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The Voices, Ideas and Insights that are Shaping the Future of the Automotive Aftermarket - Reside Here

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RR 465: Tom Ham – Your Only Competitor is Yourself

09/10/2019

RR 464: YouTube – Benefit or Burden Part 1

09/06/2019

RR 463: Mitch Schneider – His First Speech 35 Years Ago, Still Relevant today!

09/03/2019

RR 462: Paul McCarthy – AASA President Has the Back of the Service Professional

08/30/2019

RR 461: Dan Taylor – Emotional Intelligence (EQ) Leads to High Performance Shops – Part 1

08/27/2019

RR 460: Erick Bock – How to Quit Your Job and Face your FEARS – Go Where Your Passion Resides!

08/23/2019

RR 459: Standards And Values Foster a United Purpose for Your Team

08/20/2019

RR 458: John Passante and Rob Tinson – Is Face To Face Communications Gone?

08/16/2019

RR 457: Justin Allen – Working Too Hard? Feel Burned Out?

08/13/2019

RR 456: Jennifer Grady ESQ – Harassment Training Required by Law

08/09/2019

RR 455: Scott Shotton – Building Quality Trainers of Tomorrow

08/06/2019

RR 454: Danny Durbin – Integrating the Third Generation

08/02/2019

RR 453: Dutch Silverstein puts an ADAS Scholarship Worth $4,000 On the Line!

07/30/2019

RR 452: Danielle and Brett Bohlmann – Creating Work/Life Harmony

07/26/2019

RR 451: Dan Gilley – Attracting the Right Talent with the Right Stuff

07/23/2019

Trailer – Why Would You Want To Listen and Who the Heck Am I?

07/19/2019

RR 450: Michael Eilbracht – Becoming an Industry Trainer

07/19/2019

RR 449: Maryann Croce – What Advice Would You Give a New Business Owner? Will this advice benefit the established business person?

07/16/2019

RR 448: Larry Dragan – Life After Selling My Business – Lemon Law Expert Witness, Certified Mediator and Appraiser

07/12/2019

RR 447: Jonnie Wright – Customer Service: What Are The Three Things You Want To Get Better At?

07/09/2019

RR 446: Privacy, Data Ownership and Cyber-security Threatens the Automotive Aftermarket

07/05/2019

RR 445: Chris Cotton – Certified Profit First Professional

07/02/2019

RR 444: Technician Round Table – Part 7 – Heipp – Landry – Fanslow: Professionalism and More

06/28/2019

RR 443: Jill Trotta – Survey Results – The Best and Worst Metro Cities for Car Repair

06/25/2019

RR 442: Joe Register – What are the Puts and Takes In Servicing Advanced Technologies

06/21/2019

RR 441: Geek Talk 2.0 Part 4 – Can Our Data Be Used As a Benefit to Others and Us?

06/18/2019

RR 440: Bill Hanvey – Ownership of Vehicle Telematic Data Must Flow to the Vehicle Owner

06/14/2019

RR 439: Safety Training in the Workplace – Charlie Ayers with CCAR

06/11/2019

RR 438: My New Shop – From the Ground Up – Doug Callaghan

06/07/2019

RR 437: Recruiters Round Table with Kyle Holt & Jay Goninen

06/04/2019

RR 436: Brad Beeston – Building a Reputation Online

05/31/2019

RR 435: Young Careers In The Making – Automotive College Student Panel at CarFest 2019

05/28/2019

RR 434: Training Talk – Daytime vs. Night Time Training | ASE Certification | Instructors and Students

05/24/2019

RR 433: The Importance of Third Party Credentials | Creating a Learning Culture in Your Business

05/21/2019

RR 432: Shop Talk 11 – Important Aftermarket Partnership – Shop, Parts Supplier and Manufacturer

05/17/2019

RR 431: Sara Fraser – The Power of Social Media for Automotive Professionals

05/14/2019

RR 430: Jennifer Filzen- What Dancing Taught Me About Running a Successful Business

05/10/2019

RR 429: Family Succession Part 2 – Parents on their Daughters Succession Plan

05/07/2019

RR 428: Tech Talk – ADAS | Support Vendors That Support Training | Fundamental Training

05/03/2019

RR 427: Vin Waterhouse – You Should Have the Highest Payroll in Town, Not the Lowest

04/30/2019

RR 426: Supporting Technician Training with Technology and Partnerships – Paul Louwers – AVI On Demand

04/26/2019

RR 425: Ray Fisher – Networking Just May Be Your Secret Weapon

04/23/2019

RR 424: New Aftermarket Measurement – Cost Per Billed Hour – Will Drive Your Profitability

04/19/2019

RR 423: Shop Talk 10 – Sold My Business – What’s Next?

04/16/2019

RR 422: A Case for Shop Specialization

04/12/2019
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Final Inspection – Quality Controls & Covid-19 [THA 164]

03/26/2020

Make your Competitor Your Friend [THA 163]

03/19/2020

Are You Paying for Training? The Right Thing To Do [THA 162]

03/12/2020

Insurance Coverage Review – Part 1 [THA 161]

03/05/2020

Open Forum: Ask the Shop Owner – Part 2 [THA 160]

02/27/2020

Service Advisor Role Play #4 [THA 159]

02/20/2020

Shop Owner Open Forum [THA 158]

02/13/2020

Flat Rate vs Hourly-Bonus Hybrid Pay Plans [THA 157]

02/06/2020

Localizing National Training [THA 156]

01/30/2020

Are You Selling Tires? [THA 155]

01/23/2020

Cash is King and Important to Your Business [THA 154]

01/16/2020

Pricing Parts Purchased from Dealers [THA 153]

01/09/2020

How To Increase Your Labor Rate Without Losing Car Count [THA 152]

01/02/2020

Dominate Your Market – Own the Two Mile Zone [THA 151]

12/25/2019

THA 150: Three Financial Challenges – Coaches Perspective

12/19/2019

THA 149: Top Financial Challenges to Overcome – Shop Owner Perspective

12/12/2019

THA 148: Generating Repeat Business

12/04/2019

THA 147: Overcoming Debt

11/28/2019

THA 146: The Value of Twenty Groups

11/21/2019

THA 145: The Extreme Value of Shop Tours Part 2

11/14/2019

THA 144: Drug Testing in the New Age of Legalized Cannabis

11/07/2019

THA 143: myASE Renewal APP – There’s an APP for That!

10/31/2019

THA 142: Business Coaches Lab – Building an Enduring Business Culture – Part 2

10/24/2019

THA 141: Selling Your Business – Valuation Strategies

10/17/2019

THA 140: Interview Tactics for a Cultural Fit

10/10/2019

THA 139: Trending – Close the Shop and Take My Entire Team to Training

10/03/2019

THA 138: The Business Side of ADAS – Advanced Driver Assistance Systems

09/26/2019

THA 137: The Language of Welcome

09/19/2019

THA 136: Branch Growth Strategy

09/12/2019

THA 135: Implementing Profit First – Shop Owners Thrilled With Results

09/05/2019

THA 134: Market Changes and What I’m Doing About Them

08/29/2019

THA 133: Why Soft or Life Skills Training Matters for Business Success

08/22/2019

THA 132: Business Coaches Lab: Building an Enduring Business Culture

08/14/2019

THA 131: Preparing Your Shop For the Next Five and Ten Years

08/08/2019

THA 130: Service Advisor Role Play #3

08/01/2019

THA 129: Customer Financing Options

07/25/2019

THA 128: Valuing and Positioning Your Business For Sale

07/18/2019

THA 127: Overcoming Owner Burnout

07/11/2019

THA 126: Firing Customers – When is it Right or Wrong?

07/04/2019

THA 125: Client Loyalty Programs – Do They Work?

06/27/2019

THA 124: So You Need an Accountability Coach?

06/20/2019

THA 123: The Power of the Supplier and Service Professional Relationship.

06/13/2019

THA 122: Talent Management – Developing Your Leadership Team

06/06/2019

THA 121: APPS That Improve Productivity and Make for a More Efficient You

05/30/2019

THA 120: How Can We Provide Our Technicians a $100K Yearly Pay Package?

05/23/2019
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Stop Quoting Price Over the Phone – Maylan Newton [FTR 091]

03/30/2020

Financial struggles. Gain Control of your Finances [FTR 090]

03/26/2020

Cecil Bullard – Parts Pricing in the Age of Online Parts Sellers [FTR 089]

03/16/2020

Shops Putting Others Down. WHY? – Tom Palermo [FTR 088]

03/09/2020

Kevin Lekas – ASE Renewal APP – Certification Without Expiration [FTR 087]

03/02/2020

Kim Aurenheimer – Fall In Love With Your Business, Again [FTR 086]

02/24/2020

Bob Greenwood on Billed Hours Per RO [FTR 085]

02/17/2020

Ben Johnson – The Power of WHY [FTR 084]

02/10/2020

Jerry Holcom – Banking on Our Future – TTEF Scholarships [FTR 083]

02/03/2020

Steve Finzel – Too Many Fluids [FTR 082]

01/27/2020

Brian Sump – Never Let Your Foot Off The Pedal [FTR 081]

01/19/2020

Matt Fanslow – Helping Local Shops [FTR 080]

01/13/2020

Andy Bizub – Too Many Are Quick To Trash Each Other Based On Emotions And Not Facts [FTR 079]

01/06/2020

Carm Capriotto – 2020 – The Year You DO! [FTR 078]

12/30/2019

Matt Fanslow – Kobayashi Maru – Lessons From Star Trek [FTR 77]

12/23/2019

FTR 076: Josh McFarlin – Dream Big – You’ll be surprised Where a Career in the Automotive Will Take You

12/16/2019

FTR 075: Bill Hill – Yearly Bonus is All About a Commitment to Training

12/09/2019

FTR 074: Deb Van Batenburg – Fix The Things You Tolerate

12/02/2019

FTR 073: Bob Heipp – Stop Enabling the 80% Who Are Not Committed to Training

11/25/2019

FTR 072: Bill Haas – Are You Aware What the Dealerships are Doing to Compete with the Independent

11/18/2019

FTR 071: Mike Davidson – Wage and Hour Laws – Don’t Ignore This

11/11/2019

FTR 070 Tim Dwyer – Why You Need to be Involved in Skills USA or Canada

11/04/2019

FTR 069: Matt Fanslow on Diet and Exercise – Not Necessarily a High Priority for Aftermarket Pros

10/28/2019

FTR 068: Ron Ipach – Close Your Shop and Go Get a Job

10/21/2019

FTR 067: Rick White – Change Your Life and Your Business

10/14/2019

FTR 066: Carm Capriotto – Struggling Shops and The Rule of Holes

10/07/2019

FTR 065: Bill Haas – Never Let a Third Party Influence Your Profit Structure

09/30/2019

FTR 064: Mike Davidson – Where to Find Apprentices for Your Shop

09/23/2019

FTR 063: Matt Fanslow – What The Aftermarket Can Learn From Reality TV Business Shows

09/16/2019

FTR 062: Rena Rennebohm – Stop Hiring Me To Fix Your Business From the Front Counter

09/09/2019

FTR 061: Bill Haas – Let’s Not Make The Same Mistake We Made With R12 With Ownership Of Data? Let’s Re-think This.

09/02/2019

FTR 060: Jeff Rudnick – Are Cooperatives in Our Future

08/26/2019

FTR 059: Greg Buckley on LYFT

08/19/2019

FTR 058: Tomi Oliva – Would You Work For You?

08/12/2019

FTR 057: Carm Capriotto – Get Involved In This National Cancer Research Program – Brakes For Breasts

08/05/2019

FTR 056: Justin Barrett – Hard Talk on Areas of Improvement for Independents

07/29/2019

FTR 055: Matt Fanslow – We Should Take The Same Skill Set For Automotive Diagnostics And Apply It To KPI Management

07/22/2019

FTR 054: Roy Schnepper – ASA Behind the Scenes

07/15/2019

FTR 053: Judi Haglin – Do You Know The Exact Source of Your Marketing Efforts?

07/08/2019

FTR 052: Build Your Bench – Kyle Holt and Jay Goninen

07/01/2019

FTR 051: Jerry Holcom – Where is Your Personal Commitment & Professionalism

06/24/2019

FTR 050: What the Aftermarket Can Learn from Professional Wrestling – Matt Fanslow

06/17/2019

FTR 049: Tom Lambert – Discount Model Marketing

06/10/2019

FTR 048: Amy Mattinat – Our Technicians Are Car Doctors

06/03/2019

FTR 047: Jim Silverman – Stop Being Ordinary – Here is What it Takes to Become Extraordinary

05/27/2019
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