Classroom Learning Modules for Personal and Team Development

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Building a Sustaining Culture: Group 1

Culture Makes Great Customers, Keeps Great People, and Attracts Superstars [THA 255]

Creating a Culture of Productivity – Scott Brown [RR 671]

THA 142: Business Coaches Lab – Building an Enduring Business Culture – Part 2

THA 132: Business Coaches Lab: Building an Enduring Business Culture

Building a Sustaining Culture: Group 2

Ethics 101 [THA 272]

Know Your Strengths [THA 268]

Start Monday Positive and Celebrate Friday [RR 711]

Preventing Employee Apathy [THA 258]

Succession: Group 1

The Leap From Employment to Ownership [THA 263]

Succession Planning Blueprint – Bryan Stasch [RR 677]

I Want $1 Million For My Business [THA 240]

Succession Strategies – A Real World Example [THA 233]

Succession: Group 2

Succession Planning: With an Internal Candidate [THA 190]

Succession With a Family Member [THA 188]

THA 026: Succession Planning – The Next Generation Entrepreneurs

Selling Your Business: Group 1

THA 128: Valuing and Positioning Your Business For Sale

THA 052: Lessons I Learned When I Sold My Shop

Selling Your Business: Group 2

Selling Your Business – The First Steps [THA 183]

THA 141: Selling Your Business – Valuation Strategies

Leadership: Group 1

A Collective Think Tank – Marconi – Murphy – Morrill [RR 759]

The Many Roles Of The Shop Owner – Dr. Dave Weiman [RR 749]

There Can Be Change Without Progress, But No Progress without Change – Chris Cloutier [RR 731]

Know Your Strengths [THA 268]

Leadership: Group 2

Power Panel: Internal Communication [CC 107]

Ethics 101 [THA 272]

Are You Comfortable With Your Problems? Business Coaches Lab [RR 729]

Workplace Motivation [THA 260]

Multi Shop Strategy: Group 1

Growing? Is Another Shop In Your Future? – Greg Bunch [RR 742]

Requirement for Growing a Branch Store [THA 205]

Multi Shop Operations – Acquisition – Selling [THA 171]

THA 136: Branch Growth Strategy

Multi Shop Strategy: Group 2

Growing Sales For A New Location [THA 251]

Brainstorming on Shop Ownership – A Business Not a Hobby [RR 607]

Multi Shop Operations – Acquisition – Selling [THA 171]

THA 075: Am I ready For My Second Branch?

Multi Shop Strategy: Group 3

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Compensation: Group 1

6 Components to a Great Compensation Plan – Bob Cooper [RR 730]

Important Employee Benefits [THA 267]

Incentive Plans [THA 191]

THA 120: How Can We Provide Our Technicians a $100K Yearly Pay Package?

Compensation: Group 2

Flat Rate VS Salary Debate [THA 289]

Rethink Your Compensation Plans – Darrin Barney [RR 691]

Incentive Plans [THA 191]

Flat Rate vs Hourly-Bonus Hybrid Pay Plans [THA 157]

Labor Rate: Group 1

Build Your Labor Rate From The Ground Up [THA 276]

Labor Rates: A Function of the Business Not the Market [THA 187]

RR 491: Warren Parr – Diagnostic & Intensive Labor Rates – Why and How I Did It

THA 037: Multiple Labor Rates & Matrix Parts Margins in your SMS

Labor Rate: Group 2

Profit Strategies with Natalie Paris [RR 679]

RR 471: Vin Waterhouse on Intensive Labor Rates & Financial Benchmarks

FTR 012: Cecil Bullard on Undervalued Labor Rates

RR 363: David Justice – You Must Manage Your Labor Profit Before Anything Else

Dr. Dave Weiman Series

Creating a Sticky Organization – Dr. Dave Weiman [RR 783]

The Many Roles Of The Shop Owner – Dr. Dave Weiman [RR 749]

Handling A Toxic Employee with Dr. Dave Weiman [RR 713]

Stress Busters to Deal with the Emotional Roller Coaster – Dr. Dave Weiman [RR 579]

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Multi-Shop Operations: Group 1

Work Happy, Drive Happy [RR 768]

4 Locations and Growing – Craig Popp [RR 757]

Are You Dreaming Big Enough? [RR 721]

Growing Pains When Scaling Your Business [RR 683]

Multi-Shop Operations: Group 2

Are You Ready to Open a Second Location? – Justin Barrett [RR 735]

Growing Sales For A New Location [THA 251]

Satellite Location with Tom Grady [RR 649]

THA 136: Branch Growth Strategy

Service Advisor: Group 1

Service Advisor Overload: Part 2 [THA 312]

Service Advisor Overload [THA 305]

Service Advisor Pay Plans [THA 301]

Recovering From a Wrong Service Advisor Hire [THA 256]

Service Advisor: Group 2

Service Advisor Must-Have Qualities [THA 234]

Service Advisor Advice from Steve Shaw [RR 586]

THA 053: Improve Communication Between the Service Advisor & Technician

Service Advisor Role Play

Service Advisor Role Play #6 [THA 245]

Service Advisor Role Play #5 [THA 213]

Service Advisor Role Play #4 [THA 159]

THA 130: Service Advisor Role Play #3

Customer Expectations/Experience - Part 1

Be The Hero When Your Customer Is At Their Most Vulnerable – John DiJulius [RR 807]

Are You Thinking With Your Customer’s Wallet In Mind? Jaron Kleber [RR 799]

What We Can Learn From Our Dentist [RR 789]

Make Customer Service your Single Biggest Competitive Advantage [RR 559]

Customer Expectations/Experience - Part 2

Preserving Your Reputation [THA 295]

Customer Amenities [THA 291]

Identify Your Ideal Customer [THA 285]

Are You Selling Customer Experience or Price? [THA 284]

Customer Perceptions

Public Perception of Automotive Careers – Bill Thompson [RR 801]

Customer Perceptions Part 3 – Bob Cooper and Chris Monroe [RR 781]

Customer Perceptions: Part 2 – Bob Cooper and Darrin Barney [RR 777]

Customer Perceptions Part 1 – Bob Cooper and Bill Greeno [RR 773]