Technician Mentoring [THA 279]

There are business coaches for shop owners, service advisors, COO’s and managers. But what about technicians? Training events are critical for everyone in your shop, but one on one technician mentoring at your facility is unrivaled. Find out the benefits of bringing a trainer in specifically to teach your team.

Watch the Episode on YouTube

Eric Ziegler, EZ Diagnostic Solutions.  Eric’s previous episodes HERE.

Scott Shotton, The Driveability Guys. Scott’s previous episodes HERE.

Tara Topel, Topel’s Service Center Inc. Tara’s previous episodes HERE.

Key Talking Points

  • After Covid, techs were a bit burnt out on webinars and sitting behind computer screens-they appreciated being able to be hands-on again and in person without having to drive and take up their personal time after hours.
  • Pick an area to focus on- like a business coach for your technicians. Start from the ground floor 
  • Similar to case studies- using cars to teach and diagnose at the same time
  • Training- collective education on a subject matter
  • Trainer and technician bond when you’re in the shop
  • Logistically easier having in house than traveling for training
  • Assessments of every technician with 1 trainer
  • Fosters open and receptive culture
  • The relationship between techs and Scott and owners and Scott is valued and appreciated.  He gets to know them and can determine strengths and areas for growth.  The collaboration as a team is increased as well. 
  • Documenting/journaling for technicians to reference past jobs

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Important Books

Check out today’s partners:

More Time. More Profit. Shop-Ware Shop Management

About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!