Mastering Gross Profit: Real World Stories from Shop Owners [THA 401]
Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Tradeshow, our panel discusses strategies for increasing gross profit, team harmony, and the significance of training the next generation of automotive professionals. By understanding and managing gross profit, embracing expert guidance, and fostering a culture of continuous improvement, shop owners can navigate the challenges of the industry and achieve long-term success.
remarkableresults.biz/a401
All Shop Owners Know Something That Other Owners Don’t Know! [RR 993]
Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Tradeshow, discover how simply attending meetings can significantly improve net profit, the impact of cost management, and tips on leveraging technology for business efficiency.
Listen and view episode notesLeadership Deep Dive: Styles, Blind Spots, and Solutions [THA 400]
Explore key leadership archetypes like the Motivator, the Builder, and Servant Leadership. Our panel shares the must-know strategies for effective communication, team building, and personal growth. Plus, they highlight the power of peer groups, continuous learning, and adapting your leadership style to different situations. This episode is perfect for shop owners, managers, and anyone in the automotive repair industry who’s ready to improve their leadership skills.
remarkableresults.biz/a400
Bruised, But Battle Hardened Business [RR 992]
Armen Jacjakian, a shop owner who immigrated from Dubai to Canada, and Alan Beech, his business coach, share insights on overcoming initial business struggles, the importance of cash flow management, and the transformative impact of coaching. Listeners are left with valuable takeaways about the importance of mentorship, the need for flexibility in the workplace, and the critical role of customer service in building a thriving automotive business.
remarkableresults.biz/e992
Do You Have A No Culture, Culture In Your Business? [THA 399]
Do you believe that every shop has a culture, whether intentional or not? Discover how to define your desired culture and lean into empowering leadership and personal development. This episode is packed with actionable insights and real-life stories to help you transform your shop’s culture from the ground up. Whether you’re struggling with high turnover or just want to create a more positive work environment, this discussion has something for everyone.
remarkableresults.biz/a399
The Greatest Shift in Automotive Careers: Embracing Education and Technology [RR 991]
Tony Molla shares the need for advanced technical skills in today’s automotive careers. The discussion underscores the importance of engaging parents and students, reshaping perceptions of automotive careers, and encouraging industry professionals to actively participate in local educational initiatives to inspire the next generation.
remarkableresults.biz/e992
Strategies for Addressing the Technician Shortage [FTR 103]
Brad Updegraff discusses the pressing shortage of skilled technicians in the automotive industry. Brad shares strategies for training and developing technicians, and the importance of creating strong relationships with local schools. Additionally, he emphasizes the significance of flexible compensation plans and support for aspiring technicians.
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Human Connections: Mastering Soft Skills in the Modern Workplace [THA 398]
In this episode, Carm Capriotto brings insights into the critical role of soft skills in the automotive industry. The discussion centers around the importance of communication, empathy, and active listening in fostering better customer relationships and enhancing team dynamics. Perfect for business owners, service advisors, and automotive professionals looking to elevate their operations. Prioritize the development of soft skills within your team, and watch as your business thrives in a more supportive and cohesive environment.
remarkableresults.biz/a398
“Start Thinking About The Industry First, and You Second.” [FTR 102]
In this episode of For the Record, Maylan Newton tackles the pressing issue of the technician shortage in the automotive industry. Maylan emphasizes the importance of proactive involvement from shop owners and industry representatives in engaging with educational institutions and students. He highlights the need for better representation at vocational events and the necessity of running businesses that attract and retain skilled technicians. Maylan urges the industry to work together to create an inviting career path for the next generation.
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What’s The Worst Piece of Advice You’ve Ever Been Given in Business? [THA 397]
Join our panel of shop owners as they discuss the worst advice they’ve received in the automotive business: “Be the cheapest in town; it will get you more business.” “Don’t give a price over the phone.” “Don’t get personal.” “DVI’s are not worth the extra time.” “You’ll never make it because you’re too honest.” “Don’t hire a business coach.”
remarkableresults.biz/a397
Revving Up Automotive Education: Bridging the Gap Between Training and Real-World Skills [RR 987]
This episode explores the distinctions between training and education, comparing the educational systems in the U.S. and Europe and how the automotive industry can support academic institutions. Tanner Brandt emphasizes the value of vocational training and soft skills, while Michael Ingvardsen highlights the advantages of industry collaboration and the need for engaging training resources. Tanner and Michael advocate for a cultural shift in automotive education, calling for long-term industry partnerships and a focus on continuous learning to better equip future technicians.
remarkableresults.biz/e987
If You Had 364 Days Left to Live: What Would You Do Differently? [RR 986]
Craig Noel recounts his near-death experience from multiple blood clots in his lungs and how it profoundly affected his perspective on life, family, and business. This life-altering event led Craig to reevaluate his priorities, emphasizing the importance of relationships and intentional living. Craig shares how his absence from work revealed the strength of his team and the culture he built. The discussion covers overcoming the “I can’t” mentality, establishing accountability, and planning for unforeseen circumstances. Craig’s story inspires listeners to cherish relationships, embrace change, and focus on what truly matters in life.
remarkableresults.biz/e986
Are You the Biggest Constraint to Your Business Growth? [FTR 101]
AJ Nealey shares his journey from technician to business owner, highlighting key constraints to business growth in the auto repair industry. AJ emphasizes the importance of recognizing personal limitations, building a strong team, and implementing effective processes. He advocates for working “on” the business rather than “in” it and stresses personal development and accountability. This episode provides valuable strategies for overcoming challenges and creating a scalable business model, ultimately fostering long-term success.
remarkableresults.biz/f101
Essential Skill Trades Revolution: Beyond the Degree [RR 985]
“I Went to Yale Law School and Trade School Because American Prosperity Depends on Both Lawyers and Tradespeople.” Darnell Epps
Darnell Epps, a Yale Law School graduate and CEO of Thurgood Industries, and Andy Bizub, owner of Midwest Performance Cars, discuss the importance of skilled trades and the need to promote alternative career paths. Darnell shares his inspiring journey from a challenging upbringing to success, emphasizing the value of vocational schools and education. Andy highlights the urgent demand for skilled workers in the automotive industry. Together, they advocate for greater collaboration between industry, education, and families to bridge the skills gap and create fulfilling career opportunities.
remarkableresults.biz/e985
Making Safety A Priority: Safety Inspection Walkthrough [RR 984]
Join Tracy Capriotto and Tom Herrmann as they conduct a comprehensive safety inspection at a local shop in Buffalo, NY. Tom demonstrates the importance of regular safety checks, covering fire extinguishers, eyewash stations, electrical panels, and more. He emphasizes the need for compliance with OSHA standards and the collaborative nature of workplace safety. Tracy and Tom discuss the significance of safety education for both employers and employees, highlighting practical tips for maintaining a safe work environment.
remarkableresults.biz/e984
Creating a Culture of Accountability for Internal Succession [RR 983]
This episode centers on John Gustafson’s journey managing his automotive repair business, focusing on internal succession planning and implementing the Entrepreneurial Operating System (EOS). John shares his experience developing an internal succession plan, emphasizing the importance of nurturing leadership within his team. He explains how EOS has enhanced meeting structures, accountability, and strategic vision, fostering a motivated workforce.
remarkableresults.biz/e983
A Gift, Not A Punishment: Service Advisor Coaching [THA 395]
This episode explores how effective coaching can pay for itself by improving client interactions and boosting profitability. By listening to calls and identifying areas of opportunity, coaches help advisors address customer needs more accurately. Discover why one-on-one coaching is a valuable investment for shop owners aiming to enhance their business performance and customer experience.
remarkableresults.biz/a395
Automotive Trends: Let Go of Outdated Practices and Embrace Innovation [THA 394]
Dive into the latest trends in the automotive industry, including capital allocation, AI integration, customer service evolution, and challenges with parts availability. Featuring industry thought leaders Jason Stretch, Scott Brown, Chris Jones, and Seth Thorsen, this discussion covers how shops can navigate financial hurdles, embrace new technologies, and enhance their customer experience.
remarkableresults.biz/a394
Is the Automotive Industry Ready for a Language Revolution? [RR 980]
Michael Smith discusses the need for a language and mindset shift to elevate the perception of automotive professionals. The conversation highlights the transition from viewing independent shops as “mom and pop” operations to recognizing them as sophisticated businesses led by “solopreneurs” or “mechanical and technology specialists.” Michael also introduces the concept of psycholinguistics, explaining how the words we use shape our beliefs and self-perception. For instance, identifying oneself as a “mechanic” can reinforce a limited self-image, trapping individuals in a cycle that hinders growth and innovation. To break free from this cycle, there must be a conscious effort to change the language used within the industry.
remarkableresults.biz/e980
Smart Advice to New Shop Owners [THA 393]
This episode is packed full of practical advice and personal stories that will resonate with new and aspiring shop owners. From leadership and financial management to team development and continuous learning, there’s something for everyone. Key insights include the significance of self-awareness, the balance between assertiveness and approachability, the value of mentorship, and the necessity of understanding financial health.
remarkableresults.biz/a393
“You Cannot Run a Business From the Underhood of a Car.” [FTR 097]
Discover the transformative power of clear, empowering leadership. Father and son team Jeff and Mike Davidson emphasize the importance of clarity in leadership roles and the value of delegation and employee empowerment. Through practical advice, they highlight how effective leadership practices can foster employee development, build strong relationships, and drive business growth.
remarkableresults.biz/f097
The Talent Pipeline: How to Find and Retain Top Technicians [THA 392]
Joelle Pollak and Lisa Coyle, co-founders of Promotive, discuss the intricacies of technician recruitment, including red flags in resumes, the importance of cultural fit, and their process of finding and vetting candidates. They also discuss the significance of career growth, compensation models, and how shops can retain talent by adapting to modern workforce needs. Learn about innovative recruiting strategies, crucial interview tips, and the importance of providing a supportive work environment to keep talent within the automotive industry.
remarkableresults.biz/a392
From Diesel to Dollars: Building a Better Shop [RR 977]
Parker Branch discusses the secrets behind his efficient diesel repair shop in Littleton, Colorado. From morning huddles and service advisor check-ins to specialized technician carts and effective communication, Parker shares insights and strategies that have propelled his shop to success.
remarkableresults.biz/e977
How To Tap Into Government Workforce Development Funds [RR 976]
Explore how to access and utilize government workforce development funds to reimburse training costs and strengthen the workforce. This can significantly ease the financial burden for shop owners looking to create opportunities for personal and professional growth for their employees. This funding can also help offset the costs associated with bringing new employees up to speed. Listeners are encouraged to take action by exploring local workforce development programs, investing in their employees’ training, and fostering a culture of continuous learning within their organizations.
remarkableresults.biz/e976
Beyond Band-Aids: Fix Your Leaking Bucket [RR 975]
“We’re putting more customers, more car count, more money into that bucket. Sometimes, when you step away from the business, if you don’t have the business set up right, or you have those holes in the bucket, you turn around, and all the water leaks back out of the bucket, and you’re like, what the heck just happened? What did I do all that work for?”
Discover the importance of overcoming self-doubt and embracing courage to drive business growth. Ron Ipach emphasizes the value of a supportive network and the role of peer review in fostering progress. Gerry Frank shares his approach to setting goals and the necessity of accountability in achieving them. The episode underscores the themes of leadership, community support, and continuous improvement for success in the industry.
remarkableresults.biz/e975