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Electric Vehicle Outlook with Derek Kaufman [RR 776]

09/02/2022

Car Coach Reports with Lauren Fix [RR 775]

08/30/2022

Mobile Air Climate Systems Association (MACS) – Peter Coll and Andy Fiffick [RR 774]

08/26/2022

Customer Perceptions Part 1 – Bob Cooper and Bill Greeno [RR 773]

08/23/2022

“Uncopyable Sales Secrets: How to Create an Unfair Advantage and Outsell Your Competition” by Kay Miller [RR 772]

08/19/2022

The Women of NAPA AutoCare [RR 771]

08/16/2022

Hypocrisy: Check Yourself, Before You Wreck Yourself – Matt Fanslow [RR 770]

08/12/2022

2022 Napa Technician Of The Year: Meg Lewis [RR 769]

08/09/2022

Work Happy, Drive Happy [RR 768]

08/05/2022

Ron Capps: Two Time World Champion NHRA Driver Turned Team Owner [RR 767]

08/02/2022

How Partnerships Work [RR 766]

07/29/2022

What Do Technicians Really Want? – Jimmy Alauria and Jason Stretch [RR 765]

07/26/2022

My Computer Was Hacked: Now What? – Tom Sciortino [RR 764]

07/22/2022

Processes: The Pulse of Your Business – Randy O’Connor [RR 763]

07/19/2022

Update: Training/Future of Hybrids and Ev’s with Craig Van Batenburg [RR 762]

07/15/2022

The New ADAS L4 ASE Certification – Shepanek, Haugh, and Perkins [RR 761]

07/12/2022

How To Build Relationships with Students and Schools [RR 760]

07/08/2022

A Collective Think Tank – Marconi – Murphy – Morrill [RR 759]

07/05/2022

Do You Have a 40% Close Rate For Pre Scheduled Appointments? Brett Beachler [RR 758]

07/01/2022

4 Locations and Growing – Craig Popp [RR 757]

06/28/2022

Do You Have a Customer Avatar? – Daniel Griffith [RR 756]

06/24/2022

Is Your Mission Statement Your Passion Statement? – Bill Greeno [RR 755]

06/21/2022

Hairdresser Turned Shop Owner – Danielle Villa [RR 754]

06/17/2022

Survey Says [RR 753]

06/14/2022

From Investment Banker to Shop Owner [RR 752]

06/10/2022

Motorist Assurance Program (MAP) [RR 751]

06/07/2022

Surviving Two Store Openings During the Pandemic [RR 750]

06/03/2022

The Value of Exit Interviews [THA 278]

06/02/2022

The Many Roles Of The Shop Owner – Dr. Dave Weiman [RR 749]

05/31/2022

The Lowest Price Shop Is Not Your Competitor – Reggie Stewart [RR 748]

05/27/2022

Google Reviews – Jimmy Lea [RR 747]

05/24/2022

From the Bays to the Classroom – Brandon Steckler [RR 746]

05/20/2022

“You’re Not A Technician, You’re A Technical Expert” Aaron Becker [RR 745]

05/17/2022

The Hardest Lessons to Learn – Kevin Eckler [RR 744]

05/13/2022

“Vision, KC Is My Happy Place” [RR 743]

05/10/2022

Power Panel: Internal Communication [CC 107]

05/09/2022

Growing? Is Another Shop In Your Future? – Greg Bunch [RR 742]

05/06/2022

Wide Open Training Discussion with No Agenda [RR 741]

05/03/2022

Do Your Standards Align with Your Core Values [RR 740]

04/29/2022

Women In Auto Care 2022 Conference – Tracy Capriotto [RR 739]

04/26/2022

Pay Attention To Your Health – Jerry Holcom [RR 738]

04/22/2022

New Customer Orientation – Kevin Vaught [RR 737]

04/19/2022

Tom’s Trends – Shop Open & Close Hours [CC 106]

04/18/2022

Celebrating Educators [RR 736]

04/15/2022

Are You Ready to Open a Second Location? – Justin Barrett [RR 735]

04/12/2022

Going Electric in California [THA 320]

03/23/2023

Managing Comebacks and Quality Control [THA 319]

03/16/2023

Future Shop: Sooner Than You Think [THA 318]

03/09/2023

Using My Dashboard to Find Trends [THA 317]

03/02/2023

Surviving a Health Scare [THA 316]

02/23/2023

Prepare Your Business for Sale [THA 315]

02/16/2023

Core Values: Know Them, Live Them [THA 314]

02/09/2023

Aftermarket Radio Network 2023 Forecast [THA 313]

02/02/2023

Service Advisor Overload: Part 2 [THA 312]

01/26/2023

Advice For New Shop Owners [THA 311]

01/19/2023

Forget the Past: Focus on the Future [THA 310]

01/12/2023

Strategies to Communicate Pay: The Good, Bad and Ugly [THA 309]

01/05/2023

What Does the Shop of the Future Look Like? [THA 308]

12/29/2022

Learn to Lead: Empower Your People [THA 307]

12/22/2022

Remote Ownership [THA 306]

12/15/2022

Seller Beware [THA 304]

12/01/2022

Alignments! Rates, Numbers and ROI [THA 303]

11/24/2022

We Are Paperless and Loving It! [THA 302]

11/17/2022

Service Advisor Pay Plans [THA 301]

11/10/2022

Dave Ramsey Financial Program [THA 300]

11/03/2022

Differentiate with Video [THA 299]

10/27/2022

Technician Tools and Jocko [THA 298]

10/20/2022

Onboarding New Team Members [THA 297]

10/13/2022

Climbing Out Of Despair [THA 296]

10/06/2022

Preserving Your Reputation [THA 295]

09/29/2022

Right to Repair Update and a Trip to Washington [THA 294]

09/22/2022

What Should We Call DVI’s? [THA 293]

09/15/2022

Why Speak to Fifth Graders? [THA 292]

09/08/2022

Customer Amenities [THA 291]

09/01/2022

Numbers Don’t Lie, They Also Don’t Tell the Truth [THA 290]

08/25/2022

Flat Rate VS Salary Debate [THA 289]

08/18/2022

Writing Ads That Attract Rock Stars [THA 288]

08/11/2022

Maintenance Intervals: Industry Standards [THA 287]

08/03/2022

Why Do a Repair Order Audit? [THA 286]

07/28/2022

Identify Your Ideal Customer [THA 285]

07/21/2022

Are You Selling Customer Experience or Price? [THA 284]

07/14/2022

The Extreme Value of a ‘SWOT’ for your Business [THA 283]

07/07/2022

Incentive Pay Ideas for Technicians [THA 282]

06/30/2022

Is Your Bathroom Like the Ritz Carlton? [THA 281]

06/23/2022

ABC Technician: What Does It Mean? [THA 280]

06/16/2022

Technician Mentoring [THA 279]

06/09/2022

Prepare for the Future [THA 277]

05/26/2022

Build Your Labor Rate From The Ground Up [THA 276]

05/19/2022

Plan For Slow Times [THA 275]

05/12/2022

Details Matter [THA 274]

05/05/2022

Newly Purchased ADAS Calibration Equipment [AW 150]

03/25/2023

Delivering Amazing Customer Experience is Taught, Not Assumed [AW 149]

03/18/2023

Internal Company App Gets the Word Out [AW 148]

03/11/2023

Survey Says: Stress Level, Why Reject a Technician Application, Health Insurance and More! [AW 147]

03/04/2023

4 Day Work Week and Our Own App [AW 146]

02/25/2023

An Update: Mobile Diag and Training [AW 145]

02/18/2023

Which Scan Tool Should I Buy? Vision Hi-Tech & Expo 2023 [AW 144]

02/11/2023

Right to Repair Momentum – Rob Merwin [AW 143]

02/04/2023

Benefits of Toastmasters – Craig O’Neill [AW 142]

01/28/2023

Extended Car Warranties – Greg Buckley [AW 141]

01/21/2023

Used Car Market – Lauren Fix [AW 140]

01/14/2023

Creating Simple YouTube Videos Under 60 Seconds – Niko Sougias [AW 139]

01/07/2023

Student Career Fair [AW 138]

12/31/2022

The Best Part of a Student’s Day: Interning at Local Shop [AW 137]

12/24/2022

Second Location: “Lower Slower Delaware” [AW 136]

12/17/2022

Wife Encouraged Husband To Open His Own Shop [AW 135]

12/10/2022

The Front Counter: “Picking Up The Pennies” Aaron Woods [AW 134]

12/03/2022

“Goals Set, Goals Accomplished” Jon Kloosterman [AW 133]

11/26/2022

Fleets: Our Next Frontier- Lee and Kelli Weatherby [AW 132]

11/19/2022

The Internet Is Educating Your Customers…Shouldn’t You? – Keith Benline [AW 131]

11/12/2022

Demeny Pollitt Lists Her Labor Rates and Menu Prices On Website [AW 130]

11/05/2022

“I Did Not Know!” – In the Bays with Tracy Capriotto [AW 129]

10/29/2022

Inside Chapel Hill Tire: Empowering Employees and Branding [AW 128]

10/22/2022

We Built the Building, But the Building Built Us – Tara and Dan Topel [AW 127]

10/15/2022

Only 1st Class – Harry Whyte [AW 126]

10/08/2022

3 Shops In 1 – Travis Comfort [AW 125]

10/01/2022

Avocados and Automotive – Rena Rennebohm [AW 124]

09/24/2022

Customer Buys Legacy Shop, Grew 400% – Todd Cole [AW 123]

09/17/2022

Satellite Location: Diamond in the Rough – Jorge Gilligan [AW 122]

09/10/2022

Maximizing Space and Efficiency – Bob Noreiga [AW 121]

09/03/2022

Big Success in a Small Town – Jeff Grassman [AW 120]

08/27/2022

Second Location: Opportunity Knocked – Andy Bizub [AW119]

08/20/2022

Purchased, Renovated and Reopened in 6 Months – Seth Thorson [AW118]

08/13/2022

Be Proud of Your Culture [AW 117]

08/06/2022

Finding Success in an Auto Repair Complex [AW 116]

07/30/2022

Helping the Community Deter Converter Theft [AW 115]

07/23/2022

Details Matter to Your Customers and Employees – Dale Warmuth [AW 114]

07/16/2022

Growing Pains with Jim Shukys [AW 113]

07/09/2022

You Need an Organizing Board – Discover Why with Jimmy Alauria [AW 112]

07/02/2022

Surviving the Loss of 3 Technicians in 3 Weeks – John Bridgwater [AW 111]

06/25/2022

Moving to a New Shop [AW 110]

06/18/2022

Two Locations, One Campus [AW 109]

06/11/2022

Process Driven: Stop Restarting Jobs [AW 108]

06/04/2022

Technician Time Management [AW 107]

05/28/2022

Being Focused Led to Dream Shop [AW 106]

05/21/2022

Aftermarket Weekly – Episode 044

03/09/2021

Aftermarket Weekly Episode 043

03/02/2021

Aftermarket Weekly – Episode 042

02/23/2021

Aftermarket Weekly – Episode 041

02/16/2021

Aftermarket Weekly – Episode 040

02/09/2021

Aftermarket Weekly – Episode 039

02/02/2021

Aftermarket Weekly – Episode 038

01/26/2021

Aftermarket Weekly – Episode 037

01/19/2021

Aftermarket Weekly – Episode 036

01/12/2021

Aftermarket Weekly – Episode 035

01/05/2021

Aftermarket Weekly – Episode 034

12/29/2020

Aftermarket Weekly – Episode 033

12/22/2020

Aftermarket Weekly – Episode 032

12/15/2020

Aftermarket Weekly – Episode 031

12/08/2020

Aftermarket Weekly – Episode 30

12/01/2020

Aftermarket Weekly – Episode 29

11/24/2020

Aftermarket Weekly Episode 028

11/17/2020

Aftermarket Weekly LIVE – Episode 27

11/10/2020

Aftermarket Weekly Live – Episode 026

11/03/2020

Aftermarket Weekly LIVE – Episode 025

10/27/2020

Aftermarket Weekly Live – Episode 24

10/20/2020

Aftermarket Weekly LIVE – Episode 023

10/13/2020

Aftermarket Weekly LIVE – Episode 022

10/06/2020

Aftermarket Weekly LIVE – Episode 021

09/29/2020

Aftermarket Weekly LIVE Episode 020

09/23/2020

Aftermarket Weekly LIVE – Episode 019

09/15/2020

Aftermarket Weekly LIVE – Episode 018

09/08/2020

Aftermarket Weekly LIVE – Episode 017

09/01/2020

Aftermarket Weekly LIVE – Episode 016

08/25/2020

Aftermarket Weekly LIVE – Episode 015

08/18/2020

Aftermarket Weekly LIVE Episode 014

08/11/2020

Aftermarket Weekly LIVE Episode 013

08/04/2020

Aftermarket Weekly LIVE Episode 012

07/28/2020

Aftermarket Weekly LIVE Episode 11

07/21/2020

Aftermarket Weekly LIVE Episode 010

07/14/2020

Aftermarket Weekly LIVE Episode 009

07/07/2020

Aftermarket Weekly LIVE Episode 008

06/30/2020

Aftermarket Weekly LIVE Episode 007

06/23/2020

Aftermarket Weekly LIVE Episode 006

06/16/2020

Aftermarket Weekly Live Episode 5

06/09/2020

Aftermarket Weekly LIVE Episode 4

06/02/2020

Aftermarket Weekly LIVE Episode 3

05/26/2020

Aftermarket Weekly LIVE Episode 2

05/19/2020

Aftermarket Weekly LIVE Episode 1

05/12/2020

Stop Quoting Price Over the Phone – Maylan Newton [FTR 091]

03/30/2020

Financial struggles. Gain Control of your Finances [FTR 090]

03/26/2020

Cecil Bullard – Parts Pricing in the Age of Online Parts Sellers [FTR 089]

03/16/2020

Shops Putting Others Down. WHY? – Tom Palermo [FTR 088]

03/09/2020

Kevin Lekas – ASE Renewal APP – Certification Without Expiration [FTR 087]

03/02/2020

Kim Aurenheimer – Fall In Love With Your Business, Again [FTR 086]

02/24/2020

Bob Greenwood on Billed Hours Per RO [FTR 085]

02/17/2020

Ben Johnson – The Power of WHY [FTR 084]

02/10/2020

Jerry Holcom – Banking on Our Future – TTEF Scholarships [FTR 083]

02/03/2020

Steve Finzel – Too Many Fluids [FTR 082]

01/27/2020

Brian Sump – Never Let Your Foot Off The Pedal [FTR 081]

01/19/2020

Matt Fanslow – Helping Local Shops [FTR 080]

01/13/2020

Andy Bizub – Too Many Are Quick To Trash Each Other Based On Emotions And Not Facts [FTR 079]

01/06/2020

Carm Capriotto – 2020 – The Year You DO! [FTR 078]

12/30/2019

Matt Fanslow – Kobayashi Maru – Lessons From Star Trek [FTR 77]

12/23/2019

FTR 076: Josh McFarlin – Dream Big – You’ll be surprised Where a Career in the Automotive Will Take You

12/16/2019

FTR 075: Bill Hill – Yearly Bonus is All About a Commitment to Training

12/09/2019

FTR 074: Deb Van Batenburg – Fix The Things You Tolerate

12/02/2019

FTR 073: Bob Heipp – Stop Enabling the 80% Who Are Not Committed to Training

11/25/2019

FTR 072: Bill Haas – Are You Aware What the Dealerships are Doing to Compete with the Independent

11/18/2019

FTR 071: Mike Davidson – Wage and Hour Laws – Don’t Ignore This

11/11/2019

FTR 070 Tim Dwyer – Why You Need to be Involved in Skills USA or Canada

11/04/2019

FTR 069: Matt Fanslow on Diet and Exercise – Not Necessarily a High Priority for Aftermarket Pros

10/28/2019

FTR 068: Ron Ipach – Close Your Shop and Go Get a Job

10/21/2019

FTR 067: Rick White – Change Your Life and Your Business

10/14/2019

FTR 066: Carm Capriotto – Struggling Shops and The Rule of Holes

10/07/2019

FTR 065: Bill Haas – Never Let a Third Party Influence Your Profit Structure

09/30/2019

FTR 064: Mike Davidson – Where to Find Apprentices for Your Shop

09/23/2019

FTR 063: Matt Fanslow – What The Aftermarket Can Learn From Reality TV Business Shows

09/16/2019

FTR 062: Rena Rennebohm – Stop Hiring Me To Fix Your Business From the Front Counter

09/09/2019

FTR 061: Bill Haas – Let’s Not Make The Same Mistake We Made With R12 With Ownership Of Data? Let’s Re-think This.

09/02/2019

FTR 060: Jeff Rudnick – Are Cooperatives in Our Future

08/26/2019

FTR 059: Greg Buckley on LYFT

08/19/2019

FTR 058: Tomi Oliva – Would You Work For You?

08/12/2019

FTR 057: Carm Capriotto – Get Involved In This National Cancer Research Program – Brakes For Breasts

08/05/2019

FTR 056: Justin Barrett – Hard Talk on Areas of Improvement for Independents

07/29/2019

FTR 055: Matt Fanslow – We Should Take The Same Skill Set For Automotive Diagnostics And Apply It To KPI Management

07/22/2019

FTR 054: Roy Schnepper – ASA Behind the Scenes

07/15/2019

FTR 053: Judi Haglin – Do You Know The Exact Source of Your Marketing Efforts?

07/08/2019

FTR 052: Build Your Bench – Kyle Holt and Jay Goninen

07/01/2019

FTR 051: Jerry Holcom – Where is Your Personal Commitment & Professionalism

06/24/2019

FTR 050: What the Aftermarket Can Learn from Professional Wrestling – Matt Fanslow

06/17/2019

FTR 049: Tom Lambert – Discount Model Marketing

06/10/2019

FTR 048: Amy Mattinat – Our Technicians Are Car Doctors

06/03/2019

FTR 047: Jim Silverman – Stop Being Ordinary – Here is What it Takes to Become Extraordinary

05/27/2019