Supporting Technician Training with Technology and Partnerships – Paul Louwers – AVI On-Demand
Paul Louwers, CEO and CO-founder of the Automotive Video Innovations and the driving force behind the concept and execution of AVI. He has been in the training business for over 25 years.
Paul explains that on-demand training is just one tool for a shop owner and technician in their training arsenal. Because of the online learning management system, and I can’t stress that enough, when you add in leader-led training, and hands-on, the power of networking; the learning is compounded. Find your learning combination.
AVI is a technology company that excels at creating training for the automotive industry. They are producing relevant content for, Service and Repair Centers, Parts Manufacturers, Parts Distributors, and Automotive Schools.Listen and view episode notes
Change or Be Changed and Commit to be a Forever StudentListen and view episode notes
Bringing Technical Proficiency to the Next Level Through Tech Mentoring Programs
What is technician mentoring? It is a training program focused on technical proficiency. Helping our techs not just technical but also on effective communication, effective teamwork, positive shop culture and a higher bottom line for everyone. Encouraging a team aspect that benefits everyone involved and getting techs better at their jobs.
Ensuring our industry’s growth is our Vision 2019 power panel are veteran educators and trainers with years of expertise within the industry; Scott Shotton owner of the Driveability Guys, Eric Ziegler owner of E-Z Diagnostic Solutions and Trainer, Dave Denmon of Dave’s Car Care and Gerson Carcache Master Tech at Dave’s Car Care.
The episode is driving the discussion of technician mentoring and the need for assisting shops in developing their technicians. Not only keeping a seasoned technician current but in developing bench talent.Listen and view episode notes
Aftermarket Training in the Age of Rapid Tech Changes – How To Navigate Your Training Needs
The commitment to training must come from both the technicians and shop owners. We keep hearing that we are in a hi-tech industry. The stats are out there to prove that. You’ve seen so many new ADAS equipped vehicles. Have you thought about being equipped to repair them? From both the equipment and intellectual assets you need.
These three professionals have seen it all and are faced with many of the same challenges. Ryan Kooiman, Director of Training, Standard Motor Products, Bob Pattengale, Is the National Training Manager for Bosch and Jon Forro, shop owner of AST and an automotive Instructor.
We talk the importance of pre and post training assessments, stopping the participation trophy and seeing the same faces in class. From their perspective, they are concerned that if the aftermarket doesn’t make a stronger commitment to training the dealers will take their business.Listen and view episode notes
How to Handle the Overload of Information, Workload and All That You Have to Learn
We are in deep talking about how they deal with getting things done, keeping up on their learning curve, dealing with an overstuffed ‘In-Box’, prioritizing, delegating, learning, neural pathways, and exercise, just to name a few.
With me in studio talking ‘Information Overload’ is Donny Seyfer, Executive officer of NASTF and co-owner of Seyfer Automotive, Wheat Ridge, CO, Rob Rowsell, Family Auto Service La Mesa, CA (4 shop group) author of ‘Addicted to Life; How I Went From Homeless to Extraordinary Success and Happiness in a Short Period of Time.” and serial entrepreneur Mark Roberts, managing partner at Schertz Auto Service, Schertz TX
Guaranteed you’ll pick up at least one thing on helping you become a more organized and effective person.
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Barry Barrett – Book Review – Never Split The Difference by Chris Voss
Barry reviews and shows the principles of the book by Chris Voss and Tahl Raz called “Never split the difference – Negotiating As If Your Life Depended On It”.
Barry covers the premise of the book that builds a foundation for negotiation on the basis of understanding the other party through empathy and active listening skills.
Barry does a good job summarizing the book and bringing its principles to an aftermarket perspective.Listen and view episode notes
400th Episode Milestone. What does it mean to “Listen To Learn Just One Thing.
Welcome to the 400th episode. I started back in March 2015 with the seed of an idea to help all ships rise in the industry. Hats off to those first 20 guests who help get this juggernaut started.
Here is the panel, Kevin Eckler, Foreign Car Specialists, Poughkeepsie, NY Pete Rudloff from Pete’s Garage in Newark, DE, Ryan Clo from Dubwerx in Cincinnati, OH, Rich Falco Instructor for CTI, Tom Lambert from Shadetree Automotive in Layton, UT, Maryann Croce, Croce’s Transmission in Norwalk, CT and from Small Biz Vantage.com, Dwayne Myers, Dynamic Automotive in Frederick, Md and Christopher Petersen from Northwest Automotive in Kalispell, MT.
Stories from all segments of the industry with discussions that will help invigorate, enliven and inspire you to take action or affirm your path and strategy. Podcasts are a viable resource for your continual learning game plan.Listen and view episode notes
Up Your Game: Become a Level Five Leader and Improve You and the Aftermarket
Think of this podcast like 9 five minute Ted Talks. Here are the topics covered, Listening, Resilience, Learn to be a CEO, Perseverance, Invest in your Staff, Delegate and Get Out of the Way, Be Your Word, Have High Expectations of your Team and Train Within.
My guests each chose their topic and were given five minutes to present a succinct narrative for you.
Vic Tarasik, Major Accounts Director with RLO Training, Maryann Croce of Croce Transmissions in Norwalk, CT and smallbizvantage.com, Bob Greenwood, AMAM, is President and CEO of Automotive Aftermarket E-Learning Centre, Greg Buckley is the CEO Buckley’s Personalized Auto Care in Wilmington, DE, Shari Pheasant and her husband Jeff own A Master Mechanic, and she is known as the Queen of Horsepower, Chris Cloutier is co-owner of Golden Rule Auto Care and CEO of AutoText ME, Brian Walker is the founder and CEO of 5 Stones Media, a marketing agency and former shop owner, Bill Hill owner of Mighty Auto Pro from Medina, OH and Brett Bohlmann of HWY 7 Service Center, Newel, IAListen and view episode notes
Your Learning Curve Never Sounded So Good Chris Chesney is the Senior Director of Customer Training, CARQUEST Technical Institute, and a NASTF board member and a member of the ‘Road To Great Technician’ project. Listen to Chris’s previous episodes HERE. Lucas Underwood is an Automotive diagnostic specialist, shop owner, and foreman. He owns L & N…Listen and view episode notes
In Praise of Our Trainers
Our Guests: Bob Greenwood, AMAM, is the President and CEO of Automotive Aftermarket E-Learning Centre Ltd and has over 40 years’ experience working with Independent shops developing their business to maximize business net income.
Eric Ziegler owns and operates EZ Diagnostic Solutions Inc and is an accomplished automotive trainer working for Automotive Seminars and the Driveability Guys training technicians in the latest diagnostic techniques and technologies throughout the Midwest and US.
This is some straight up podcasting with hard-hitting talk about our industry trainers. Do we appreciate them the way we should? Are they paid enough? Do we look at training as an expense or an investment?
Bob and Eric seem like an odd couple to talk about this, but you’ll positively love the honest, transparent and frank talk that we had. Bob wrote an article titled. ‘In Praise of Trainers in the magazine Auto Service World and, I believe you’ll appreciate the way he and Eric bridge this topic.Listen and view episode notes
Everything I Did Wrong and What I Learned
If you are a person who thinks you can do everything yourself, then you need to listen to this trio explain their knock upside the head ‘V8’ moments when they realized it was the worse thing they could have ever done. Learn about this panels school of hard knocks so you don’t spend too much time in the places they were and accelerate your business because you now have the proof of what to do to prevent your business from being stuck in neutral.
It is not what you don’t know it is also about what your people don’t know. We talk micromanaging, training, business models, KPI’s and empowering your people and yes they will make mistakes just like you did.
With me for this Academy is Bambi Crozier, Car Clinic in Lowell, AR, // Frank Scandura, from Franks European in Las Vegas, NV and Tom Lambert, from Shadetree Automotive, Layton, UTListen and view episode notes
Improving Your Soft Skills. How to Lead and Spread a Positive Vibe.
Soft skills are the personal attributes that go a long way in building and enabling you to interact effectively and harmoniously with other people. A soft skills inventory can be active listening, Enthusiasm, Attitude, Communication skills, Teamwork, Work ethic, Flexibility, and Courtesy, among others.
Our panel Amy Mattinat, from Autocraftsmen, Mt. Montpelier, VT, trainer, Former President of Women in Autocare, along with Greg Buckley, Buckley’s Personalized Auto Care, Wilmington, DE, and Jeremy O’Neal from Freedom Automotive and CEO of AdvisorFix.
Our Academy panel dives deep into the value of soft skills for a leader and among the entire team. We talk roles and responsibilities, the value of a success coach, and the value that soft skills bring to the technician, service advisor, customer relationship.Listen and view episode notes
Diagnostician, Trainer and Writer. Learn What Inspires Brandon Steckler to Be the Best.
Brandon Steckler is a working diagnostician, writer and trainer. He loves to help maintain and improve the level of professionalism among today’s diagnosticians. His first article for Motorage is still his favorite piece. Brandon shares his take on daytime training, who he counts as his mentor and who is the respected and admired industry trainer he aspires to be like as he continues to earn his own stripes.
His lessons resonate even outside the confines of his class. It reaches out to each and every one of us that sharing knowledge will always result in discovering and learning new innovative things. Never be afraid to ask because careers are made with each choice we make.
Brandon is a trainer for CTI/WTI and has a personal mission to maintain and improve the level of professionalism amongst today’s diagnosticians and to help grow the number of competent diagnosticians of tomorrow.Listen and view episode notes
Training Technicians is an Investment That Must Be Made and Funded.
Shop owners must create a learning culture in the business. This allows the entire team to understand the value of training. It doesn’t end at 5 PM. The shop owner must generate the profits necessary to invest in a comprehensive training program for the entire company.
All roles in the business including CEO, service advisor and technicians must be included in the strategy. Owners must lead the way by attending business management training. Training is a retention tool.
Listen on how to work with your suppliers to get the type of training on their local/regional training schedules. Listen for ideas on rewards and that associations are a great source for training.Listen and view episode notes
Five Years A Shop Owner and a Succession Plan in Place.
The secret to success, according to Sherri Stock is doing the right thing for the right reasons. No matter for your team members or your customers she is passionate to always treat people well.
Sherri Stock from InMotion Auto Care in Lincoln, NE has worked at dealerships for over 25 years and had the opportunity of a lifetime to go into business for herself. She shares some early strategies that has set up her succession plan.
We talk with the Sherri Stock, the ASA Midwest Service Facility of the Year 2017, about the power of a strong business culture, technician pay, business coaches, vendor partners and her commitment to technician training.Listen and view episode notes
Shop Of The Future. A Business Coaches Perspective.
Bill Haas from Haas Performance Consulting and Bob Greenwood President and CEO of Automotive Aftermarket E-Learning Centre bring their viewpoints on the future of the service professional.
Bill and Bob talk about training, culture, the dealership factor, pricing transparency, and the importance of daytime training. They also share their viewpoint on competing, hiring and retaining top talent, both technicians and service advisors.Listen and view episode notes
Books That Have Made Me a Better Leader and CEO
Harry Truman said, “Not all readers are leaders but all leaders are readers.” Our Academy panel will share with you the books that have impacted them. They’ll explain their big take-a-ways that have impacted their lives both personal and business.
Many service professionals, that have shared their story on the podcast, credit books as an important resource for building their knowledge on leadership, business culture and personal growth.Listen and view episode notes
Are You Committed to Be A Lifetime Learner In The Automotive Aftermarket? Learn Why It Must Be Your Most Important Goal.
Chris Chesney is the Senior Director, Customer Training at the CARQUEST Technical Institute and explains that our great aftermarket has its best days ahead, however, the challenge is going to take many people, teams and organizations working together to formulate solutions as we prepare for the largest wave of technology and consolidation we’ve ever seen.
Chris explains that all successful technicians and shop owners know …. that you must be committed to being a lifelong learner. If not … you’re in the wrong profession.Listen and view episode notes
Shop Owner Finds The Holy Grail of Shop Success: Training.
Leon Anderson from Integrity Auto in South Beloit, IL credits training and more training for his success. It wasn’t always like that. He now provides hundreds of hours a year in training for his technicians and service writer.
Catering to women and baby boomers this WIX Filters’ Driving Performance Award Winner in 2016 says he hires people for their head, heart and hands. Integrity is not just the shop’s name but it is what they practice every day.
He credits his business coach and management seminars in improving his business success. He says the DVI system helps the sales process and that written goal posters are important to Leon and his whole team.Listen and view episode notes
Are you viewing your client and their car as one?
There are too many disruptions in the industry that drives big reasons to hold strong relations with your customer. Understanding your customer and their vehicle as ‘one life condition’ is the foundation of this Academy discussion.
Jeremy O’Neal, Greg Buckley and Jason Malo discuss the power of moving from transactional to ‘relationship holding values’.
They say future technology will minimize the number of calls that come in the shop, therefore, you cannot see the vehicle without seeing the customer. It must be personal.
There are plenty of cars to repair, and you must maximize your staff’s training and extract their intelligence to move your business to new heights and even into other markets. They conclude that the culture of the shop creates the clients.Listen and view episode notes
Business Management and Technical Training Converge at ASA-PA Super Saturday Event.
This single day event in Warminster, PA featured a technician and business owner training track for east coast aftermarket professionals. Modeled after the TST Big Event and Vision Kansas City, you’ll get a behind the scenes feel with the Chairman and co-chairmen as they talk about the need and value of continuous training.
On top of this formative interview catch, all the names that are dropped and see the show notes to find interviews from the trainers, vendors and shop owners that have their own interview on the podcast.Listen and view episode notes
Third Generation Millennial Whose Dad Has Complete Confidence in His Decision Making is Looking for an Actionable Succession Plan.
Craig O’Neill from O’Neill’s Transmissions and Service has taken some bold moves in the business and implemented a DVI system and hired a business consultant.
He sees great opportunities in emerging technologies and values the power of a strong business culture.
Regarding the technician shortage, he shares their apprentice program that has helped not only his business but the vocational school he works with.Listen and view episode notes
Do You Expect Your Customers to be ‘Customers For Life?’
Tom Lambert from Shadetree Automotive in Layton, UT has a goal to keep customers for life. Everything done in the business and through marketing efforts works toward that goal.
Lambert can say this because he has built a company with a strong culture of caring from a highly motivated, yet laid back team that loves to have fun.
The key to his success was hiring a business coach to bring the guidance he needed to see things from a different perspective. His organization is experiencing 10% growth each year and will top out at $2.5 M in revenue this year.Listen and view episode notes
What would you do differently if you knew you could never fire anyone?
Hiring the right team member continues the culture and team dynamic in your business. Hiring the wrong person can crash your culture and create friction in your team.
You need to hire slow and fire fast and hire for attitude, not aptitude; because we usually fire for attitude.
This team of aftermarket professionals brings their experience along with great advice on how to hire smart and for the long term.Listen and view episode notes
How to Improve Employee Loyalty and create engaged team members.
Listen to Ryan Clo, Dwayne Myers and Jude Larson talk about the power of gratitude, the importance of sharing your vision, creating a powerful work environment, the value of training for personal improvement, pay and bonus programs, mentoring and why you need to share your numbers.Listen and view episode notes