4 Locations and Growing – Craig Popp [RR 757]

What are the challenges of being a successful multi-shop owner? Is there an ideal scenario to buy more locations? Should you buy an existing business or build from the ground up? I’m with Craig Popp at the 2022 Elite Invitational and each of his 4 locations has a unique story to tell. Keep listening if you are in the market for another shop.

Craig Popp, First Tire & Automotive, 4 locations, Sugar Land and Katy, TX

Key Talking Points

  • Surround yourself with people that have experience 
  • Do something that you know, and do it very well and you’ll be successful 
  • Buying additional locations- you need the customer base, the goodwill in the community, and the location that makes a big difference. 
  • You can’t do it all, you got to depend on your people, you got to empower them. 
  • Make sure that when a customer comes in, your employees have the authority to decide to take care of that customer. 
  • Do not hire the first person automatically. Don’t fill a void, talk to them, get to know them, and spend some time before you hire that person.
  • Set the expectations, set deadlines, and train them to be what you expect them to be.
  • Sometimes doing the right things is hard, but still the right thing
  • “You’re only as good as your weakest link” 
  • Keeping a training resume

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Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!