Shop Owner Reacts to His 360 Review From His Team [THA 380]
Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today’s Class
In this groundbreaking episode, shop owner Brin Kline undergoes a first-of-its-kind 360-degree review by his team. The session unveils insights into leadership, stress management, communication, team dynamics, and the importance of training. Through candid discussions, Brin and his team explore opportunities for growth and improvement, highlighting the value of feedback in enhancing leadership skills and business operations.
Brin Kline, Shop Owner, Assured Auto Works, Melbourne, FL
Carlos Mercado, Lead Technician
Matt Cusick, Technician
JD Winkler, Service Advisor
Jeremy Good, CSR
- Watch Full Video Episode
- Brin’s Review Plan (00:02:12) Brin discusses his long-standing plan for a 360-degree review, expressing excitement and nervousness about the process.
- Initial Employee Feedback (00:05:17) Employees introduce themselves, discuss their roles, and provide initial feedback on Bryn’s leadership and communication style.
- Brin’s Leadership and Recognition (00:06:42) Employees share their experiences with Brin’s recognition and feedback style, highlighting his quiet but supportive approach.
- Brin’s Problem-Solving and Approachability (00:08:53) Employees discuss Brin’s willingness to solve problems and his approachability in addressing their needs.
- Innovation and Motivation (00:11:01) Employees acknowledge Brin’s encouragement of innovation and positive influence on their professional growth and motivation.
- Direction and Advice (00:12:27) Employees affirm Brin’s clear communication about the company’s direction and his availability for advice and guidance.
- Conflict Management (00:14:50) Employees discuss Brin’s role in managing conflicts and providing support for resolving issues within the team.
- Celebration of Wins (00:17:16) Employees share their experiences of celebrating wins as a team, highlighting Bryn’s support for acknowledging successes.
- The small wins (00:18:04) Brin and the team discuss the importance of celebrating small victories in the shop and recognizing the challenges in the automotive industry.
- Celebrating achievements (00:21:20) The team emphasizes the significance of acknowledging and celebrating achievements, even small ones, in the shop to boost morale.
- Trust and company culture (00:22:06) The discussion revolves around the high degree of trust within the company and the value of the company’s culture.
- Access to training (00:23:58) Brin’s commitment to providing access to training for the team, including support for attending conferences and joining training programs like Toastmasters.
- Stress management (00:28:26) The team discusses how Brin proactively manages stress within the company and encourages employees to take time for themselves.
- Opportunities for collaboration (00:34:25) The team shares experiences of collaborating with Bryn to improve customer experience, policies, and procedures, highlighting Brin’s encouragement for collaboration in problem-solving and diagnostics.
- Brin’s Reflection on Feedback (00:36:20) Brin reflects on feedback and the importance of long-term thinking and motivation for his team.
- Brin’s Training Approach (00:37:17) Brin discusses his approach to training and empowering his team to make decisions, emphasizing the importance of open communication.
- Brin’s Leadership Improvement (00:38:17) Employees provide feedback on areas where Bryn can improve as a leader, including stress management, setting deadlines, and communication.
- Brin’s Reflection on Employee Feedback (00:44:55) Brin reflects on the feedback received from employees, acknowledging the areas for improvement and expressing gratitude for their input.
- Brin’s Acknowledgment and Praise for Employees (00:49:12) Brin acknowledges and praises his employees for their work, expressing gratitude and trust in their abilities.
Thanks to our Partner, NAPA TRACS
NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
Thanks to our Partner, Auto-Fix Auto Shop Coaching
Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/
Thanks to our Partner, Today’s Class
Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/
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About the author, Carm Capriotto, AAP
Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.
Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.
As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.
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