Daily Dose of Top Tier Training: Today’s Class [THA 371]

Research has shown that people will generally forget 90% of what they “learn” within 30 days unless it is reinforced.

Recorded Live at Vision 2024, David Boyes, President of Today’s Class, outlines the mobile app’s features, including gamification and personalized training paths. AJ Nealey and Patrick Roberts share how they’ve implemented the platform in their businesses, highlighting its impact on engagement, adaptability to individual needs and its role in fostering a culture of continuous learning and growth.

“It’s microdosing of training. It’s a set of daily questions on a daily basis. And what I love about it, it’s the question after the question. “How confident are you in your answer?” It’s low, medium, or high. You’re understanding their confidence level.” AJ Nealey

David Boyes, President of ‘Today’s Class”  An online learning organization that has been supporting the automotive industry for more than 20 years.

AJ Nealey, Nealey Auto Service, 5 locations, Edgewater, MD. AJ’s previous episodes HERE

Patrick Roberts, Christian Brothers, IN

Show Notes:

  • Watch Full Video Episode
  •  https://www.todaysclass.com/
  • Today’s Class and its features (00:00:53) David Boyes explains the features and benefits of Today’s Class, a training and competency platform.
  • Gamification and personalized training paths (00:01:44) The gamification aspect and personalized training paths in Today’s Class.
  • Customized data delivery (00:04:09) The various data delivery options and customization for shop owners.
  • Competitive usage of Today’s Class (00:05:27) Patrick Roberts shares how the competitive usage of Today’s Class benefits their team at Christian Brothers.
  • Purposeful training paths and question priorities (00:07:35) RJ Neely and David Boies discuss purposeful training paths and question priorities in Today’s Class.
  • Influence of confidence levels on learning (00:11:27) David Boies explains the influence of confidence levels on learning and retention in Today’s Class.
  • Gamification (00:14:42) Engagement and retention strategies, rewards points, competitions, and customized training paths.
  • Quarterly Bonus and Reporting Customization (00:15:44) Incentives for completing training, automatic points reset, and customized reporting for tracking progress.
  • Color Game and Training Integration (00:16:24) Description and explanation of a gamified training activity, its purpose, and integration with daily training sessions.
  • Content Development (00:19:26) In-house content creation, collaboration with subject matter experts, and the process of delivering accessible and measurable training.
  • Personalized Training Paths and Community Engagement (00:20:44) Individualized training trajectories, community creation, and sharing of reference materials and information.
  • Challenges of Implementing and Commitment to Training (00:22:18) Challenges in adopting the platform, the commitment required for successful implementation, and the platform’s role in the culture of continuous learning.
  • Onboarding Process and Long-Term Commitment (00:25:08) Onboarding process, 90-day launch cycle, and the importance of long-term commitment for successful utilization.
  • Employee Engagement and Training Management (00:26:33) The role of employees as champions and ambassadors, open conversations, and employee feedback on training management.
  • Implementing training expectations (00:27:29) The importance of setting clear training expectations and having open conversations with employees about obstacles.
  • Gamification and participation rate (00:28:54) Gamifying training and the increase in participation rate.
  • Employee engagement and personal growth (00:30:33) Patrick Roberts emphasizes the importance of addressing personal issues and attitude before training, focusing on personal growth.
  • Custom features and individual shop needs (00:32:16) David Boyes explains the customization and individual shop needs in Today’s Class.
  • Enhancing connectivity and service advisor training (00:35:21) David Boies discusses plans to enhance connectivity and the introduction of service advisor training.
  • Perpetual training and gratitude (00:37:10) The episode concludes with a discussion on perpetual training and gratitude for the guests.

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

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About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!