Where the Voices, Ideas and Insights that are helping to Advance the Future of the Automotive Repair Industry Reside. Search the Over 1,000 Episodes The Back Catalog - LISTED BY MOST RECENT The Karen Cooper Foundation: Bringing Christmas to Shelter Dogs [THA 453] AAPEX 2025: The Aftermarket Trade Show Reimagined [RR 1059] The Silent Profit Killer: Inconsistent Processes [THA 452] 2025 Voice of the Technician Survey: Addressing Industry Pain Points [RR 1058] Business By The Numbers: Insights Into Auto Shop Benchmarks [THA 451] Process Engineering: Six Sigma for Auto Shop Efficiency and Growth [RR 1057] Recruiter’s Playbook: Overcoming Ghosting and Hiring Roadblocks [THA 450] A Phone Call Is Worth a Thousand Emails [RR 1056] The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449] Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055] Ring to Revenue: The Power of the First Hello [THA 448] The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054] The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447] From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053] Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446] Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052] People 101: Why Soft Skills Drive Hard Results [THA 445] Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051] The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444] Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050] Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443] The Power of Accountability: You Can’t Grow Alone! [RR 1049] Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442] Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048] Women In NAPA (WIN): Building a Supportive Community [THA 441] Eating Electric: Fueling Your Body for Longevity [RR 1047] Mastering Active Delivery: The Key to Lasting Customer Relationships [THA 440] How to Grow Your Shop Without Losing Control [RR 1046] Slow Down, Move Over: A Call for Roadside Safety [THA 439] Rehearse to Win: The Secret to Service Advisor Confidence [RR 1045] Check the Part: Warranty Fraud and Returns [THA 438] It’s the Person, Not the Software: Solving Common Shop Management Gaps [RR 1044] The Power of Shared Knowledge: Celebrating 10 Years of Podcasting [THA 437] Building Businesses and Believing in Better Days [RR 1043] Revolutionizing Automotive Training with the NAPA Autotech XcceleratoR [THA 436] Selling Your Auto Repair Business: Lessons From An Owner’s Transition [RR 1042] How One Toolbox Can Change Everything [THA 435] Your Business Playbook: Strategy, Data, and Accountability [RR 1041] Friends Tribute to Maylan Newton [CC115] Emerging Technology? It’s Been Parked in Your Bay for Years [THA 434] A Tale of Two Cities: From Affluent to Rural, Navigating Different Markets [RR 1040] Are You Actively Applying Knowledge Or Passively Consuming Information? [THA 433] Gamification and Engagement: Innovative Tools to Retain Top Talent [RR 1039] Solving the Tool Debt Challenge: NAPA’s Game-Changer Team Tool Rebate [THA 432] The Shift is Real: Tariffs, E-Fuels, and the Rise of Humanoids [RR 1038] Stop Eating Our Young: The Importance of Mentoring [THA 431] Struggling to Hire? Imagine Recruiting in the Last Frontier! [RR 1037] The Apprentice Equation: Management, Mentorship, and Motivation [THA 430] From Brain Fog to Better Sleep: Transforming Health for Business Owners [RR 1036] Speak, Stretch, Repeat: The Communication Growth Loop [THA 429] 1 2 3 … 37 Next »
