Revolutionizing the Automotive Industry: The Rise of Technology Specialists [RR 909]

Carm Capriotto and Matt Fanslow dive into the increasing role of technology in the automotive industry and how it’s revolutionizing the way we approach vehicle repairs and maintenance. They propose the term “Technology Specialist” for automotive technicians, emphasizing the importance of their expertise. This designation not only acknowledges their expertise in handling advanced vehicle technology but also elevates their professional standing. Changing the language and perception of technicians as professionals is crucial for the industry’s growth and success.
remarkableresults.biz/e909

Listen and view episode notes

Navigating the Tesla Terrain: Insights from Seth Thorson [RR 908]

Recorded Live at ASTE 2023, Seth Thorson shares insights on owning a Tesla, including the availability of parts, diagnostics, and his experiences with long-distance driving in a Tesla. He addresses misconceptions about EV charging stations and the topic of EV fires. Seth’s expertise and passion for Tesla and EVs are truly inspiring and informative.
remarkableresults.biz/e908

Listen and view episode notes

Thriving Through Our Economic Challenges [THA 357]

Recorded Live at AAPEX 2023, Greg Bunch and Matt Fanslow discuss the impact of the current economy on the automotive aftermarket industry. They explore various aspects of business such as margins, advertising, training, hiring, labor rates. The conversation also covers the potential loss of independent repair shops, and the need for better communication with customers.
remarkableresults.biz/a357

Listen and view episode notes

Exploring the Depths of Self-Reflection: The Power of Personal SWOT Anaylsis [RR 907]

“Do you have the strength to be honest with yourself?”

Michael Smith discusses the importance of personal and company-wide SWOT analysis. He explores the need for continuous learning, development and the role of collaborative feedback in identifying blind spots. He emphasizes the importance of going beyond the initial analysis to consider future goals and potential obstacles. 
remarkableresults.biz/e907

Listen and view episode notes

Technician’s Three-Year Succession Plan [RR 906]

Andy Bizub and part owner Brandon Ludwikowski discuss the transition from technician to business owner, the importance of a positive attitude, and the tools and knowledge required for technicians. The conversation also covers the division of responsibilities within the company, decision-making processes, and the importance of understanding business fundamentals and financials. 
remarkableresults.biz/e906

Listen and view episode notes

Keeping an Eye on Bay Productivity [THA 356]

Did you know most shops only utilize 20-30% of their bay capacity? Let’s explore the concept of effective bay rate and the potential benefits of monitoring and analyzing bay usage. What is the potential revenue that can be realized by addressing these inefficiencies?

Our panel highlights the importance of focusing on bay efficiency rather than just technician efficiency and the need for shops to adopt lean six sigma principles to maximize productivity.
remarkableresults.biz/a356

Listen and view episode notes

2023 AAPEX Service Award Winners [RR 905]

Recorded Live at AAPEX 2023, Service Award Winners Roy Foster, Michael Miller, and Greg Damon discuss their experiences in the automotive industry, the importance of continuous learning, and the benefits of mentorship programs. The conversation also touches on the challenges facing the industry and the importance of community involvement, training, and changing consumer perceptions. 
remarkableresults.biz/e905

Listen and view episode notes

CASE: Controller, Analyzer, Socializer, Entrepreneur- Which Personality Type Are You? [RR 904]

How can different personality types impact leadership and success in business?

Murray Voth discusses the importance of understanding personality types in business. He introduces a new acronym, CASE, which stands for Controller, Analyzer, Socializer, and Entrepreneur. The conversation also covers the role of human motivation, clear expectations and accountability in managing employees, and the importance of giving space to your partner in a marriage and how it applies to business relationships. Find out how you can create a harmonious and productive team dynamic, where individuals can play to their strengths and contribute effectively to the business.
remarkableresults.biz/e904

Listen and view episode notes

OK, I Raised My Labor Rate: Now What?! [THA 355]

Raising labor rates is not just about increasing prices. It’s about finding more value in the industry and positioning ourselves as professionals. 

Join our panel as they highlight the need for understanding the concept of effective labor rate, ensuring services are charged appropriately, viewing the business as a professional entity, providing a positive customer experience and addressing core business problems before raising labor rates. Our panelists encourage shop owners to take a comprehensive approach to their business strategy, considering all factors and not just focusing on raising labor rates. 
remarkableresults.biz/a355

Listen and view episode notes

Congressional Testimony: Right to Repair Update [RR 902]

Recorded Live at AAPEX 2023, our panel dives into the progress of the Right to Repair bill that could potentially reshape our industry. Without the Right to Repair Act, our industry could face a staggering $93 billion hit by 2035. Kathleen Callahan, who testified in front of Congress, shared her experience and the momentum it created for the bill. It’s crucial for industry professionals to understand the bill, advocate for it, and engage with their communities and legislators. 
remarkableresults.biz/e902

Listen and view episode notes

Creating Psychological Safety For Your Employees [RR 901]

George Kingman discusses the importance of work-life balance, psychological safety, and cultivating a positive work environment. He shares personal experiences and lessons learned from his journey in the automotive industry, emphasizing the need for passion and positivity. Kingman also discusses leadership strategies inspired by George Washington and how they can be applied in modern businesses. He stresses the importance of making employees feel valued and connected to their work. 
remarkableresults.biz/e901

Listen and view episode notes

Insights Into AAPEX 2023: Right to Repair and Magic Johnson [RR 899]

Recorded Live at AAPEX 2023, Bill Hanvey and Paul McCarthy give insights into Right to Repair, what it takes to put on a massive show encompassing 2,600 exhibitors, and 46,000 buyers, and a recap of Magic Johnson’s engaging keynote. In a recent study, by 2035 there could be a 54% decline in market share due to repair restrictions, translating to $92 Billion lost by the independent aftermarket. This issue is not just about the industry, but also about the consumers who rely on affordable and accessible auto services.
remarkableresults.biz/e899

Listen and view episode notes

Gain Commitment From Your Team: Lead From the Front [AW 182]

Tom Palermo discusses the importance of continuous training for technicians, the increasing average age of vehicles, and his strategies for fostering a positive company culture and building strong customer relationships. He also discusses the challenges and opportunities presented by electric vehicles and the importance of hands-on training.
remarkableresults.biz/aw182

Listen and view episode notes

Network Security: Protecting Your Business [THA 352]

Our panel discusses the importance of network security and protecting businesses from cyber threats. They emphasize the need for multiple layers of protection, including two-factor authentication, and caution against phishing attacks. They also highlight the importance of training employees to recognize such threats and having a proactive approach to cybersecurity. Let’s stay ahead of potential threats and make it more difficult for hackers to target our businesses.
remarkableresults.biz/a352

Listen and view episode notes

Are You Turning Wrenches or Turning Profits? The Impact of Business Coaching [RR 897]

Recorded Live at ASTE 2023 Maryann Croce and Maylan Newton highlight the importance of readiness for coaching, understanding motivations and goals, and the commitment required for positive change. The conversation also covers the significance of financial literacy, the challenges of understanding financials, and the role of coaches in helping individuals make better business decisions. 
remarkableresults.biz/e897

Listen and view episode notes

Unlocking Higher Levels of Learning [896]

Recorded Live at ASTE 2023, Jim Cokonis kicks off the conversation with a mention of the late Anthony Williams and his innovative concept of “the Sage on the Stage” in training and education. This approach emphasizes the importance of learners discovering knowledge on their own, rather than being passive recipients of information. Jim also discusses his role as the Executive Director of the Auto Talent Co-Op led by John Gustafson in California, a non-profit organization aimed to solve the talent gap and technician shortage in the industry.  
remarkableresults.biz/e896

Listen and view episode notes

Conference Planning Musts! [894]

Travis Troy, owner of Honest Wrenches, discusses the importance of conference planning and attendance for team development. He dives into the process of selecting classes, professionalism at conferences, and the significance of investing in training and planning for the future. 
remarkableresults.biz/e894

Listen and view episode notes

Why Join Our Automotive Virtual Toastmasters? [THA 350]

Recorded Live at ASTE 2023, Carm Capriotto welcomes Chris Cloutier, Craig O’Neill, Sara Fraser, and Tracy Capriotto, They discuss the importance of effective communication and the value of joining Toastmasters to improve speaking skills. The conversation touches on topics such as the impact of technology on human connection, the benefits of feedback and evaluation in Toastmasters, the significance of timing in public speaking, and the need for better communication in the automotive industry. The episode concludes with a discussion on the importance of effective communication during times of crisis and the benefits of joining Toastmasters to enhance communication skills.
remarkableresults.biz/a350

Listen and view episode notes

Intentionally Lowering Tensions in Conversations [RR 893]

In our fast-paced world, tension is a common occurrence in various aspects of life, including work, relationships, and competition. Dan Taylor discusses the concept of the “Three P’s” – purpose, process, and payoff – as a way to set clear expectations and lower tension. He also emphasizes the role of active listening, empathetic engagement, understanding others’ perspectives and the importance of nonverbal communication. Remember, the art of conversation is a journey, not a destination. Let’s continue to learn and grow together.
remarkableresults.biz/e893

Listen and view episode notes

Scanner Danner: The Next Chapter [RR 892]

A Journey of Collaboration, Family, and Philanthropy

Recorded Live at ASTE 2023, Kristin and Paul Danner discuss the next chapter of Scanner Danner: the birth of their nonprofit organization. Their mission? To help fulfill the needs of others by supporting the automotive community and beyond.  As they embark on this new chapter as soon to be empty nesters, they’re choosing a path of service and giving back. They also discuss the challenges within their marriage during the rise of ‘Scanner Danner’ and Paul’s perspective on elevating shop owners as an industry movement.
remarkableresults.biz/e892

Listen and view episode notes

Family Business: The Dads [THA 349]

Shop owners and fathers Charlie Marcotte and Paul Campanella discuss the topic of passing down a family business to the next generation. They emphasize the importance of aligning roles and skill sets, providing training and guidance, and setting realistic expectations for children joining the family business. They also explore the value of mentorship, learning from outside sources, and the challenges and rewards of running a family business. Whether you’re considering integrating your family into your business or looking for ways to make adjustments, this episode is a must-listen!
remarkableresults.biz/a349

Listen and view episode notes

Overcoming the Challenges of Apprenticeship Programs [RR 891]

Jake Sorensen shares his experiences with running an apprentice program at McNeil’s Auto Care. Initially, they were able to find suitable applicants easily, but as time went on, they faced challenges in finding the right candidates.  Jake also talked about the practical skills gap he has observed in the younger generation. He shared an anecdote about an apprentice who had never drilled a hole in a wall or hung anything before. Despite this knowledge gap, Jake believes that with the right attitude and willingness to learn, the right apprentices can become great technicians in the future.
remarkableresults.biz/e891

Listen and view episode notes

Employee Fraud: Tips to Prevent Fraud and Profit Leaks [RR 890]

Vic Tarasik is eager to share his insights and personal experiences with fraud, a subject that’s not always pleasant but is crucial to address. As Ronald Reagan famously said, “Trust but verify.” Trust is vital in business relationships, but so is verification. Vic highlights the need for proper documentation, procedures, systems in place to prevent fraud, cash management and the potential for fraud in parts purchases. He advises shop owners not to assume they are immune to fraud.
remarkableresults.biz/e890

Listen and view episode notes