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Best Practices | Trends | Expertise | Insights

The Archives:

THA 141: Selling Your Business – Valuation Strategies

Oct 17, 2019

THA 140: Interview Tactics for a Cultural Fit

Oct 10, 2019

THA 139: Trending – Close the Shop and Take My Entire Team to Training

Oct 3, 2019

THA 138: The Business Side of ADAS – Advanced Driver Assistance Systems

Sep 26, 2019

THA 137: The Language of Welcome

Sep 19, 2019

THA 136: Branch Growth Strategy

Sep 12, 2019

THA 135: Implementing Profit First – Shop Owners Thrilled With Results

Sep 5, 2019

THA 134: Market Changes and What I’m Doing About Them

Aug 29, 2019

THA 133: Why Soft or Life Skills Training Matters for Business Success

Aug 22, 2019

THA 132: Business Coaches Lab: Building an Enduring Business Culture

Aug 14, 2019

THA 131: Preparing Your Shop For the Next Five and Ten Years

Aug 8, 2019

THA 130: Service Advisor Role Play #3

Aug 1, 2019

THA 129: Customer Financing Options

Jul 25, 2019

THA 128: Valuing and Positioning Your Business For Sale

Jul 18, 2019

THA 127: Overcoming Owner Burnout

Jul 11, 2019

THA 126: Firing Customers – When is it Right or Wrong?

Jul 4, 2019

THA 125: Client Loyalty Programs – Do They Work?

Jun 27, 2019

THA 124: So You Need an Accountability Coach?

Jun 20, 2019

THA 123: The Power of the Supplier and Service Professional Relationship.

Jun 13, 2019

THA 122: Talent Management – Developing Your Leadership Team

Jun 6, 2019

THA 121: APPS That Improve Productivity and Make for a More Efficient You

May 30, 2019

THA 120: How Can We Provide Our Technicians a $100K Yearly Pay Package?

May 23, 2019

THA 119: Improving Employee Loyalty

May 16, 2019

THA 118 Recruiting Students to Discover a Career in Automotive

May 9, 2019

THA 117: Creative Brainstorming: How To Build an Idea Factory

May 2, 2019

THA 116: Business Coaches Lab – Improving Shop Efficiency

Apr 25, 2019

THA 115: Who Says You Need an Automotive Background to Run a Successful Shop

Apr 18, 2019

THA 114: Taking Community Involvement to the Next Level – CarFest – Philanthropy on Steroids

Apr 11, 2019

THA 113: Taking Care of Your Most Valuable Asset – YOU!

Apr 4, 2019

THA 112: Aftermarket Training in the Age of Rapid Tech Changes. How To Navigate Your Training Needs.

Mar 27, 2019

THA 111: Building New Customers

Mar 20, 2019

THA 110: Charging What We Are Worth

Mar 13, 2019

THA 109: How to Handle the Overload of Information, Workload and All That You Have to Learn.

Mar 6, 2019

THA 108: The Value of a Professional HR Support Company

Feb 27, 2019

THA 107: Discover How To Keep Your Women Customers For Life

Feb 20, 2019

THA 106: Managing a Negative Online Review

Feb 13, 2019

THA 105: Catering to the Millennial Customer

Feb 6, 2019

THA 104: Business Coaches Lab: The Art of Implementation – How to Get Things Done

Jan 30, 2019

THA 103: Turn Price Shopping Callers Into Customers.

Jan 23, 2019

THA 102: Second Chance – Working with and Supporting Addiction

Jan 16, 2019

THA 101: Ghosting – Minimizing New Hire No Shows

Jan 9, 2019

THA 100: Up Your Game: Become a Level Five Leader and Improve, You, Your Business and the Aftermarket

Jan 2, 2019

THA 099: The New Tax Law Impact on the Service Professional

Dec 26, 2018

THA 098: Daytime Training vs Night Time Training – A Discussion of Ideas

Dec 19, 2018

THA 097: Service Professional Loyalty: A Supplier Perspective

Dec 12, 2018

THA 096: Engaging Kids in the Automotive

Dec 5, 2018

THA 095: Taking Good DVI Pictures

Nov 28, 2018

THA 094: ASE – The Industry Credential and YOU!

Nov 21, 2018

THA 093: How Not To Be a Micro Manager

Nov 14, 2018

THA 092: The Extreme Value of Shop Tours

Nov 7, 2018

THA 091: Workshop – Service Adviser Roleplay – Part 2

Oct 31, 2018

THA 090: Business Coaches Lab: Five Dysfunctions of a CEO

Oct 24, 2018

THA 089: Open Four, Five or Six Days a Week. You Decide.

Oct 17, 2018

THA 088: Everything I Did Wrong and What I Learned

Oct 10, 2018

THA 087: Automotive Career’s Starts in High School and in the Home!

Oct 3, 2018

THA 086: Stop Being Busy and Improve Your Productivity!

Sep 26, 2018

THA 085: 21 Tips to Gain an Edge over the Competition – Part 3!

Sep 19, 2018

THA 084: Buying Technician Tools: Create Your Program!

Sep 12, 2018

THA 083: What Separates the Outstanding Technicians

Sep 5, 2018

THA 082: Acquisition Strategies

Aug 29, 2018

THA 081: Niche. Should We Find Specialties and Create a New Business Model or Services?

Aug 22, 2018

THA 080: Bring Them Back: How To Revitalize a Lost Customer

Aug 15, 2018

THA 079: What Drives Your Parts Buying Decisions?

Aug 8, 2018

THA 078: Low Hanging Financial Fruit That Will Increase Your Profits

Aug 1, 2018

THA 077: Business Coaches LAB – Standards

Jul 25, 2018

THA 076: Improving Your Soft Skills. How To Lead and Spread a Positive Vibe.

Jul 18, 2018

THA 075: Am I ready For My Second Branch?

Jul 11, 2018

THA 074: Can David Beat Goliath?

Jul 4, 2018

THA 073: Your Turning Point: The PIVOT(s) That Improved Your Business

Jun 27, 2018

THA 072: Technician Training Strategies & Rewards

Jun 20, 2018

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