Newly Purchased ADAS Calibration Equipment [AW 150]
Get a behind-the-scenes look at shop owner Tom Sciortino’s new ADAS unit. Find out why he waited until now to purchase it, the learning curve with service information, why it is important to educate both the customers and local shops, and a step-by-step guide to how it works.
remarkableresults.biz/aw150
Job of a Trainer Isn’t a Job, It’s a Lifestyle [RR 833]
Recorded Live at Vision 2023, we are with 3 trainers that describe training as a lifestyle, not a job. Today’s technicians must have an engineering mindset in order to repair vehicles and that requires a continuous commitment to learning, improving, and teaching for both the trainers and attendees.
remarkableresults.biz/e833
First Ever General Service Technician Academy at Vision KC [RR 832]
Recorded Live at Vision 2023, Al Wright and Travis Troy discuss the benefits of joining MWACA’s S.O.S. (Shop Owner’s Support) Group. When we can support and learn from other shop owners, we continue Advancing the Aftermarket and raising the bar for the industry. Travis also gives us an overview of Vision’s newest class for general service technicians.
remarkableresults.biz/e832
Managing Comebacks and Quality Control [THA 319]
It’s time to shift your mindset on comebacks! Consider comebacks as a second opportunity to learn, make it right with the customer, have a training moment with your employees, and document and discover ways to improve your quality control.
remarkableresults.biz/a319
Internal Company App Gets the Word Out [AW 148]
Communication is full of opportunities and challenges. How do you effectively communicate with everyone in your business, especially if you’re a multi-shop owner? Bill Snow discusses their own internal app and why it is critical in their business.
remarkableresults.biz/aw148
Future Shop: Sooner Than You Think [THA 318]
Will diagnostic work overtake remove and replace work? How will you position and present your shop as a technologically advanced repair center? What training will our employees need? How will artificial intelligence impact our industry? Will we be prepared? Join Jake Sorensen, Chris Chesney and Derek Kaufman as they discuss the shop of the future.
remarkableresults.biz/a318
Survey Says: Stress Level, Why Reject a Technician Application, Health Insurance and More! [AW 147]
On Record with Tom Ham from the Automotive Management Network. Tom discusses a recent survey from his website about the stress level at work, reasons why someone would reject a technician application, health insurance and more! These results may surprise you!
remarkableresults.biz/aw147
4 Day Work Week and Our Own App [AW 146]
Erich and Lauralee Schmidt went to a 4 day work week during COVID and haven’t looked back. They also have an app for their shop with benefits to customers.
remarkableresults.biz/aw146
An Update: Mobile Diag and Training [AW 145]
Insights to the Vision Hi-Tech & Expo Class “Which Scan Tool Should I Buy?” Saturday, March 4th 8:45 am-11:45 am with Scott Shotton, Scot Manna, Tanner Brandt, Keith Perkins, and Sean Tipping.
remarkableresults.biz/aw144
Which Scan Tool Should I Buy? Vision Hi-Tech & Expo 2023 [AW 144]
Insights to the Vision Hi-Tech & Expo Class “Which Scan Tool Should I Buy?” Saturday, March 4th 8:45 am-11:45 am with Scott Shotton, Scot Manna, Tanner Brandt, Keith Perkins, and Sean Tipping.
remarkableresults.biz/aw144
Don’t Base Your Success On Probability – Ken Zanders [RR 822]
“There are many roads you can follow, but there may only be one road that leads to the right way.” Industry trainer Ken Zanders opens this episode with a story about ‘When Harry Met Ken,” a spoof on the movie “When Harry Met Sally.” Ken describes his technician friend, Harry, who is always looking for a quick fix without gathering the full information. Too often when facing a diagnostic problem or challenge in the shop, we jump to the quick fix to speed through the day. How do we apply ‘slow down to speed up’ in our daily lives?
remarkableresults.biz/e822
Learning How To Grow: Ready for Shop #2 – Nichole Bennecoff [RR 819]
Recorded Live at the Transformers Summit with Nichole Bennecoff, Subie Guys, Traverse City, MI. Find out how growing her business helped reignite her passion for the industry.
remarkableresults.biz/e819
Profit Does Not Equal Cash in the Bank – Hunt Demarest [RR 817]
Recorded Live at the Transformers Summit with Aftermarket Radio Network host, Hunt Demarest, CPA at Paar Mellis and Associates and host of the Business by the Numbers Podcast. Hunt’s firm specializes in automotive repair clients and he gives us an inside scoop on common new client questions and concerns as well as some behind the scenes about his podcast!
remarkableresults.biz/e817
Finding Technicians Part 2 – Chris Lawson [RR 816]
Chris Lawson is back for Part 2 of our discussion about finding technicians in our industry. This episode focuses on the advanced strategies for finding technicians on Indeed and Facebook. Do you require a resume on Indeed? Find out why you shouldn’t!
remarkableresults.biz/e816
Ask Ortho – Eric Turkington and Kim Conti [RR 815]
Let’s talk about voice assistants for employee efficiency. Technicians need quick and reliable access to accurate data for servicing vehicles. What if they could stay in their bay and ask ‘Hey Ortho’ to check fluid types and receive a response within seconds? Join Eric Turkington, Vice President of Growth, and Kim Conti, Vice President of Product, as they discuss Ortho, the next high tech tool for the automotive industry.
remarkableresults.biz/e815
Used Car Market – Lauren Fix [AW 140]
On Record with Lauren Fix as she discusses the used car market and the importance of car maintenance.
remarkableresults.biz/aw140
Uncovering the Unconscious Incompetent – Chris Chesney [RR 814]
Recorded Live at the 2022 Transformers Summit with Chris Chesney, Training and Organizational Development at Repairify. Chris takes the common phrase, “I don’t know what I don’t know,” and flips it to “I don’t know THAT I don’t know.” With today’s technology expanding the way it is, there is too much information to memorize and know every piece of knowledge when it comes to car repair. How can we change the way technicians learn? How can we prove their understanding besides a certificate or course completion?
remarkableresults.biz/e814
Creating Simple YouTube Videos Under 60 Seconds – Niko Sougias [AW 139]
Guest host and shop tour with Niko Sougias, Charlie’s Foreign Car, Encinitas, CA. Niko says customers want explanations with their car repair and he has found a way to connect with them on his YouTube Channel. Find out how he does it.
remarkableresults.biz/aw139
Proper Equipment Equals Higher Efficiency – Justin Allen [RR 811]
Can proper equipment equal higher efficiency? Justin Allen, a Manufacture’s Rep for Hunter Engineering Company, continues to help shop owners understand that investing in the right equipment can increase the shop’s profitability, save time, and build trusting customers.
remarkableresults.biz/e811
Student Career Fair [AW 138]
Join Carm as he interviews students and local shop owners at Erie Community College’s Student Career Fair.
remarkableresults.biz/aw138
The Best Part of a Student’s Day: Interning at Local Shop [AW 137]
Guest host and shop tour with Dan Hensel and Rachael Barraclough, Amton Auto & Truck, Tonawanda, NY. They have two shop mascots and an intern who loves working with his hands.
remarkableresults.biz/aw137
Second Location: “Lower Slower Delaware” [AW 136]
Guest host and shop tour with Greg Buckley, Buckley’s Auto Care, 2 locations, Delaware. Tour Greg’s second location (including the Penthouse) and find out why he calls it “Lower Slower Delaware.”
remarkableresults.biz/aw136
Wife Encouraged Husband To Open His Own Shop [AW 135]
Guest hosts and shop tour with Bob and May Patterson, Bob’s Automotive, Panama City Beach, FL. With encouragement from his wife May, Bob opened his own shop 8 years ago. Hiring technicians has been a challenge; find out why they patiently wait for the right fit for their shop culture.
remarkableresults.biz/aw135
Finding Technicians Part 1- Chris Lawson [RR 803]
You never get a second chance at first impressions. It’s true for customers and technicians. What do technicians find when they Google your shop? Or look on Facebook? What do you offer to your employees? How does it benefit their lives?
Listen and view episode notesTransferring Technical Knowledge – Isaac Rodell and Keith Perkins [RR 802]
There is a struggle to improve the transfer of technical knowledge in our automotive service industry. The same people show up to training every seminar. Yet there are a few new faces, but more is needed to make a larger impact on the need and value of training. We all need to do our part and connect with people who do not seek out training on their own and encourage them by paying for their training thereby helping to support your business and their career.
Isaac Rodell and Keith Perkins are industry trainers and Mobile Diag and Programing technicians. You can reach Issac on Facebook: Isaac Rodiesel. This is Isaac’s first appearance on Remarkable Results Radio.
Listen and view episode notes