Ethics 101 [THA 272]

Did you know ethics, culture, and team go hand in hand in a successful business? Doing the right thing means having full transparency, trust, and integrity. Listen firsthand to my panel as they discuss ethics 101 and some standout scenarios they’ve experienced.

Watch the Episode on YouTube

Andy Pollina, Legacy Auto-Tech, Grand Rapids, MI. Listen to Andy’s previous episodes HERE

Bill Nalu, Interstate Auto Care, Madison Heights, MI. Listen to Bill’s previous episodes HERE.

Tom Schearer, Schearer’s Sales and Service, Allentown, PA

Key Talking Points

  • Ethics means doing what is right, not what is easy. 
  • Integrity: Doing the right thing even when nobody is looking.
  • The hard part is that “ethical” is so subjective. There will never be one iron-clad “ethics manual” because one’s ethics are based on so many factors such as Upbringing, culture, faith, tradition, etc.
  • Guide customers and be transparent- the value proposition is based on integrity and ethics
  • DVI’s- adds to ARO and gives customers a report they deserve 
  • What is your shop’s character? How do you care about your customer’s and employees’ safety?
  • “Rules of Engagement” – identify what you want instead of focusing on what you don’t want 
  • Ask the right questions- “discovery conversation” building trust
  • Ethics are continually evolving due to many factors such as technology, changing societal norms, science, hard lessons, etc.
  • Ethics as it applies to automotive service: Pricing, Employee Compensation, Warranty: how much do you need to cover in the case of a part failure that you won’t be reimbursed for?
  • Continue to lead by example

Connect with the Podcast

Aftermarket Radio Network

Subscribe on YouTube

Visit us on the Web

Follow on Facebook

Become an Insider

Buy me a coffee

Important Books

Check out today’s partners:

More Time. More Profit. Shop-Ware Shop Management

See how Broadly can help YOU grow your auto shop.


About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!