Next Best Improvement: Lean [THA 266]

How do you calculate the common phrase “work smarter, not harder?” This episode is all about getting lean in your shop. Are you tracking the steps it takes to do something simple like an oil change? Are your parts and supplies not only organized but purposefully placed in areas for efficiency? My panel discusses simple ways to get started with Lean Six Sigma. 1 simple change can save you time and money.

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Kristi Hudson, Troy Auto Care, Troy, MI. Visit Kristi’s shop HERE 

Karim Morsli, Winkler Automotive Service, Gaithersburg, MD. Visit Karim’s shop HERE

Key Talking Points

  • Oil change- consistent results for every customer, supplies are together
  • It’s easy to start- start with your most repetitive processes. Graphic representation of your business (overview of the shop) spaghetti diagram (Karim used Sketchup App) is tracing every step of the process you do with numbered steps and how much time it takes. What is your critical path? 
  • Every job is pre, during, and post. Clean as you go
  • The leadership of the business needs to invest in
  • Time=money
  • Using data- how many jobs do you do? How many hours does it take? How much stock do you have? What is more profitable?
  • Get your team involved- everyone has to be a part of it for lean to work. Less stress looking for tools/scanners etc. Holds everyone accountable. Once team members see how much easier and less stressful their jobs are they will be excited about it and want to help improve it even more
  • Lean is ongoing and will continue to improve
  • Be careful, lean will follow you home!

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Check out today’s partners:

More Time. More Profit. Shop-Ware Shop Management

See how Broadly can help YOU grow your auto shop.


About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!