Personal Struggles in the Workplace: Lessons from Joe Marconi [AW 172]

Ever wondered what makes a leader truly great? Joe Marconi discusses the value of being approachable, connecting with your employees on a personal level, asking about their life outside work, and genuinely caring – it all contributes to a positive work environment. Remember, leadership is a constant learning process. Let’s nurture empathy, be open to self-reflection and keep the balance between old school values and new school flexibility.

Joe Marconi, Executive Council Member, Elite WorldwideAuto Shop Owner. Joe’s Episodes HERE.

Show Notes:

  • Watch Full Video
  • Don’t Expect Your Employees to Leave Their Problems at Home (00:04:11) Discussion on the importance of understanding and empathizing with employees’ personal problems and how it can affect their work performance.
  • Approachability and Building Relationships (00:08:38) Importance of getting to know employees on a personal level and being approachable as a leader.
  • Leadership and Empathy (00:09:30) Learning to have empathy and be a sounding board for employees, and the importance of self-reflection as a leader.
  • Blending Old School with New School (00:12:05) The need to blend old school values, such as punctuality and accountability, with new school flexibility.
  • Honesty and Integrity (00:16:09) Discussion on the importance of honesty, integrity, and ethics in leadership and business culture.
  • Leadership and Responsibility (00:17:05) Exploration of the role of leadership in setting an example and taking responsibility for oneself and the team.
  • Redefining A-Rated Technicians (00:18:49) Conversation about the need to redefine the qualifications and specializations for A-rated technicians in the modern automotive industry.
  • Retention and Career Path (00:24:18) Discussion on the importance of retention and providing a clear career path for employees.
  • Selling Your Business (00:28:11) Advice on preparing a business for sale and the importance of having everything in place.
  • Four Day Work Week (00:30:40) Discussion on the four day work week and its suitability for different businesses.
  • Considering the ability of employees to handle responsibilities in the owner’s absence (00:33:09) Joe discusses the importance of having capable employees who can effectively manage the business when the owner is not present.

Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at

Connect with the Podcast:

-Join our Insider List:

-All books mentioned on our podcasts:

-Our Classroom page for personal or team learning:

-Buy Me a Coffee:

-The Aftermarket Radio Network:

-Special episode collections:

About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!