We Are Paperless and Loving It! [THA 302]

What are the advantages, challenges, and needs for a shop to go paperless? Why is it critical to get buy in from your employees ahead of time? How do you create buy in?

Watch the Episode on YouTube

Jon Kloosterman, Director of Operations, WestSide Service, Zeeland, MI. Jon’s previous episodes HERE

Bill Hill, Mighty Auto Pro, Medina, OH. Bill’s previous episodes HERE

Aaron Woods, X-tra Mile Auto Care, Stillwater, OK. Listen to Aaron’s previous episodes HERE

Key Talking Points

  • Committing to going digital through the struggles: Finding team members that are capable and can teach the rest of your staff to use the digital platforms so they can teach those who aren’t so technologically savvy. Let your team members build the inspection, they are the ones doing it, and it will create ‘buy-in.’
  • For DVI’s be sure to take pictures of positive items as well- use the green to sell the red
  • Equipment- consider tablets, wifi keyboards, wifi enabled Trac phones for each individual. Centrally located computers for teams to use to research. Phones can be put in pockets, take better pictures and break less frequently
  • It’s not a change of who you are and what you are doing- it’s an advancement and enhances your processes and procedures
  • Going paperless will challenge your weak workflow processes, and any holes in your workflow will begin to show. It is imperative that each shop establishes strong communication expectations on things such as returning parts, dispatching, inspections, parts lists, etc
  • 400% rule- keeping track of repairs not sold with a date to remind customers
  • It’s not a change of who you are and what you are doing- it’s an advancement and enhances your processes and procedures
  • Cloud-based storage for easy access (google drive for parts invoices, shop management systems for customer invoices & inspections)
  • Recruiting the younger generation with digital services
  • Colored key tags with invoice number– the paperless process starts here 

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Important Books

Check out today’s partners:

Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com




Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!