Creating a Training Culture [THA 235]

Key Talking Points
- Training is the #1 customer benefit and profitability in a business. Has to be relevant to the employee and applied. Culture needs to be receiving of something new. Let training experience be positive. One person in training has short ‘shelf life.’ Ask employees where they want to improve- employee reviews. There are a lot of ways for people to learn besides sitting in a classroom setting.
- Training incentive- remember, it’s a journey, not overnight perfection. Have set hours of training per year. Bonus based on certificates. Consistency bonus- training all year not all at end of the year. Time off for training. Recognition and celebrating achievements come in all different forms.
- Hiring people that want to grow- in community, in business, as individuals. Ask potential hirees if training is important to them. What’s the last book they read? When is the last time you invested in yourself?
- Pushback for training- they won’t be fully committed to all aspects of the job
- Retirement mode for older technicians- they must keep up with technology
- Leading by commitment, not by command- include in the job description when hired, address what is holding their commitment level down? Leaders build more leaders.
- Gift of teaching- having a mentor for in-house training/onboarding for new employees.
- Survival, success, significance phases for individuals and business
- The Ideal Team Player by Patrick Lencioni
- A special thanks to Dave Schedin, Brian Bates and Brian Holthe for their contribution to the aftermarket.
- Books Page HERE
- Listen to all Remarkable Results Radio, For The Record and Town Hall Academy episodes.
Facebook Twitter LinkedIn Instagram Youtube Email
Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.
This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com