FTR 023: Greg Buckley – Are We Pigeonholing Ourselves Into Just One Area Of Repair?

Greg Buckley is the CEO the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes HERE.

Key Talking Points

  • Are we saying NO too often to great opportunities?
  • Are we giving away a lot of our services?
  • Greg is in the transportation business.
  • Do we need to re-think saying yes to our customer’s needs?
  • We are pigeonholing ourselves in just one area of repair?
  • Enhance the 20% of our customer base that gives us 80% of our volume.
  • He wants to see shop owners go after newer client types and utilize your current infrastructure to create additional revenue opportunities.
  • If you say no enough you’ll be closed.
  • Don’t wait for car count to come to you.
  • We have to learn how to find different clients in a strategic way that we can grow services.
  • We are going to need to become educators in the transportation business, where we are the hub.
  • Safety is a common denominator in everything we do.
    • That opens up additional services we can add.

  • A special thanks to Greg Buckley for sharing his passion – For The Record.
  • Books mentioned in the content library HERE
  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
  • Email Carm HERE.


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The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC

About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!