Day End Processes with Bill Nalu and Joe Hanson [CC 093]


Joe Hanson, Gordies Garage, Roseville, MI. Listen to Joe’s previous episodes HERE.

Bill Nalu, Interstate Auto Care, Madision Heights, MI. Listen to Bill’s previous episodes HERE.


Key talking points:

  • Done the same way daily. Predictable
  • One person in charge of the process
  • Joe:Planning, production recap of the day
  • Feedback
  • Parts review for next day
  • Make the morning a quick start. Get mentally prepared for the next day.
  • What is coming in. Set the expectation (stage) for the next day’s production
  • Cash in – Cash outUse bank bag and drop off
  • Manage parts returns. Don’t let it get out of hand.
  • Bill:Set the stage or table for the next day
  • Your survival is dependent on great organized processes
  • Bill offers flexible hours to his team
  • Verify if the vehicle left out has its windows up and is lockedKey’s are locked up
  • Check all building doors. Be sure they are locked
  • Be sure after-hours customer pick-up’s keys are in the lockbox
  • A walk through the shop:Acetylene tanks are closed
  • Doors are closed
  • Hoist locked down
  • All electronic tools locked in a special cabinet
  • All other tools and equipment out of sight from prying eyes
  • Verify the bank deposit against the shop management system
  • Check HVAC system or thermostats 
  • Lock up cash drawer cash
  • Thanks to Bill Nalu and Joe Hanson for their contribution to the aftermarket
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About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!