Are You Actively Applying Knowledge Or Passively Consuming Information? [THA 432]
Recorded at the TST Big Event, industry trainers Eric Ziegler and Pete Meier dive into the growing challenges technicians and shop owners face in staying current with technology and why continuous education is no longer optional. The conversation highlights key issues including the liability risks of inadequate training, the double-edged sword of social media as an information source, and the power of peer-to-peer knowledge sharing. Eric and Pete also stress the importance of actively applying what’s learned, not just passively consuming information, and how networking with other professionals can accelerate growth.
remarkableresults.biz/a433
Solving the Tool Debt Challenge: NAPA’s Game-Changer Team Tool Rebate [THA 432]
Recorded at the NAPA Now Conference celebrating NAPA Auto Care’s 100th anniversary, Jason Rainey, Vice President of NAPA Auto Care, and Matt Crumpton, Director of Program Development, introduce the Team Tool Rebate program, which helps technicians manage tool debt while providing shops with funds to reward and retain talent. The conversation also emphasized NAPA’s apprenticeship and training programs, showcasing the company’s commitment to education, workforce development, and genuine partnerships. Rainey and Crumpton highlight NAPA’s dedication to listening to its Auto Care members and delivering solutions that go beyond parts, aiming to uplift the industry through support, innovation, and strong shop culture.
remarkableresults.biz/a432
The Apprentice Equation: Management, Mentorship, and Motivation [THA 430]
Recorded at Vision Hi-Tech Training & Expo 2025, discover the transformative power of apprenticeship programs in the automotive industry. Learn about the success stories, effective strategies, challenges, and the importance of mentoring in training the next generation of automotive technologists.
remarkableresults.biz/a430
Speak, Stretch, Repeat: The Communication Growth Loop [THA 429]
Recorded at Vision Hi-Tech Training & Expo 2025, two attendees of a communications class, led by Chris Cloutier and Craig O’Neill, were chosen as the top speakers during a Toastmasters style mock run-through. Their heartfelt and authentic stories resonated so strongly with the audience that they were invited to share their experiences on the podcast.
What began as a simple role-play exercise turned into a powerful conversation about the role of communication and relationship building in the automotive shop industry. Our guests reflect on the value of active listening, vulnerability, storytelling, and how these traits fuel strong leadership and team culture in repair shops.
This episode is a reminder that sometimes, the most meaningful moments are unplanned, and that great communication is at the heart of every successful business.
remarkableresults.biz/a429
Labscope Essentials: From Ball Joints to Diagnostics [THA 428]
Tim Iezzi and Ira Waldman introduce their upcoming training class, “Labscope Essentials for the Ball Joint Guy,” designed to build strong foundational skills in labscope diagnostics. Aimed at bridging the gap between hands-on mechanical work and advanced technology, the class offers practical, hands-on learning with ongoing support. Tim and Ira break down the curriculum, target audience, and the importance of real-world application to reinforce concepts. They also highlight the critical role of continuous education and why shop owner involvement is key to technician growth and long-term success.
remarkableresults.biz/a428
Movies, Motors, and Mayhem: Vision Hi-Tech Training & Expo 2025 [THA 427]
Recorded at Vision Hi-Tech Training & Expo 2025, expect discussions on industry trends, Arkansas accents, automotive training, towing experiences, key programming, future business plans, the potential impact of AI on diagnostics, and the Tech Talks class at Vision 2025 – with a few fun detours into movies like ‘The Wolf of Wall Street,’ ‘Predator,’ and ‘Rocky!’
remarkableresults.biz/a427
From Grandpa’s Invention to Today’s Innovations: A Family Legacy [RR 1033]
Recorded at the 45th annual Mobile Air Climate Systems Conference (MACS 2025) in Orlando, Florida, Rob Bollinger shares the unique story of his third-generation family business, emphasizing their commitment to personal service and the legacy of his grandfather, who invented the overflow bottle system. The discussion also touches upon industry trends, the challenges of price competition, the evolution of AC systems with electric vehicles, and Bollinger’s future plans for the business.
remarkableresults.biz/e1033
From Ghosting to Growth: Overcoming Hiring Challenges [THA 426]
Recorded at Vision Hi-Tech Training & Expo 2025, this episode features a discussion with the co-founders of Promotive, a company focused on recruiting and placing qualified technicians and service advisors. The conversation explores the challenges shops face in hiring, such as ineffective job postings and candidate ghosting, and how Promotive aims to streamline this process by handling initial screening and interviews. Lisa Coyle and Joelle Pollak emphasize the importance of cultural fit and fair compensation for successful placements, also advising shops on creating positive work environments. The discussion also touches on the value of ongoing training, shop management systems, and the significance of evaluating employee attitude and performance using a structured approach.
remarkableresults.biz/a426
Thermal Management: The Future of Automotive Refrigerants and Technology [THA 422]
Recorded at the 45th annual Mobile Air Climate Systems Conference (MACS 2025) in Orlando, Florida, this episode dives into the evolving world of thermal management in vehicles. Our panel discusses the shift from traditional air conditioning to a more advanced approach, driven by the growing complexity of modern vehicles, especially EVs. They explore why maintaining optimal temperatures for batteries, electric motors, and other components is just as critical as passenger comfort. The conversation also covers alternative refrigerants, particularly blends, as a way to boost efficiency, reduce environmental impact, and adapt to changing battery technologies. With these advancements, the need for technician training and industry adaptation is greater than ever. Our experts emphasize the importance of collaboration across the industry to ensure a smooth transition and deliver effective solutions for both OEMs and aftermarket service providers.
remarkableresults.biz/a422
The Power of Enrollment: Building High Performing Teams [RR 1026]
“Enrollment is getting people to do what it is you want them to do, but for their reasons.”
Learn how to build a strong, motivated team in the service aftermarket industry by focusing on employee engagement and personal responsibility. This discussion covers key topics such as understanding what drives your employees, hiring for character, and using empathy to enhance workplace dynamics. You’ll also explore the want-problem-solution framework and how adapting to different communication styles can boost productivity and job satisfaction. Gain valuable insights on motivating employees by aligning their personal goals with company success.
remarkableresults.biz/e1026
Lost Keys, Found Revenue: Capitalize on Key Replacement with AutoProPAD G3 [RR 1025]
Explore the profitable opportunity of key cutting and programming for auto repair shops in the automotive aftermarket. With around 25 million keys sold each year, many vehicle owners lose at least one key within the first 15 years of ownership. Matt Fanslow and Scott Gompper highlight the Nitrous AutoProPad G3, simplifying key programming and emphasizing the significant revenue potential within this largely untapped market.
remarkableresults.biz/e1023
Are You Micromanaging Your Team to Disengagement? [RR 1024]
“I had mistook tasks for servant leadership. Servant leadership is critical. If I’m not there to serve the people that work for me, to empower them to do the best possible job that they can do, then I’m holding them back.”
Connor Tracy, Director of Partner Development at KUKUI, discusses leadership challenges in auto repair shops, the importance of delegation and empowerment, adapting to industry changes, and the role of technology and data in modern shop management. Discover practical tips to transition from being a micromanager to a leader who can drive business growth effectively.
remarkableresults.biz/e1024
Fuel Efficiency Through Electrification with Nissens [RR 1023]
Discover Nissens’ innovative electric components for new energy vehicles, designed to enhance fuel efficiency and reduce emissions. Jeff Hansen, President of North America at Nissens, also discusses their recent strategic partnership with Standard Motor Products, which broadens their global reach and expands their product portfolio.
remarkableresults.biz/e1023
Managing An Independent Shop: A Dealership Veteran’s Perspective [RR 1022]
Tune in to hear James Marsh’s journey as he navigates the transition from a family-owned dealership to managing an independent automotive shop. James shares the significant differences between dealership and independent shop environments. He discusses marketing strategies, the importance of customer service, and the challenges and opportunities independent shops face.
remarkableresults.biz/e1022
Inside Joe’s Garage AAPEX 2024: Bosch Booth [RR 1021]
Take a tour of Joe’s Garage at AAPEX 2024! Explore cutting-edge automotive training and get the latest updates from Bosch, including the critical role of ADAS calibration, educating customers on recalibration, and the advancements in camera technology for vehicle safety systems.
remarkableresults.biz/e1021
ASE Test Prep Explained [RR 1019]
Carl Borsani, the owner of ASETestPrep.com, discusses acquiring an ASE testing company in 2012 and transforming it into a comprehensive educational tool for technicians. Learn about the innovative approaches Carl has implemented to enhance ASE test preparation and automotive education, including the development of AutomotiveStudentTesting.com. He discusses the challenges technicians face in test preparation and highlights ASE Test Prep’s role in enhancing their skills and knowledge through innovative educational resources.
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Inside AAPEX 2024: The Pico Booth with Matt Fanslow [FTR 114]
The Real Horsepower Behind Automotive Influencers [THA 408]
Who are the innovative influencers of the automotive industry—the unsung heroes behind the tools and technology Technicians/Technology Specialists rely on every day?
“Most of the industry doesn’t realize that a large portion of technology used every single day came from a very small group of people that nobody knows.”
“They’re not the ones you see online. They’re not the ones that have Instagram or TikTok or anything like that. They’d rather figure the car out or how something works.”
remarkableresults.biz/a408
Unveiling At AAPEX 2024: Autel’s New Scan Tool And More! [FTR 112]
Automotive Einsteins: Thinking Under the Hood [FTR 110]
Recorded at the ASTA Expo, Gerard Tonno from NAPA Autotech discusses being an “automotive Einstein.” He emphasizes the importance of critical thinking, passion for auto repair, and effective use of resources and tools in diagnostics. He highlights the necessity of understanding basic electrical principles, conducting thorough visual inspections, and practicing with diagnostic tools.
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Shift Happens: Pro Tips on CVT Maintenance and More! [RR 1002]
Join Tracy Capriotto as she takes her car to the expert hands of Bryan Pollock, known as the “Beast from the East.” In this episode, Tracy dives into the world of preventative maintenance, covering essential services like CVT and transmission fluid checks, pre-scans, and battery testing. Bryan brings his meticulous approach to vehicle care, emphasizing the importance of following manufacturer guidelines for everything from fluid changes to tire rotations. As Tracy learns about choosing the right transmission fluid and the precise steps for checking fluid levels and temperature, listeners gain valuable insights into the impact of regular maintenance on vehicle longevity and performance.
Using Your Transferable Skills to Become a Better CEO [FTR 109]
Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Trade Show, Murray Voth explores the idea of transferable skills for automotive shop owners making the shift from technician to business owner. He highlights how their technical knowledge can be applied to efficiently use shop management software and offers strategies to overcome any intimidation they may feel. By adopting a structured approach to learning key performance indicators (KPIs) and generating business reports, shop owners can gain the confidence needed to manage their businesses. Voth encourages them to use their diagnostic abilities to analyze business metrics, ultimately improving their effectiveness in running their shops.
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“I’m Just One of the Guys!” Being Seen Beyond Gender and Ethnicity [FTR 108]
Emily Chung shares her experiences as a female minority shop owner in the automotive industry. She reflects on societal tendencies to highlight differences rather than commonalities. She encourages her peers to engage with her on business-related topics rather than focusing on her gender and ethnicity.
remarkableresults.biz/f108
The Invisible Paycheck: Retention Strategies Beyond Pay [THA 403]
A Hands on Adventure: Uncovering An EV Battery! [RR 998]
Recorded at the NAPA Autotech Training Research Center in Canton, OH, Tracy Capriotto and Bill Weaver from NAPA Autotech Training take listeners through an in-depth, hands-on training session focusing on the safe handling and disassembly of high voltage battery pack, specifically from a Chevrolet Bolt. With the increasing prevalence of these vehicles, it is essential for automotive professionals to stay informed and equipped to handle the challenges that come with servicing them.
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