Toxic Cultures, Leaders and Team Members [AW 155]

As leaders, we all know that culture is important, but how often do we take the time to really analyze and shape it? Culture is the company’s personality, starting with the leadership team. Michael Smith discusses the significance of culture and offers advice on how to become a better leader. However, toxic culture can hold a company back. Michael advises leaders to identify toxic elements and people in their company and take action to eliminate them. He emphasizes that leaders must be held accountable for the core values and purpose of the company, and they must take action to ensure that the company’s culture aligns with these values.

Michael Smith, Managing Partner, Herzberg Smith and Co, Michael Smith’s previous episodes HERE

Show Notes:  

  • Watch Full Video: HERE
  • (00:03:07) The Number of Shops in the Industry is Shrinking. Michael Smith discusses the number of shops in the automotive aftermarket industry and how it is shrinking due to consolidation.
  • (00:05:41) Culture Starts with the Leadership Team.
  • (00:07:12) Advice on Becoming a Better Leader and Finding the Purpose of the Business.
  • (00:08:52) Starting a Culture. The importance of core values and purpose in building a strong culture from day one.
  • (00:10:47) Assessing Your Culture. Methods for analyzing and assessing the current state of a company’s culture, including surveys and AI data collection.
  • (00:13:06) Eliminating Toxicity. Strategies for identifying and addressing toxic elements within a company’s culture, including difficult decisions about high-producing but toxic employees.
  • (00:15:56) Importance of culture. Michael Smith emphasizes the importance of culture in the automotive aftermarket industry and how it starts with the leadership team.
  • (00:19:08) The power of coaching and networking.

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About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!