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THA 192 Improving Work Flow
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Helping automotive aftermarket professionals improve their business; one lesson at a time.

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The Archives:

A Summit for the Forever Aftermarket Student

THA 121: APPS That Improve Productivity and Make for a More Efficient You

May 30, 2019

THA 120: How Can We Provide Our Technicians a $100K Yearly Pay Package?

May 23, 2019

THA 119: Improving Employee Loyalty

May 16, 2019

THA 118 Recruiting Students to Discover a Career in Automotive

May 9, 2019

THA 117: Creative Brainstorming: How To Build an Idea Factory

May 2, 2019

THA 116: Business Coaches Lab – Improving Shop Efficiency

Apr 25, 2019

THA 115: Who Says You Need an Automotive Background to Run a Successful Shop

Apr 18, 2019

THA 114: Taking Community Involvement to the Next Level – CarFest – Philanthropy on Steroids

Apr 11, 2019

THA 113: Taking Care of Your Most Valuable Asset – YOU!

Apr 4, 2019

THA 112: Aftermarket Training in the Age of Rapid Tech Changes. How To Navigate Your Training Needs.

Mar 27, 2019

THA 111: Building New Customers

Mar 20, 2019

THA 110: Charging What We Are Worth

Mar 13, 2019

THA 109: How to Handle the Overload of Information, Workload and All That You Have to Learn.

Mar 6, 2019

THA 108: The Value of a Professional HR Support Company

Feb 27, 2019

THA 107: Discover How To Keep Your Women Customers For Life

Feb 20, 2019

THA 106: Managing a Negative Online Review

Feb 13, 2019

THA 105: Catering to the Millennial Customer

Feb 6, 2019

THA 104: Business Coaches Lab: The Art of Implementation – How to Get Things Done

Jan 30, 2019

THA 103: Turn Price Shopping Callers Into Customers.

Jan 23, 2019

THA 102: Second Chance – Working with and Supporting Addiction

Jan 16, 2019

THA 101: Ghosting – Minimizing New Hire No Shows

Jan 9, 2019

THA 100: Up Your Game: Become a Level Five Leader and Improve, You, Your Business and the Aftermarket

Jan 2, 2019

THA 099: The New Tax Law Impact on the Service Professional

Dec 26, 2018

THA 098: Daytime Training vs Night Time Training – A Discussion of Ideas

Dec 19, 2018

THA 097: Service Professional Loyalty: A Supplier Perspective

Dec 12, 2018

THA 096: Engaging Kids in the Automotive

Dec 5, 2018

THA 095: Taking Good DVI Pictures

Nov 28, 2018

THA 094: ASE – The Industry Credential and YOU!

Nov 21, 2018

THA 093: How Not To Be a Micro Manager

Nov 14, 2018

THA 092: The Extreme Value of Shop Tours

Nov 7, 2018

THA 091: Workshop – Service Adviser Roleplay – Part 2

Oct 31, 2018

THA 090: Business Coaches Lab: Five Dysfunctions of a CEO

Oct 24, 2018

THA 089: Open Four, Five or Six Days a Week. You Decide.

Oct 17, 2018

THA 088: Everything I Did Wrong and What I Learned

Oct 10, 2018

THA 087: Automotive Career’s Starts in High School and in the Home!

Oct 3, 2018

THA 086: Stop Being Busy and Improve Your Productivity!

Sep 26, 2018

THA 085: 21 Tips to Gain an Edge over the Competition – Part 3!

Sep 19, 2018

THA 084: Buying Technician Tools: Create Your Program!

Sep 12, 2018

THA 083: What Separates the Outstanding Technicians

Sep 5, 2018

THA 082: Acquisition Strategies

Aug 29, 2018

THA 081: Niche. Should We Find Specialties and Create a New Business Model or Services?

Aug 22, 2018

THA 080: Bring Them Back: How To Revitalize a Lost Customer

Aug 15, 2018

THA 079: What Drives Your Parts Buying Decisions?

Aug 8, 2018

THA 078: Low Hanging Financial Fruit That Will Increase Your Profits

Aug 1, 2018

THA 077: Business Coaches LAB – Standards

Jul 25, 2018

THA 076: Improving Your Soft Skills. How To Lead and Spread a Positive Vibe.

Jul 18, 2018

THA 075: Am I ready For My Second Branch?

Jul 11, 2018

THA 074: Can David Beat Goliath?

Jul 4, 2018

THA 073: Your Turning Point: The PIVOT(s) That Improved Your Business

Jun 27, 2018

THA 072: Technician Training Strategies & Rewards

Jun 20, 2018

THA 071: Underutilized Shop Management Systems (SMS)

Jun 13, 2018

THA 070: Business Coaches LAB – Leadership

Jun 6, 2018

THA 069: Workshop – Service Advisor Roleplay – Part 1

May 30, 2018

THA 068: Why Just In Time Learning is Bad For Your Business

May 23, 2018

THA 067: Your Ideal Customer Part 2 – Training Your Team To Embrace Your Avatar

May 16, 2018

THA 066: Periodic Motor Vehicle Inspections

May 9, 2018

THA 065: Your SMS Data – Who Controls It?

May 2, 2018

THA 064: Workplace Organization the 5S Method

Apr 25, 2018

THA 063: Making Business Partnerships Work

Apr 18, 2018

THA 062: Come Backs – Prevention, Reputation and the Cost

Apr 11, 2018

THA 061: Know Your Daily Sales Break Even Number

Apr 4, 2018

THA 060: How To Get Value From Recorded Service Calls

Mar 28, 2018

THA 059: Critical Daily Actions That Matter

Mar 21, 2018

THA 058: How to Become the Employer of Choice

Mar 14, 2018

THA 057: Your Profit & Loss Statement. Learn it. Love it.

Mar 7, 2018

THA 056: Your Ideal Customer – Defining Your Avatar

Feb 28, 2018

THA 055: The Importance of Back Office Operations – Part 2

Feb 21, 2018

THA 054: Stay Up on Social Media – Facebook Changes and your Marketing Efforts 2018

Feb 14, 2018

THA 053: Improve Communication Between the Service Advisor & Technician

Feb 7, 2018

THA 052: Lessons I Learned When I Sold My Shop

Jan 31, 2018

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