Business Growth and Personal Development: Education, Delegation and Elevation [RR 939]

Recorded Live at Vision Hi-Tech Training & Expo, Greg Bunch discusses the critical role of education, delegation, and elevation in the automotive industry. Greg shares insights on the challenges of transitioning from technician to shop owner and the necessity of adopting a mindset conducive to business growth. He emphasizes the importance of professional development and the dangers of becoming addicted to problem-solving and the impact on business growth.
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The Evolution of Automotive Technology Training [THA 372]

The role of mechanical and technology specialists is changing faster than a pit stop at the Indy 500. My guests, including expert NAPA trainers Curt Eigenberger, Bill Weaver, and Randy Cowan, Always know that training is a key pillar to your strategic success. We’re not just talking about keeping up with the latest tech but about staying ahead of the curve. Do you know how?

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Are You Addicted to Social Media? [RR 938]

Recorded Live at Vision Hi-Tech Training & Expo, Carm Capriotto, alongside shop owner Kim Auernheimer and industry professional Tracy Capriotto, dive into a myriad of topics relevant to the industry. They reflect on the evolution of the industry and the significance of the Women in Auto Care conference. Kim discusses her journey managing multiple shop locations and the nuances of catering to different communities, while Tracy offers insights on the benefits of personality tests like DISC for workplace harmony. The trio also examines the double-edged sword of social media’s role in both personal and professional realms, advocating for a more intentional and productive use of the platforms. This episode is a trove of wisdom, emphasizing continuous personal growth and adaptation in a digitally-driven world.
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Everything You Wanted to Know About Thermal Management Fluids But Were Afraid to Ask [RR 937]

Recorded Live at MACS (Mobile Air Climate Systems) 2024 Training Event & Trade Show, Adam Kimmel discusses the refrigerant and thermal management industry. He highlights the significance of air conditioning technology in vehicles, the essential use of fluorine in refrigerants, and the evolution of refrigerants for environmental safety. 
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Daily Dose of Top Tier Training: Today’s Class [THA 371]

Research has shown that people will generally forget 90% of what they “learn” within 30 days unless it is reinforced.

Recorded Live at Vision 2024, David Boyes, President of Today’s Class, outlines the mobile app’s features, including gamification and personalized training paths. AJ Nealey and Patrick Roberts share how they’ve implemented the platform in their businesses, highlighting its impact on engagement, adaptability to individual needs and its role in fostering a culture of continuous learning and growth.

“It’s microdosing of training. It’s a set of daily questions on a daily basis. And what I love about it, it’s the question after the question. “How confident are you in your answer?” It’s low, medium, or high. You’re understanding their confidence level.” AJ Nealey
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Measuring Technician Performance with Scorecards and Analytics [RR 936]

Greg Buckley discusses the importance of using analytics and performance metrics in the automotive industry. He draws parallels between managing a sports team and running an auto repair shop, emphasizing the need for owners to understand their team’s strengths and weaknesses. Greg explores the idea of incentivizing performance and accountability, similar to professional athletes. Greg shares his experience with nurturing technicians and the concept of having a “farm team” to develop skills. The conversation also touches on the need for better career pathing, training, and compensation methods to retain talent and improve the industry’s professionalism.
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From Shop Owner to Trainer [RR 934]

Recorded Live at MACS (Mobile Air Climate Systems) 2024 Training Event & Trade Show, Pam Oakes discusses life after selling her shop and the transition into training. She also focuses on the role of 609 certification, EPA regulations and the importance of continuous learning and education. As professionals, we must adapt, learn, and embrace changes to ensure we’re not left behind.
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Coaches Lab: Benefits and Succession [THA 370]

Coaches Mastermind: Bill Haas and Kent Bullard discuss performance reviews, benefit packages and succession. Succession planning in family businesses is often met with emotional complexities and practical challenges. However, with open communication, a willingness to learn from the past, and proper financial planning, these obstacles can be overcome.
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Leadership in Times of Transformation [RR 933]

Dr. John Passante and Dr. Thomas Litzinger, titans of the automotive aftermarket industry, steer through the intricacies of professional development and organizational strategies. Some key takeaways: Innovation is non-negotiable, education is critical, and leadership makes the difference. 
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Make Every Detail Count: What Message Are You Sending to Customers? [RR 932]

Recorded Live at the 2024 MACS (Mobile Air Climate Systems) Training Event & Trade Show, shop owner Bill Snow discusses marketing strategies, the use of social media platforms, and the importance of authenticity in video marketing. Bill shares insights on audience preferences for lighthearted content and emphasizes professionalism and the value of every customer interaction in reflecting the business’s dedication to service.
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Overcoming Struggle: You Must Pivot [THA 369]

Culture, Leadership, and Growth: This episode isn’t just about the nuts and bolts. It’s about the heart and soul of business—people, leadership, and culture. Shari Pheasant and Kenny Wedow don’t just share their successes; they get real about the struggles, too. They’ve both seen firsthand how the right climate can turbocharge a team’s performance and drive success.
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So You Think You Understand Coolants? [RR 931]

Recorded Live at MACS (Mobile Air Climate Systems) 2024 Training Event & Trade Show, Joe Long at discusses the evolution and importance of coolants. Joe shares his expertise on the impact of coolants on engine systems, the specifics of coolants for electric vehicles, and the challenges posed by new technologies. He also explores the transition from conventional to organic acid coolants and the importance of proper coolant testing and maintenance. The conversation also covers diesel exhaust fluid (DEF), its testing procedures, and maintenance tips to ensure fluid quality in automotive and heavy-duty applications. Joe emphasizes the need for education and proper maintenance to prevent system failures and maintain vehicle efficiency.
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Al Dente Excellence: The PASTA Method [RR 930]

Jennifer Filzen explores the “PASTA Method,” a business management approach focusing on company culture and employee engagement. Praise your employees, Ask them for input, Share information, Trust them to do the right thing, and Allow them to act upon their instincts.

A personal story from Jennifer’s Rome, Italy visit illustrates the method’s principles in action, emphasizing exceptional customer service and the importance of standard operating procedures. The episode highlights the importance of a positive work environment for business.
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Meet the 2024 Mobile A/C Pioneer Award Winners [THA 368]

Recorded Live at the 2024 MACS (Mobile Air Climate Systems) Training Event & Trade Show, Carm Capriotto discusses the automotive air conditioning industry with Peter Coll and Pioneer Award Winners Larry Hays, and Tom Massey. They explore the evolution of air conditioning systems, the importance of collaboration, and the role of MACS in advancing the industry.
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Preventing Water Pump Comebacks [RR 929]

Recorded at MACS (Mobile Air Climate Systems) 2024 Training Event & Trade Show, Frank Woodson from Gates discusses the importance of proper vehicle maintenance, focusing on water pump failures and electrolysis in cooling systems. Frank explains that 70-72% of water pump failures are due to weep leaks from seal failure, often caused by neglected coolant. The episode highlights the significance of thorough diagnostics and maintenance to avoid unnecessary repairs and ensure vehicle reliability.
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Engineering School Taught Me How To Think [RR 928]

Recorded Live from MACS (Mobile Air Climate Systems Association) 2024 Training Event & Trade Show, shop owner and MACS board member Tim Iezzi discusses his family’s legacy in the business and his passion for air conditioning and being a perpetual student. Tim also shares his experiences in working alongside other local shops, particularly when specialized services are required. This spirit of mutual support and knowledge exchange is what propels the industry forward, ensuring that we all benefit from shared wisdom. 
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2024 Outlook with the Aftermarket Radio Network [THA 367]

Industry experts discuss the future of the automotive industry, focusing on training, technology, and business strategies. They explore the importance of simplifying communication, utilizing video content for customer education, and the benefits of in-person versus virtual training. The panel also discusses the challenges of management training and the need for a holistic approach to business issues, emphasizing collaboration and a positive company culture. The episode provides insights into adapting to economic changes and fostering industry growth through shared knowledge and experiences.
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“Not Your Grandfather’s Air Conditioning Anymore!” [RR 927]

Live from MACS (Mobile Air Climate Systems) 2024 Training Event & Trade Show, Michael Ingvardsen discusses the evolution of thermal heat management, the importance of training, and the challenges of new refrigerants. Michael emphasizes the need for compatibility between components and refrigerants, and the role of distributors in ensuring product reliability. The episode highlights the complexity of modern air conditioning systems and the value of specialized knowledge in the field.
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Which Scan Tool Should I Buy? Vision Hi-Tech Training & Expo 2024 [RR 926]

Insights to the Vision Hi-Tech & Expo 2024 Class “Which Scan Tool Should I Buy?” on Thursday, February, 29, from 1pm-5pm. Our panel discusses the importance of tailoring scan tool recommendations toa technician’s specific needs, including the car lines they work on, their budget, and the features they require. Don’t sit on the value of seeking advice from experienced users and trainers to make informed decisions.
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Service Advisor Role Play #7 [THA 366]

Through role-playing exercises, our panel demonstrates different approaches to selling and communicating with customers. They emphasize the importance of understanding customer needs, building rapport, and being direct when necessary. The discussion covers the significance of tone, trust-building, technical knowledge, and authenticity in customer interactions. The episode concludes with a focus on continuous learning and the value of a supportive work environment.
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Automotive Training: A Business Strategy [RR 925]

There is no getting around the importance of training and mentorship in the automotive service repair industry. A strong commitment to training provides many long-term benefits for business growth. A collaborative approach to learning is encouraged, creating in-house experts and fostering a culture of continuous improvement. Brandon advocates for staying technologically updated and customer-focused to ensure business success. The episode underscores training’s vital role in enhancing customer service and business success.

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Unpacking the Dynamics of Consumer Choice and Pricing [RR 924]

The Value Paradox: We all want top-notch service without the hefty price tag. However, quality comes at a cost. Andy Bizub explores this conundrum and how it mirrors the choices we make. Consumers often face a choice between the cheapest and the luxurious with little interest in the middle ground. This observation sparked a conversation about how the automotive industry can apply this pricing strategy to their businesses. Remember, it’s not just about the price; it’s about the value and experience you provide.
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How Can Parenting Lessons Improve Your Business Leadership? [RR 923]

A reflection on the rewards that come from the challenges of parenting and leadership. The joy lies in witnessing individuals—be they our children or our employees—discover and develop their passions and talents. As leaders and parents, our greatest contribution is to offer guidance and support, fostering an environment where intrinsic motivation and self-assessment can flourish.

Bill Nalu uncovers the essence of effective parenting and leadership lies in the ability to inspire and guide without overshadowing the individual journeys. 
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