Managing Family Business Dynamics [THA 218]
Too often we are subject to the stereotypes associated with family working in business together…favoritism, entitlement, a cloudy culture. But with a clearly defined role, you can actually celebrate having family involved and enjoy watching your business flourish. My panel shares their wisdom on walking the fine line integrating family into your business.
The panel: Judy Walter, Zimmerman’s Automotive, Mechanicsburg, PA
John Klarkowski, AutoPro Auto Service, Brooklyn Park, MN
Joe Hanson, Gordies Garage, Roseville, MI.
Find the key talking points at remarkableresults.biz/a218Listen and view episode notes
In honor of March’s Women History Month, I assembled a panel of lady shop owners to discuss the women’s role in the aftermarket. The ladies brought some wide-ranging perspectives and I loved the trajectory of this discussion. No matter your position or gender in our beloved aftermarket give this episode your due. The ladies were on fire.Listen and view episode notes
Auto Repair in the Decade of the Nineties [THA 217]
It’s quite fitting this episode is being released on a Thursday…because it is the quintessential #throwbackthursday. My panel is taking a trip down memory lane in the 1990’s…the era of OBD2 and the huge shift in technology. Change is never easy but it is always a necessity, hear how my guests handled the changes and adapted in order to move forward. You can watch the video of this episode and find the key talking points at remarkableresults.biz/a217Listen and view episode notes
How to Have a Four Day Work Week with Eric Henley [RR 627]
As a shop owner, how does a 4 day a week schedule sound to you? Would you like some extra time with family and friends? In this episode find out how Eric Henley
from H-Teck Auto Care does it! Be careful, you might free up some quality time!
The key talking points for this episode that make for a great meeting agenda reside at remarkablersults.biz/e627Listen and view episode notes
Guest Host Chris Cotton from AutoFix SOS discusses hiring. Shop owner Andy Bizub provides a virtual shop tour from one of his Midwest Performance shops in Chicago, IL Trivia Challenge: The Most Expensive Car in 2021. Listen for the fortune cookie wisdom of the weekListen and view episode notes
A Very Personal Story with Kevin Eckler [RR 626]
Do you see good in people when they don’t? Do you have a heart for people that struggle? Do you try to pull out qualities from good people?” If you answered yes to these questions then you know what it’s like to invest emotionally into friends, family and employees.
In this transparent episode, Kevin Eckler, from Foreign Car Specialists in Poughkeepsie, NY explains a situation in his business that pulled at his heartstrings but also hurt his business culture. Kevin takes you on a journey that changed him and his business. A very personal story.
Find the key talking points for this episode at remarkableresults.biz/e626Listen and view episode notes
Employee Review Process with Bryan Kelley [RR 625]
Employee Review …two dreaded words for both the owner and the employee. But, with my guest Bryan Kelley’s unique approach it might be something everyone looks forward to. Bryan owns Valley Automotive Electric, Covington, WA, and is the ASA Northwest President. Brian and I did an episode on Hiring practices in Feb 2021 episode 611 and is the perfect pairing to this episode.
In this episode, we dive into a role reversal with employee reviews. Should it always be the owner that does the reviews? Are they the ones observing the day-to-day pulse of the business? Some are … some not. What if the employee reviews were done with everyone in the business as a collective group once a week? The culture of your business is dependent on the attitudes of your employees. It’s time to sit back and listen to what your people have to say.Listen and view episode notes
Guest Host Mitch Schneider from Mitch’s World and Misfire the Book. Virtual Shop Tour by Colleen Yarger, owner of Mark’s Independent in Chatsworth, CA. Trivia Challenge: What did Ford Motor Company introduce as an audio option in 1965? Listen for the fortune cookie wisdom of the weekListen and view episode notes
We are on part 2 of our 7 part series on the Entrepreneurial Operating System with Barry Barrett a certified EOS implementer. The EOS system includes simple concepts and practical tools that help entrepreneurs get the most out of their business. There’s finally a system to build your leadership team through vision, traction and healthy disciplines
In this part we are covering “Vision,” the foundation of your business. As a business owner, it is critical to get everyone on board with where you are going and how you will get there. And that starts with establishing your core values and focus within the business and mapping out short-term and long-range goals. It’s time to put your ideas and brainstorming thoughts on paper.
Lessons on 3rd Generation Family, Networking and the Front Counter [RR 623]
I caught up with Steve Mancinelli, AMAM, who proudly wears the scars of battle as a 3rd generation shop owner. Family business, networking, and learning how to run a great business are challenges we all face and Steve shares his many moves through the labyrinth of barriers that got him to where he is today. In his section of Denver, there have been 6 shops and 23 service bays have closed since the pandemic hit. Either they liquidated, retired, or moved due to high rent in the downtown area during the pandemic. Besides many wise thoughts, Steve talks about women at the front counter.
The key talking points reside at remarkablersults.biz/e623.Listen and view episode notes
Millennials A to Z Part 2 – Sara Fraser [RR 620]
Sara from Haas Performance Consulting will cover a large swath of millennials’ behaviors as it relates to being a customer or a team member in your business. Understanding this important and powerful generation will allow you to embrace them to the fullest. You may have millennial children, customers, nieces, and nephews, you may be one — Millennials account for a third of the workforce and you need to know their tendencies as it relates to relationships in the workplace and as customers.
The key talking points for this episode with Sara Fraser reside at remarkablersults.biz/e620.Listen and view episode notes
EOS Part 1: How EOS helps Owners Get More Out of Their Business – Barry Barrett [RR 616]
Here is a first in a series with Barry Barrett, a Certified EOS Implementer. Barry talks about how the Entrepreneur Operating System helps entrepreneurs get what they want from their business and to Understand how to make your leaders get on the same page with you and have Traction by helping them become more disciplined and accountable.
This episode is an overview of EOS. Barry and I will bring you seven episodes, released over time to help you better understand the disciplines and power of the Entrepreneurial Operating System or EOS. There are shop owners engaged in EOS and it is having a huge impact on their business.
The key talking points for this episode with Barry reside at remarkablersults.biz/e616.
Thanks for being here in the front row of life in the automotive service business.
Discover the Hard Truths. Fix Your Attitude. [RR 613]
Another deep storyline. A story of attitude change and personal growth. Carl Hutchinson from Complete Automotive in Springfield, MO helps you by sharing how he overcame negative emotions and negative energy to forge a new and positive attitude. He says that he was not always the nice guy that he is today. Carl explains his re-invention and being grateful to the people in his life as a turning point in his career.
Carl Hutchinson is a founding member of the Midwest Autocare Alliance. His story of attitude adjustment will help many who listen to his story. If you know someone who can benefit from Carl’s story so please share this episode. This is why I podcast. It is stories like this that keeps you in the front row of life in the auto service business.
You can find Carl Hutchinson’s other episodes, and this episode’s key talking points, they reside at remarkablersults.biz/e613. This is why I podcast.Listen and view episode notes
How To Make Your Business Better and More Productive Than What it is Today? – Bob Greenwood [RR 612]
I’m with aftermarket business coach Bob Greenwood, AMAM, of the Automotive Aftermarket E-Learning Centre Ltd. Bob, sees too many shop owners working in their business instead of on it. He created 22 questions for his clients to help them make them better at working on their business. It is the answers to the questions that help determine what they need to work on. As Bob has told me, some shop owners get in their office and say. ‘Now what do I do’. Most don’t know the first step on how to work on their business. The answers to these questions will help them focus.
Bob and I picked 5 questions from his list of 22 that we will discuss in this episode. So as you listen to learn just one thing … keep in mind this question.“How do I make my business better and more productive than what it is today?”
The key talking points reside at remarkablersults.biz/e612Listen and view episode notes
Hiring Practices with Bryan Kelley [RR 611]
When we talk about hiring, there are a lot of questions that come to mind. You may have already in your business life hired and fired a hundred people. Hiring can be an art, especially if you are looking for just that right team member. Bryan Kelley realized that he needed to get a process down to help improve the quality of the individual he added to his team and business culture.
Bryan Kelley, the shop owner of Valley Automotive, Covington, WA and president of ASA Northwest, has been a great contributor to the podcast. He will share his hiring practices and the reason why he does them.
This is one of those gems of a podcast that keeps you in the front row of life in the auto service business.
We get into the critical importance to hire a cultural fit, interviews, processes and offers. Bryan also gets into job posting, job description and specific indicators you need to find in a good hire.
You can find Bryan Kelley’s other episodes, and this episode’s key talking points, they reside at remarkablersults.biz/e611 This is why I podcast.Listen and view episode notes
The Give to Get Principle: How Relationships & Reciprocity Build Raving Fans [RR 610]
We are happy to introduce Jennifer Filzen’s Fifth book which is out now on Amazon. The Book “The Give to Get Principle: How Relationships & Reciprocity Build Raving Fans” is a book that you can use as a tool to give back to the industry and to your community. If you are not involved enough in your community, you should be. Let this episode push you into paying it forward.
Jennifer CEO of Rock Star Marketing, a digital marketing agency, will help you discover these three important principles you need in your life. Your Why, Your Superpower, and Your Attitude. If you only work on these three, you will improve.
The incredibly successful businesses in our industry are extremely community-minded and involved. Use this episode as inspiration to take your community to the next level.
The key talking points reside at remarkablersults.biz/e610Listen and view episode notes
THA 207 Pre Scheduling Appointments – The Time Has Come
Welcome to the 207th episode of the Town Hall Academy. Right up front l want to warn you. This discussion may just change the way you do business. I want you to give it your all and when done implement the tactics you discover. I know your business will blossom.
Scheduling future appointments is not a new concept. You know about it but have never decided it was good for your business or your customer. We have solid statistics that demonstrate that 59% of your customers are willing and ready to accept a future appointment for maintenance service. Ever walk out of the dentist’s office without your next hygiene appointment. How about a hair salon?
I’m with Bill Thompson, Craig Noel, and Greg Skolnik. Bill Thompson brings his critical data to support this strategy, Greg has been doing this for years and has the data to prove the strength of the strategy and Craig is starting to pre-book now.
There was a ton of passion flowing throughout this episode. I believe you’ll be moved to start in your business. So …. Let’s talk about it.
This episode’s key talking points are already done for you. They reside on the show notes page at remarkableresults.biz/a207. Enjoy.Listen and view episode notes
Owner, Technician, Service Advisor – Working Together – AAPEX 2020 Honors [RR 606]
This 606th episode honors the recipients of the AAPEX 2020 Awards. The first annual honors include Shop Owner of the Year, Technician of the Year, and Service Advisor of the Year.
Sure we bestowed a bunch of high-fives upon these three outstanding aftermarket professionals, but you’ll love the episode as we discussed their roles in a shop environment and why working together through trust and respect make a huge difference for the business and work environment.
Help me welcome Brian Sump of Avalon MotorSports and Urbana Auto Care as the AAPEX 2020 Shop Owner of the Year. Norm Schultz of Interstate Auto Care, Madison Heights, MI as AAPEX 2020 Technician of the Year, and Jason Sexton of Dynamic Automotive, Frederick, MD as the AAPEX 2020 Service Advisor of the Year.
The key talking points for this episode reside at remarkableresults.biz/e606Listen and view episode notes
THA 206 Proof of Concept
The pandemic was the test of preparedness, fortitude, leadership, nerves, among others. Our topic “Proof of Concept” is the story behind the strong getting stronger.
The leaders who listened and implemented the strategies being served up by the industry pundits especially coaches over the last 3 to 4 years found themselves in a good place. You’ve heard them enforce on the podcast, … essential tactics like strong business culture, a commitment to training your team, firing non-productive or toxic employees, DVI, Cloud-based software, text to pay and the list goes on like strong leadership. Smart Marketing. Managing KPIs, Good financial statements, building processes, and systems, Etc, etc. In essence, the strong found their pandemic recovery easier than others. That is what we are talking about today: ‘Proof of Concept’
Joining me is Chris Cotton, AJ Nealey, and Michael Gallini. They all agree that they are in a better spot because they implemented and worked the strategies and tactics that the industry is known to create success and sustainable profits. Glad you are here, Let’s Talk About It.
The key talking points from this episode are already done for you on the show notes page at remarkableresults.biz/a206.Listen and view episode notes
The Benefits of Brainstorming [RR 602]
Let’s create ideas and let’s talk about solving problems. That’s what this episode is all about. I’m with my friend Dr. John Passante, CEO of the Organizational Development Group and a Legacy Aftermarket Human Resource Professional, and Phil Moore, Vice President Sales and Marketing at Federated Auto Parts.
Both have important insight on the power of brainstorming and the discussion will prove to be relevant with tips for your own brainstorming sessions. Also learn how to apply SWOT analysis and make it your own competitive advantage.
You can find my panel’s previous episodes, their bios, and the key talking points for this episode at remarkablersults.biz/e602.Listen and view episode notes
THA 204 What will 2021 Bring?
Welcome to the 204th episode of the Town Hall Academy as 2020 is ending and 2021 takes over. Covid-19 continues its wrath and still a huge part in our daily lives. Most important is to move forward with the anticipation and excitement of a new year.
So let’s talk about it. I’m with Gene Morrill owner of Certified Automotive in Glendora, CA, Greg Buckley CEO of Buckley Personalized Auto Care in Wilmington, DE and Joe Marconi from Osceola Garage, Baldwin Place, NY.
2021 will continue to be a year of transition. It won’t be easy. The panel talks about moving the couch, reviewing your fundamentals and believes it’s not over yet. If ever a time to be proactive not is it. We still have a lot of unknowns so pay attention to everything because there are many unknowns. The panel did an excellent job assessing their approach to the new year.
The key talking points from this episode are already done for you on the show notes page at remarkableresults.biz/a204.Listen and view episode notes
Thoughts from an Unprecedented Year and Looking forward to Strategies for 2021 – Bonus Episode 008
As an industry we are essential.
The strong got stronger
. Virtual online training became the norm and will become a permanent part of our training needs
. Milestones reached this year:
600th episode of Remarkable Results Radio
. 200th episode of the Town Hall Academy
. The launch of Aftermarket Weekly.com
. Launched all LIVE show broadcast on the website’s LIVE page
. Training must become part of your culture
. The value of coaching.
Networking is a must to grow and learn
. Succession planning and growth
. Embrace our youth
. Set up an apprentice program
. Reach out to a local shop and have coffee and talk.
Reflections of My First Episode and Prudent Advice for the Ages [RR 600]
Welcome to the 600th Episode of Remarkable Results Radio. Enjoy some very candid talk and behind the scenes revelations from some of the very first episodes from my panel.
Along with the fun discussion, the panel dished out some great advice as the podcast continues to set the standard and the tone for aftermarket industry podcasts.
Our longevity is a testament to the leaders from every segment of the industry who have shared so that others have gained. We will continue to bring thought piercing issues and commentaries so that you grow your business acumen. As I said and I mean it from the bottom of my heart, this podcast is dedicated to you for “listening and learning” and for letting me know how much our content means to you. And a big shout out to the sponsors who make the podcast a reality. Please support them.
My guests bring and give color to this milestone event. Not many can reach the lengths we have reached but we have aced it through the support and respect from peers, students, coaches, service advisors, and shop owners. Welcome Greg Buckley from Buckleys, Dwayne Myers from Dynamic, G Jerry Truglia from TST, Bob Greenwood; CEO of AAEC, Kim Auernheimerfrom CS Automotive, and Matt Fanslow from Riverside Automotive.
We’ve reached these milestones, besides the 600th RRR, the 200th Town Hall Academy and the start of Aftermarket Weekly this year only because you are there and use this resource.
You can find our guest’s previous episodes, their bios, and the key talking points for this episode at remarkablersults.biz/e600Listen and view episode notes
THA 203 How My Business Changed as a Result of Covid-19 – A Look Back
A lot has happened as we drew to a close a year considered to be one of the most challenging years in our history.
Today, our topic talks about the changes and the challenges that Covid-19 swept on the aftermarket industry, along with every shop owner and team member. Did you push through? How did you cope? What changed and what changed permanently? These are some questions to reflect on as 2021 is on our doorstep. Reflect on your preparedness to face this unprecedented call to action.
Joining me are for this frank discussion is Jim Hayes, General Manager of Pacific Motor Service — and Dave Martin from Martin’s Auto Repair, Phoenix, AZ
The key talking points from this episode are already done for you on the show notes page at remarkableresults.biz/a203.Listen and view episode notes
Why Fix a Negative Attitude [THA 202]
Statistics and many studies concluded that a negative behavior creates liabilities in the business setting and strains relationships. On a personal level, it decreases productivity and performance. Not only does it damage teamwork, but it also makes for unhappy customers. Our episode today attacks why a negative attitude has no room in our industry!
Joining me is Craig O’Neill, Andy Pollina, from Legacy Auto Tech, Grand Rapids, and Rick White from 180 Biz.
The key talking points from this episode are already done for you on the show notes page at remarkableresults.biz/a202.Listen and view episode notes