Where the Voices, Ideas and Insights that are helping to Advance the Future of the Automotive Repair Industry Reside. Search the Over 1,000 Episodes The Back Catalog - LISTED BY MOST RECENT Beyond the Repair Order: The Strategy of Customer Loyalty [RR 1077] The 250K Mile Mindset: Selling Maintenance Without Selling Fear [THA 470] Beyond Babysitters: Developing Strong Managers and Financial Transparency [RR 1076] Streamlining the Mundane: How Automation Buys Back Time [THA 469] The Capacity Crisis: What If It Didn’t Have To Be So Hard? [RR 1075] Mastering Your Shop Finance: The Power of Specialized Automotive Accounting [THA 468] Do You Own a Business or a Job? [RR 1074] Future-Proofing the Automotive Industry: Consolidation, AI, and Career Evolution [THA 467] The Four Defining Roles in Your Business Story: Victim, Villain, Hero, and Guide [RR 1073] The Chicken or the Egg Trap: Hiring and Marketing for Auto Repair Shops [THA 466] Profitable vs. Valuable: The Hard Truth About Selling Your Shop [RR 1072] Vehicle Service Experts: Resources, Strategy and Best Practices for Shops [THA 465] When Customers Ask AI First: What Shop Owners Need to Know [RR 1071] The Aussie Connection: US and Australian Auto Repair Face Parallel Challenges [THA 464] The Level Testing Sales Amplifier: A Tiered System for Auto Repair Diagnostics [RR 1070] The Power of ASE Certification: 40% Better Productivity and 60% Fewer Comebacks [THA 463] The Future of Automotive Services: Diversify or Get Left Behind [RR 1069] Finding Joy in Your Business Again: The Shop Owner’s Comeback Story [THA 462] The Value of Diverse Training at ASTA 2025: From Finance to Mental Health [RR 1068] Building a Foundation to Prevent Employee Turnover [THA 461] People Love to Buy, They Don’t Like to Be Sold [RR 1067] Good Debt, Bad Debt: Distinguishing Healthy Leverage from Financial Risk [THA 460] Rock Your Role: Creating an Experience Employees and Customers Cheer For [RR 1066] Train the Trainer: Building an Industry Boot Camp for Automotive Educators [THA 459] Helping People Do Life in Auto Repair [RR 1065] The Everyday Educator: How Leaders Reinforce Learning [THA 458] Stress, the Struggle, and the Resilience: A Guide for Leaders [RR 1064] Google Endorsed: Leveraging Local Service Ads (LSAs) to Differentiate Your Shop [THA 457] Feelings Don’t Fix Cars: Action Over Emotion in Shop Leadership [RR 1063] Walking the Talk: Why Auto Coaches Are Buying Shops Again [THA 456] A Professional Face Lift: Why the Automotive Generalist Model is Broken [RR 1062] From Alignment Dilemma to ADAS Center: Say Yes When Everyone Else Says No [THA 455] Do We Need A License To Calibrate Vehicles: The Professionalism Gap [RR 1061] Auto Repair Business SWOT: Strengths, Weaknesses, Opportunities, and Threats [THA 454] Building an Essential Skilled Automotive Career [RR 1060] The Karen Cooper Foundation: Bringing Christmas to Shelter Dogs [THA 453] AAPEX 2025: The Aftermarket Trade Show Reimagined [RR 1059] The Silent Profit Killer: Inconsistent Processes [THA 452] 2025 Voice of the Technician Survey: Addressing Industry Pain Points [RR 1058] Business By The Numbers: Insights Into Auto Shop Benchmarks [THA 451] Process Engineering: Six Sigma for Auto Shop Efficiency and Growth [RR 1057] Recruiter’s Playbook: Overcoming Ghosting and Hiring Roadblocks [THA 450] A Phone Call Is Worth a Thousand Emails [RR 1056] The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449] Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055] Ring to Revenue: The Power of the First Hello [THA 448] The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054] The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447] From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053] Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446] 1 2 3 … 37 Next »
