Service Advisor Overload [THA 305]

How many different hats and roles do service advisors have? Are they your social media manager, fleet manager, shuttle driver, facility manager, vendor manager,  receptionist and more? The efficiency of your service advisor is critical for the overall health of your business. Watch Episode HERE Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE Clint White, Service…

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Transferring Technical Knowledge – Isaac Rodell and Keith Perkins [RR 802]

There is a struggle to improve the transfer of technical knowledge in our automotive service industry. The same people show up to training every seminar. Yet there are a few new faces, but more is needed to make a larger impact on the need and value of training. We all need to do our part and connect with people who do not seek out training on their own and encourage them by paying for their training thereby helping to support your business and their career.

Isaac Rodell and Keith Perkins are industry trainers and Mobile Diag and Programing technicians. You can reach Issac on Facebook: Isaac Rodiesel. This is Isaac’s first appearance on Remarkable Results Radio.

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Our Adoption Story [RR 800]

Celebrating the 800th episode with a personal story of adoption. Ann, my wife, and I are the adoptive parents of Matt and Tracy. Their nationality is South Korean, which makes us an interracial family. I’m telling this story to help others understand our journey of infertility to family.

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Alignments! Rates, Numbers and ROI [THA 303]

Take a deeper dive into alignments, the numbers being it, and the ROI. Multi-shop owner Joe Hanson has invested in the Hunter Quick Check Touchless Alignment equipment for his one shop, Tom Sciortino brings statistics on the effect alignments have on ADAS, and Jim Fleischman discusses the importance of asking your customers about their driving habits. 
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TechForce: Powering Our Youth [RR 798]

TechForce Foundation is a national charity committed to powering technical careers so communities thrive. We are LIVE at AAPEX 2022 with members of the TechForce Foundation to discuss their critical role in engaging with the next generation of technicians .
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Behind the Scenes: Hudson Family Trifecta Awards [RR 797]

Get a behind the scenes interview with Kristi and Donnie Hudson on their trifecta award winning year in 2022 as the NAPA AutoCare Shop Owner of the Year, Women in Auto Care Female Shop Owner of the Year and AAPEX Shop Owner of the Year. Jason Rainey and Joelle Pollak from NAPA AutoCare also join the conversation. 
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Fixing Fuel Pump Comebacks – Malcolm Sissmore [RR 796]

Live at AAPEX 2022, we are in the studio with Malcolm Sissmore, VP of Sales and Marketing for Delphi Technologies. Malcolm discusses aftermarket solutions for the 65 million work trucks on the road in the United States. He also has a simple solution for contaminated fuel tanks. Delphi Technologies has designed a tool to remove metal particles in a fuel tank. Guess what, it is free to the aftermarket!
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Service Advisor Pay Plans [THA 301]

How many jobs do your service advisors have? Who covers when you are short-handed? How many technicians per advisor do you have? Are you using technology and systems to a service advisor’s advantage? How clear are your objectives to everyone in the shop? What are some different pay plan options? 
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Google Reviews: New Value From the Words Used [RR 793]

We are with Jimmy Lea from Kukui at ASTE 2022 with another important Google Update. We are always keeping you in the know as it relates to mother Google. Google is now giving more credibility and weight to customer reviews. It goes beyond their ranked star review and dives into what they wrote, word for word, literally. What does that mean for your shop?
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Is Your Business Drowning? – John Burkhauser [RR 792]

Do you spend your work day putting out fires left and right, but you still make it through the day? Are you treading with your head just above the water, metaphorically gasping for air? Have you been there for so long that you don’t even realize your business is slowly drowning you? Together with my guest John Burkhauser, Director of Education at Bolton Technology, we tackle the gasping for air issue.
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Differentiate with Video [THA 299]

They say a picture is worth a thousand words, but what about video? Video content has taken our world by storm, and if you’re not doing videos for your shop, you are behind. Keep listening to find out how to differentiate yourself from other shops using authentic stories from your customers and employees.
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Paul Scanner Danner: His Life, His Brand, His Impact [RR 791]

For my 5th episode with Paul ‘Scanner’ Danner, we sat in the ASTE studio and caught up on his life, his world. There are some great pictures if you watch the video version of the episode of him in 1994 and now. He reminisces about his Dodge Power Wagon, his family, and the Scanner Danner Brand. Paul was at ASTE to learn and continue to hone his craft. Paul has his son working with him in the creative process to keep ‘Scanner Danner’ relevant and up to date.
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