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Leverage the Smart Phone to Maximize Technicians Learning Potential [RR 568]

Leverage the Smart Phone to Maximize Technicians Learning Potential – RR 568

An important take on training with David Boyes and Pat Pate from todayclasstechnician.com

If you are interested in a system that is designed to teach with Adaptive Learning interactions with wrong answers greeted with why it was wrong and why the correct answer is correct, You may just have discovered a powerful new tool to keep your learning curve high.

You’ll find this a very interesting episode that you may just start your research on this method of training. Show notes and bios at remarkableresults.biz/e568/

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Female Impact: Getting Through [RR 549]

Ashley McCabe – McCabe’s Automotive Specialist, University Place, WA.  In 2015, Ashley took over her father’s decades-old automotive business. She might not have known much about cars when she started, but she sure did know about customers. Ashley started at the front counter, and her father said he could tell that she understood customer service and…

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Diagnostic Pathways vs. Silver Bullets [RR 544]

Scott Shotton has over 25 years of technical experience in automotive repair shops. As the owner of The Driveability Guys, Scott performs mobile diagnostics and reprogramming for local repair shops in the DeKalb Illinois area as well as industry training around the United States and Canada. He was also one of the four trainers for…

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Trainers Speak to Their Craft [RR 532]

G Jerry Truglia is well known for his automotive training through his company ATTS: Automotive Technician Training Services, where he covers topics ranging from hybrid vehicles, electricity, to Heavy Duty Truck repair. G is also a very proud founding member of the non-for profit Technician Service Training group. G Jerry Truglia Previous Episodes HERE. Dave…

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Tech Talk 9: OUTSPOKEN on Training [RR 528]

Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN.  His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adaptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996. Matt…

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Becoming a LEAN Technician [RR 520]

Jarrod Alexander from BG Automotive, Fort Collins, CO. Jarrod shares his experience with his first-ever training seminar on becoming a ‘LEAN’ technician.   Key Talking Points: Technician to trainer at ASA ColoradoAlways strives to be efficient technician, servicing customers Started to have health issues- forced to slow down and work smarter not harder Owner signed…

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In Search of Silver Bullets – Scott Shotton [RR 513]

Scott Shotton has over 25 years of technical experience in automotive repair shops. As the owner of The Driveability Guys, Scott performs mobile diagnostics and reprogramming for local repair shops in the DeKalb Illinois area as well as industry training around the United States and Canada. He was also one of the four trainers for…

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Aftermarket Acumen Part 4 – Technician Pay [RR 510]

Donny Seyfer the executive officer of NASTF (National Automotive Service Task Force) and Partner in Seyfer Automotive in Wheatridge, CO. Listen to Donny’s previous episodes HERE. Jeremy O’Neal President and lead sales trainer for Advisorfix, began his career as a Service Adviser and moved into Service Management at the dealership level for VW, Audi, and Porsche. He consistently…

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Flat Rate vs Hourly-Bonus Hybrid Pay Plans [THA 157]

https://youtu.be/yhjxnuX2gOw The Panel: Jeff Matt from Victory Auto Service in Minneapolis and St. Petersburg, FLA, was featured in episode 48. Jeff owns six locations with one being in Florida. He has over 40 team members and has grown through acquisition. Jeff opened Victory in 1997 as a one-bay shop and has slow steady growth over the…

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RR 492: YouTube – Benefit or Burden Part 2

RR 492: Youtube – Benefit or Burden Part 2

Welcome to the second installment of Youtube: Benefit or Burden Part 2. As you go through this episode you’ll discover the stimulus for this discussion. There are many passionate people on both sides of the value of YouTube as it relates to auto repair.

The episode’s expert guests include: Paul Danner, ‘Scanner Danner’ fame, Brin Kline, shop owner and member of Trained By Techs, Shop owner and Technician Michael Broccolo, from Rochester, NY Sara Fraser from Hass Performance Consulting and Matt Fanslow shop manager and lead diagnostician Riverside Automotive.

You’ll hear some sparks fly as the passion for training and quality diagnosis was front and center. The debate over the words diagnostic vs testing was prominent and the real facts that many shops are not really diagnosing they are retrieving a fault code and using statistical diagnostics therefore shooting the parts cannon and in many cases not doing right by the customer.

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RR 490: Technician Round Table – Part 8 – Loyalty

RR 490: Technician Talk – Part 8 – Loyalty

This outspoken trio ponders on how loyalty is defined, how it can be earned and how it can be supported. M guests for Tech Talk 8 are Bob Heipp, Peter Landry and Matt Fanslow.

Loyalty is not limited to the team, they say, it goes way beyond to the customers, stakeholders, suppliers, and even the community. They give their thoughts on creating loyal customers. They even talk about getting a label of being dis-loyal.

This is a long one but well worth the listen even if it takes you a couple of sessions.

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RR 478: ASTE Panel Discussion – Technician Pay – Retention – and Benefits

ASTE: Technician Pay, Retention, and Benefits

This episode is packed with great gems of wisdom and gives you a bird’s eye view not only on some great benefits and pay ideas, but as we all must understand it starts with having an enduring business culture. All the pay in the world doesn’t trump an acidic culture.

I’m with Lucas Underwood an Automotive diagnostic specialist, he owns L & N Performance Auto Repair, Erick Bock owner of Bock Auto, and Rick White, President and Lead Coach for 180BIZ, an auto repair shop training and business coaching company.

Building a business focuses on the team you have and how to treat it like a family! We also tackled the creative benefits that entice and motivate employees more. And learn what are the most important tactics to attract and keep technicians?

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RR 475: Dirk Fuchs and Jeff Bly – Will System Training Impact a Technicians Ability to Diagnose and Improve Shops Profits

RR 475: Dirk Fuchs and Jeff Will System Training Impact a Technicians Ability to Diagnose and Improve Shops Profits

Why do we shun training? It is a huge industry problem. Our trainers know that the same people show up time after time. Not many new faces. What does that say about the state of our industry? Why do we ignore the power of training? Do you know that it supports your efficiency?

In this episode, Dirk Fuchs Technical Training Manager at ZF Group and Jeff Bly NAPA Autotech Curriculum Developer say that many young industry techs want and need training. But why aren’t they getting it? Why do Canadians show up for training at greater numbers than in the US? What are regarded as preferred training methods in the US versus European; knowledge-based or solutions based training? All of these questions will be answered in this podcast.

This episode will open your eyes to possibilities for you and your future in the industry.

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RR 464: YouTube – Benefit or Burden Part 1

RR 463: YouTube – Benefit or Burden

As you go through this episode you’ll discover the stimulus for this discussion. There are many passionate people on both sides on the value of YouTube as it relates to auto repair.

My panel is Paul Danner, ‘Scanner Danner’ fame, Brin Kline, shop owner and member of Trained By Techs, Shop owner and Technician Michael Broccolo, owner with his dad in Broccolo Automotive & Collision and 2006 SkillsUSA 1st place winner for NYS (in collision repair) and attended the national competition. Listen when Michael heaps a load of compliments on Scanner Danner and also Shop Manager and Diagnostician at Riverside Riverside Automotive, Redwing, MN, Matt Fanslow.

I believe the panel surmised a single theme. Don’t trash the professional. I know you’ve used YouTube to help you understand a home project. I have, and never has the presenter ever based a professional plumber, carpenter, electrician, etc. you get the drift that they were ripping me off. No doubt there is a lot of great information available on the internet, especially YouTube. It will not go away, however, this team did a very objective job of bringing a professional discussion on the Benefit or Burden of YouTube.

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RR 444: Technician Round Table – Part 7 – Heipp – Landry – Fanslow: Professionalism and More

Technician Talk 7 – Professionalism and More

This outspoken trio wonders how professionalism is bred, how it starts and how it can be compartmentalized. Everyone must step up and set the bar high for others to emulate and follow.

My guests for Tech Talk 7 are Bob Heipp, Peter Landry and Matt Fanslow. These guys also wonder why shops that are not equipped to service certain vehicles advertised that they can. Some shops lack professionalism. Let’s face it, some shops advertise what they can do even if they are ill-equipped to do it.

They say that Shops need to get OE level service information to best understand how to repair the most common brands that they see in their bays.

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RR 434: Training Talk – Daytime vs. Night Time Training | ASE Certification | Instructors and Students

Training Talk – Daytime vs. Night Time Training | ASE Certification | Instructors and Students

Experience the insights of a Tech and Automotive Instructors talking about the difference between Day and Night training along with ASE certifications and Training from Schools on how to keep students engaged through balanced lectures and hands-on experience with a few visuals!

Our Tech Talk Panel guests include Marty Depowski is an Automotive Instructor of Wayne County Community College, Michigan; David Myers is an Automotive Instructor, Southwestern Community College, North Carolina; and Dwayne McCarty is a Technician of Martins Garage, Ft. Myers, FL.

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THA 120: How Can We Provide Our Technicians a $100K Yearly Pay Package?

How Can We Provide Our Technicians a $100K Yearly Pay Package?

We covered a large swath of reasons to review technician pay and to create a fair and adequate compensation plan based on criteria that is a win, win, win for the tech, the owner and the customer.
Our panel consists of Seth Thorson, shop owner at Eurotech Auto Service New Brighton, MN, Jerry Kezhaya, shop owner at The Auto Shop in Plano, TX, Frank Scandura shop owner at Frank’s European, Las Vegas, NV and Matt Fanslow, Shop Manager/Lead Diagnostician at Riverside Automotive, Red Wing, MN.

You’ve heard of the struggles and have most likely had your own issues with losing and hiring technicians. Our discussion is not the scientific answer however it goes a long way to helping you make decisions to retain, create loyalty and ward off the loss of our smart and talented technicians to other shops and other industries.

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RR 428: Tech Talk – ADAS | Support Vendors That Support Training | Fundamental Training

Technical Talk – ADAS | Support Vendors That Support Training | Fundamental Training

Tech talk with Kevin Fitzpatrick, Vice President Autologic; Steven Zack, Automotive Technical Instructor for Bosch; and Matt Fanslow, Shop Manager/Diagnostician of Riverside Auto Repair. Our episode reiterates the importance of training, we get into ADAS Calibration, adapting to tech changes, and the amount of good training available among others.

Trainings and Big Events are available for technicians whether it is in the classroom or online. Our guests elaborate and advise on the challenges and the steps to advancement. They say there is no shortage of good training.

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RR 426: Supporting Technician Training with Technology and Partnerships – Paul Louwers – AVI On Demand

Supporting Technician Training with Technology and Partnerships – Paul Louwers – AVI On-Demand

Paul Louwers, CEO and CO-founder of the Automotive Video Innovations and the driving force behind the concept and execution of AVI. He has been in the training business for over 25 years.

Paul explains that on-demand training is just one tool for a shop owner and technician in their training arsenal. Because of the online learning management system, and I can’t stress that enough, when you add in leader-led training, and hands-on, the power of networking; the learning is compounded. Find your learning combination.

AVI is a technology company that excels at creating training for the automotive industry. They are producing relevant content for, Service and Repair Centers, Parts Manufacturers, Parts Distributors, and Automotive Schools.

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