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The Voices, Ideas and Insights that are Shaping the Future of the Automotive Aftermarket - Reside Here

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Selling Your Business – The First Steps [THA 183]

08/06/2020

Make Customer Service your Single Biggest Competitive Advantage [RR 559]

08/04/2020

Unscripted – Mitch Schneider – The Broken Arm Episode [RR 558]

07/31/2020

Bussiness Side of ADAS – Part 2 [THA 182]

07/30/2020

Six Shops in Eleven Years: The Story Behind This Explosive Growth [RR 557]

07/28/2020

Africa’s First Technician Holding Three ASE Master Technician Certificates and L1, L2 and L3 [RR 556]

07/24/2020

Fake Reviews: How to Handle Them [THA 181]

07/23/2020

If How To’s Were Enough We’d All Be Rich and Skinny- Dave Schedin [RR 555]

07/21/2020

Wife Raised the Kids and After 27 Years and Partnered With Husband to Open a Shop [RR 554]

07/17/2020

Unscripted with Andy Bizub and Lucas Underwood [RR 553]

07/14/2020

Aftermarket Pros Talk Tesla [RR 552]

07/10/2020

Boutique Training: Specific – Focused – Hands On – The Training Comes To You [THA 179]

07/09/2020

A Simple Letter of Intent Transformed an Employee Into a Shop Owner [RR 551]

07/07/2020

Key Trigger For Success – Communicate Better with Our Younger Generation [RR 550]

07/03/2020

Your Cash Position – Staff Reductions – Overall Outlook Coming out of COVID-19 [THA 178]

07/02/2020

Female Impact: Getting Through [RR 549]

06/30/2020

Financial Help For Your Team [THA 177]

06/25/2020

Tire Pro Wants Your Customer Experience to Be Your Differentiator [RR 548]

06/25/2020

Business Processes and Better Staffing with Brian Gillis [RR 547]

06/23/2020

Remedy: Shop has Case of COVID-19 [RR 546]

06/19/2020

Social Media Strategies as we Re-Open the Economy [THA 176]

06/18/2020

Theft of Catalytic Converters with Peter Neilson [RR 545]

06/16/2020

Diagnostic Pathways vs. Silver Bullets [RR 544]

06/12/2020

The Value of a Strong Banking Relationship [THA 175]

06/11/2020

Embracing Change with David Martin [RR 543]

06/09/2020

Adapt or Die – A Look Ahead [THA 174]

06/04/2020

Businesses Grow when Owners Grow – Maryann Croce [RR 542]

06/04/2020

Everything you do Reflects your Brand with Jennifer Filzen and Rene Arreola [RR 541]

06/02/2020

From Technician to Service Advisor to Operations Manager – Phil Carpenter [RR 540 ]

05/29/2020

Training 2020 and Beyond – Future Techniques and Strategies [THA 173]

05/28/2020

Exceeding Customer Expectations With Better Systems and Processes – Jeremy O’Neal and Chris Collins [RR 539]

05/26/2020

Status of the Aftermarket – Journalist Mark Phillips [RR 538]

05/22/2020

Insurance Reviews – What if Scenarios [THA 172]

05/21/2020

A Supplier’s Strategy Amid Pandemic – Helping the Service Professional with Lee Walker [RR 537]

05/19/2020

Recruiting and Job Search for Industry Technicians and Owners – Elie Massabki [RR 536 ]

05/15/2020

Multi Shop Operations – Acquisition – Selling [THA 171]

05/14/2020

Dealing With the Loss of a Job or a Business – With Dolah Saleh [RR 535]

05/12/2020

Gamification – Changing Behavior with Kent Bullard [RR 534]

05/08/2020

Looking Ahead to the New Normal -Part 1 [THA 170]

05/07/2020

Debate: Just Say Yes – I Wish I Could – Darren Adams and Brett Bohlmann [RR 533]

05/05/2020

Trainers Speak to Their Craft [RR 532]

05/01/2020

The Relationship you Have with Your Accountant – Beyond the Numbers [THA 169]

04/30/2020

Bright Light Shines from this Business Coaches Round-Table [RR 531]

04/28/2020

Carrie Lynn Rodenberg and Kim Walker on Social Media [RR 530]

04/24/2020

Success Stories from the Coaching Front Lines PART 2 [THA 168]

04/23/2020
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Make your Competitor Your Friend [THA 163]

03/19/2020

Are You Paying for Training? The Right Thing To Do [THA 162]

03/12/2020

Insurance Coverage Review – Part 1 [THA 161]

03/05/2020

Open Forum: Ask the Shop Owner – Part 2 [THA 160]

02/27/2020

Service Advisor Role Play #4 [THA 159]

02/20/2020

Shop Owner Open Forum [THA 158]

02/13/2020

Flat Rate vs Hourly-Bonus Hybrid Pay Plans [THA 157]

02/06/2020

Localizing National Training [THA 156]

01/30/2020

Are You Selling Tires? [THA 155]

01/23/2020

Cash is King and Important to Your Business [THA 154]

01/16/2020

Pricing Parts Purchased from Dealers [THA 153]

01/09/2020

How To Increase Your Labor Rate Without Losing Car Count [THA 152]

01/02/2020

Dominate Your Market – Own the Two Mile Zone [THA 151]

12/25/2019

THA 150: Three Financial Challenges – Coaches Perspective

12/19/2019

THA 149: Top Financial Challenges to Overcome – Shop Owner Perspective

12/12/2019

THA 148: Generating Repeat Business

12/04/2019

THA 147: Overcoming Debt

11/28/2019

THA 146: The Value of Twenty Groups

11/21/2019

THA 145: The Extreme Value of Shop Tours Part 2

11/14/2019

THA 144: Drug Testing in the New Age of Legalized Cannabis

11/07/2019

THA 143: myASE Renewal APP – There’s an APP for That!

10/31/2019

THA 142: Business Coaches Lab – Building an Enduring Business Culture – Part 2

10/24/2019

THA 141: Selling Your Business – Valuation Strategies

10/17/2019

THA 140: Interview Tactics for a Cultural Fit

10/10/2019

THA 139: Trending – Close the Shop and Take My Entire Team to Training

10/03/2019

THA 138: The Business Side of ADAS – Advanced Driver Assistance Systems

09/26/2019

THA 137: The Language of Welcome

09/19/2019

THA 136: Branch Growth Strategy

09/12/2019

THA 135: Implementing Profit First – Shop Owners Thrilled With Results

09/05/2019

THA 134: Market Changes and What I’m Doing About Them

08/29/2019

THA 133: Why Soft or Life Skills Training Matters for Business Success

08/22/2019

THA 132: Business Coaches Lab: Building an Enduring Business Culture

08/14/2019

THA 131: Preparing Your Shop For the Next Five and Ten Years

08/08/2019

THA 130: Service Advisor Role Play #3

08/01/2019

THA 129: Customer Financing Options

07/25/2019

THA 128: Valuing and Positioning Your Business For Sale

07/18/2019

THA 127: Overcoming Owner Burnout

07/11/2019

THA 126: Firing Customers – When is it Right or Wrong?

07/04/2019

THA 125: Client Loyalty Programs – Do They Work?

06/27/2019

THA 124: So You Need an Accountability Coach?

06/20/2019

THA 123: The Power of the Supplier and Service Professional Relationship.

06/13/2019

THA 122: Talent Management – Developing Your Leadership Team

06/06/2019

THA 121: APPS That Improve Productivity and Make for a More Efficient You

05/30/2019

THA 120: How Can We Provide Our Technicians a $100K Yearly Pay Package?

05/23/2019

THA 119: Improving Employee Loyalty

05/16/2019
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Stop Quoting Price Over the Phone – Maylan Newton [FTR 091]

03/30/2020

Financial struggles. Gain Control of your Finances [FTR 090]

03/26/2020

Cecil Bullard – Parts Pricing in the Age of Online Parts Sellers [FTR 089]

03/16/2020

Shops Putting Others Down. WHY? – Tom Palermo [FTR 088]

03/09/2020

Kevin Lekas – ASE Renewal APP – Certification Without Expiration [FTR 087]

03/02/2020

Kim Aurenheimer – Fall In Love With Your Business, Again [FTR 086]

02/24/2020

Bob Greenwood on Billed Hours Per RO [FTR 085]

02/17/2020

Ben Johnson – The Power of WHY [FTR 084]

02/10/2020

Jerry Holcom – Banking on Our Future – TTEF Scholarships [FTR 083]

02/03/2020

Steve Finzel – Too Many Fluids [FTR 082]

01/27/2020

Brian Sump – Never Let Your Foot Off The Pedal [FTR 081]

01/19/2020

Matt Fanslow – Helping Local Shops [FTR 080]

01/13/2020

Andy Bizub – Too Many Are Quick To Trash Each Other Based On Emotions And Not Facts [FTR 079]

01/06/2020

Carm Capriotto – 2020 – The Year You DO! [FTR 078]

12/30/2019

Matt Fanslow – Kobayashi Maru – Lessons From Star Trek [FTR 77]

12/23/2019

FTR 076: Josh McFarlin – Dream Big – You’ll be surprised Where a Career in the Automotive Will Take You

12/16/2019

FTR 075: Bill Hill – Yearly Bonus is All About a Commitment to Training

12/09/2019

FTR 074: Deb Van Batenburg – Fix The Things You Tolerate

12/02/2019

FTR 073: Bob Heipp – Stop Enabling the 80% Who Are Not Committed to Training

11/25/2019

FTR 072: Bill Haas – Are You Aware What the Dealerships are Doing to Compete with the Independent

11/18/2019

FTR 071: Mike Davidson – Wage and Hour Laws – Don’t Ignore This

11/11/2019

FTR 070 Tim Dwyer – Why You Need to be Involved in Skills USA or Canada

11/04/2019

FTR 069: Matt Fanslow on Diet and Exercise – Not Necessarily a High Priority for Aftermarket Pros

10/28/2019

FTR 068: Ron Ipach – Close Your Shop and Go Get a Job

10/21/2019

FTR 067: Rick White – Change Your Life and Your Business

10/14/2019

FTR 066: Carm Capriotto – Struggling Shops and The Rule of Holes

10/07/2019

FTR 065: Bill Haas – Never Let a Third Party Influence Your Profit Structure

09/30/2019

FTR 064: Mike Davidson – Where to Find Apprentices for Your Shop

09/23/2019

FTR 063: Matt Fanslow – What The Aftermarket Can Learn From Reality TV Business Shows

09/16/2019

FTR 062: Rena Rennebohm – Stop Hiring Me To Fix Your Business From the Front Counter

09/09/2019

FTR 061: Bill Haas – Let’s Not Make The Same Mistake We Made With R12 With Ownership Of Data? Let’s Re-think This.

09/02/2019

FTR 060: Jeff Rudnick – Are Cooperatives in Our Future

08/26/2019

FTR 059: Greg Buckley on LYFT

08/19/2019

FTR 058: Tomi Oliva – Would You Work For You?

08/12/2019

FTR 057: Carm Capriotto – Get Involved In This National Cancer Research Program – Brakes For Breasts

08/05/2019

FTR 056: Justin Barrett – Hard Talk on Areas of Improvement for Independents

07/29/2019

FTR 055: Matt Fanslow – We Should Take The Same Skill Set For Automotive Diagnostics And Apply It To KPI Management

07/22/2019

FTR 054: Roy Schnepper – ASA Behind the Scenes

07/15/2019

FTR 053: Judi Haglin – Do You Know The Exact Source of Your Marketing Efforts?

07/08/2019

FTR 052: Build Your Bench – Kyle Holt and Jay Goninen

07/01/2019

FTR 051: Jerry Holcom – Where is Your Personal Commitment & Professionalism

06/24/2019

FTR 050: What the Aftermarket Can Learn from Professional Wrestling – Matt Fanslow

06/17/2019

FTR 049: Tom Lambert – Discount Model Marketing

06/10/2019

FTR 048: Amy Mattinat – Our Technicians Are Car Doctors

06/03/2019

FTR 047: Jim Silverman – Stop Being Ordinary – Here is What it Takes to Become Extraordinary

05/27/2019
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