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Personalized Customer Service and Marketing Strategies [AW 160]

06/03/2023

Leadership 2.0: Transitioning from Technician to Shop Owner [RR 854]

06/02/2023

Making Dispatch Work [THA 330]

06/01/2023

The Kids Table: The Next Generation in the Automotive Industry [RR 853]

05/30/2023

The Rise and Fall and the Rise Again of the Electric Vehicle [AW 159]

05/27/2023

Getting Over the Success Syndrome [RR 852]

05/26/2023

What Does It Take to Become an A-Tech in the Automotive Aftermarket Industry? [THA 329]

05/25/2023

Cheers to Success: Building a Thriving Business and a Craft Brewery [RR 851]

05/23/2023

The Importance of Self-Reflection and Self-Improvement in Business [AW 158]

05/20/2023

Giving Back to the Community: The Social Impact Initiatives of Adam and Son Auto Repair [RR 850]

05/19/2023

21 Tips: How to Gain an Edge Part 4 [THA 328]

05/18/2023

The Art and Science of Dispatching [RR 849]

05/16/2023

Navigating Family Dynamics in Business Ownership [AW 157]

05/13/2023

Turbo Tim’s Garage: From Core Values to Cats, How to Build a Unique Brand [RR 848]

05/12/2023

Retention: Keeping Top Employees [THA 327]

05/11/2023

Passing the Torch: A Father-Son Journey of Strengths and Learning [RR 847]

05/09/2023

Revving Up Car Care: Inside Look at Rad Air Complete Car Care [AW 156]

05/06/2023

The Power of Partnership: Liz and Keith Perkins on Marriage and Business [RR 846]

05/05/2023

Building Trust and Rapport: The Art of Being a Service Advisor [THA 326]

05/04/2023

From HVAC to Thermal System Management: Opportunities and Challenges [RR 845]

05/02/2023

Toxic Cultures, Leaders and Team Members [AW 155]

04/29/2023

Fueling Your Business: Tips for Increasing Profitability and Developing Processes [RR 844]

04/28/2023

How EOS (Entrepreneurial Operating System) Changed My Business [THA 325]

04/26/2023

Streamlining Workflow: Shop-Ware’s New TechApp for Technicians [RR 843]

04/25/2023

Consistency and Common Sense Trumps Trendiness [AW 154]

04/22/2023

Unlocking Technician Earning Potential [RR 842]

04/21/2023

Why Dressing Professionally Matters in the Shop and Beyond [THA 324]

04/20/2023

Protecting Gross Profit: The Emotional Intelligence Approach [RR 841]

04/18/2023

Closed All 10 Locations for Company Summit [AW 153]

04/15/2023

Crush Your Fears and Build a Sustainable Business [RR 840]

04/14/2023

Alignments Taking Longer: Are We Charging Enough? [THA 323]

04/13/2023

Mastering the Art of Dealing with Difficult Customers [RR 839]

04/11/2023

Unlock the Power of Indeed Resume to Find Technicians Faster [AW 152]

04/08/2023

Technology Horizon, Do You See It? [RR 838]

04/07/2023

How to Create a Leadership Culture [THA 322]

04/06/2023

From Luscious Garage to Earthling Automotive: A Rebranding Journey [RR 837]

04/04/2023

Where is Car Count Heading? Catching Up with Greg Bunch [AW 151]

04/01/2023

The Automotive Industry: Does the Public Really Know What We Do? [RR 836]

03/31/2023

Technician Round Table: Mobile Technicians [THA 321]

03/30/2023

Shop Owner is a Coach and Her Clients’ Biggest Cheerleader [RR 835]

03/28/2023

Newly Purchased ADAS Calibration Equipment [AW 150]

03/25/2023

The Ebb and Flow of Being a Wife and Business Partner [RR 834]

03/24/2023

Going Electric in California [THA 320]

03/23/2023

Job of a Trainer Isn’t a Job, It’s a Lifestyle [RR 833]

03/21/2023

Delivering Amazing Customer Experience is Taught, Not Assumed [AW 149]

03/18/2023

Making Dispatch Work [THA 330]

06/01/2023

What Does It Take to Become an A-Tech in the Automotive Aftermarket Industry? [THA 329]

05/25/2023

21 Tips: How to Gain an Edge Part 4 [THA 328]

05/18/2023

Retention: Keeping Top Employees [THA 327]

05/11/2023

Building Trust and Rapport: The Art of Being a Service Advisor [THA 326]

05/04/2023

How EOS (Entrepreneurial Operating System) Changed My Business [THA 325]

04/26/2023

Why Dressing Professionally Matters in the Shop and Beyond [THA 324]

04/20/2023

Alignments Taking Longer: Are We Charging Enough? [THA 323]

04/13/2023

How to Create a Leadership Culture [THA 322]

04/06/2023

Technician Round Table: Mobile Technicians [THA 321]

03/30/2023

Going Electric in California [THA 320]

03/23/2023

Managing Comebacks and Quality Control [THA 319]

03/16/2023

Future Shop: Sooner Than You Think [THA 318]

03/09/2023

Using My Dashboard to Find Trends [THA 317]

03/02/2023

Surviving a Health Scare [THA 316]

02/23/2023

Prepare Your Business for Sale [THA 315]

02/16/2023

Core Values: Know Them, Live Them [THA 314]

02/09/2023

Aftermarket Radio Network 2023 Forecast [THA 313]

02/02/2023

Service Advisor Overload: Part 2 [THA 312]

01/26/2023

Advice For New Shop Owners [THA 311]

01/19/2023

Forget the Past: Focus on the Future [THA 310]

01/12/2023

Strategies to Communicate Pay: The Good, Bad and Ugly [THA 309]

01/05/2023

What Does the Shop of the Future Look Like? [THA 308]

12/29/2022

Learn to Lead: Empower Your People [THA 307]

12/22/2022

Remote Ownership [THA 306]

12/15/2022

Seller Beware [THA 304]

12/01/2022

Alignments! Rates, Numbers and ROI [THA 303]

11/24/2022

We Are Paperless and Loving It! [THA 302]

11/17/2022

Service Advisor Pay Plans [THA 301]

11/10/2022

Dave Ramsey Financial Program [THA 300]

11/03/2022

Differentiate with Video [THA 299]

10/27/2022

Technician Tools and Jocko [THA 298]

10/20/2022

Onboarding New Team Members [THA 297]

10/13/2022

Climbing Out Of Despair [THA 296]

10/06/2022

Preserving Your Reputation [THA 295]

09/29/2022

Right to Repair Update and a Trip to Washington [THA 294]

09/22/2022

What Should We Call DVI’s? [THA 293]

09/15/2022

Why Speak to Fifth Graders? [THA 292]

09/08/2022

Customer Amenities [THA 291]

09/01/2022

Numbers Don’t Lie, They Also Don’t Tell the Truth [THA 290]

08/25/2022

Flat Rate VS Salary Debate [THA 289]

08/18/2022

Writing Ads That Attract Rock Stars [THA 288]

08/11/2022

Maintenance Intervals: Industry Standards [THA 287]

08/03/2022

Why Do a Repair Order Audit? [THA 286]

07/28/2022

Identify Your Ideal Customer [THA 285]

07/21/2022

Helping the Community Deter Converter Theft [AW 115]

07/23/2022

Details Matter to Your Customers and Employees – Dale Warmuth [AW 114]

07/16/2022

Growing Pains with Jim Shukys [AW 113]

07/09/2022

You Need an Organizing Board – Discover Why with Jimmy Alauria [AW 112]

07/02/2022

Surviving the Loss of 3 Technicians in 3 Weeks – John Bridgwater [AW 111]

06/25/2022

Moving to a New Shop [AW 110]

06/18/2022

Two Locations, One Campus [AW 109]

06/11/2022

Process Driven: Stop Restarting Jobs [AW 108]

06/04/2022

Technician Time Management [AW 107]

05/28/2022

Being Focused Led to Dream Shop [AW 106]

05/21/2022

“Play Ball” Committed to Community [AW 105]

05/14/2022

Streamlining Processes with Brett Beachler [AW 104]

05/06/2022

Adapt and Overcome with David Friend [AW 103]

04/30/2022

Growing Through Mergers and Acquisitions – Amanda Drake [AW 102]

04/23/2022

Why Cleanliness Matters [AW 101]

04/16/2022

Are You Knocking on the Doors of your Local Schools? [AW 100]

04/09/2022

So You Want to Be a Shop Owner? Matt Wagg [AW 099]

04/02/2022

Ultimate Toyota Truck Specialty Shop – Duc Nguyen [AW 098]

03/26/2022

Peer Group Review of Your Business: Ready For One? [AW 097]

03/19/2022

Our Team Sold Jobs While Stuck at the Kansas City Airport [AW 096]

03/12/2022

Out with the Old, in with the New [AW 095]

03/05/2022

Ready, Set, Grow! with Phil Carpenter [AW 094]

02/26/2022

Independents Meet Monthly: Bonus- Meet Tom’s Intern [AW 093]

02/19/2022

Business Coach: Finding the Right One at the Right Time [AW 092]

02/12/2022

Don’t Let COVID Be an Excuse – Rachel Spencer [AW 091]

02/05/2022

Remodeled Legacy Texaco Station [AW 090]

01/29/2022

Lean Six Sigma and Shop Tour with Karim Morsli [AW 089]

01/22/2022

Satellite Location and Shop Tour with Tom Grady [AW 088]

01/15/2022

What Is Your Word Of The Year? [AW 087]

01/08/2022

Creating Powerful Moments [AW 086]

01/01/2022

Why We Remodeled [AW 085]

12/25/2021

29 Year Old Daughter Takes Ownership – Remodeled and Has Coach [AW 084]

12/18/2021

Big Business in a Small Town- Candice and Jesse Beuttenmuller [AW 083]

12/11/2021

“I Stopped Micromanaging” Becki McGinnis [AW 082]

12/04/2021

Embracing Students into our Skilled Trade & Used Car Update – Justin Fricke [AW 081]

11/27/2021

Life Happens, How Do You Handle It? – Maryann Croce [AW 080]

11/20/2021

Private Training Huge Benefit – Bill Hill and Leigh Anne Best [AW 079]

11/13/2021

Keith Perkins Mobile Diagnostician and Tour of his Vans [AW 078]

11/06/2021

Recruiting Great Talent with Ryan Clo and Virtual Tour of Dubwerx [AW 077]

10/30/2021

The Power of a Great Supply Partner Relationship [AW 076]

10/23/2021

Tina Erickson on Brand Equity and Tour of Her Shop [AW 075]

10/16/2021

Guest Host and Shop Tour with Fred Gestwicki, Jr [AW 074]

10/09/2021

Craig Noel on Recruiting Students to the Trade [AW 073]

10/02/2021

Michael Gallini and Shop Tour with Kristi Hudson [AW 072]

09/25/2021

Mitch Schneider and Shop Tour with John Constantin [AW 071]

09/18/2021

Aftermarket Weekly – Episode 044

03/09/2021

Aftermarket Weekly Episode 043

03/02/2021

Aftermarket Weekly – Episode 042

02/23/2021

Aftermarket Weekly – Episode 041

02/16/2021

Aftermarket Weekly – Episode 040

02/09/2021

Aftermarket Weekly – Episode 039

02/02/2021

Aftermarket Weekly – Episode 038

01/26/2021

Aftermarket Weekly – Episode 037

01/19/2021

Aftermarket Weekly – Episode 036

01/12/2021

Aftermarket Weekly – Episode 035

01/05/2021

Aftermarket Weekly – Episode 034

12/29/2020

Aftermarket Weekly – Episode 033

12/22/2020

Aftermarket Weekly – Episode 032

12/15/2020

Aftermarket Weekly – Episode 031

12/08/2020

Aftermarket Weekly – Episode 30

12/01/2020

Aftermarket Weekly – Episode 29

11/24/2020

Aftermarket Weekly Episode 028

11/17/2020

Aftermarket Weekly LIVE – Episode 27

11/10/2020

Aftermarket Weekly Live – Episode 026

11/03/2020

Aftermarket Weekly LIVE – Episode 025

10/27/2020

Aftermarket Weekly Live – Episode 24

10/20/2020

Aftermarket Weekly LIVE – Episode 023

10/13/2020

Aftermarket Weekly LIVE – Episode 022

10/06/2020

Aftermarket Weekly LIVE – Episode 021

09/29/2020

Aftermarket Weekly LIVE Episode 020

09/23/2020

Aftermarket Weekly LIVE – Episode 019

09/15/2020

Aftermarket Weekly LIVE – Episode 018

09/08/2020

Aftermarket Weekly LIVE – Episode 017

09/01/2020

Aftermarket Weekly LIVE – Episode 016

08/25/2020

Aftermarket Weekly LIVE – Episode 015

08/18/2020

Aftermarket Weekly LIVE Episode 014

08/11/2020

Aftermarket Weekly LIVE Episode 013

08/04/2020

Aftermarket Weekly LIVE Episode 012

07/28/2020

Aftermarket Weekly LIVE Episode 11

07/21/2020

Aftermarket Weekly LIVE Episode 010

07/14/2020

Aftermarket Weekly LIVE Episode 009

07/07/2020

Aftermarket Weekly LIVE Episode 008

06/30/2020

Aftermarket Weekly LIVE Episode 007

06/23/2020

Aftermarket Weekly LIVE Episode 006

06/16/2020

Aftermarket Weekly Live Episode 5

06/09/2020

Aftermarket Weekly LIVE Episode 4

06/02/2020

Aftermarket Weekly LIVE Episode 3

05/26/2020

Aftermarket Weekly LIVE Episode 2

05/19/2020

Aftermarket Weekly LIVE Episode 1

05/12/2020

Stop Quoting Price Over the Phone – Maylan Newton [FTR 091]

03/30/2020

Financial struggles. Gain Control of your Finances [FTR 090]

03/26/2020

Cecil Bullard – Parts Pricing in the Age of Online Parts Sellers [FTR 089]

03/16/2020

Shops Putting Others Down. WHY? – Tom Palermo [FTR 088]

03/09/2020

Kevin Lekas – ASE Renewal APP – Certification Without Expiration [FTR 087]

03/02/2020

Kim Aurenheimer – Fall In Love With Your Business, Again [FTR 086]

02/24/2020

Bob Greenwood on Billed Hours Per RO [FTR 085]

02/17/2020

Ben Johnson – The Power of WHY [FTR 084]

02/10/2020

Jerry Holcom – Banking on Our Future – TTEF Scholarships [FTR 083]

02/03/2020

Steve Finzel – Too Many Fluids [FTR 082]

01/27/2020

Brian Sump – Never Let Your Foot Off The Pedal [FTR 081]

01/19/2020

Matt Fanslow – Helping Local Shops [FTR 080]

01/13/2020

Andy Bizub – Too Many Are Quick To Trash Each Other Based On Emotions And Not Facts [FTR 079]

01/06/2020

Carm Capriotto – 2020 – The Year You DO! [FTR 078]

12/30/2019

Matt Fanslow – Kobayashi Maru – Lessons From Star Trek [FTR 77]

12/23/2019

FTR 076: Josh McFarlin – Dream Big – You’ll be surprised Where a Career in the Automotive Will Take You

12/16/2019

FTR 075: Bill Hill – Yearly Bonus is All About a Commitment to Training

12/09/2019

FTR 074: Deb Van Batenburg – Fix The Things You Tolerate

12/02/2019

FTR 073: Bob Heipp – Stop Enabling the 80% Who Are Not Committed to Training

11/25/2019

FTR 072: Bill Haas – Are You Aware What the Dealerships are Doing to Compete with the Independent

11/18/2019

FTR 071: Mike Davidson – Wage and Hour Laws – Don’t Ignore This

11/11/2019

FTR 070 Tim Dwyer – Why You Need to be Involved in Skills USA or Canada

11/04/2019

FTR 069: Matt Fanslow on Diet and Exercise – Not Necessarily a High Priority for Aftermarket Pros

10/28/2019

FTR 068: Ron Ipach – Close Your Shop and Go Get a Job

10/21/2019

FTR 067: Rick White – Change Your Life and Your Business

10/14/2019

FTR 066: Carm Capriotto – Struggling Shops and The Rule of Holes

10/07/2019

FTR 065: Bill Haas – Never Let a Third Party Influence Your Profit Structure

09/30/2019

FTR 064: Mike Davidson – Where to Find Apprentices for Your Shop

09/23/2019

FTR 063: Matt Fanslow – What The Aftermarket Can Learn From Reality TV Business Shows

09/16/2019

FTR 062: Rena Rennebohm – Stop Hiring Me To Fix Your Business From the Front Counter

09/09/2019

FTR 061: Bill Haas – Let’s Not Make The Same Mistake We Made With R12 With Ownership Of Data? Let’s Re-think This.

09/02/2019

FTR 060: Jeff Rudnick – Are Cooperatives in Our Future

08/26/2019

FTR 059: Greg Buckley on LYFT

08/19/2019

FTR 058: Tomi Oliva – Would You Work For You?

08/12/2019

FTR 057: Carm Capriotto – Get Involved In This National Cancer Research Program – Brakes For Breasts

08/05/2019

FTR 056: Justin Barrett – Hard Talk on Areas of Improvement for Independents

07/29/2019

FTR 055: Matt Fanslow – We Should Take The Same Skill Set For Automotive Diagnostics And Apply It To KPI Management

07/22/2019

FTR 054: Roy Schnepper – ASA Behind the Scenes

07/15/2019

FTR 053: Judi Haglin – Do You Know The Exact Source of Your Marketing Efforts?

07/08/2019

FTR 052: Build Your Bench – Kyle Holt and Jay Goninen

07/01/2019

FTR 051: Jerry Holcom – Where is Your Personal Commitment & Professionalism

06/24/2019

FTR 050: What the Aftermarket Can Learn from Professional Wrestling – Matt Fanslow

06/17/2019

FTR 049: Tom Lambert – Discount Model Marketing

06/10/2019

FTR 048: Amy Mattinat – Our Technicians Are Car Doctors

06/03/2019

FTR 047: Jim Silverman – Stop Being Ordinary – Here is What it Takes to Become Extraordinary

05/27/2019