Town Hall Academy 1 Trans

Next Live Broadcast - Friday at 2 PM Eastern

Peer to Peer Education

Best Practices | Trends | Expertise | Insights

The Archives:

Seller Beware [THA 304]

Dec 1, 2022

Alignments! Rates, Numbers and ROI [THA 303]

Nov 24, 2022

We Are Paperless and Loving It! [THA 302]

Nov 17, 2022

Service Advisor Pay Plans [THA 301]

Nov 10, 2022

Dave Ramsey Financial Program [THA 300]

Nov 3, 2022

Differentiate with Video [THA 299]

Oct 27, 2022

Technician Tools and Jocko [THA 298]

Oct 20, 2022

Onboarding New Team Members [THA 297]

Oct 13, 2022

Climbing Out Of Despair [THA 296]

Oct 6, 2022

Preserving Your Reputation [THA 295]

Sep 29, 2022

Right to Repair Update and a Trip to Washington [THA 294]

Sep 22, 2022

What Should We Call DVI’s? [THA 293]

Sep 15, 2022

Why Speak to Fifth Graders? [THA 292]

Sep 8, 2022

Customer Amenities [THA 291]

Sep 1, 2022

Numbers Don’t Lie, They Also Don’t Tell the Truth [THA 290]

Aug 25, 2022

Flat Rate VS Salary Debate [THA 289]

Aug 18, 2022

Writing Ads That Attract Rock Stars [THA 288]

Aug 11, 2022

Maintenance Intervals: Industry Standards [THA 287]

Aug 3, 2022

Why Do a Repair Order Audit? [THA 286]

Jul 28, 2022

Identify Your Ideal Customer [THA 285]

Jul 21, 2022

Are You Selling Customer Experience or Price? [THA 284]

Jul 14, 2022

The Extreme Value of a ‘SWOT’ for your Business [THA 283]

Jul 7, 2022

Incentive Pay Ideas for Technicians [THA 282]

Jun 30, 2022

Is Your Bathroom Like the Ritz Carlton? [THA 281]

Jun 23, 2022

ABC Technician: What Does It Mean? [THA 280]

Jun 16, 2022

Technician Mentoring [THA 279]

Jun 9, 2022

Prepare for the Future [THA 277]

May 26, 2022

Build Your Labor Rate From The Ground Up [THA 276]

May 19, 2022

Plan For Slow Times [THA 275]

May 12, 2022

Details Matter [THA 274]

May 5, 2022

20 Group Peer Review [THA 273]

Apr 28, 2022

Ethics 101 [THA 272]

Apr 21, 2022

Do You Need an Estimator? [THA 271]

Apr 14, 2022

Are You Offering ‘Only’ Synthetic Oil Services? [THA 270]

Apr 7, 2022

Paying Attention to Inflation [THA 269]

Mar 31, 2022

Know Your Strengths [THA 268]

Mar 24, 2022

Important Employee Benefits [THA 267]

Mar 17, 2022

Next Best Improvement: Lean [THA 266]

Mar 10, 2022

Coaches Lab: Turn Around a Struggling Shop [THA 265]

Mar 3, 2022

It’s Time to Revamp Our Industry Training [THA 264]

Feb 24, 2022

The Leap From Employment to Ownership [THA 263]

Feb 17, 2022

Financial Help For Your Team [THA 262]

Feb 10, 2022

EV Charging Station: What You Need to Know [THA 261]

Feb 3, 2022

Workplace Motivation [THA 260]

Jan 27, 2022

Father Daughter Teams [THA 259]

Jan 20, 2022

Preventing Employee Apathy [THA 258]

Jan 13, 2022

Why We Are Better Than The Car Dealerships [THA 257]

Jan 6, 2022

Recovering From a Wrong Service Advisor Hire [THA 256]

Dec 30, 2021

Culture Makes Great Customers, Keeps Great People, and Attracts Superstars [THA 255]

Dec 23, 2021

Are You Getting Value From Your Training Dollars? [THA 254]

Dec 16, 2021

Under 30: Our Future is Bright [THA 253]

Dec 9, 2021

Maybe You Need a Boss [THA 252]

Dec 2, 2021

Growing Sales For A New Location [THA 251]

Nov 25, 2021

Do We Earn Enough Respect? Charlie Marcotte and Dustin Brown [THA 250]

Nov 18, 2021

Coaching CEO’s to Their Next Level [THA 249]

Nov 11, 2021

Scheduling Work Flow [THA 248]

Nov 4, 2021

Hiring Dealership Technicians [THA 247]

Oct 28, 2021

Anxiety Disorders at Work [THA 246]

Oct 21, 2021

Service Advisor Role Play #6 [THA 245]

Oct 14, 2021

Addition by Subtraction: Letting Someone Go [THA 244]

Oct 7, 2021

The Courage to Make Tough Decisions [THA 243]

Sep 30, 2021

The Power of Transformational Coaching [THA 242]

Sep 23, 2021

Q & A with Chris Chesney [THA 241]

Sep 16, 2021

I Want $1 Million For My Business [THA 240]

Sep 9, 2021

Trends – Aftermarket Round Table [THA 239]

Sep 2, 2021

Addiction: How Can We Help? What Can We Do? [THA 238]

Aug 26, 2021

Supply Chain: Getting Parts to Market Post Pandemic [THA 237]

Aug 19, 2021

Second in Command – A COO/GM Perspective [THA 236]

Aug 12, 2021

Creating a Training Culture [THA 235]

Aug 5, 2021

Service Advisor Must-Have Qualities [THA 234]

Jul 29, 2021

Series Search