Peer to Peer Education Best Practices | Trends | Expertise | Insights The Archives: Onboarding New Team Members [THA 297] Oct 13, 2022 Climbing Out Of Despair [THA 296] Oct 6, 2022 Preserving Your Reputation [THA 295] Sep 29, 2022 Right to Repair Update and a Trip to Washington [THA 294] Sep 22, 2022 What Should We Call DVI’s? [THA 293] Sep 15, 2022 Why Speak to Fifth Graders? [THA 292] Sep 8, 2022 Customer Amenities [THA 291] Sep 1, 2022 Numbers Don’t Lie, They Also Don’t Tell the Truth [THA 290] Aug 25, 2022 Flat Rate VS Salary Debate [THA 289] Aug 18, 2022 Writing Ads That Attract Rock Stars [THA 288] Aug 11, 2022 Maintenance Intervals: Industry Standards [THA 287] Aug 3, 2022 Why Do a Repair Order Audit? [THA 286] Jul 28, 2022 Identify Your Ideal Customer [THA 285] Jul 21, 2022 Are You Selling Customer Experience or Price? [THA 284] Jul 14, 2022 The Extreme Value of a ‘SWOT’ for your Business [THA 283] Jul 7, 2022 Incentive Pay Ideas for Technicians [THA 282] Jun 30, 2022 Is Your Bathroom Like the Ritz Carlton? [THA 281] Jun 23, 2022 ABC Technician: What Does It Mean? [THA 280] Jun 16, 2022 Technician Mentoring [THA 279] Jun 9, 2022 Prepare for the Future [THA 277] May 26, 2022 Build Your Labor Rate From The Ground Up [THA 276] May 19, 2022 Plan For Slow Times [THA 275] May 12, 2022 Details Matter [THA 274] May 5, 2022 20 Group Peer Review [THA 273] Apr 28, 2022 Ethics 101 [THA 272] Apr 21, 2022 Do You Need an Estimator? [THA 271] Apr 14, 2022 Are You Offering ‘Only’ Synthetic Oil Services? [THA 270] Apr 7, 2022 Paying Attention to Inflation [THA 269] Mar 31, 2022 Know Your Strengths [THA 268] Mar 24, 2022 Important Employee Benefits [THA 267] Mar 17, 2022 Next Best Improvement: Lean [THA 266] Mar 10, 2022 Coaches Lab: Turn Around a Struggling Shop [THA 265] Mar 3, 2022 It’s Time to Revamp Our Industry Training [THA 264] Feb 24, 2022 The Leap From Employment to Ownership [THA 263] Feb 17, 2022 Financial Help For Your Team [THA 262] Feb 10, 2022 EV Charging Station: What You Need to Know [THA 261] Feb 3, 2022 Workplace Motivation [THA 260] Jan 27, 2022 Father Daughter Teams [THA 259] Jan 20, 2022 Preventing Employee Apathy [THA 258] Jan 13, 2022 Why We Are Better Than The Car Dealerships [THA 257] Jan 6, 2022 Recovering From a Wrong Service Advisor Hire [THA 256] Dec 30, 2021 Culture Makes Great Customers, Keeps Great People, and Attracts Superstars [THA 255] Dec 23, 2021 Are You Getting Value From Your Training Dollars? [THA 254] Dec 16, 2021 Under 30: Our Future is Bright [THA 253] Dec 9, 2021 Maybe You Need a Boss [THA 252] Dec 2, 2021 Growing Sales For A New Location [THA 251] Nov 25, 2021 Do We Earn Enough Respect? Charlie Marcotte and Dustin Brown [THA 250] Nov 18, 2021 Coaching CEO’s to Their Next Level [THA 249] Nov 11, 2021 Scheduling Work Flow [THA 248] Nov 4, 2021 Hiring Dealership Technicians [THA 247] Oct 28, 2021 Anxiety Disorders at Work [THA 246] Oct 21, 2021 Service Advisor Role Play #6 [THA 245] Oct 14, 2021 Addition by Subtraction: Letting Someone Go [THA 244] Oct 7, 2021 The Courage to Make Tough Decisions [THA 243] Sep 30, 2021 The Power of Transformational Coaching [THA 242] Sep 23, 2021 Q & A with Chris Chesney [THA 241] Sep 16, 2021 I Want $1 Million For My Business [THA 240] Sep 9, 2021 Trends – Aftermarket Round Table [THA 239] Sep 2, 2021 Addiction: How Can We Help? What Can We Do? [THA 238] Aug 26, 2021 Supply Chain: Getting Parts to Market Post Pandemic [THA 237] Aug 19, 2021 Second in Command – A COO/GM Perspective [THA 236] Aug 12, 2021 Creating a Training Culture [THA 235] Aug 5, 2021 Service Advisor Must-Have Qualities [THA 234] Jul 29, 2021 Succession Strategies – A Real World Example [THA 233] Jul 22, 2021 Electrificaton of our Industry – Service Impact and Trends [THA 232] Jul 15, 2021 Playing the Long Game [THA 231] Jul 8, 2021 Second in Command: A CEO Perspective [THA 230] Jul 1, 2021 Career Paths – Technician to Manager [THA 229] Jun 24, 2021 Make Price Irrelevant [THA 228] Jun 17, 2021 Shop New Build with Seth Thorson and Troy Vaninetti [THA 227] Jun 10, 2021 « Previous 1 2 3 4 5 … 7 Next » Explore Site Series SearchSeries Search Select Category Customer Leadership Marketing Sales Latest Podcast Episodes Listen to "Remarkable Results" on Spreaker.
