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The Voices, Ideas and Insights that are Shaping the Future of the Automotive Aftermarket - Reside Here

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Training 2020 and Beyond – Future Techniques and Strategies [THA 173]

05/28/2020

Exceeding Customer Expectations With Better Systems and Processes – Jeremy O’Neal and Chris Collins [RR 539]

05/26/2020

Status of the Aftermarket – Journalist Mark Phillips [RR 538]

05/22/2020

Insurance Reviews – What if Scenarios [THA 172]

05/21/2020

A Supplier’s Strategy Amid Pandemic – Helping the Service Professional with Lee Walker [RR 537]

05/19/2020

Recruiting and Job Search for Industry Technicians and Owners – Elie Massabki [RR 536 ]

05/15/2020

Multi Shop Operations – Acquisition – Selling [THA 171]

05/14/2020

Dealing With the Loss of a Job or a Business – With Dolah Saleh [RR 535]

05/12/2020

Gamification – Changing Behavior with Kent Bullard [RR 534]

05/08/2020

Looking Ahead to the New Normal -Part 1 [THA 170]

05/07/2020

Debate: Just Say Yes – I Wish I Could – Darren Adams and Brett Bohlmann [RR 533]

05/05/2020

Trainers Speak to Their Craft [RR 532]

05/01/2020

The Relationship you Have with Your Accountant – Beyond the Numbers [THA 169]

04/30/2020

Bright Light Shines from this Business Coaches Round-Table [RR 531]

04/28/2020

Carrie Lynn Rodenberg and Kim Walker on Social Media [RR 530]

04/24/2020

Success Stories from the Coaching Front Lines PART 2 [THA 168]

04/23/2020

Derek Kaufman on the Future of Battery Electric Drive Vehicles [RR 529]

04/21/2020

Tech Talk 9: OUTSPOKEN on Training [RR 528]

04/17/2020

Success Stories from the Coaching Front-lines [THA 167]

04/16/2020

Do You Understand Your Role? [RR 527]

04/14/2020

Tech Update: AI and The Autonomous Vehicle [RR 526]

04/09/2020

What Would I Tell My Younger Self [THA 166]

04/08/2020

Are you a Shop Owner or a Business Owner [RR 525]

04/06/2020

What Needs to be in Your Marketing Plan Right Now [RR 524]

04/02/2020

Surviving an Economic Downturn [THA 165]

04/01/2020

Automotive Instructors Move to Online Training Amid Pandemic [RR 523 ]

03/30/2020

Lift Safety with Rick White [RR 522]

03/27/2020

Final Inspection – Quality Controls & Covid-19 [Bonus 07]

03/26/2020

Covid-19 Aftermarket Panel Discussion ‘Business as Unusual’ [Bonus 06]

03/25/2020

Survival Tactics – Covid-19 with Chris Cloutier and Dennis McCarron [RR 521]

03/23/2020

Covid-19 Think Tank Panel Discussion for Unprecedented Times [Bonus 05]

03/22/2020

Becoming a LEAN Technician [RR 520]

03/20/2020

Knowing All About ADAS Will Make You a Smarter Technician [RR 519]

03/17/2020

Unprecedented Times – Covid-19 [Bonus 4]

03/16/2020

Bonus Episode 3 – Town Hall Academy on Insurance Coverage

03/13/2020

Kelly Moore – Enticing our Youth to have a Career in the Aftermarket [RR 518]

03/13/2020

Stop Being Afraid – Bryan Gossel [RR 517]

03/10/2020

Our Customers Don’t Know How We Make Our Sausage and it is Time They Learned [RR 516]

03/06/2020

Growing Your Business and Striving for Greatness – Kirk Richardson [RR 515]

03/03/2020

Aftermarket 2030 Consolidation – Opportunities – Challenges – Succession Planning [RR 514]

02/28/2020

In Search of Silver Bullets – Scott Shotton [RR 513]

02/25/2020

Aftermarket Acumen Part 5 – Succession [RR 512]

02/21/2020

Zero Dollar Customers – Tom Palermo [RR 511]

02/18/2020

Aftermarket Acumen Part 4 – Technician Pay [RR 510]

02/14/2020

Teaching Students at Kustom Built Cars [RR 509]

02/11/2020
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Final Inspection – Quality Controls & Covid-19 [THA 164]

03/26/2020

Make your Competitor Your Friend [THA 163]

03/19/2020

Are You Paying for Training? The Right Thing To Do [THA 162]

03/12/2020

Insurance Coverage Review – Part 1 [THA 161]

03/05/2020

Open Forum: Ask the Shop Owner – Part 2 [THA 160]

02/27/2020

Service Advisor Role Play #4 [THA 159]

02/20/2020

Shop Owner Open Forum [THA 158]

02/13/2020

Flat Rate vs Hourly-Bonus Hybrid Pay Plans [THA 157]

02/06/2020

Localizing National Training [THA 156]

01/30/2020

Are You Selling Tires? [THA 155]

01/23/2020

Cash is King and Important to Your Business [THA 154]

01/16/2020

Pricing Parts Purchased from Dealers [THA 153]

01/09/2020

How To Increase Your Labor Rate Without Losing Car Count [THA 152]

01/02/2020

Dominate Your Market – Own the Two Mile Zone [THA 151]

12/25/2019

THA 150: Three Financial Challenges – Coaches Perspective

12/19/2019

THA 149: Top Financial Challenges to Overcome – Shop Owner Perspective

12/12/2019

THA 148: Generating Repeat Business

12/04/2019

THA 147: Overcoming Debt

11/28/2019

THA 146: The Value of Twenty Groups

11/21/2019

THA 145: The Extreme Value of Shop Tours Part 2

11/14/2019

THA 144: Drug Testing in the New Age of Legalized Cannabis

11/07/2019

THA 143: myASE Renewal APP – There’s an APP for That!

10/31/2019

THA 142: Business Coaches Lab – Building an Enduring Business Culture – Part 2

10/24/2019

THA 141: Selling Your Business – Valuation Strategies

10/17/2019

THA 140: Interview Tactics for a Cultural Fit

10/10/2019

THA 139: Trending – Close the Shop and Take My Entire Team to Training

10/03/2019

THA 138: The Business Side of ADAS – Advanced Driver Assistance Systems

09/26/2019

THA 137: The Language of Welcome

09/19/2019

THA 136: Branch Growth Strategy

09/12/2019

THA 135: Implementing Profit First – Shop Owners Thrilled With Results

09/05/2019

THA 134: Market Changes and What I’m Doing About Them

08/29/2019

THA 133: Why Soft or Life Skills Training Matters for Business Success

08/22/2019

THA 132: Business Coaches Lab: Building an Enduring Business Culture

08/14/2019

THA 131: Preparing Your Shop For the Next Five and Ten Years

08/08/2019

THA 130: Service Advisor Role Play #3

08/01/2019

THA 129: Customer Financing Options

07/25/2019

THA 128: Valuing and Positioning Your Business For Sale

07/18/2019

THA 127: Overcoming Owner Burnout

07/11/2019

THA 126: Firing Customers – When is it Right or Wrong?

07/04/2019

THA 125: Client Loyalty Programs – Do They Work?

06/27/2019

THA 124: So You Need an Accountability Coach?

06/20/2019

THA 123: The Power of the Supplier and Service Professional Relationship.

06/13/2019

THA 122: Talent Management – Developing Your Leadership Team

06/06/2019

THA 121: APPS That Improve Productivity and Make for a More Efficient You

05/30/2019

THA 120: How Can We Provide Our Technicians a $100K Yearly Pay Package?

05/23/2019
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FTR 046: Alan Symmes: When Your Community Needs Help to Afford Safe and Reliable Transportation

05/20/2019

FTR 045: Brian Walker – Foundational Marketing Techniques – There Are No Silver Bullets

05/13/2019

FTR 044: Murray Voth – Your Opportunity is Huge; Find the River Where the Money Is

05/06/2019

FTR 043: Dave Hobbs – Find The Time and Make the Sacrifice to Attend Training. Trainers Do!

04/29/2019

FTR 042: Vinnie Lucido – Find a Balance to Your Ego

04/22/2019

FTR 041: Keith Williamson – Change or Be Changed and Commit to be a Forever Student

04/15/2019

FTR 040: Bob Greenwood – Our Suppliers Need to Better Understand the Service Professional

04/08/2019

FTR 039: Grant Swaim – The Gear Head Days Are Gone

04/01/2019

FTR 038: Jennifer Filzen – Create a Ripple Effect of Joy With and For Your Customers

03/25/2019

FTR 037: Scott Wheeler – Are You Really Listening to Your Customer?

03/18/2019

FTR 036: Dwayne Myers – Say NO to the Technician Shortage

03/11/2019

FTR 035: Aaron Shaffer – Sell Premium Products For All the Right Reasons

03/04/2019

FTR 034: Greg Bunch – Take Your Toolbox Home

02/25/2019

FTR 033: Kirk Richardson On Technician Pay Plans

02/18/2019

FTR 032: Pierre Respaut – Has Seen a Technical Revolution in His Lifetime

02/11/2019

FTR 031: Brett Bohlmann – Fixing Our Leadership Deficit

02/04/2019

FTR 030: Tom Ham Part 2: What Owners Want From Their Technicians

01/28/2019

FTR 029: Tom Ham Part 1: What Techs want from Shop Owners

01/21/2019

FTR 028: Ryan Clo – Taking Care of the Customer is More Than Taking Care of the Car

01/14/2019

FTR 027: Andy Bizub – Be The Dealer Alternative

01/07/2019

FTR 026: Derek Kaufman on Start-Stop Technology

12/31/2018

FTR 025: Bill Nalu on Abundance

12/24/2018

FTR 024: Rick White – Overcoming the Blame Game

12/17/2018

FTR 023: Greg Buckley – Are We Pigeonholing Ourselves Into Just One Area Of Repair?

12/10/2018

FTR 022: Scott Brown – Don’t Ignore ADAS. Know it. Learn it.

12/03/2018

FTR 021: Do You Need a Mentor? Who In Your Life Can You Mentor?

11/26/2018

FTR 020: The Automotive Aftermarket Must Decide To Charge for a Comprehensive Vehicle Inspection

11/19/2018

FTR 019: Kevin McClain Wants to Know Where Are You?

11/12/2018

FTR 018: Kyle Holt – Will We Let Other Industries Poach our Technicians?

11/05/2018

FTR 017: Bob Pulverenti – Unite Our Associations To Create Strength In Numbers

10/29/2018

FTR 016: Craig Van Batenburg offers Eight Critical Changes We Must Consider to Improve the Aftermarket

10/22/2018

FTR 015: Barry Barrett – Do You Have The Right Customer?

10/15/2018

FTR 014: Bill Nalu wonders – Are You Willing To Be A Messenger For Our Industry?

10/08/2018

FTR 013: Jeremy O’Neal on How to Train a Service Adviser

10/01/2018

FTR 012: Cecil Bullard on Undervalued Labor Rates

09/24/2018

FTR 011: Darrin Barney – Nurturing of Superstar Employees

09/17/2018

FTR 010: John Burkhauser – Change in your Business is Inevitable. Don’t Fight It.

09/10/2018

FTR 009: Jody DeVere – Biases In The Automotive Industry Toward Women

09/03/2018

FTR 008: Rick White – I’m Tired of You Giving Up!

08/27/2018

FTR 007: Matt Fanslow – Integrate the Malleable Young Apprentice Into Your Shop

08/20/2018

FTR 006: Scott ‘Gonzo’ Weaver – Listen To Your Body

08/13/2018

FTR 005: Jennifer Filzen – She Wants To See More Women in the Auto Care Industry

08/06/2018

FTR 004: Maylan Newton. Pay attention to your numbers.

07/30/2018

FTR 003: Chris Cloutier on Taking Ownership | Training | Technology

07/23/2018

FTR 002: Ron Ipach – Email is Destroying Your Business

07/19/2018
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