Wealth Building: Becoming a Financial Adult [RR 575]
Jerry Kezhaya and his wife Dr. Laura Shwaluk bring you a powerful discussion on wealth and money. Jerry and Dr. Laura own The Auto Shop in Plano, TX. They are also leading Business Builders Mentor and Mastermind USA, helping entrepreneurs accelerate their businesses and open doors of mental blocks that prevent them from succeeding.
We discuss Debt, Wealth Building, Entitlement, Consumerism and Determining a Need or a Want. Surprisingly, 85% of 65 years or older don’t have access to $25,000. That is a very sad percentage knowing that you have worked almost all of your life, but do not reap the benefits!
Let this episode be your springboard to bounce you back to financial stability. The episode talks about Fiat Currency, the distinction between spending and investing, spending habits, and other in-depth financial mechanisms wired deep within you. As you listen, there are a lot of variables on why we fail with money. But there are also a lot of things to help us with what to do about it.
Get Jerry and Laura’s bio and talking points and previous episodes at remarkableresults.biz/e575.Listen and view episode notes
Massachusetts Right to Repair Law 2020: Vehicle Data Access [RR 574]
Welcome to an important and vital episode as it relates to how we will do business in the future. It’s about access to data that will be necessary to fix our clients’ vehicles. There is some astounding money being put up against this pro-consumer initiative in Massachusetts. The intention of this episode is to serve up awareness and the impact a NO vote from Massachusetts voters will mean to automotive repair going forward.
By 2022, 87% of new vehicles will be transmitting telematics data wirelessly. But who owns the data? The car manufacturer does. Without access to data, the independent service professional will not be able to get specific diagnostic data. They will hold all the cards and charge handsomely for it.
My guests are advocates of this ‘Right to Repair Law – Vehicle Data Access Requirement Initiative (2020)’. Bill Hanvey, President and CEO of Auto Care Association, and Aaron Lowe, Senior Vice President, Regulatory and Government Affairs.
Find the show notes at https://remarkableresults.biz/e574.Listen and view episode notes
Procedures and Systems Part 2 with Brian Gillis [RR 573]
Welcome to the second part of processes and systems with Brian Gillis. Brian is the Chief You Net-Results Strategist, with 25+ years experience in auto shop operations, hiring, recruiting, systems, processes, multi-store experience, and employee training.
A big part of building your Standard Operating Procedures is to start. Brian shares his formula and discipline for not only starting but for continual improvement.
Get Brian’s bio and talking points and his previous episodes at remarkableresults.biz/e573 .Listen and view episode notes
Assessments: Hire Engaged, and Productive Employees Who Find a Home [RR 572]
There is a need in supporting businesses in enhancing their organizational eco-system through it’s single most important asset… The PEOPLE! The lifeline of a healthy business culture can be done at the tip of your fingertips
My guests today are; Carlo Sabucco, Mark Simons, David & Bonnie Schedin. They will be enlightening us with the value and importance of assessments. Assessments can identify people who have the highest probability of being successful in a role and provide practical recommendations for maximizing their performance.
learn the importance of two different assessments and how hiring with this knowledge will help your businesses leverage and streamline your hiring process and find a great match to enhance your team
The key talking points and important links found at remarkableresults.biz/e572/Listen and view episode notes
Industry Terminology: It’s Time to Change it. Can You Get Behind This? [RR 571]
The Panel: Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Text Me. He spent many years in the software industry developing solutions for companies, and Bob Greenwood is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC) a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry.
Welcome to a fun and fast-paced show for you all about the language of our beloved aftermarket. Chris and Bob are providing provocative ideas for change in the language we use. They believe that many of the words we use don’t have the same meaning today that they did years ago.
Some of the language they feel we need to remove is training, customer, and business owner to name just a few. We’ve taken great notes for you so you can use as an agenda in your next team or networking meetings, Go to the show notes page at remarkableresults.biz/e571 . Also, find Chris and Bob’s bios and links to their previous episodes.Listen and view episode notes
Margaret Palango – 20 Questions in 30 Minutes [RR 570]
Margaret is the Executive Vice President at Autoshop Solutions in Raleigh-Durham, North Carolina Area. She shares some great and applicable advice on grit and positive thinking while emphasizing on the importance of building trust and building better teamwork.
Margaret Palango also talks about how she relies on her intuition whenever there is a difficult decision to make. She never regrets listening to her intuition. She made her intuition stronger in her professional life.
Find the key talking points, Margaret Palango’s bio and links to his previous episodes at remarkableresults.biz/e570Listen and view episode notes
Electrical Engineers Become Shop Owners Growing to Seven Stores – John and Karen Manelas [RR 569]
John and Karen Manelas attended the same school, took the same degree and became successful at their careers for 15 years as electrical engineers. They decided to take a huge life change and pay cut to start their own shop. They took on the challenge and the uncertainties. With low capital, they grew their shop from one in 2004 to an amazing 7 shops in 2019.
Growth is an amazing thing when you do it the right way. Prepare yourself mentally to put a lot of work into each location, hiring, training, and preparing the right staff.
Find the key talking points, John and Karen Manelas’ bio and links to their previous episodes at remarkableresults.biz/e569Listen and view episode notes
Leverage the Smart Phone to Maximize Technicians Learning Potential – RR 568
An important take on training with David Boyes and Pat Pate from todayclasstechnician.com
If you are interested in a system that is designed to teach with Adaptive Learning interactions with wrong answers greeted with why it was wrong and why the correct answer is correct, You may just have discovered a powerful new tool to keep your learning curve high.
You’ll find this a very interesting episode that you may just start your research on this method of training. Show notes and bios at remarkableresults.biz/e568/Listen and view episode notes
The Women Stereotype: Creates Friction, Insecurity, and Gender Issues [RR 567]
My guest today is Emily Chung. She owns and operates AutoNiche, a family-friendly auto repair shop in Markham, Ontario, Canada. She is a licensed Automotive Service Technician, and Automotive Writer for various publications. She also teaches in the Automotive Business School of Canada at Georgian College.
We are going to talk about gender stereotyping. I want you to listen to this episode in its entirety and let me know what you took away. I believe it will help you understand some of the reasons we do what we do as it relates to hiring and leading our team.
When it comes to gender biases, Emily makes very strong points. No doubt you can put yourself in many of the situations Emily speaks about. So we get this on the table here in episode 567 and I welcome Emily back to keep the dialogue going. Please recall another episode recently where we had a female shop owner, technician and service adviser discuss the Female Impact in the aftermarket. It is episode RR 549
Find the key talking points, Emily Chung’s bio and links to her previous episodes at remarkableresults.biz/e567Listen and view episode notes
Mike Tatich – 20 Questions in 30 Minutes [RR 566]
Listen to shop owner Mike Tatich from TMT Complete Auto Service Center answer 20 questions on life and business. He shares some great advice he got from family and friends. He talks about how important people are in business and how important your networks are in case all else fails.
Mike Tatich also talks about reading more and networking to other shop owners. Mike has become a John Maxwell Leadership Certified business coach. He has a story of letting go, a perfectionist control freak, a helicopter dad, and he needs to get busier doing other stuff.
Find the key talking points, Mike Tatich’s bio and links to his previous episodes at remarkableresults.biz/e566Listen and view episode notes
Giving Back: His Calling to Expose the Automotive to High School Students [RR 563]
My guest today demonstrates paying it forward. Luke Walker from Columbus, OH shares his 10-year success path from a one-bay shop into a 16 bay, $4M business.
He credits great people, coaching and a strong culture. A fascinating part of Luke’s story is his giving back to the community. As you listen, think about how you can help impress the automotive industry on the young people in your community. He is leading and supporting an after school program that unwraps automotive systems to students that may show technical/mechanical gifting and encourage them to our industry.
Talk to me at email@example.com Thanks!!!! for sharing your thoughts. Find the key talking points, Patrick’s bio and links to his previous episodes at remarkableresults.biz/e565Listen and view episode notes
RR 564: The Moment of Impact – Validate Your Leadership
I am with John Passante and Paul McCarthy as we discover ways to learn and understand the intricacies of leadership and being a shop owner. A big point John makes is validation and how it connects to leadership. We will learn the concept behind how to be understood properly when communicating with your employees and how to give the right prop ups to deserving employees!
Dr. John Passante is a legacy automotive aftermarket Human Resource professional and the President and CEO of The Organizational Development Group and Paul T. McCarthy is the President of Automotive Aftermarket Suppliers Association. AASA is the voice for the automotive aftermarket supplier industry.
Find the talking points, bios and key talking points of John Passante and Paul McCarthy at remakableresults.biz/e564Listen and view episode notes
Patrick McHugh – 20 Questions in 30 Minutes [RR 563]
Welcome to the second episode of the new format. You’ll hear from shop owner Patrick McHugh from Bimmer Rescue. He talks about the top three most important needs when opening a shop and his solution to time waste.
Patrick McHugh also shares his personal views on business and family. During the start of the interview, he talks about his Appreciation for Family because he was separated from them the moment COVID-19 hit.
Find the key talking points, Patrick McHugh’s bio and links to his previous episodes at remarkableresults.biz/e563Listen and view episode notes
RR 562: Rick White on Coaching
Rick White, President and Lead Coach for 180BIZ will help you understand and appreciate the shop owner and business coach dynamic. Coaching is about relationships and communication.
Rick and I talk about why a shop does not have a coach and how failure only happens when you refuse to learn from it. Find the talking points, Ricks bio and key talking points at remakableresults.biz/e162Listen and view episode notes
Ryan Clo – 20 Questions in 30 Minutes [RR 561]
Welcome to this inaugural new format you’ll hear from shop owner and coach Ryan Clo from Dubwerx and Avid Autowerx in Cincinnati. Ryan answers 20 questions within about 30 minutes. This is up close and personal and I believe brings value to you as you continue to navigate and grow your business to boundless success.
Ryan Clo shares one new skill he would like to have, new technology he recently added, his dream car, and one of his biggest mistakes and a whole lot more.
Find the key talking points, Ryan Clo’s bio and links to his previous episodes at remarkableresults.biz/e561Listen and view episode notes
Improve Your Leadership Influence: Join Toastmasters [RR 560]
Ever want to grow your self-confidence, your ability to speak to a small meeting or a larger group. Well, toastmasters is a forum to challenge yourself to not only be a better presenter but a better listener and even a stronger leader.
Two aftermarket pros who are in Toastmasters Chris Cloutier, co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Texg.me and Craig O’Neill an integrator and trainer at Autotex.me are my guests. Learn their tale on how Toastmasters has really helped them in their careers.
We live and die by communication. Three out of four people have a fear of speaking and if you know it or not you are always selling, which requires good communication skills. Craig’s challenge to the industry is to get our trainers to embrace toastmasters to help them in their engagement and delivery. He and Chris believe we can all become better presenters and leaders.
Find the key talking points and my guest’s bio’s at remarkableresults.biz/e560Listen and view episode notes
Make Customer Service your Single Biggest Competitive Advantage [RR 559]
If you are a customer service advocate, one who believes in the Customer Experience you’ve come to a well of information that will confirm your strategies and help to create a new and powerful commitment to your customer.
Author John DeJulius and business coach Alan Beech talk about John’s book ‘Customer Service Revolution’. This is a highly recommended read from me and you can find it on the books page on the website.
John DeJulius says you can’t out market or outspend your competition … You need to out love them with an exceptional customer experience. He also says that exceptional experiences is one of the only sustainable differentiators among competitors.
Learn about secret service systems and soft skills training. You have to know your customer even at the tiniest level like learning what their coffee preferences are. You can out-service the competition this way. Exceeding their expectations ensures having a repeat customer.
Find the key talking points and bios for John DiJulius III and Alan Beech’s at remarkableresults.biz/e559Listen and view episode notes
Unscripted – Mitch Schneider – The Broken Arm Episode [RR 558]
My fourth episode with industry icon Mitch Schneider. I’m calling it the “Broken Arm Episode.” Hear all about it in this episode. Mitch brought his unmistakable wit and charm to this interview as we turned on the recorder and just let it flow. No intended agenda so this is pure and raw podcasting at it’s best.
The video was also recorded. You can see it on my Youtube Channel or on the website on the show notes page at remarkableresults.biz/e558. You get a chance to see a behind the scenes of a podcast recording session.
Every time I can have a chat with Mitch Scheider I feel honored and as you’ll hear, like two old shoes, worn-in, comfortable, and coveted. You never want to get rid of ‘em.
If you’ve read Mitch for decades in our aftermarket press, In fact, he is still writing, this is like a live article on many topics, We talk about his book Misfire, wisdom on learning, the power of reading and his perspective on the tech shortage and much more.Listen and view episode notes
Six Shops in Eleven Years: The Story Behind This Explosive Growth [RR 557]
I’m with Matt Lachowitzer, a 6 location shop owner. Matt had aspirations to become a lawyer, but a fork in the road led him to be a technician and now shop owner; 6 shop locations in under 11 years. That is an amazing feat but it required a lot of work, a strong culture, pure process disciplines, and a total focus on the customer experience. Matt also has a body shop and an ADAS calibration center.
On his way to owning 6 locations, Matt Lachowitzer dropped out of school and started working In a local GM dealership. Matt shares how he grew and transformed his business with a top culture, an incredibly strong community presence, the Teddy Bear treasure, and the Girl Scout Cookie campaign that supports local food pantries and our veterans.
Learn all about these programs and more along with how he has integrated a lottery system in training and engaged his technicians to own and teach their in house training program.
Matt’s full bio and the key talking points can be found on the website at remarkableresults.biz/e557Listen and view episode notes
Africa’s First ASE and L1 Certified Tech With Huge Goals [RR 556]
Taurayi Raymond Sewera overcame an enormous amount of obstacles on his pathway to become an ASE world-class tech. Not even chronic pancreatitis or lack of funds stopped him from reaching his goals. He reminds us that nothing should stop you from achieving your goals. You are the only obstacle to your goals.
Taurayi talks about Vision 2020, his ASE goals, his illness, and about building an automotive school to his hometown in Zimbabwe, Africa. He is the only technician in Africa who is certified by the National Institute of Automotive Service Excellence (ASE) for light-duty diesel, medium and heavy-duty trucks, and advanced level specialist (L1). That in itself speaks volume of the man’s resilience.
Show notes at remarkableresults.biz/e556Listen and view episode notes
If How To’s Were Enough We’d All Be Rich and Skinny- Dave Schedin [RR 555]
The episode will teach you how to face your fears and understand the depth of your ego. Managing your ego and self-confidence in balance will get you the result you really need. Find out the truth behind the overconfidence and arrogance that we all try to avoid. We are all victims of whatever circumstance we chose to put ourselves into. The sooner we understand that the better off we are at handling difficult situations.
My guest is a coach and a former shop owner, Dave Schedin from Computrek Group a
Coaching and Training Company. Dave has 40+ years of experience in the automotive field.
David has a powerful message for you. We are talking about the fear-based scarcity mindset that can plague the best of us. If it remains unchecked it will derail most business owners by undervaluing themselves. The opposite of this has the same effect too. You can be too arrogant when you are overconfident. You have to balance things out. You’re gonna love this episode.Listen and view episode notes
Wife Raised the Kids and After 27 Years and Partnered With Husband to Open a Shop [RR 554]
In this episode, we will be visiting Russell and Connie Cook’s new world of shop ownership at Finish Line Automotive in Ocala, Florida.
They tell you how they got their money, what they put down, how they built working capital, what went wrong in the last 5 months, and how Connie had to work the shop with zero experience. Buying the shop was their decision after Connie spent 27 years raising the children. Gutsy and bold move. This is what this industry is made of.
An interesting story on how this mid-aged couple jumped into shop ownership with all four feet. They give us a nice and transparent look into how and why they did it while Russell was still turning wrenches at a dealership.
Find the show notes and key talking points at remarkableresults.biz/e554.Listen and view episode notes
Unscripted with Andy Bizub and Lucas Underwood [RR 553]
This episode speaks for itself. Raw and Unscripted. And intended to push a button or two maybe one of yours. It’s a collection of ideas and thoughts from my guest’s world which resulted in nothing more than some extraordinary talk.
My guests are shop owners, Andy Bizub and Lucas Underwood. They are veterans of the show and have multiple episodes between them. Andy Bizub owns Midwest Performance Cars in Chicago, two locations and Lucas Underwood from L & N Performance Auto Repair, Blowing Rock, NC
They share the challenges of attracting and retaining customers. Lucas had guidance from his coach that told him that some shop owners often fall in love with their problems and not the solutions. While Andy remains choosy in all of the customers that come through his shop. He programs his business to attract his right customers. This and much more.
Find the key talking points for this interview with Andy Bizub and Lucas Underwood at remarkableresults.biz/e553.
Aftermarket Pros Talk about Tesla [RR 552]
In this episode we are talking Tesla and this is a topic I’ve wanted to learn more about as the aftermarket should be a source for service and repairs for this brand. Seth Thorson is servicing them and we pulled a panel together to help you fill in the blanks on where the aftermarket stands as it comes to service and parts for the Tesla.
Find the show notes and key talking points at remarkableresults.biz/e552. Not only do Scott and Seth own Tesla’s, they are working on them, in a limited way, but nonetheless they are learning how to acquire parts, and understand what is going wrong with them. My panel feels that we will be able to play a role in the service of Tesla’s in the future.
The panel: Seth Thorson, Scott Brown, and Matt Fanslow. They are veterans in the industry working on Tesla Vehicles. They know the first-hand issues and workarounds. Learn how they generate energy, securing parts, service and distribution models.Listen and view episode notes
A Simple Letter of Intent Transformed an Employee Into the Shop Owner [RR 551]
Let’s welcome Terica Buckner. She worked for 21 years at Hawthorne Auto Clinic, Portland, OR. She was offered the chance to purchase the shop and took over ownership 2 years later in January 2020. A really good example of good succession planning. The previous owner wanted to retire and Terica wrote a letter of intent wanting to purchase the shop. She had the experience in many different roles in the business along with established relationships with the employees and customers.
Terica continues working with passion in the automotive industry and is excited to now be in the position to set new standards in an ever-changing field, especially with the current challenges COVID-19 presents.
Find the key talking points for this interview with Terica Buckner at remarkableresults.biz/e551.Listen and view episode notes