Smart Advice to New Shop Owners [THA 393]
This episode is packed full of practical advice and personal stories that will resonate with new and aspiring shop owners. From leadership and financial management to team development and continuous learning, there’s something for everyone. Key insights include the significance of self-awareness, the balance between assertiveness and approachability, the value of mentorship, and the necessity of understanding financial health.
remarkableresults.biz/a393
Top 3 Ownership Principles [FTR 098]
Dave Justice from Repair Shop of Tomorrow emphasizes three key pillars for successful shop management: education, communication, and implementation. He underscores the importance of continuous education, particularly for technicians who have transitioned into business ownership. Dave also shares strategies for enhancing team communication and streamlining operational processes. He suggests utilizing a business flow chart and daily tracking to monitor and improve performance. Additionally, he stresses the significance of labor profit management to increase profitability.
remarkableresults.biz/f098
The Talent Pipeline: How to Find and Retain Top Technicians [THA 392]
Joelle Pollak and Lisa Coyle, co-founders of Promotive, discuss the intricacies of technician recruitment, including red flags in resumes, the importance of cultural fit, and their process of finding and vetting candidates. They also discuss the significance of career growth, compensation models, and how shops can retain talent by adapting to modern workforce needs. Learn about innovative recruiting strategies, crucial interview tips, and the importance of providing a supportive work environment to keep talent within the automotive industry.
remarkableresults.biz/a392
The Power of Service Proposals [RR 974]
Chris Dekker shares his use of service proposals, shop cleanliness, and appointment reminders to enhance customer satisfaction. The episode underscores the value of professionalism, continuous learning, and adapting to industry changes to meet evolving client needs.
remarkableresults.biz/e974
Profit First Update: Cash Management Revolution [THA 389]
Join Dan Bryant and Heather DePriest as they discuss the transformative power of Mike Michalowicz’s ‘Profit First’ methodology. Heather and Dan share their success stories and discuss the essential principles of cash management that have helped them grow their businesses sustainably. Tune in for insightful discussions on budgeting, cash allocation, and the critical role of business coaching.
remarkableresults.biz/a389
This Nerd Says “Go Paperless!” [RR 971]
Doug Brackett, owner of Pro Vitals Consulting, shares his journey of transitioning his shop to a paperless and digital environment, emphasizing the importance of standardized processes and the full utilization of shop management software. He discusses the benefits of going paperless, such as improved internal communication and efficiency. Doug also explores the future of the automotive industry, particularly the role of AI and digital tools, and encourages shop owners to embrace technology for optimal operations and customer satisfaction.
remarkableresults.biz/e971
Avoid These Money Mistakes! [RR 967]
‘Business by the Numbers’ Podcast host Hunt Demarest discusses common financial mistakes, emphasizing the importance of building long-term wealth through prudent financial management and investment. The conversation covers managing personal and business expenses, the impact of government programs, and the necessity of maintaining financial reserves.
remarkableresults.biz/e965
Mastering Systems, Operations, and Procedures [RR 966]
Corey Evaldi and Dave Justice provide a wealth of insights into the importance of systems, operations, and procedures in the automotive industry. By focusing on effective communication, continuous education, incentivizing employees, and building strong client relationships, automotive professionals can drive success in their businesses. The episode also highlights servicing electric and hybrid vehicles, and the value of peer learning and industry networking.
remarkableresults.biz/e966
Morning Huddles: Fueling Mighty Auto Pro’s Success Story [RR 961]
Hear from the team at Mighty Auto Pro as they discuss the pivotal role of morning huddles and meetings. The team shares their experiences on how these gatherings enhance daily workflow and help minimize unexpected challenges.
remarkableresults.biz/e961
Red Flags When Buying a Business [THA 383]
Join a discussion with multi-shop operators Dwayne Myers and Rick Levitan, as well as CPA Hunt Demarest, on the intricacies of purchasing a business. They cover the necessity of due diligence, understanding financials, and the emotional aspects of negotiation. The panel shares personal experiences, highlighting the importance of realistic financial projections, environmental assessments, and the role of goodwill in valuations. They advise on building strong banking relationships, scrutinizing financial statements, and respecting sellers’ emotional ties, emphasizing patience and strategy for successful acquisitions in the automotive industry.
remarkableresults.biz/a383
The Impact of ‘Why’ in Learning and Diagnostics [RR 960]
Tanner Brandt covers critical topics such as the importance of curiosity, the ‘what, why, and how’ of learning, and the necessity of continuous education in the automotive industry. Tanner offers insights into diagnosing vehicles, solving complex problems, and the value of understanding the reasons behind every step in the repair process. This engaging discussion serves as a vital resource for technicians, shop owners, and trainers committed to staying ahead in the industry.
remarkableresults.biz/e960
The Untapped Potential of Tire Sales [RR 958]
Darren Mclea shares his passion for tires and offers valuable insights on how tire sales can significantly boost a shop’s profitability and customer loyalty. He discusses strategies for shop owners to incorporate tire sales, the support available from tire distributors, and the benefits of creating a one-stop-shop experience for customers.
remarkableresults.biz/e958
The Importance of Safety and Compliance in Automotive Shops [RR 957]
Explore the importance of adhering to safety regulations, the role of common sense in maintaining a safe work environment, and practical tips for small businesses to comply with OSHA standards. Discussions include the significance of Personal Protective Equipment (PPE), how OSHA inspections are triggered, and examples of common safety oversights in the workplace. The conversation also covers the precautions necessary for handling electric vehicles (EVs), the necessity of monthly safety inspections, and the critical role of safety in retaining qualified technicians.
remarkableresults.biz/e957
15 Car Maintenance Rip-Offs Explained [THA 381]
Our panel discusses and debunks car maintenance myths from an online article titled “15 Car Maintenance Rip-Offs You Should Avoid.” They cover topics such as engine flushes, air filter replacements, fuel additives, tire shine, headlight cleaning kits, extended warranties, coolant flushes, oil additives, oil enhancers, undercoating, custom exhaust systems, dealership oil changes, and professional detailing.
remarkableresults.biz/a381
Are You Really Checking Batteries and Tires? AAA Knows You’re Not! [RR 956]
Jim Sennett from AAA focuses on the significance of maintenance in reducing roadside events, the impact of battery and tire issues, and the importance of regular vehicle inspections. He dives into AAA’s role in roadside assistance, battery sales, the importance of education in the industry, and the need to shift perception to attract more talent to the skilled trades.
remarkableresults.biz/e956
Chilling Truths: The Impact of New Refrigerants in the Automotive Aftermarket [RR 955]
Recorded Live at the TST Big Event, Michael Ingvardsen, Global Technical Training Manager from Nissens, discusses the evolving challenges and advancements in automotive air conditioning systems, including the potential warranty issues arising from using alternative refrigerants. This episode is more than just a conversation; it’s a roadmap for staying informed, proactive, and environmentally conscious as we navigate the transition to new refrigerants.
remarkableresults.biz/e955
Shop Owner Reacts to His 360 Review From His Team [THA 380]
In this groundbreaking episode, shop owner Brin Kline undergoes a first-of-its-kind 360-degree review by his team. The session unveils insights into leadership, stress management, communication, team dynamics, and the importance of training. Through candid discussions, Brin and his team explore opportunities for growth and improvement, highlighting the value of feedback in enhancing leadership skills and business operations.
remarkableresults.biz/a380
The Commitment Principle: How to Build Trust and Drive Sales in the Auto Repair Industry [RR 953]
Dan Molloy shares insights from his new book, ‘The Language of Commitment: Will Speaking the Language of Commitment Make You Richer, Smarter, and Better Looking?’ and his unique approach to business growth through focusing on commitment-driven communication rather than mere information exchange.
remarkableresults.biz/e953
So You Think You Want To Open Your Second Location? [THA 377]
Industry shop owners discuss the challenges and strategies of opening and managing a second location. They explore the motivations behind opening additional shops, touching on wealth building, seeking new challenges, and planning for retirement. Carl Hutchinson emphasizes the importance of providing a growth path and career opportunities to attract and train the next generation of industry professionals. The conversation highlights the complexities of scaling a business and the need for strong leadership, financial planning, and a commitment to developing talent within the industry.
remarkableresults.biz/a377
How to Huddle [THA 374]
Bill Hill, Jamie Carlson, and Doug Callahan discuss the significance of company meetings and the benefits of daily huddles for setting the day’s agenda, fostering team communication, and enhancing company culture. They highlight the importance of clear goals, active listening, and fun elements to keep staff engaged. The episode underscores the positive effects of meetings on team dynamics, customer satisfaction, and overall business success.
remarkableresults.biz/a374
Daily Dose of Top Tier Training: Today’s Class [THA 371]
Research has shown that people will generally forget 90% of what they “learn” within 30 days unless it is reinforced.
Recorded Live at Vision 2024, David Boyes, President of Today’s Class, outlines the mobile app’s features, including gamification and personalized training paths. AJ Nealey and Patrick Roberts share how they’ve implemented the platform in their businesses, highlighting its impact on engagement, adaptability to individual needs and its role in fostering a culture of continuous learning and growth.
“It’s microdosing of training. It’s a set of daily questions on a daily basis. And what I love about it, it’s the question after the question. “How confident are you in your answer?” It’s low, medium, or high. You’re understanding their confidence level.” AJ Nealey
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Coaches Lab: Benefits and Succession [THA 370]
Coaches Mastermind: Bill Haas and Kent Bullard discuss performance reviews, benefit packages and succession. Succession planning in family businesses is often met with emotional complexities and practical challenges. However, with open communication, a willingness to learn from the past, and proper financial planning, these obstacles can be overcome.
remarkableresults.biz/a370
Understanding Intangible Holes in Your Business [RR 918]
Dave Schedin dives into the significance of emotional intelligence (EQ) in personal and professional development. He discusses how recognizing and managing emotions can lead to business success and shares how his own growth in EQ has helped his clients improve their businesses. The conversation covers the impact of fear and limiting beliefs on decision-making, the importance of stepping out of comfort zones, and the value of self-awareness.
remarkableresults.biz/e918
A Real World Perspective on Safety [RR 916]
Ready to dive into the critical topics of safety and compliance within the automotive service aftermarket? Tom Herrmann shares valuable insights on maintaining a safe work environment, including hazard communication, safety data sheets, labels for chemicals, and the importance of employee training and clear safety policies. Tom emphasizes the role of safety as a form of salesmanship, advocating for selling the importance of safety to employees rather than focusing on potential fines and violations. The episode aims to instill a sense of responsibility in listeners, highlighting the importance of safety to prevent accidents and maintain a productive workforce.
remarkableresults.biz/e916
The New Frontier of Measuring Service Advisor Effort and Output [RR 913]
Stan Stokes and Eric Renninger from Iron Fist Consultants discuss the evolving roles of service advisors in the automotive industry, the impact of COVID-19 on consumer behavior, and the role of technology. Gone are the days of going purely on gut feeling; today, maximizing conversion rates means utilizing every bit of data available. Operationalizing data and effective communication are fundamental aspects of a positive customer journey.
remarkableresults.biz/e913