How to Huddle [THA 374]

Thanks to our Partner, NAPA TRACS

Bill Hill, Jamie Carlson, and Doug Callahan discuss the significance of company meetings and the benefits of daily huddles for setting the day’s agenda, fostering team communication, and enhancing company culture. They highlight the importance of clear goals, active listening, and fun elements to keep staff engaged. The episode underscores the positive effects of meetings on team dynamics, customer satisfaction, and overall business success.

Bill Hill, Mighty Auto Pro, Medina OH. Bill’s previous episodes HERE

Jamie Carlson, Ervine’s Auto Repair and Grand Rapids Hybrid and EV, Grand Rapids, MI. Jamie’s previous episodes HERE

Doug Callaghan, Vic’s Service Centre in Wainright, Alberta, Canada. Doug’s previous episodes HERE

Show Notes

  • Watch Full Video Episode
  • Morning Huddles (00:03:02) The purpose and structure of the morning huddle, emphasizing communication and expectations.
  • Overcoming Resistance to Meetings (00:05:43) Jamie and Bill discuss their initial resistance to holding meetings and the benefits they have experienced.
  • Effective Two-Way Communication (00:06:59) Doug emphasizes the importance of listening and feedback in meetings, highlighting the need for follow-up and action.
  • Encouraging Engagement (00:11:48) Jamie shares her creative approach to engaging employees in meetings through activities and sharing personal reflections.
  • Active Listening (00:13:25) Doug and Jamie discuss the challenges of active listening and the importance of taking notes and following up on employee input.
  • Breakfast and Lunch Meetings (00:15:22) Discussion about providing breakfast and lunch for staff, frequency, and purpose of meetings.
  • Implementing Meetings (00:17:11) Benefits of meetings for team building, communication, and staff morale.
  • Scheduling and Starting Meetings (00:19:10) Setting up regular staff meetings, starting on time, and peer pressure to be punctual.
  • Office and Staff Meetings (00:19:56) Office staff meetings, training, and business management meetings.
  • Daily Meetings and Communication (00:21:11) Daily huddles for planning, communication, and updates on work progress.
  • KPIs and Financial Discussions (00:24:28) Discussion on Key Performance Indicators (KPIs), financial goals, and staff bonuses.
  • Appreciation and Celebrations (00:27:39) Gratitude, celebrating staff achievements, and supporting personal goals.
  • Improving Meetings (00:29:15) Suggestions for making meetings fun, changing meeting formats, and incorporating training and external speakers.
  • Friday Gatherings and Two-Beer Fridays (00:30:49) The panel shares their experiences with casual gatherings, including “Two-Beer Fridays,” to create a relaxed and bonding atmosphere.
  • Building Trust and Employee Initiatives (00:31:37) The panel discusses how employees taking the initiative to organize gatherings fosters trust and camaraderie within the team.
  • The Importance of Company Culture (00:35:41) The significance of huddles in understanding and shaping the company culture, and the CEO’s role in leveraging it for the benefit of all.
  • Benefits of Company Meetings and Huddles (00:33:47) The value of company meetings and huddles, including initial skepticism, the benefits of documentation, and the evolution of staff appreciation.
  • Leading and Participating in Huddles (00:34:18) The format of huddles, the role of the service advisor, and the continuity of huddles in the absence of the CEO.

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at

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About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!