FTR 030: Tom Ham Part 2: What Owners Want From Their Technicians

Tom Ham, with the help of his wife Deb, is the creator and owner of Automotive Management Network a 12,000 plus member website dedicated to the exchange of vehicle service management information. Tom got his start in the auto service industry pumping gas in the late ’60s. Tom and his wife operate Auto Centric, an import specialty shop in Grand Rapids, MI. Tom and Deb have five children including two sons and a daughter who served in the Iraq War as U.S. Marines.  He writes extensively on industry topics.  Discover Tom’s previous episodes HERE.


Key Talking Points:

  • Attend training
  • Get ASE Certified
  • Improve your computer skills
    • Find the tips and tricks to make the computer work for you
  • Improve your basic language skills
  • Health:
    • Commit to quit smoking
    • Get help for substance abuse
  • Come to work with plenty of energy
  • Follow policies and procedures
  • Complete tasks 100%. Help me not be a micromanager
  • Go the extra mile
  • Use good judgment  
  • Avoid getting a criminal record
  • Be financially responsible
  • Look your best. Your appearance is the price for admission to the professional world.
  • Maintain a clean drivers license.
  • Show up every day on time. Ideally a little early.
  • Use good manners
  • Become better at problem-solving
  • Constantly improve your diagnostic ability.
  • Do a fantastic job with vehicle inspections
  • Manage your time well
  • Prevent comebacks. Double check
  • Attention to the details.
  • Produce hours.
  • Skip the side work.
  • Be clean. Work Clean. Like a formula one shop.
  • Prevent waste.
  • Take care of our equipment and facility.
  • Be cheerful. Smile. Be customer friendly. Be Flexible
  • Be honest.
  • Be mature.
  • Listen to criticism.
  • Provide constructive input to me.
  • Show respect. If you want respect, show it to others.  

  • A special thanks to Tom Ham for sharing his passion – For The Record.
  • Books mentioned in the content library HERE
  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
  • Email Carm HERE.




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About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!