Are You Actively Applying Knowledge Or Passively Consuming Information? [THA 433]

Recorded at the TST Big Event, industry trainers Eric Ziegler and Pete Meier dive into the growing challenges technicians and shop owners face in staying current with technology and why continuous education is no longer optional. The conversation highlights key issues including the liability risks of inadequate training, the double-edged sword of social media as an information source, and the power of peer-to-peer knowledge sharing. Eric and Pete also stress the importance of actively applying what’s learned, not just passively consuming information, and how networking with other professionals can accelerate growth.
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Gamification and Engagement: Innovative Tools to Retain Top Talent [RR 1039]

The episode explores key strategies for improving technician retention in the automotive industry, focusing on work-life balance, continuous education, open communication, and positive workplace culture. David Boyes highlights the Today’s Class app, which uses short, gamified, daily learning for technicians and service advisors to boost engagement. He also discusses his blog, An Automotive Shop Owner’s Roadmap to Technician Retention, which outlines a six-step approach to retention, emphasizing culture, communication, and career development.
remarkableresults.biz/e1039

Solving the Tool Debt Challenge: NAPA’s Game-Changer Team Tool Rebate [THA 432]

Recorded at the NAPA Now Conference celebrating NAPA Auto Care’s 100th anniversary, Jason Rainey, Vice President of NAPA Auto Care, and Matt Crumpton, Director of Program Development, introduce the Team Tool Rebate program, which helps technicians manage tool debt while providing shops with funds to reward and retain talent. The conversation also emphasized NAPA’s apprenticeship and training programs, showcasing the company’s commitment to education, workforce development, and genuine partnerships. Rainey and Crumpton highlight NAPA’s dedication to listening to its Auto Care members and delivering solutions that go beyond parts, aiming to uplift the industry through support, innovation, and strong shop culture.
remarkableresults.biz/a432

The Shift is Real: Tariffs, E-Fuels, and the Rise of Humanoids [RR 1038]

Derek Kaufman discusses the future of the automotive industry, from tariffs and Chinese EVs to the rise of hydrogen, e-fuels, and AI in repair shops. He explores how automation, policy, and innovation are reshaping the landscape—and why independent shops must build trust, embrace technology, and invest in training to stay competitive.
remarkableresults.biz/e1038

Stop Eating Our Young: The Importance of Mentoring [THA 431]

Mike Coley and George Arrants from the ASE Education Foundation address the ongoing technician shortage in the automotive industry. They highlight the importance of education, mentoring, and industry involvement in developing career-ready talent. Coley discusses how ASE certification improves retention and productivity, while Arrants emphasizes the value technicians place on a positive shop culture and proper equipment. The episode urges shop owners to actively support schools, nurture entry-level talent, and create environments that promote long-term career development.
remarkableresults.biz/a431

Speak, Stretch, Repeat: The Communication Growth Loop [THA 429]

Recorded at Vision Hi-Tech Training & Expo 2025, two attendees of a communications class, led by Chris Cloutier and Craig O’Neill, were chosen as the top speakers during a Toastmasters style mock run-through. Their heartfelt and authentic stories resonated so strongly with the audience that they were invited to share their experiences on the podcast.

What began as a simple role-play exercise turned into a powerful conversation about the role of communication and relationship building in the automotive shop industry. Our guests reflect on the value of active listening, vulnerability, storytelling, and how these traits fuel strong leadership and team culture in repair shops.

This episode is a reminder that sometimes, the most meaningful moments are unplanned, and that great communication is at the heart of every successful business.
remarkableresults.biz/a429

Beyond Kumbaya: 3 Steps to Real Employee Buy-In [RR 1035]

Recorded at the 2025 Institute Summit, workplace culture expert Dr. Jessica Kriegel discusses her data-driven framework for boosting business performance through clarity, alignment, and accountability, anchored by her “Results Pyramid,” which highlights how beliefs and experiences shape outcomes.

The discussion unpacks what truly defines organizational culture, the power of storytelling to inspire change, and challenges common generational stereotypes in the workplace, advocating instead for a focus on individual motivations and behaviors.
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Life Lessons From a Leader: Margaret Palango’s Battle and Blessings [RR 1034]

Margaret Palango, CEO of Autoshop Solutions, shares her unexpected diagnosis of acute myeloid leukemia (AML) in May 2023. In this powerful episode, she shares the emotional and physical hurdles she faced, the intensity of her treatment, and how she stayed grounded through it all with a positive mindset. Margaret highlights the critical role of a strong support system and how her team, resilience, and leadership helped her navigate one of life’s toughest battles. Her story is a moving testament to the strength of the human spirit. Don’t miss this inspiring conversation filled with motivation, hope, and meaningful life lessons.
remarkableresults.biz/e1034

Movies, Motors, and Mayhem: Vision Hi-Tech Training & Expo 2025 [THA 427]

Recorded at Vision Hi-Tech Training & Expo 2025, expect discussions on industry trends, Arkansas accents, automotive training, towing experiences, key programming, future business plans, the potential impact of AI on diagnostics, and the Tech Talks class at Vision 2025 – with a few fun detours into movies like ‘The Wolf of Wall Street,’ ‘Predator,’ and ‘Rocky!’
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From Grandpa’s Invention to Today’s Innovations: A Family Legacy [RR 1033]

Recorded at the 45th annual Mobile Air Climate Systems Conference (MACS 2025) in Orlando, Florida, Rob Bollinger shares the unique story of his third-generation family business, emphasizing their commitment to personal service and the legacy of his grandfather, who invented the overflow bottle system. The discussion also touches upon industry trends, the challenges of price competition, the evolution of AC systems with electric vehicles, and Bollinger’s future plans for the business.
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From Ghosting to Growth: Overcoming Hiring Challenges [THA 426]

Recorded at Vision Hi-Tech Training & Expo 2025, this episode features a discussion with the co-founders of Promotive, a company focused on recruiting and placing qualified technicians and service advisors. The conversation explores the challenges shops face in hiring, such as ineffective job postings and candidate ghosting, and how Promotive aims to streamline this process by handling initial screening and interviews. Lisa Coyle and Joelle Pollak emphasize the importance of cultural fit and fair compensation for successful placements, also advising shops on creating positive work environments. The discussion also touches on the value of ongoing training, shop management systems, and the significance of evaluating employee attitude and performance using a structured approach. 
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Don’t Sell, Connect: The Power of Emotion with Your Clients [RR 1032]

Dan Clark explores how emotion surpasses reason in driving action, particularly in sales, emphasizing the power of storytelling to activate specific brain chemicals. He shares personal experiences, including his recovery from paralysis, to illustrate the impact of belief and a strong “why.” The conversation delves into societal stigmas around emotional expression, especially for men, and the importance of genuine connection. Clark further explains how leveraging brain chemistry through storytelling enhances influence and strengthens customer relationships. He concludes by stressing that businesses should prioritize deep human connections over mere transactions.
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Leadership Transitions and Fresh Perspectives: MACS 2025 [THA 425]

Recorded at the 45th annual Mobile Air Climate Systems Conference (MACS 2025) in Orlando, Florida, this conversation explores the transition of leadership within the MACS Association. Outgoing chairman Andy Fiffick and incoming chairman Aaron Becker reflect on the organization’s history, its future direction, and the critical role of continuous education in the automotive industry.

They discuss the necessity of adapting to technological advancements, particularly in thermal management for electric vehicles, and emphasize the invaluable networking opportunities offered by MACS and similar industry events. The conversation also highlights the increasing complexity of vehicle systems and the growing influence of AI in automotive businesses.

Discover expert perspectives on emerging refrigerants, the integration of technology in vehicle maintenance, and the challenges and successes that have shaped MACS over the years.
remarkableresults.biz/a425

The Power of Storytelling: Engaging Employees and Clients [RR 1031]

Parker Branch of Branch Automotive joins the conversation to discuss shop culture, leadership, storytelling, and business growth in the diesel specialty repair industry. Learn about the importance of employee buy-in, boosting productivity, and ways to build customer trust through thoughtful use of technology. Parker shares his journey from technician to business coach, offering personal experiences and proven strategies for success. 
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The Refrigerant Revolution: From 134A to YF and Beyond [THA 424]

Recorded at the 45th annual Mobile Air Climate Systems Conference (MACS 2025) in Orlando, Florida, Honeywell experts explore the advantages of retrofitting older 134A systems with 1234YF refrigerant, highlighting its significantly lower global warming potential. They also discuss the growing complexity of thermal management in EVs, where efficient cooling for batteries and electronics is essential, and the ongoing search for standardized, high-performance refrigerants. Gain insights into the environmental benefits of transitioning to 1234YF, the challenges of EV thermal management, and the critical need for education and training in the automotive aftermarket.
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Grow Faster, Go Further – The Peer Group Advantage [THA 423]

“‘As a younger shop owner, a struggling shop owner, it’s a lot to try and find and fix. The ultimate goal is to work on one thing at a time. How do you eat an elephant? One bite at a time.”

Recorded at the 2025 Institute Summit, discover the transformative power of coaching and accountability within the automotive repair industry. Jennifer Hulbert and Aaron Woods, facilitators of the Institute’s performance groups, share insights on how peer support and leadership development can drive significant improvements in shop owners’ businesses. They emphasize the importance of personal growth, strategic focus, and the ripple effect of better business practices on employees and communities.
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Thermal Management: The Future of Automotive Refrigerants and Technology [THA 422]

Recorded at the 45th annual Mobile Air Climate Systems Conference (MACS 2025) in Orlando, Florida, this episode dives into the evolving world of thermal management in vehicles. Our panel discusses the shift from traditional air conditioning to a more advanced approach, driven by the growing complexity of modern vehicles, especially EVs. They explore why maintaining optimal temperatures for batteries, electric motors, and other components is just as critical as passenger comfort. The conversation also covers alternative refrigerants, particularly blends, as a way to boost efficiency, reduce environmental impact, and adapt to changing battery technologies. With these advancements, the need for technician training and industry adaptation is greater than ever. Our experts emphasize the importance of collaboration across the industry to ensure a smooth transition and deliver effective solutions for both OEMs and aftermarket service providers.
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Family Business Succession: A Generational Perspective [THA 421]

Explore the complexities of family succession in automotive businesses, featuring insights from a psychologist, a shop owner, and her father, who transitioned the business to her. The discussion covers topics such as defining roles, seeking professional guidance, addressing financial considerations, establishing boundaries, and the importance of a trusted, non-family advisor during the succession process. The conversation highlights the need for business owners to relinquish control, embrace change, and recognize the value of diverse perspectives in leadership.
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The Unstoppable Framework for Auto Shop Owners Part 5: Build a Resilient Mindset and Plan Ahead [RR 1027]

In the fifth installment of the “Unstoppable Framework for Auto Shop Owners” series, Maryann Croce, a coach from Small Biz Vantage, shares her expertise on building resilience and effective planning for automotive professionals. Maryann emphasizes the importance of a resilient mindset, proactive planning, and continuous improvement. She offers practical tips, such as creating contingency plans and regularly assessing business processes.
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The Legacy of Standard Motor Products: A Journey Through Automotive Innovation [RR 1018]

Explore the rich legacy of Standard Motor Products, a family-owned business established in 1919, and its ongoing commitment to innovation in the automotive industry. Eric Sills, President of Standard Motor Products, shares insights into the company’s dedication to quality, technology, and education, as well as their latest acquisition of Nissens and vision for future global advancements.
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Transforming Your Repair Shop to Professional Auto Service Center [THA 412]

The transition from a traditional repair shop to a professional auto service center requires a commitment to professionalism, continuous education, and a people first approach.

Join industry business coaches Cecil Bullard, Vic Tarasik, and Dave Schedin as they break down how to transform your auto repair shop into a professional service center that stands out and delivers exceptional value to your employees and clients.
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How Manufacturers Are Supporting Auto Repair Professionals [RR 1017]

John Hanighen shares insights on Cloyes’ recent acquisitions and their strategy to diversify product offerings, particularly in the electric vehicle market. He highlights the need for continuous learning and better perception of service professionals. The episode underscores the significance of collaboration among industry stakeholders and the role of manufacturers in supporting ongoing education and training for service professionals.
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Will Automotive Certifications Reshape Insurance Policies? [THA 411]

Take a dive deep into the significance of ASE certifications, how certifications might lead to lowered insurance policies in the future, and the importance of continuous education and proficiency testing. The discussion also covers the potential of AI in certification processes and the role of insurance and regulatory bodies in ensuring safety and competency in auto repairs. 
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The Cost Of “Needing” To Be Right: Finding Balance in Business and Life [RR 1014]

“Let’s stop hiding behind “I’m right and you’re wrong.”

Explore the profound impact of self-awareness on personal and professional development, the art of managing emotions, and the intentionality needed to create meaningful success.  Tune in for practical insights and transformative ideas to elevate both your business and personal life.
remarkableresults.biz/e1014