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Best Practices | Trends | Expertise | Insights

The Archives:

Make your Competitor Your Friend [THA 163]

Mar 19, 2020

Are You Paying for Training? The Right Thing To Do [THA 162]

Mar 12, 2020

Insurance Coverage Review – Part 1 [THA 161]

Mar 5, 2020

Open Forum: Ask the Shop Owner – Part 2 [THA 160]

Feb 27, 2020

Service Advisor Role Play #4 [THA 159]

Feb 20, 2020

Shop Owner Open Forum [THA 158]

Feb 13, 2020

Flat Rate vs Hourly-Bonus Hybrid Pay Plans [THA 157]

Feb 6, 2020

Localizing National Training [THA 156]

Jan 30, 2020

Are You Selling Tires? [THA 155]

Jan 23, 2020

Cash is King and Important to Your Business [THA 154]

Jan 16, 2020

Pricing Parts Purchased from Dealers [THA 153]

Jan 9, 2020

How To Increase Your Labor Rate Without Losing Car Count [THA 152]

Jan 2, 2020

Dominate Your Market – Own the Two Mile Zone [THA 151]

Dec 25, 2019

THA 150: Three Financial Challenges – Coaches Perspective

Dec 19, 2019

THA 149: Top Financial Challenges to Overcome – Shop Owner Perspective

Dec 12, 2019

THA 148: Generating Repeat Business

Dec 4, 2019

THA 147: Overcoming Debt

Nov 28, 2019

THA 146: The Value of Twenty Groups

Nov 21, 2019

THA 145: The Extreme Value of Shop Tours Part 2

Nov 14, 2019

THA 144: Drug Testing in the New Age of Legalized Cannabis

Nov 7, 2019

THA 143: myASE Renewal APP – There’s an APP for That!

Oct 31, 2019

THA 142: Business Coaches Lab – Building an Enduring Business Culture – Part 2

Oct 24, 2019

THA 141: Selling Your Business – Valuation Strategies

Oct 17, 2019

THA 140: Interview Tactics for a Cultural Fit

Oct 10, 2019

THA 139: Trending – Close the Shop and Take My Entire Team to Training

Oct 3, 2019

THA 138: The Business Side of ADAS – Advanced Driver Assistance Systems

Sep 26, 2019

THA 137: The Language of Welcome

Sep 19, 2019

THA 136: Branch Growth Strategy

Sep 12, 2019

THA 135: Implementing Profit First – Shop Owners Thrilled With Results

Sep 5, 2019

THA 134: Market Changes and What I’m Doing About Them

Aug 29, 2019

THA 133: Why Soft or Life Skills Training Matters for Business Success

Aug 22, 2019

THA 132: Business Coaches Lab: Building an Enduring Business Culture

Aug 14, 2019

THA 131: Preparing Your Shop For the Next Five and Ten Years

Aug 8, 2019

THA 130: Service Advisor Role Play #3

Aug 1, 2019

THA 129: Customer Financing Options

Jul 25, 2019

THA 128: Valuing and Positioning Your Business For Sale

Jul 18, 2019

THA 127: Overcoming Owner Burnout

Jul 11, 2019

THA 126: Firing Customers – When is it Right or Wrong?

Jul 4, 2019

THA 125: Client Loyalty Programs – Do They Work?

Jun 27, 2019

THA 124: So You Need an Accountability Coach?

Jun 20, 2019

THA 123: The Power of the Supplier and Service Professional Relationship.

Jun 13, 2019

THA 122: Talent Management – Developing Your Leadership Team

Jun 6, 2019

THA 121: APPS That Improve Productivity and Make for a More Efficient You

May 30, 2019

THA 120: How Can We Provide Our Technicians a $100K Yearly Pay Package?

May 23, 2019

THA 119: Improving Employee Loyalty

May 16, 2019

THA 118 Recruiting Students to Discover a Career in Automotive

May 9, 2019

THA 117: Creative Brainstorming: How To Build an Idea Factory

May 2, 2019

THA 116: Business Coaches Lab – Improving Shop Efficiency

Apr 25, 2019

THA 115: Who Says You Need an Automotive Background to Run a Successful Shop

Apr 18, 2019

THA 114: Taking Community Involvement to the Next Level – CarFest – Philanthropy on Steroids

Apr 11, 2019

THA 113: Taking Care of Your Most Valuable Asset – YOU!

Apr 4, 2019

THA 112: Aftermarket Training in the Age of Rapid Tech Changes. How To Navigate Your Training Needs.

Mar 27, 2019

THA 111: Building New Customers

Mar 20, 2019

THA 110: Charging What We Are Worth

Mar 13, 2019

THA 109: How to Handle the Overload of Information, Workload and All That You Have to Learn.

Mar 6, 2019

THA 108: The Value of a Professional HR Support Company

Feb 27, 2019

THA 107: Discover How To Keep Your Women Customers For Life

Feb 20, 2019

THA 106: Managing a Negative Online Review

Feb 13, 2019

THA 105: Catering to the Millennial Customer

Feb 6, 2019

THA 104: Business Coaches Lab: The Art of Implementation – How to Get Things Done

Jan 30, 2019

THA 103: Turn Price Shopping Callers Into Customers.

Jan 23, 2019

THA 102: Second Chance – Working with and Supporting Addiction

Jan 16, 2019

THA 101: Ghosting – Minimizing New Hire No Shows

Jan 9, 2019

THA 100: Up Your Game: Become a Level Five Leader and Improve, You, Your Business and the Aftermarket

Jan 2, 2019

THA 099: The New Tax Law Impact on the Service Professional

Dec 26, 2018

THA 098: Daytime Training vs Night Time Training – A Discussion of Ideas

Dec 19, 2018

THA 097: Service Professional Loyalty: A Supplier Perspective

Dec 12, 2018

THA 096: Engaging Kids in the Automotive

Dec 5, 2018

THA 095: Taking Good DVI Pictures

Nov 28, 2018

THA 094: ASE – The Industry Credential and YOU!

Nov 21, 2018

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