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The Voices, Ideas and Insights that are Shaping the Future of the Automotive Aftermarket - Reside Here The AFtermarket's Largest Library of Audio and Video Content for Business and Personal Insights, Ideas and Inpiration Discover and Search the Complete Content Libary Search the Complete Library 4 Locations and Growing – Craig Popp [RR 757] 06/28/2022 Do You Have a Customer Avatar? – Daniel Griffith [RR 756] 06/24/2022 Is Your Mission Statement Your Passion Statement? – Bill Greeno [RR 755] 06/21/2022 Hairdresser Turned Shop Owner – Danielle Villa [RR 754] 06/17/2022 Survey Says [RR 753] 06/14/2022 From Investment Banker to Shop Owner [RR 752] 06/10/2022 Motorist Assurance Program (MAP) [RR 751] 06/07/2022 Surviving Two Store Openings During the Pandemic [RR 750] 06/03/2022 The Value of Exit Interviews [THA 278] 06/02/2022 The Many Roles Of The Shop Owner – Dr. Dave Weiman [RR 749] 05/31/2022 The Lowest Price Shop Is Not Your Competitor – Reggie Stewart [RR 748] 05/27/2022 Google Reviews – Jimmy Lea [RR 747] 05/24/2022 From the Bays to the Classroom – Brandon Steckler [RR 746] 05/20/2022 “You’re Not A Technician, You’re A Technical Expert” Aaron Becker [RR 745] 05/17/2022 The Hardest Lessons to Learn – Kevin Eckler [RR 744] 05/13/2022 “Vision, KC Is My Happy Place” [RR 743] 05/10/2022 Power Panel: Internal Communication [CC 107] 05/09/2022 Growing? Is Another Shop In Your Future? – Greg Bunch [RR 742] 05/06/2022 Wide Open Training Discussion with No Agenda [RR 741] 05/03/2022 Do Your Standards Align with Your Core Values [RR 740] 04/29/2022 Women In Auto Care 2022 Conference – Tracy Capriotto [RR 739] 04/26/2022 Pay Attention To Your Health – Jerry Holcom [RR 738] 04/22/2022 New Customer Orientation – Kevin Vaught [RR 737] 04/19/2022 Tom’s Trends – Shop Open & Close Hours [CC 106] 04/18/2022 Celebrating Educators [RR 736] 04/15/2022 Are You Ready to Open a Second Location? – Justin Barrett [RR 735] 04/12/2022 The New Frontier of Call Conversion Rates – Stan Sokes [RR 734] 04/08/2022 A Life Changing Vision 2022 Scholarship – Eric Dallas [RR 733] 04/05/2022 Training Think Tank [RR 732] 04/01/2022 There Can Be Change Without Progress, But No Progress without Change – Chris Cloutier [RR 731] 03/29/2022 6 Components to a Great Compensation Plan – Bob Cooper [RR 730] 03/25/2022 Are You Comfortable With Your Problems? Business Coaches Lab [RR 729] 03/22/2022 Restructuring New Staff – Vinnie Lucido [RR 728] 03/18/2022 How To: Change Your Mindset – Murray Voth [RR 727] 03/15/2022 Brought His 14 Team Members to Vision – Travis Troy [RR 726] 03/11/2022 Can the Independent Aftermarket And OE Work Together? [RR 725] 03/08/2022 Husband and Wife Accountability Partners [RR 724] 03/04/2022 1 Shop, 3 Apprentices [RR 723] 03/01/2022 Power Panel: To Your Health [CC 105] 02/28/2022 How Much Does It Cost You To Open Your Doors? [RR 722] 02/25/2022 Are You Dreaming Big Enough? [RR 721] 02/22/2022 Practicing Automotive with Heipp, Fanslow and Manna [RR 720] 02/18/2022 The Power of EOS: 2 Day Leadership Meeting [RR 719] 02/15/2022 ASE Board Chairman Brad Pellman [RR 718] 02/11/2022 Ego Is The Enemy [RR 717] 02/08/2022 1 2 3 … 18 Next » Is Your Bathroom Like the Ritz Carlton? [THA 281] 06/23/2022 ABC Technician: What Does It Mean? [THA 280] 06/16/2022 Technician Mentoring [THA 279] 06/09/2022 Prepare for the Future [THA 277] 05/26/2022 Build Your Labor Rate From The Ground Up [THA 276] 05/19/2022 Plan For Slow Times [THA 275] 05/12/2022 Details Matter [THA 274] 05/05/2022 20 Group Peer Review [THA 273] 04/28/2022 Ethics 101 [THA 272] 04/21/2022 Do You Need an Estimator? [THA 271] 04/14/2022 Are You Offering ‘Only’ Synthetic Oil Services? [THA 270] 04/07/2022 Paying Attention to Inflation [THA 269] 03/31/2022 Know Your Strengths [THA 268] 03/24/2022 Important Employee Benefits [THA 267] 03/17/2022 Next Best Improvement: Lean [THA 266] 03/10/2022 Coaches Lab: Turn Around a Struggling Shop [THA 265] 03/03/2022 It’s Time to Revamp Our Industry Training [THA 264] 02/24/2022 The Leap From Employment to Ownership [THA 263] 02/17/2022 Financial Help For Your Team [THA 262] 02/10/2022 EV Charging Station: What You Need to Know [THA 261] 02/03/2022 Workplace Motivation [THA 260] 01/27/2022 Father Daughter Teams [THA 259] 01/20/2022 Preventing Employee Apathy [THA 258] 01/13/2022 Why We Are Better Than The Car Dealerships [THA 257] 01/06/2022 Recovering From a Wrong Service Advisor Hire [THA 256] 12/30/2021 Culture Makes Great Customers, Keeps Great People, and Attracts Superstars [THA 255] 12/23/2021 Are You Getting Value From Your Training Dollars? [THA 254] 12/16/2021 Under 30: Our Future is Bright [THA 253] 12/09/2021 Maybe You Need a Boss [THA 252] 12/02/2021 Growing Sales For A New Location [THA 251] 11/25/2021 Do We Earn Enough Respect? Charlie Marcotte and Dustin Brown [THA 250] 11/18/2021 Coaching CEO’s to Their Next Level [THA 249] 11/11/2021 Scheduling Work Flow [THA 248] 11/04/2021 Hiring Dealership Technicians [THA 247] 10/28/2021 Anxiety Disorders at Work [THA 246] 10/21/2021 Service Advisor Role Play #6 [THA 245] 10/14/2021 Addition by Subtraction: Letting Someone Go [THA 244] 10/07/2021 The Courage to Make Tough Decisions [THA 243] 09/30/2021 The Power of Transformational Coaching [THA 242] 09/23/2021 Q & A with Chris Chesney [THA 241] 09/16/2021 I Want $1 Million For My Business [THA 240] 09/09/2021 Trends – Aftermarket Round Table [THA 239] 09/02/2021 Addiction: How Can We Help? What Can We Do? [THA 238] 08/26/2021 Supply Chain: Getting Parts to Market Post Pandemic [THA 237] 08/19/2021 Second in Command – A COO/GM Perspective [THA 236] 08/12/2021 1 2 3 Next » Pricing Parts Purchased from Dealers [THA 153] 01/09/2020 How To Increase Your Labor Rate Without Losing Car Count [THA 152] 01/02/2020 Dominate Your Market – Own the Two Mile Zone [THA 151] 12/25/2019 THA 150: Three Financial Challenges – Coaches Perspective 12/19/2019 THA 149: Top Financial Challenges to Overcome – Shop Owner Perspective 12/12/2019 THA 148: Generating Repeat Business 12/04/2019 THA 147: Overcoming Debt 11/28/2019 THA 146: The Value of Twenty Groups 11/21/2019 THA 145: The Extreme Value of Shop Tours Part 2 11/14/2019 THA 144: Drug Testing in the New Age of Legalized Cannabis 11/07/2019 « Previous 1 2 3 4 … 17 Next » Surviving the Loss of 3 Technicians in 3 Weeks – John Bridgwater [AW 111] 06/25/2022 Moving to a New Shop [AW 110] 06/18/2022 Two Locations, One Campus [AW 109] 06/11/2022 Process Driven: Stop Restarting Jobs [AW 108] 06/04/2022 Technician Time Management [AW 107] 05/28/2022 Being Focused Led to Dream Shop [AW 106] 05/21/2022 “Play Ball” Committed to Community [AW 105] 05/14/2022 Streamlining Processes with Brett Beachler [AW 104] 05/06/2022 Adapt and Overcome with David Friend [AW 103] 04/30/2022 Growing Through Mergers and Acquisitions – Amanda Drake [AW 102] 04/23/2022 Why Cleanliness Matters [AW 101] 04/16/2022 Are You Knocking on the Doors of your Local Schools? [AW 100] 04/09/2022 So You Want to Be a Shop Owner? Matt Wagg [AW 099] 04/02/2022 Ultimate Toyota Truck Specialty Shop – Duc Nguyen [AW 098] 03/26/2022 Peer Group Review of Your Business: Ready For One? [AW 097] 03/19/2022 Our Team Sold Jobs While Stuck at the Kansas City Airport [AW 096] 03/12/2022 Out with the Old, in with the New [AW 095] 03/05/2022 Ready, Set, Grow! with Phil Carpenter [AW 094] 02/26/2022 Independents Meet Monthly: Bonus- Meet Tom’s Intern [AW 093] 02/19/2022 Business Coach: Finding the Right One at the Right Time [AW 092] 02/12/2022 Don’t Let COVID Be an Excuse – Rachel Spencer [AW 091] 02/05/2022 Remodeled Legacy Texaco Station [AW 090] 01/29/2022 Lean Six Sigma and Shop Tour with Karim Morsli [AW 089] 01/22/2022 Satellite Location and Shop Tour with Tom Grady [AW 088] 01/15/2022 What Is Your Word Of The Year? [AW 087] 01/08/2022 Creating Powerful Moments [AW 086] 01/01/2022 Why We Remodeled [AW 085] 12/25/2021 29 Year Old Daughter Takes Ownership – Remodeled and Has Coach [AW 084] 12/18/2021 Big Business in a Small Town- Candice and Jesse Beuttenmuller [AW 083] 12/11/2021 “I Stopped Micromanaging” Becki McGinnis [AW 082] 12/04/2021 Embracing Students into our Skilled Trade & Used Car Update – Justin Fricke [AW 081] 11/27/2021 Life Happens, How Do You Handle It? – Maryann Croce [AW 080] 11/20/2021 Private Training Huge Benefit – Bill Hill and Leigh Anne Best [AW 079] 11/13/2021 Keith Perkins Mobile Diagnostician and Tour of his Vans [AW 078] 11/06/2021 Recruiting Great Talent with Ryan Clo and Virtual Tour of Dubwerx [AW 077] 10/30/2021 The Power of a Great Supply Partner Relationship [AW 076] 10/23/2021 Tina Erickson on Brand Equity and Tour of Her Shop [AW 075] 10/16/2021 Guest Host and Shop Tour with Fred Gestwicki, Jr [AW 074] 10/09/2021 Craig Noel on Recruiting Students to the Trade [AW 073] 10/02/2021 Michael Gallini and Shop Tour with Kristi Hudson [AW 072] 09/25/2021 Mitch Schneider and Shop Tour with John Constantin [AW 071] 09/18/2021 Sam Craven and Lee Forman [AW 070] 09/11/2021 Rob Merwin and Charlie Marcotte [AW 069] 09/04/2021 Rena Rennebohm and Carl Hutchinson [AW 068] 08/28/2021 Steve Finzel and Sara & Chad Kooiman [AW 067] 08/21/2021 1 2 Next » Aftermarket Weekly – Episode 044 03/09/2021 Aftermarket Weekly Episode 043 03/02/2021 Aftermarket Weekly – Episode 042 02/23/2021 Aftermarket Weekly – Episode 041 02/16/2021 Aftermarket Weekly – Episode 040 02/09/2021 Aftermarket Weekly – Episode 039 02/02/2021 Aftermarket Weekly – Episode 038 01/26/2021 Aftermarket Weekly – Episode 037 01/19/2021 Aftermarket Weekly – Episode 036 01/12/2021 Aftermarket Weekly – Episode 035 01/05/2021 Aftermarket Weekly – Episode 034 12/29/2020 Aftermarket Weekly – Episode 033 12/22/2020 Aftermarket Weekly – Episode 032 12/15/2020 Aftermarket Weekly – Episode 031 12/08/2020 Aftermarket Weekly – Episode 30 12/01/2020 Aftermarket Weekly – Episode 29 11/24/2020 Aftermarket Weekly Episode 028 11/17/2020 Aftermarket Weekly LIVE – Episode 27 11/10/2020 Aftermarket Weekly Live – Episode 026 11/03/2020 Aftermarket Weekly LIVE – Episode 025 10/27/2020 Aftermarket Weekly Live – Episode 24 10/20/2020 Aftermarket Weekly LIVE – Episode 023 10/13/2020 Aftermarket Weekly LIVE – Episode 022 10/06/2020 Aftermarket Weekly LIVE – Episode 021 09/29/2020 Aftermarket Weekly LIVE Episode 020 09/23/2020 Aftermarket Weekly LIVE – Episode 019 09/15/2020 Aftermarket Weekly LIVE – Episode 018 09/08/2020 Aftermarket Weekly LIVE – Episode 017 09/01/2020 Aftermarket Weekly LIVE – Episode 016 08/25/2020 Aftermarket Weekly LIVE – Episode 015 08/18/2020 Aftermarket Weekly LIVE Episode 014 08/11/2020 Aftermarket Weekly LIVE Episode 013 08/04/2020 Aftermarket Weekly LIVE Episode 012 07/28/2020 Aftermarket Weekly LIVE Episode 11 07/21/2020 Aftermarket Weekly LIVE Episode 010 07/14/2020 Aftermarket Weekly LIVE Episode 009 07/07/2020 Aftermarket Weekly LIVE Episode 008 06/30/2020 Aftermarket Weekly LIVE Episode 007 06/23/2020 Aftermarket Weekly LIVE Episode 006 06/16/2020 Aftermarket Weekly Live Episode 5 06/09/2020 Aftermarket Weekly LIVE Episode 4 06/02/2020 Aftermarket Weekly LIVE Episode 3 05/26/2020 Aftermarket Weekly LIVE Episode 2 05/19/2020 Aftermarket Weekly LIVE Episode 1 05/12/2020 Stop Quoting Price Over the Phone – Maylan Newton [FTR 091] 03/30/2020 Financial struggles. Gain Control of your Finances [FTR 090] 03/26/2020 Cecil Bullard – Parts Pricing in the Age of Online Parts Sellers [FTR 089] 03/16/2020 Shops Putting Others Down. WHY? – Tom Palermo [FTR 088] 03/09/2020 Kevin Lekas – ASE Renewal APP – Certification Without Expiration [FTR 087] 03/02/2020 Kim Aurenheimer – Fall In Love With Your Business, Again [FTR 086] 02/24/2020 Bob Greenwood on Billed Hours Per RO [FTR 085] 02/17/2020 Ben Johnson – The Power of WHY [FTR 084] 02/10/2020 Jerry Holcom – Banking on Our Future – TTEF Scholarships [FTR 083] 02/03/2020 Steve Finzel – Too Many Fluids [FTR 082] 01/27/2020 Brian Sump – Never Let Your Foot Off The Pedal [FTR 081] 01/19/2020 Matt Fanslow – Helping Local Shops [FTR 080] 01/13/2020 Andy Bizub – Too Many Are Quick To Trash Each Other Based On Emotions And Not Facts [FTR 079] 01/06/2020 Carm Capriotto – 2020 – The Year You DO! [FTR 078] 12/30/2019 Matt Fanslow – Kobayashi Maru – Lessons From Star Trek [FTR 77] 12/23/2019 FTR 076: Josh McFarlin – Dream Big – You’ll be surprised Where a Career in the Automotive Will Take You 12/16/2019 FTR 075: Bill Hill – Yearly Bonus is All About a Commitment to Training 12/09/2019 FTR 074: Deb Van Batenburg – Fix The Things You Tolerate 12/02/2019 FTR 073: Bob Heipp – Stop Enabling the 80% Who Are Not Committed to Training 11/25/2019 FTR 072: Bill Haas – Are You Aware What the Dealerships are Doing to Compete with the Independent 11/18/2019 FTR 071: Mike Davidson – Wage and Hour Laws – Don’t Ignore This 11/11/2019 FTR 070 Tim Dwyer – Why You Need to be Involved in Skills USA or Canada 11/04/2019 FTR 069: Matt Fanslow on Diet and Exercise – Not Necessarily a High Priority for Aftermarket Pros 10/28/2019 FTR 068: Ron Ipach – Close Your Shop and Go Get a Job 10/21/2019 FTR 067: Rick White – Change Your Life and Your Business 10/14/2019 FTR 066: Carm Capriotto – Struggling Shops and The Rule of Holes 10/07/2019 FTR 065: Bill Haas – Never Let a Third Party Influence Your Profit Structure 09/30/2019 FTR 064: Mike Davidson – Where to Find Apprentices for Your Shop 09/23/2019 FTR 063: Matt Fanslow – What The Aftermarket Can Learn From Reality TV Business Shows 09/16/2019 FTR 062: Rena Rennebohm – Stop Hiring Me To Fix Your Business From the Front Counter 09/09/2019 FTR 061: Bill Haas – Let’s Not Make The Same Mistake We Made With R12 With Ownership Of Data? Let’s Re-think This. 09/02/2019 FTR 060: Jeff Rudnick – Are Cooperatives in Our Future 08/26/2019 FTR 059: Greg Buckley on LYFT 08/19/2019 FTR 058: Tomi Oliva – Would You Work For You? 08/12/2019 FTR 057: Carm Capriotto – Get Involved In This National Cancer Research Program – Brakes For Breasts 08/05/2019 FTR 056: Justin Barrett – Hard Talk on Areas of Improvement for Independents 07/29/2019 FTR 055: Matt Fanslow – We Should Take The Same Skill Set For Automotive Diagnostics And Apply It To KPI Management 07/22/2019 FTR 054: Roy Schnepper – ASA Behind the Scenes 07/15/2019 FTR 053: Judi Haglin – Do You Know The Exact Source of Your Marketing Efforts? 07/08/2019 FTR 052: Build Your Bench – Kyle Holt and Jay Goninen 07/01/2019 FTR 051: Jerry Holcom – Where is Your Personal Commitment & Professionalism 06/24/2019 FTR 050: What the Aftermarket Can Learn from Professional Wrestling – Matt Fanslow 06/17/2019 FTR 049: Tom Lambert – Discount Model Marketing 06/10/2019 FTR 048: Amy Mattinat – Our Technicians Are Car Doctors 06/03/2019 FTR 047: Jim Silverman – Stop Being Ordinary – Here is What it Takes to Become Extraordinary 05/27/2019 1 2 3 Next » Share this...