Share this... The Voices, Ideas and Insights that are Shaping the Future of the Automotive Aftermarket - Reside Here Discover and Search the Complete Content Libary Search the Complete Library Personalized Customer Service and Marketing Strategies [AW 160] 06/03/2023 Leadership 2.0: Transitioning from Technician to Shop Owner [RR 854] 06/02/2023 Making Dispatch Work [THA 330] 06/01/2023 The Kids Table: The Next Generation in the Automotive Industry [RR 853] 05/30/2023 The Rise and Fall and the Rise Again of the Electric Vehicle [AW 159] 05/27/2023 Getting Over the Success Syndrome [RR 852] 05/26/2023 What Does It Take to Become an A-Tech in the Automotive Aftermarket Industry? [THA 329] 05/25/2023 Cheers to Success: Building a Thriving Business and a Craft Brewery [RR 851] 05/23/2023 The Importance of Self-Reflection and Self-Improvement in Business [AW 158] 05/20/2023 Giving Back to the Community: The Social Impact Initiatives of Adam and Son Auto Repair [RR 850] 05/19/2023 21 Tips: How to Gain an Edge Part 4 [THA 328] 05/18/2023 The Art and Science of Dispatching [RR 849] 05/16/2023 Navigating Family Dynamics in Business Ownership [AW 157] 05/13/2023 Turbo Tim’s Garage: From Core Values to Cats, How to Build a Unique Brand [RR 848] 05/12/2023 Retention: Keeping Top Employees [THA 327] 05/11/2023 Passing the Torch: A Father-Son Journey of Strengths and Learning [RR 847] 05/09/2023 Revving Up Car Care: Inside Look at Rad Air Complete Car Care [AW 156] 05/06/2023 The Power of Partnership: Liz and Keith Perkins on Marriage and Business [RR 846] 05/05/2023 Building Trust and Rapport: The Art of Being a Service Advisor [THA 326] 05/04/2023 From HVAC to Thermal System Management: Opportunities and Challenges [RR 845] 05/02/2023 Toxic Cultures, Leaders and Team Members [AW 155] 04/29/2023 Fueling Your Business: Tips for Increasing Profitability and Developing Processes [RR 844] 04/28/2023 How EOS (Entrepreneurial Operating System) Changed My Business [THA 325] 04/26/2023 Streamlining Workflow: Shop-Ware’s New TechApp for Technicians [RR 843] 04/25/2023 Consistency and Common Sense Trumps Trendiness [AW 154] 04/22/2023 Unlocking Technician Earning Potential [RR 842] 04/21/2023 Why Dressing Professionally Matters in the Shop and Beyond [THA 324] 04/20/2023 Protecting Gross Profit: The Emotional Intelligence Approach [RR 841] 04/18/2023 Closed All 10 Locations for Company Summit [AW 153] 04/15/2023 Crush Your Fears and Build a Sustainable Business [RR 840] 04/14/2023 Alignments Taking Longer: Are We Charging Enough? [THA 323] 04/13/2023 Mastering the Art of Dealing with Difficult Customers [RR 839] 04/11/2023 Unlock the Power of Indeed Resume to Find Technicians Faster [AW 152] 04/08/2023 Technology Horizon, Do You See It? [RR 838] 04/07/2023 How to Create a Leadership Culture [THA 322] 04/06/2023 From Luscious Garage to Earthling Automotive: A Rebranding Journey [RR 837] 04/04/2023 Where is Car Count Heading? Catching Up with Greg Bunch [AW 151] 04/01/2023 The Automotive Industry: Does the Public Really Know What We Do? [RR 836] 03/31/2023 Technician Round Table: Mobile Technicians [THA 321] 03/30/2023 Shop Owner is a Coach and Her Clients’ Biggest Cheerleader [RR 835] 03/28/2023 Newly Purchased ADAS Calibration Equipment [AW 150] 03/25/2023 The Ebb and Flow of Being a Wife and Business Partner [RR 834] 03/24/2023 Going Electric in California [THA 320] 03/23/2023 Job of a Trainer Isn’t a Job, It’s a Lifestyle [RR 833] 03/21/2023 Delivering Amazing Customer Experience is Taught, Not Assumed [AW 149] 03/18/2023 1 2 3 … 21 Next » Making Dispatch Work [THA 330] 06/01/2023 What Does It Take to Become an A-Tech in the Automotive Aftermarket Industry? [THA 329] 05/25/2023 21 Tips: How to Gain an Edge Part 4 [THA 328] 05/18/2023 Retention: Keeping Top Employees [THA 327] 05/11/2023 Building Trust and Rapport: The Art of Being a Service Advisor [THA 326] 05/04/2023 How EOS (Entrepreneurial Operating System) Changed My Business [THA 325] 04/26/2023 Why Dressing Professionally Matters in the Shop and Beyond [THA 324] 04/20/2023 Alignments Taking Longer: Are We Charging Enough? [THA 323] 04/13/2023 How to Create a Leadership Culture [THA 322] 04/06/2023 Technician Round Table: Mobile Technicians [THA 321] 03/30/2023 Going Electric in California [THA 320] 03/23/2023 Managing Comebacks and Quality Control [THA 319] 03/16/2023 Future Shop: Sooner Than You Think [THA 318] 03/09/2023 Using My Dashboard to Find Trends [THA 317] 03/02/2023 Surviving a Health Scare [THA 316] 02/23/2023 Prepare Your Business for Sale [THA 315] 02/16/2023 Core Values: Know Them, Live Them [THA 314] 02/09/2023 Aftermarket Radio Network 2023 Forecast [THA 313] 02/02/2023 Service Advisor Overload: Part 2 [THA 312] 01/26/2023 Advice For New Shop Owners [THA 311] 01/19/2023 Forget the Past: Focus on the Future [THA 310] 01/12/2023 Strategies to Communicate Pay: The Good, Bad and Ugly [THA 309] 01/05/2023 What Does the Shop of the Future Look Like? [THA 308] 12/29/2022 Learn to Lead: Empower Your People [THA 307] 12/22/2022 Remote Ownership [THA 306] 12/15/2022 Seller Beware [THA 304] 12/01/2022 Alignments! Rates, Numbers and ROI [THA 303] 11/24/2022 We Are Paperless and Loving It! [THA 302] 11/17/2022 Service Advisor Pay Plans [THA 301] 11/10/2022 Dave Ramsey Financial Program [THA 300] 11/03/2022 Differentiate with Video [THA 299] 10/27/2022 Technician Tools and Jocko [THA 298] 10/20/2022 Onboarding New Team Members [THA 297] 10/13/2022 Climbing Out Of Despair [THA 296] 10/06/2022 Preserving Your Reputation [THA 295] 09/29/2022 Right to Repair Update and a Trip to Washington [THA 294] 09/22/2022 What Should We Call DVI’s? [THA 293] 09/15/2022 Why Speak to Fifth Graders? [THA 292] 09/08/2022 Customer Amenities [THA 291] 09/01/2022 Numbers Don’t Lie, They Also Don’t Tell the Truth [THA 290] 08/25/2022 Flat Rate VS Salary Debate [THA 289] 08/18/2022 Writing Ads That Attract Rock Stars [THA 288] 08/11/2022 Maintenance Intervals: Industry Standards [THA 287] 08/03/2022 Why Do a Repair Order Audit? [THA 286] 07/28/2022 Identify Your Ideal Customer [THA 285] 07/21/2022 1 2 3 4 Next » THA 143: myASE Renewal APP – There’s an APP for That! 10/31/2019 THA 142: Business Coaches Lab – Building an Enduring Business Culture – Part 2 10/24/2019 THA 141: Selling Your Business – Valuation Strategies 10/17/2019 THA 140: Interview Tactics for a Cultural Fit 10/10/2019 THA 139: Trending – Close the Shop and Take My Entire Team to Training 10/03/2019 THA 138: The Business Side of ADAS – Advanced Driver Assistance Systems 09/26/2019 THA 137: The Language of Welcome 09/19/2019 THA 136: Branch Growth Strategy 09/12/2019 THA 135: Implementing Profit First – Shop Owners Thrilled With Results 09/05/2019 THA 134: Market Changes and What I’m Doing About Them 08/29/2019 « Previous 1 2 3 4 5 … 17 Next » Personalized Customer Service and Marketing Strategies [AW 160] 06/03/2023 The Rise and Fall and the Rise Again of the Electric Vehicle [AW 159] 05/27/2023 The Importance of Self-Reflection and Self-Improvement in Business [AW 158] 05/20/2023 Navigating Family Dynamics in Business Ownership [AW 157] 05/13/2023 Revving Up Car Care: Inside Look at Rad Air Complete Car Care [AW 156] 05/06/2023 Toxic Cultures, Leaders and Team Members [AW 155] 04/29/2023 Consistency and Common Sense Trumps Trendiness [AW 154] 04/22/2023 Closed All 10 Locations for Company Summit [AW 153] 04/15/2023 Unlock the Power of Indeed Resume to Find Technicians Faster [AW 152] 04/08/2023 Where is Car Count Heading? Catching Up with Greg Bunch [AW 151] 04/01/2023 Newly Purchased ADAS Calibration Equipment [AW 150] 03/25/2023 Delivering Amazing Customer Experience is Taught, Not Assumed [AW 149] 03/18/2023 Internal Company App Gets the Word Out [AW 148] 03/11/2023 Survey Says: Stress Level, Why Reject a Technician Application, Health Insurance and More! [AW 147] 03/04/2023 4 Day Work Week and Our Own App [AW 146] 02/25/2023 An Update: Mobile Diag and Training [AW 145] 02/18/2023 Which Scan Tool Should I Buy? Vision Hi-Tech & Expo 2023 [AW 144] 02/11/2023 Right to Repair Momentum – Rob Merwin [AW 143] 02/04/2023 Benefits of Toastmasters – Craig O’Neill [AW 142] 01/28/2023 Extended Car Warranties – Greg Buckley [AW 141] 01/21/2023 Used Car Market – Lauren Fix [AW 140] 01/14/2023 Creating Simple YouTube Videos Under 60 Seconds – Niko Sougias [AW 139] 01/07/2023 Student Career Fair [AW 138] 12/31/2022 The Best Part of a Student’s Day: Interning at Local Shop [AW 137] 12/24/2022 Second Location: “Lower Slower Delaware” [AW 136] 12/17/2022 Wife Encouraged Husband To Open His Own Shop [AW 135] 12/10/2022 The Front Counter: “Picking Up The Pennies” Aaron Woods [AW 134] 12/03/2022 “Goals Set, Goals Accomplished” Jon Kloosterman [AW 133] 11/26/2022 Fleets: Our Next Frontier- Lee and Kelli Weatherby [AW 132] 11/19/2022 The Internet Is Educating Your Customers…Shouldn’t You? – Keith Benline [AW 131] 11/12/2022 Demeny Pollitt Lists Her Labor Rates and Menu Prices On Website [AW 130] 11/05/2022 “I Did Not Know!” – In the Bays with Tracy Capriotto [AW 129] 10/29/2022 Inside Chapel Hill Tire: Empowering Employees and Branding [AW 128] 10/22/2022 We Built the Building, But the Building Built Us – Tara and Dan Topel [AW 127] 10/15/2022 Only 1st Class – Harry Whyte [AW 126] 10/08/2022 3 Shops In 1 – Travis Comfort [AW 125] 10/01/2022 Avocados and Automotive – Rena Rennebohm [AW 124] 09/24/2022 Customer Buys Legacy Shop, Grew 400% – Todd Cole [AW 123] 09/17/2022 Satellite Location: Diamond in the Rough – Jorge Gilligan [AW 122] 09/10/2022 Maximizing Space and Efficiency – Bob Noreiga [AW 121] 09/03/2022 Big Success in a Small Town – Jeff Grassman [AW 120] 08/27/2022 Second Location: Opportunity Knocked – Andy Bizub [AW119] 08/20/2022 Purchased, Renovated and Reopened in 6 Months – Seth Thorson [AW118] 08/13/2022 Be Proud of Your Culture [AW 117] 08/06/2022 Finding Success in an Auto Repair Complex [AW 116] 07/30/2022 1 2 3 Next » Aftermarket Weekly – Episode 044 03/09/2021 Aftermarket Weekly Episode 043 03/02/2021 Aftermarket Weekly – Episode 042 02/23/2021 Aftermarket Weekly – Episode 041 02/16/2021 Aftermarket Weekly – Episode 040 02/09/2021 Aftermarket Weekly – Episode 039 02/02/2021 Aftermarket Weekly – Episode 038 01/26/2021 Aftermarket Weekly – Episode 037 01/19/2021 Aftermarket Weekly – Episode 036 01/12/2021 Aftermarket Weekly – Episode 035 01/05/2021 Aftermarket Weekly – Episode 034 12/29/2020 Aftermarket Weekly – Episode 033 12/22/2020 Aftermarket Weekly – Episode 032 12/15/2020 Aftermarket Weekly – Episode 031 12/08/2020 Aftermarket Weekly – Episode 30 12/01/2020 Aftermarket Weekly – Episode 29 11/24/2020 Aftermarket Weekly Episode 028 11/17/2020 Aftermarket Weekly LIVE – Episode 27 11/10/2020 Aftermarket Weekly Live – Episode 026 11/03/2020 Aftermarket Weekly LIVE – Episode 025 10/27/2020 Aftermarket Weekly Live – Episode 24 10/20/2020 Aftermarket Weekly LIVE – Episode 023 10/13/2020 Aftermarket Weekly LIVE – Episode 022 10/06/2020 Aftermarket Weekly LIVE – Episode 021 09/29/2020 Aftermarket Weekly LIVE Episode 020 09/23/2020 Aftermarket Weekly LIVE – Episode 019 09/15/2020 Aftermarket Weekly LIVE – Episode 018 09/08/2020 Aftermarket Weekly LIVE – Episode 017 09/01/2020 Aftermarket Weekly LIVE – Episode 016 08/25/2020 Aftermarket Weekly LIVE – Episode 015 08/18/2020 Aftermarket Weekly LIVE Episode 014 08/11/2020 Aftermarket Weekly LIVE Episode 013 08/04/2020 Aftermarket Weekly LIVE Episode 012 07/28/2020 Aftermarket Weekly LIVE Episode 11 07/21/2020 Aftermarket Weekly LIVE Episode 010 07/14/2020 Aftermarket Weekly LIVE Episode 009 07/07/2020 Aftermarket Weekly LIVE Episode 008 06/30/2020 Aftermarket Weekly LIVE Episode 007 06/23/2020 Aftermarket Weekly LIVE Episode 006 06/16/2020 Aftermarket Weekly Live Episode 5 06/09/2020 Aftermarket Weekly LIVE Episode 4 06/02/2020 Aftermarket Weekly LIVE Episode 3 05/26/2020 Aftermarket Weekly LIVE Episode 2 05/19/2020 Aftermarket Weekly LIVE Episode 1 05/12/2020 Stop Quoting Price Over the Phone – Maylan Newton [FTR 091] 03/30/2020 Financial struggles. Gain Control of your Finances [FTR 090] 03/26/2020 Cecil Bullard – Parts Pricing in the Age of Online Parts Sellers [FTR 089] 03/16/2020 Shops Putting Others Down. WHY? – Tom Palermo [FTR 088] 03/09/2020 Kevin Lekas – ASE Renewal APP – Certification Without Expiration [FTR 087] 03/02/2020 Kim Aurenheimer – Fall In Love With Your Business, Again [FTR 086] 02/24/2020 Bob Greenwood on Billed Hours Per RO [FTR 085] 02/17/2020 Ben Johnson – The Power of WHY [FTR 084] 02/10/2020 Jerry Holcom – Banking on Our Future – TTEF Scholarships [FTR 083] 02/03/2020 Steve Finzel – Too Many Fluids [FTR 082] 01/27/2020 Brian Sump – Never Let Your Foot Off The Pedal [FTR 081] 01/19/2020 Matt Fanslow – Helping Local Shops [FTR 080] 01/13/2020 Andy Bizub – Too Many Are Quick To Trash Each Other Based On Emotions And Not Facts [FTR 079] 01/06/2020 Carm Capriotto – 2020 – The Year You DO! [FTR 078] 12/30/2019 Matt Fanslow – Kobayashi Maru – Lessons From Star Trek [FTR 77] 12/23/2019 FTR 076: Josh McFarlin – Dream Big – You’ll be surprised Where a Career in the Automotive Will Take You 12/16/2019 FTR 075: Bill Hill – Yearly Bonus is All About a Commitment to Training 12/09/2019 FTR 074: Deb Van Batenburg – Fix The Things You Tolerate 12/02/2019 FTR 073: Bob Heipp – Stop Enabling the 80% Who Are Not Committed to Training 11/25/2019 FTR 072: Bill Haas – Are You Aware What the Dealerships are Doing to Compete with the Independent 11/18/2019 FTR 071: Mike Davidson – Wage and Hour Laws – Don’t Ignore This 11/11/2019 FTR 070 Tim Dwyer – Why You Need to be Involved in Skills USA or Canada 11/04/2019 FTR 069: Matt Fanslow on Diet and Exercise – Not Necessarily a High Priority for Aftermarket Pros 10/28/2019 FTR 068: Ron Ipach – Close Your Shop and Go Get a Job 10/21/2019 FTR 067: Rick White – Change Your Life and Your Business 10/14/2019 FTR 066: Carm Capriotto – Struggling Shops and The Rule of Holes 10/07/2019 FTR 065: Bill Haas – Never Let a Third Party Influence Your Profit Structure 09/30/2019 FTR 064: Mike Davidson – Where to Find Apprentices for Your Shop 09/23/2019 FTR 063: Matt Fanslow – What The Aftermarket Can Learn From Reality TV Business Shows 09/16/2019 FTR 062: Rena Rennebohm – Stop Hiring Me To Fix Your Business From the Front Counter 09/09/2019 FTR 061: Bill Haas – Let’s Not Make The Same Mistake We Made With R12 With Ownership Of Data? Let’s Re-think This. 09/02/2019 FTR 060: Jeff Rudnick – Are Cooperatives in Our Future 08/26/2019 FTR 059: Greg Buckley on LYFT 08/19/2019 FTR 058: Tomi Oliva – Would You Work For You? 08/12/2019 FTR 057: Carm Capriotto – Get Involved In This National Cancer Research Program – Brakes For Breasts 08/05/2019 FTR 056: Justin Barrett – Hard Talk on Areas of Improvement for Independents 07/29/2019 FTR 055: Matt Fanslow – We Should Take The Same Skill Set For Automotive Diagnostics And Apply It To KPI Management 07/22/2019 FTR 054: Roy Schnepper – ASA Behind the Scenes 07/15/2019 FTR 053: Judi Haglin – Do You Know The Exact Source of Your Marketing Efforts? 07/08/2019 FTR 052: Build Your Bench – Kyle Holt and Jay Goninen 07/01/2019 FTR 051: Jerry Holcom – Where is Your Personal Commitment & Professionalism 06/24/2019 FTR 050: What the Aftermarket Can Learn from Professional Wrestling – Matt Fanslow 06/17/2019 FTR 049: Tom Lambert – Discount Model Marketing 06/10/2019 FTR 048: Amy Mattinat – Our Technicians Are Car Doctors 06/03/2019 FTR 047: Jim Silverman – Stop Being Ordinary – Here is What it Takes to Become Extraordinary 05/27/2019 1 2 3 Next » Share this...
