The Voices, Ideas and Insights that are Shaping the Future of the Automotive Aftermarket - Reside Here Discover and Search the Complete Content Libary Search the Complete Library RR 465: Tom Ham – Your Only Competitor is Yourself 09/10/2019 RR 464: YouTube – Benefit or Burden Part 1 09/06/2019 RR 463: Mitch Schneider – His First Speech 35 Years Ago, Still Relevant today! 09/03/2019 RR 462: Paul McCarthy – AASA President Has the Back of the Service Professional 08/30/2019 RR 461: Dan Taylor – Emotional Intelligence (EQ) Leads to High Performance Shops – Part 1 08/27/2019 RR 460: Erick Bock – How to Quit Your Job and Face your FEARS – Go Where Your Passion Resides! 08/23/2019 RR 459: Standards And Values Foster a United Purpose for Your Team 08/20/2019 RR 458: John Passante and Rob Tinson – Is Face To Face Communications Gone? 08/16/2019 RR 457: Justin Allen – Working Too Hard? Feel Burned Out? 08/13/2019 RR 456: Jennifer Grady ESQ – Harassment Training Required by Law 08/09/2019 RR 455: Scott Shotton – Building Quality Trainers of Tomorrow 08/06/2019 RR 454: Danny Durbin – Integrating the Third Generation 08/02/2019 RR 453: Dutch Silverstein puts an ADAS Scholarship Worth $4,000 On the Line! 07/30/2019 RR 452: Danielle and Brett Bohlmann – Creating Work/Life Harmony 07/26/2019 RR 451: Dan Gilley – Attracting the Right Talent with the Right Stuff 07/23/2019 Trailer – Why Would You Want To Listen and Who the Heck Am I? 07/19/2019 RR 450: Michael Eilbracht – Becoming an Industry Trainer 07/19/2019 RR 449: Maryann Croce – What Advice Would You Give a New Business Owner? Will this advice benefit the established business person? 07/16/2019 RR 448: Larry Dragan – Life After Selling My Business – Lemon Law Expert Witness, Certified Mediator and Appraiser 07/12/2019 RR 447: Jonnie Wright – Customer Service: What Are The Three Things You Want To Get Better At? 07/09/2019 RR 446: Privacy, Data Ownership and Cyber-security Threatens the Automotive Aftermarket 07/05/2019 RR 445: Chris Cotton – Certified Profit First Professional 07/02/2019 RR 444: Technician Round Table – Part 7 – Heipp – Landry – Fanslow: Professionalism and More 06/28/2019 RR 443: Jill Trotta – Survey Results – The Best and Worst Metro Cities for Car Repair 06/25/2019 RR 442: Joe Register – What are the Puts and Takes In Servicing Advanced Technologies 06/21/2019 RR 441: Geek Talk 2.0 Part 4 – Can Our Data Be Used As a Benefit to Others and Us? 06/18/2019 RR 440: Bill Hanvey – Ownership of Vehicle Telematic Data Must Flow to the Vehicle Owner 06/14/2019 RR 439: Safety Training in the Workplace – Charlie Ayers with CCAR 06/11/2019 RR 438: My New Shop – From the Ground Up – Doug Callaghan 06/07/2019 RR 437: Recruiters Round Table with Kyle Holt & Jay Goninen 06/04/2019 RR 436: Brad Beeston – Building a Reputation Online 05/31/2019 RR 435: Young Careers In The Making – Automotive College Student Panel at CarFest 2019 05/28/2019 RR 434: Training Talk – Daytime vs. Night Time Training | ASE Certification | Instructors and Students 05/24/2019 RR 433: The Importance of Third Party Credentials | Creating a Learning Culture in Your Business 05/21/2019 RR 432: Shop Talk 11 – Important Aftermarket Partnership – Shop, Parts Supplier and Manufacturer 05/17/2019 RR 431: Sara Fraser – The Power of Social Media for Automotive Professionals 05/14/2019 RR 430: Jennifer Filzen- What Dancing Taught Me About Running a Successful Business 05/10/2019 RR 429: Family Succession Part 2 – Parents on their Daughters Succession Plan 05/07/2019 RR 428: Tech Talk – ADAS | Support Vendors That Support Training | Fundamental Training 05/03/2019 RR 427: Vin Waterhouse – You Should Have the Highest Payroll in Town, Not the Lowest 04/30/2019 RR 426: Supporting Technician Training with Technology and Partnerships – Paul Louwers – AVI On Demand 04/26/2019 RR 425: Ray Fisher – Networking Just May Be Your Secret Weapon 04/23/2019 RR 424: New Aftermarket Measurement – Cost Per Billed Hour – Will Drive Your Profitability 04/19/2019 RR 423: Shop Talk 10 – Sold My Business – What’s Next? 04/16/2019 RR 422: A Case for Shop Specialization 04/12/2019 « Previous 1 2 3 4 5 … 13 Next » Final Inspection – Quality Controls & Covid-19 [THA 164] 03/26/2020 Make your Competitor Your Friend [THA 163] 03/19/2020 Are You Paying for Training? The Right Thing To Do [THA 162] 03/12/2020 Insurance Coverage Review – Part 1 [THA 161] 03/05/2020 Open Forum: Ask the Shop Owner – Part 2 [THA 160] 02/27/2020 Service Advisor Role Play #4 [THA 159] 02/20/2020 Shop Owner Open Forum [THA 158] 02/13/2020 Flat Rate vs Hourly-Bonus Hybrid Pay Plans [THA 157] 02/06/2020 Localizing National Training [THA 156] 01/30/2020 Are You Selling Tires? [THA 155] 01/23/2020 Cash is King and Important to Your Business [THA 154] 01/16/2020 Pricing Parts Purchased from Dealers [THA 153] 01/09/2020 How To Increase Your Labor Rate Without Losing Car Count [THA 152] 01/02/2020 Dominate Your Market – Own the Two Mile Zone [THA 151] 12/25/2019 THA 150: Three Financial Challenges – Coaches Perspective 12/19/2019 THA 149: Top Financial Challenges to Overcome – Shop Owner Perspective 12/12/2019 THA 148: Generating Repeat Business 12/04/2019 THA 147: Overcoming Debt 11/28/2019 THA 146: The Value of Twenty Groups 11/21/2019 THA 145: The Extreme Value of Shop Tours Part 2 11/14/2019 THA 144: Drug Testing in the New Age of Legalized Cannabis 11/07/2019 THA 143: myASE Renewal APP – There’s an APP for That! 10/31/2019 THA 142: Business Coaches Lab – Building an Enduring Business Culture – Part 2 10/24/2019 THA 141: Selling Your Business – Valuation Strategies 10/17/2019 THA 140: Interview Tactics for a Cultural Fit 10/10/2019 THA 139: Trending – Close the Shop and Take My Entire Team to Training 10/03/2019 THA 138: The Business Side of ADAS – Advanced Driver Assistance Systems 09/26/2019 THA 137: The Language of Welcome 09/19/2019 THA 136: Branch Growth Strategy 09/12/2019 THA 135: Implementing Profit First – Shop Owners Thrilled With Results 09/05/2019 THA 134: Market Changes and What I’m Doing About Them 08/29/2019 THA 133: Why Soft or Life Skills Training Matters for Business Success 08/22/2019 THA 132: Business Coaches Lab: Building an Enduring Business Culture 08/14/2019 THA 131: Preparing Your Shop For the Next Five and Ten Years 08/08/2019 THA 130: Service Advisor Role Play #3 08/01/2019 THA 129: Customer Financing Options 07/25/2019 THA 128: Valuing and Positioning Your Business For Sale 07/18/2019 THA 127: Overcoming Owner Burnout 07/11/2019 THA 126: Firing Customers – When is it Right or Wrong? 07/04/2019 THA 125: Client Loyalty Programs – Do They Work? 06/27/2019 THA 124: So You Need an Accountability Coach? 06/20/2019 THA 123: The Power of the Supplier and Service Professional Relationship. 06/13/2019 THA 122: Talent Management – Developing Your Leadership Team 06/06/2019 THA 121: APPS That Improve Productivity and Make for a More Efficient You 05/30/2019 THA 120: How Can We Provide Our Technicians a $100K Yearly Pay Package? 05/23/2019 1 2 3 4 Next » Stop Quoting Price Over the Phone – Maylan Newton [FTR 091] 03/30/2020 Financial struggles. Gain Control of your Finances [FTR 090] 03/26/2020 Cecil Bullard – Parts Pricing in the Age of Online Parts Sellers [FTR 089] 03/16/2020 Shops Putting Others Down. WHY? – Tom Palermo [FTR 088] 03/09/2020 Kevin Lekas – ASE Renewal APP – Certification Without Expiration [FTR 087] 03/02/2020 Kim Aurenheimer – Fall In Love With Your Business, Again [FTR 086] 02/24/2020 Bob Greenwood on Billed Hours Per RO [FTR 085] 02/17/2020 Ben Johnson – The Power of WHY [FTR 084] 02/10/2020 Jerry Holcom – Banking on Our Future – TTEF Scholarships [FTR 083] 02/03/2020 Steve Finzel – Too Many Fluids [FTR 082] 01/27/2020 Brian Sump – Never Let Your Foot Off The Pedal [FTR 081] 01/19/2020 Matt Fanslow – Helping Local Shops [FTR 080] 01/13/2020 Andy Bizub – Too Many Are Quick To Trash Each Other Based On Emotions And Not Facts [FTR 079] 01/06/2020 Carm Capriotto – 2020 – The Year You DO! [FTR 078] 12/30/2019 Matt Fanslow – Kobayashi Maru – Lessons From Star Trek [FTR 77] 12/23/2019 FTR 076: Josh McFarlin – Dream Big – You’ll be surprised Where a Career in the Automotive Will Take You 12/16/2019 FTR 075: Bill Hill – Yearly Bonus is All About a Commitment to Training 12/09/2019 FTR 074: Deb Van Batenburg – Fix The Things You Tolerate 12/02/2019 FTR 073: Bob Heipp – Stop Enabling the 80% Who Are Not Committed to Training 11/25/2019 FTR 072: Bill Haas – Are You Aware What the Dealerships are Doing to Compete with the Independent 11/18/2019 FTR 071: Mike Davidson – Wage and Hour Laws – Don’t Ignore This 11/11/2019 FTR 070 Tim Dwyer – Why You Need to be Involved in Skills USA or Canada 11/04/2019 FTR 069: Matt Fanslow on Diet and Exercise – Not Necessarily a High Priority for Aftermarket Pros 10/28/2019 FTR 068: Ron Ipach – Close Your Shop and Go Get a Job 10/21/2019 FTR 067: Rick White – Change Your Life and Your Business 10/14/2019 FTR 066: Carm Capriotto – Struggling Shops and The Rule of Holes 10/07/2019 FTR 065: Bill Haas – Never Let a Third Party Influence Your Profit Structure 09/30/2019 FTR 064: Mike Davidson – Where to Find Apprentices for Your Shop 09/23/2019 FTR 063: Matt Fanslow – What The Aftermarket Can Learn From Reality TV Business Shows 09/16/2019 FTR 062: Rena Rennebohm – Stop Hiring Me To Fix Your Business From the Front Counter 09/09/2019 FTR 061: Bill Haas – Let’s Not Make The Same Mistake We Made With R12 With Ownership Of Data? Let’s Re-think This. 09/02/2019 FTR 060: Jeff Rudnick – Are Cooperatives in Our Future 08/26/2019 FTR 059: Greg Buckley on LYFT 08/19/2019 FTR 058: Tomi Oliva – Would You Work For You? 08/12/2019 FTR 057: Carm Capriotto – Get Involved In This National Cancer Research Program – Brakes For Breasts 08/05/2019 FTR 056: Justin Barrett – Hard Talk on Areas of Improvement for Independents 07/29/2019 FTR 055: Matt Fanslow – We Should Take The Same Skill Set For Automotive Diagnostics And Apply It To KPI Management 07/22/2019 FTR 054: Roy Schnepper – ASA Behind the Scenes 07/15/2019 FTR 053: Judi Haglin – Do You Know The Exact Source of Your Marketing Efforts? 07/08/2019 FTR 052: Build Your Bench – Kyle Holt and Jay Goninen 07/01/2019 FTR 051: Jerry Holcom – Where is Your Personal Commitment & Professionalism 06/24/2019 FTR 050: What the Aftermarket Can Learn from Professional Wrestling – Matt Fanslow 06/17/2019 FTR 049: Tom Lambert – Discount Model Marketing 06/10/2019 FTR 048: Amy Mattinat – Our Technicians Are Car Doctors 06/03/2019 FTR 047: Jim Silverman – Stop Being Ordinary – Here is What it Takes to Become Extraordinary 05/27/2019 1 2 3 Next »
