Job Expectations: Boomers vs Millennials [RR 676]
Boomers and millennials could not be more different if they tried. We’ve all heard the stereotype for both generations and miscommunication and frustration often bubble to the surface in any work environment. Instead of criticizing different generations than our own, isn’t it time we pause and start understanding each other? In this episode, Bill Haas is the boomer and Sara Fraser is the millennial. They are also a father-daughter team that works together. Listen to both perspectives and find out how both generations can actually work together harmoniously.
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Q & A with Chris Chesney [THA 241]
You’re going to love this question and answer format style episode with the newly retired Chris Chesney. My panel takes a deep dive into Chris’s long and successful career. What was his most rewarding experience? Does he have any regrets? What is his forecast on the technician shortage and electric vehicles? And most importantly, is retirement really in the cards for Chris Chesney?
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Leadership Series Part 5 with Mike Davidson – Rewards of Growing as a Leader [RR 673]
In this final installment of our Leadership Series with Mike Davidson, Mike discusses the reward of growing in leadership. It goes beyond profit and cash flow. The real success comes from business owners realizing they need to develop their people instead of managing them. Too often the owner is the biggest obstacle in allowing the business to grow. Find out what happens when you implement this how-to leadership series.
remarkableresults.biz/e673Listen and view episode notes
Mergers and Acquisitions Explained [RR 668]
What is going on in overall Mergers and Acquisitions? What are buyers looking for? Why are so many family-owned businesses selling? All these questions and more are answered in this episode as Rick Schwartz from Schwartz Advisors makes it easy for you to understand M & A.
remarkableresults.biz/e668Listen and view episode notes
Leadership Series Part 4 with Mike Davidson – Growth Environment (Continued) [RR 664]
This 5 part series breaks down what it means to be a true leader and how to implement a growth environment and culture within your business. It’s no secret visible growth opportunities attract high performers to your business. In this episode, Mike simplifies 5 key components: assigning responsibility, identifying the people in your organization that are willing to invest in themselves, how to develop meetings without you, letting go, and what does your day look like now. Learn some important lessons that are easy to implement. remarkableresults.biz/e664Listen and view episode notes
Cut through the fog on the Future of Electric Vehicles – Derek Kaufman [RR 661]
If you’re tired of hearing the buzz about electric vehicles, don’t sneer at it, embrace the information. Knowledge is power… that helps you react. Are you going to face the inevitable change in the industry as an opportunity or will you continue to tune out and let your business fall one piece at a time?
Is it too early to keep you informed on the evolution of EV? Not at all. Derek Kaufman brings to the table some very interesting facts and figures to keep you engaged in the evolving Electrification of the Vehicle. This is stuff you need to know. remarkableresults.biz/e661Listen and view episode notes
Welcome to a special CarmCast #094
Understand the role you play in recognizing our auto care industry’s top people. The AAPEX Service Awards are ready for your nomination. Find them aapexshow.com/service awards. The deadline is September 1, 2021.
Joining me is Dwayne Myers, Partner, Dynamic Automotive, and Bill Nalu, Interstate Auto Care, Madison Heights, MI. Bill and Dwyane were nominators from last year’s honors. They each had their nominee win.
This is a very important opportunity to increase the bar of professionalism in our industry. I’m sure you know someone worthy of a nomination. There are three awards in this annual recognition. Shop Owner, Technician, and Service Advisor of the year. This is the 2nd annual and the honors will be presented at AAPEX 2021.
I know you know someone worthy of a nomination. Consider your peer groups and twenty groups to nominate a shop owner of the year. Think about the dedication from your technician and service advisor that makes a great contribution to the professionalism of your business. You may be a technician and would like to nominate one of your co-workers or a friend.Listen and view episode notes
Ask: What Are Your Car Pains? ™ [RR 656]
How do you maintain your health? Do you eat properly, exercise and see professionals with routine appointments such as doctors, dentists, ophthalmologists, and the list goes on. We also see those specialists when we don’t feel well. Now think about your customer’s vehicle. They rely on it for transportation, and it carries precious cargo such as kids, spouses, and pets. Shouldn’t maintaining their vehicle be the same as maintaining your health? This episode with Rob Choisser should get you to re-think what you do for your customer.
remarkableresults.biz/e656Listen and view episode notes
Leadership Series Part 3 with Mike Davidson – Growth Environment [RR 654]
This 5 part leadership series is meant to motivate, inspire and hopefully bring new processes to light that you can implement into your business and role as a leader.
Use each episode to create your own leadership map and goals. Mike Davidson breaks down the most important aspects of leadership to make it easy for anyone to understand and implement. In this episode, we discuss creating a leadership growth environment.
remarkableresults.biz/e654Listen and view episode notes
What My Dad Taught Me with Emily Chung [RR 652]
To those of you that have grown up in this industry, what are your most vivid memories? Was it helping change oil on the car, washing cars, or learning how to drive a standard? Whatever the task was, it is probably ingrained in your memory. Parents have a huge impact on our lives and Emily Chung shares how her father, who owns a national wholesale auto parts business, shaped hers.
https://remarkableresults.biz/e652Listen and view episode notes
Journaling – Your Personal Case Study with Matt Fanslow [RR 648]
Do you remember being in school and it seemed like all you were doing was writing? You also memorized phone numbers. With the introduction of cell phones and computers, it seems like our memory bank has shifted. Anything we need is at a click of a button or a quick google search.
In this episode, Matt Fanslow challenges you to go back to the days of journaling and recounting your day. Start keeping a log of success and struggles you face in work and in life. It will help you map out a path to success for yourself. Journaling would be beneficial for new technicians entering our industry that might be overwhelmed. Will you take the time to create your own personal case study? Type it or write it, you choose.Listen and view episode notes
The CEO Commitment with Mike Bennett [RR 647]
As a business owner, are you consciously working towards breaking your own glass ceiling? How do you get the next level mindset, a CEO mindset? In this episode business coach Mike Bennett discusses a unique CEO peer group and coaching program he manages. He has first-hand insights into what it takes to elevate successful shop owners out of daily operations and focus on “what’s next” for their business.
You can find Mike Bennett’s previous episodes on my website remarkableresults.biz
Leadership Series Part 2 with Mike Davidson [RR 646]
We are on part 2 of our Leadership Series with Mike Davidson, shop owner and a John Maxwell Certified Teacher, Trainer, and Coach. In this episode, Mike focuses on the idea that what your employees see is what they will be. It’s time to take a moment and realize your behavior has a long-lasting impact on your leadership influence.Listen and view episode notes
Our Industry Needs a Change [THA 226]
How do we change the mindset of others? Why do owners continue to have the same old thinking that leads to the same old results? Why are technicians leaving the industry? Why isn’t there a draw for an automotive career for young professionals?
If you are listening to this podcast you are making a conscious effort to learn and make a change in your life and your business. How do we get others to follow? In this episode, all these questions and more are discussed by my panel of business coaches. Prepare to be inspired by their passion for change in this industry.
You can find the talking points for this episode and every archived episode on my website remarkableresults.bizListen and view episode notes
Partnership Agreements with Charlene Parlett [RR 642]
Do you remember when you started your business with your wife or friend as your partner? The upside was blue skies and the horizon was never-ending.
No one plans for partnerships to crumble or marriages ending or an unforeseen death to occur. But what happens when it does? Do you have legal documents in place? No matter what stage you are in owning a business, it is a necessity to plan for the unexpected now, rather than later when emotions and tensions are high. In this episode, Charlene Parlett shares her personal experience with business and marriage so others can avoid the same path.
Find the key talking points for this episode at remarkableresults.biz/e642
Comebacks: Prevention, Reputation and Cost [THA 224]
How closely do you track comebacks in your shop? Do you look for trends? Is it human error or communication gaps between customer and service advisor, and service advisor and technician? Sometimes the most loyal customers arise from correcting a mistake, but often times we are unaware a mistake even happened. In this episode, my panel dives into the different scenarios that occur during vehicle comebacks and how to correct them.
You can listen and/or watch the video of this episode and find the key talking points at remarkableresults.biz/a224Listen and view episode notes
Drop the Keys and Fix It [RR 641]
Think about the latest procedure or surgery you had. You put all your trust in your doctor and the medical staff as you were getting put under anesthesia. Can we translate that trust into auto repair customers? How do we gain “Here are my keys, I trust you, fix it and let me know when it’s done” type of customers? In this episode, Andy Bizub and Charlie Marcotte break down the fundamentals of connecting with customers and what that means to your business.
The key talking points for this episode reside at remarkableresults.biz/e641Listen and view episode notes
Leadership Series Part 1 with Mike Davidson [RR 640]
How often do you work on your leadership skills? If you don’t, where do you start? Every business owner knows they need to be strong leaders, but how many are consciously working on it? Mike Davidson, a John Maxwell Certified Teacher, Trainer, and Coach, will be bringing you a 5 part series on leadership during the next few months. In this part 1 episode, Mike breaks down the essence of leadership that you should have in both your personal and professional life. Mike is also a shop owner.
The key talking points for this episode reside at remarkableresults.biz/e640Listen and view episode notes
My Biggest Mistakes [THA 223]
In this episode, my panel discusses some of their biggest mistakes they’ve overcome as shop owners. We all wish we could go back in time and fix mistakes from ever happening, but unfortunately, there is no crystal ball for life. Instead, it’s important to reflect and turn it into a learning curve for ourselves and others. Take this opportunity to listen to this giving and transparent episode to perhaps avoid making the same mistakes in your business. Learn from these moments of truth.
The key talking points for this episode reside at remarkableresults.biz/a223Listen and view episode notes
Interesting New Technology with Chris Cloutier [RR 638]
If you love new technology you’re in for a treat! Chris Cloutier discusses the rapid changes in technology and what that means for our industry. If you’re not a fan of new technology, then consider this your opportunity to learn a slice of the future and get on board before it steamrolls you.
New technology is going to happen no matter what, it’s just a question of accepting it and adapting it to your world. The key talking points for this episode reside at remarakableresults.biz/e638Listen and view episode notes
10 Things That Require Zero Talent [THA 222]
What makes a person successful? Is it luck? Is it because they are born to be leaders? Can success be taught or learned? Too often we get caught up in the day-to-day grind, we lose focus on the big picture called life. In this episode, we go back to basics and discuss 10 things that require zero talent that EVERYONE can accomplish. Practice each one and you’ll be amazed at the changes that follow.
You can listen and/or watch the video of this episode and find the key talking points at remarkableresults.biz/a222. They make a great meeting agenda.Listen and view episode notes
Learn Customer Communication Styles: DISC with Emily Chung [RR 636]
As automotive service professionals, it’s our job to educate our customers and clients. But did you ever stop to think about your approach? What is the best way to efficiently communicate with each individual (client) based on how they like to receive information? In this episode with Emily Chung, from AutoNiche, we discuss how and why it is important to code your customer and train your employees.
The key talking points for this episode reside at remarkableresults.biz/e636Listen and view episode notes
Are You Fixing Hybrid Cars? [THA 221]
If you’re waiting for a sign to get into hybrid repairs then consider this your wake-up call! You can either sit back and let a specialization opportunity pass you by, or take action and embrace hybrid repairs whose cars have been around for 21 years. Our lineup includes Craig Van Battenburg, Automotive Career Development Center (ACDC), Cameron Lee, Ernie Lee’s Service Center, and Raleigh Hybrids and Eric Carlson.
They are here to help guide you through hybrid repairs, marketing, tooling, and training. The key talking points for this episode on Hybrids reside at remarkableresults.biz/a221Listen and view episode notes
Yellow and Red Envelopes with Seth Thorson [RR 635]
In this episode multishop owner Seth Thorson, Eurotech Auto Repair, explains two important envelopes he has in his office. One is yellow and one is red and they contain key information if he unexpectedly was away from his business.
As shop owners you are constantly working on your business, but did you ever think about what would happen to it if you weren’t around? Where would someone find important passwords or contact information for sustaining your business? No one plans for accidents to happen but it’s important to prepare for the unexpected for your business’s survival, and for your family and employees.
The key talking points for this episode reside at remarkableresults.biz/e635Listen and view episode notes
Specialization with Tom Palermo and John Anello [THA 220]
We are here to talk about specialization. Ever wonder what are the pros and cons to being a specialist in a certain field of repair? In this episode, we discuss fleet business with Tom Palermo, Preferred Auto Specialists, and the world of being a mobile diagnostician/programmer and ADAS calibrator from John Anello, Auto Tech on Wheels.
Listen to their approach to specializations and how they’ve adapted to the changes in our industry. This is Knowledge you need to have as you continue to learn what makes our aftermarket tic.
The key talking points for this episode reside at remarkableresults.biz/a220Listen and view episode notes