Recorded live at the VISION 2026, this episode of Remarkable Results Radio features host Carm Capriotto in conversation with Lisa Coyle, Co-founder and CEO of Promotive, and Stacey Black, Account Manager at Promotive. Together, they unpack one of the most urgent challenges facing the automotive repair industry today: how to attract, hire, and retain top talent in an increasingly competitive and fast-moving market.

What the Episode Covers:

The “Ghosting” Problem in Hiring:

• Why candidates are applying to 15-20 shops at once
• How speed of response determines who wins the hire
• The growing impact of declining soft skills like communication and accountability

The Role of Shop Culture in Retention

• Why culture must be intentional, not assumed
• Simple, low-cost ways to build connection and loyalty
• Ideas like celebrating milestones, supporting families, and investing in training
• How strong culture reduces turnover and attracts better talent

Introducing “Paige” The Industry’s First AI-Powered Recruiting

• Promotive’s virtual recruiter designed for the automotive industry
• Instantly engages candidates via text after they apply
• Conducts a guided, conversational pre-screening interview
• Captures key data: experience, commute, current benefits, and pay expectations

A Live Demo of AI in Action

• Carm roleplays as a technician to demonstrate Paige’s capabilities
• Shows how natural, fast, and effective the process is

The 24/7 Hiring Advantage

• Why candidates often apply after hours, and how Paige captures them in that moment
• Real-world success, including dozens of completed interviews over a holiday weekend
• Faster engagement leads to fewer drop-offs and better-qualified candidates

Hiring today requires more than posting a job and waiting. The shops that succeed are the ones that move quickly, communicate clearly, and create a culture people want to be part of. By combining intentional leadership with innovative tools like AI recruiting, you can reduce friction in the hiring process, improve retention, and ultimately build a stronger, more committed team.