Share this... The Voices, Ideas and Insights that are Shaping the Future of the Automotive Aftermarket - Reside Here Discover and Search the Complete Content Libary Search the Complete Library Finding Technicians Part 1- Chris Lawson [RR 803] 12/06/2022 The Front Counter: “Picking Up The Pennies” Aaron Woods [AW 134] 12/03/2022 Transferring Technical Knowledge – Isaac Rodell and Keith Perkins [RR 802] 12/02/2022 Seller Beware [THA 304] 12/01/2022 Public Perception of Automotive Careers – Bill Thompson [RR 801] 11/29/2022 “Goals Set, Goals Accomplished” Jon Kloosterman [AW 133] 11/26/2022 Our Adoption Story [RR 800] 11/25/2022 Are You Thinking With Your Customer’s Wallet In Mind? Jaron Kleber [RR 799] 11/22/2022 TechForce: Powering Our Youth [RR 798] 11/18/2022 Behind the Scenes: Hudson Family Trifecta Awards [RR 797] 11/15/2022 Fixing Fuel Pump Comebacks – Malcolm Sissmore [RR 796] 11/11/2022 The Benefits of Purchasing EV’s For Tenured Technicians – Bill Nalu [RR 795] 11/08/2022 Leverage Your DVI and Drive More Revenue – Craig O’Neill [RR 794] 11/04/2022 Google Reviews: New Value From the Words Used [RR 793] 11/01/2022 Is Your Business Drowning? – John Burkhauser [RR 792] 10/28/2022 Paul Scanner Danner: His Life, His Brand, His Impact [RR 791] 10/25/2022 Transmissions and Training: Female Perspectives – Lorraine Klein and Tiffany Scherado [RR 790] 10/21/2022 What We Can Learn From Our Dentist [RR 789] 10/18/2022 Reach for Help – Stay In Business – Chris Cotton [RR 788] 10/14/2022 A 12 Pack of Conference Rules – John Firm [RR 787] 10/11/2022 A Plan To Solve The Technician Shortage [RR 786] 10/07/2022 The Perfect Second Location – Greg Buckley [RR 785] 10/04/2022 Practice What You Learn – G Truglia and Pete Meier [RR 784] 09/30/2022 Creating a Sticky Organization – Dr. Dave Weiman [RR 783] 09/27/2022 Customer Perceptions Part 3 – Bob Cooper and Chris Monroe [RR 781] 09/20/2022 Building a Reliable Mentor/Mentee Program – Marc Brune [RR 780] 09/16/2022 NAPA Focused on EV Tech, Tools and Parts – Susan Starnes [RR 779] 09/13/2022 Preparing For The Next Five Years [RR 778] 09/09/2022 Brakes For Breasts 2022 Webathon for a Breast Cancer Vaccine [CC 108] 09/09/2022 Customer Perceptions: Part 2 – Bob Cooper and Darrin Barney [RR 777] 09/06/2022 Electric Vehicle Outlook with Derek Kaufman [RR 776] 09/02/2022 Car Coach Reports with Lauren Fix [RR 775] 08/30/2022 Mobile Air Climate Systems Association (MACS) – Peter Coll and Andy Fiffick [RR 774] 08/26/2022 Customer Perceptions Part 1 – Bob Cooper and Bill Greeno [RR 773] 08/23/2022 “Uncopyable Sales Secrets: How to Create an Unfair Advantage and Outsell Your Competition” by Kay Miller [RR 772] 08/19/2022 The Women of NAPA AutoCare [RR 771] 08/16/2022 Hypocrisy: Check Yourself, Before You Wreck Yourself – Matt Fanslow [RR 770] 08/12/2022 2022 Napa Technician Of The Year: Meg Lewis [RR 769] 08/09/2022 Work Happy, Drive Happy [RR 768] 08/05/2022 Ron Capps: Two Time World Champion NHRA Driver Turned Team Owner [RR 767] 08/02/2022 How Partnerships Work [RR 766] 07/29/2022 What Do Technicians Really Want? – Jimmy Alauria and Jason Stretch [RR 765] 07/26/2022 My Computer Was Hacked: Now What? – Tom Sciortino [RR 764] 07/22/2022 Processes: The Pulse of Your Business – Randy O’Connor [RR 763] 07/19/2022 Update: Training/Future of Hybrids and Ev’s with Craig Van Batenburg [RR 762] 07/15/2022 1 2 3 … 19 Next » Seller Beware [THA 304] 12/01/2022 Alignments! Rates, Numbers and ROI [THA 303] 11/24/2022 We Are Paperless and Loving It! [THA 302] 11/17/2022 Service Advisor Pay Plans [THA 301] 11/10/2022 Dave Ramsey Financial Program [THA 300] 11/03/2022 Differentiate with Video [THA 299] 10/27/2022 Technician Tools and Jocko [THA 298] 10/20/2022 Onboarding New Team Members [THA 297] 10/13/2022 Climbing Out Of Despair [THA 296] 10/06/2022 Preserving Your Reputation [THA 295] 09/29/2022 Right to Repair Update and a Trip to Washington [THA 294] 09/22/2022 What Should We Call DVI’s? [THA 293] 09/15/2022 Why Speak to Fifth Graders? [THA 292] 09/08/2022 Customer Amenities [THA 291] 09/01/2022 Numbers Don’t Lie, They Also Don’t Tell the Truth [THA 290] 08/25/2022 Flat Rate VS Salary Debate [THA 289] 08/18/2022 Writing Ads That Attract Rock Stars [THA 288] 08/11/2022 Maintenance Intervals: Industry Standards [THA 287] 08/03/2022 Why Do a Repair Order Audit? [THA 286] 07/28/2022 Identify Your Ideal Customer [THA 285] 07/21/2022 Are You Selling Customer Experience or Price? [THA 284] 07/14/2022 The Extreme Value of a ‘SWOT’ for your Business [THA 283] 07/07/2022 Incentive Pay Ideas for Technicians [THA 282] 06/30/2022 Is Your Bathroom Like the Ritz Carlton? [THA 281] 06/23/2022 ABC Technician: What Does It Mean? [THA 280] 06/16/2022 Technician Mentoring [THA 279] 06/09/2022 Prepare for the Future [THA 277] 05/26/2022 Build Your Labor Rate From The Ground Up [THA 276] 05/19/2022 Plan For Slow Times [THA 275] 05/12/2022 Details Matter [THA 274] 05/05/2022 20 Group Peer Review [THA 273] 04/28/2022 Ethics 101 [THA 272] 04/21/2022 Do You Need an Estimator? [THA 271] 04/14/2022 Are You Offering ‘Only’ Synthetic Oil Services? [THA 270] 04/07/2022 Paying Attention to Inflation [THA 269] 03/31/2022 Know Your Strengths [THA 268] 03/24/2022 Important Employee Benefits [THA 267] 03/17/2022 Next Best Improvement: Lean [THA 266] 03/10/2022 Coaches Lab: Turn Around a Struggling Shop [THA 265] 03/03/2022 It’s Time to Revamp Our Industry Training [THA 264] 02/24/2022 The Leap From Employment to Ownership [THA 263] 02/17/2022 Financial Help For Your Team [THA 262] 02/10/2022 EV Charging Station: What You Need to Know [THA 261] 02/03/2022 Workplace Motivation [THA 260] 01/27/2022 Father Daughter Teams [THA 259] 01/20/2022 1 2 3 4 Next » Make your Competitor Your Friend [THA 163] 03/19/2020 Are You Paying for Training? The Right Thing To Do [THA 162] 03/12/2020 Insurance Coverage Review – Part 1 [THA 161] 03/05/2020 Open Forum: Ask the Shop Owner – Part 2 [THA 160] 02/27/2020 Service Advisor Role Play #4 [THA 159] 02/20/2020 Shop Owner Open Forum [THA 158] 02/13/2020 Flat Rate vs Hourly-Bonus Hybrid Pay Plans [THA 157] 02/06/2020 Localizing National Training [THA 156] 01/30/2020 Are You Selling Tires? [THA 155] 01/23/2020 Cash is King and Important to Your Business [THA 154] 01/16/2020 1 2 3 … 17 Next » Lean Six Sigma and Shop Tour with Karim Morsli [AW 089] 01/22/2022 Satellite Location and Shop Tour with Tom Grady [AW 088] 01/15/2022 What Is Your Word Of The Year? [AW 087] 01/08/2022 Creating Powerful Moments [AW 086] 01/01/2022 Why We Remodeled [AW 085] 12/25/2021 29 Year Old Daughter Takes Ownership – Remodeled and Has Coach [AW 084] 12/18/2021 Big Business in a Small Town- Candice and Jesse Beuttenmuller [AW 083] 12/11/2021 “I Stopped Micromanaging” Becki McGinnis [AW 082] 12/04/2021 Embracing Students into our Skilled Trade & Used Car Update – Justin Fricke [AW 081] 11/27/2021 Life Happens, How Do You Handle It? – Maryann Croce [AW 080] 11/20/2021 Private Training Huge Benefit – Bill Hill and Leigh Anne Best [AW 079] 11/13/2021 Keith Perkins Mobile Diagnostician and Tour of his Vans [AW 078] 11/06/2021 Recruiting Great Talent with Ryan Clo and Virtual Tour of Dubwerx [AW 077] 10/30/2021 The Power of a Great Supply Partner Relationship [AW 076] 10/23/2021 Tina Erickson on Brand Equity and Tour of Her Shop [AW 075] 10/16/2021 Guest Host and Shop Tour with Fred Gestwicki, Jr [AW 074] 10/09/2021 Craig Noel on Recruiting Students to the Trade [AW 073] 10/02/2021 Michael Gallini and Shop Tour with Kristi Hudson [AW 072] 09/25/2021 Mitch Schneider and Shop Tour with John Constantin [AW 071] 09/18/2021 Sam Craven and Lee Forman [AW 070] 09/11/2021 Rob Merwin and Charlie Marcotte [AW 069] 09/04/2021 Rena Rennebohm and Carl Hutchinson [AW 068] 08/28/2021 Steve Finzel and Sara & Chad Kooiman [AW 067] 08/21/2021 Brittany Schindler and Bruce Howes [AW 066] 08/14/2021 Aaron Woods and Shop Tour with Emily Chung [AW 065] 08/07/2021 Kevin Eckler and Shop Tour with Angelo Giglio [AW 064] 07/31/2021 Russ Crosby and Shop Tour with Tom Palermo [AW 063] 07/24/2021 Alan Beech and Shop Tour with Greg Bednar [AW 062] 07/17/2021 Chris Cotton from Auto Fix – Auto Shop Coaching and Tiffany Scherado from Lifetime Transmissions [AW061] 07/10/2021 Scott Brown – Cardinal Shell and Virtual Shop Tour with Aden McDonnell – McDonnell’s ATS [AW 060] 07/03/2021 Guest Host Charlie Marcotte and Virtual Shop Tour at Repair One [AW 059] 06/26/2021 Chris Cloutier and Virtual Shop Tour with Sam Craven [AW 058] 06/19/2021 G Jerry Truglia and Virtual Tour at Dorman Products [AW 057] 06/11/2021 Bill Nalu and Virtual Tour with John Gustafson [AW 56] 06/04/2021 Chris Chesney and Virtual Tour with Judi Haglin [AW 055] 05/28/2021 Clint Dudley and Virtual Tour with Pete McNeil [AW 054] 05/21/2021 Dwayne Myers and Shop Tour with Jonathan Ortiz [AW 053] 05/14/2021 Tom Ham and Shop Tour with Eric Henley [AW 052] 05/09/2021 Keith Knowlton and Shop Tour with Trent Pickering [AW 051] 04/30/2021 Eric Ziegler and Shop Tour with Carlo Sabucco [AW 050] 04/24/2021 Donnie Hudson and Shop Tour with John Eppstein [AW 049] 04/17/2021 Carolyn Coquillette and Shop Tour at Maximilian MotorSports with Maxmilian Macdonald [AW 048] 04/10/2021 Judy Haglin and Shop Tour at Fine Tuned Auto with Ken Wedow – [AW 047] 04/03/2021 Chris Cotton and Shop Tour at Midwest Performance – Andy Bizub [AW 046] 03/27/2021 Mitch Schneider and Shop Tour at Mark’s Independent with Colleen Yarger [AW 045] 03/20/2021 « Previous 1 2 Aftermarket Weekly – Episode 044 03/09/2021 Aftermarket Weekly Episode 043 03/02/2021 Aftermarket Weekly – Episode 042 02/23/2021 Aftermarket Weekly – Episode 041 02/16/2021 Aftermarket Weekly – Episode 040 02/09/2021 Aftermarket Weekly – Episode 039 02/02/2021 Aftermarket Weekly – Episode 038 01/26/2021 Aftermarket Weekly – Episode 037 01/19/2021 Aftermarket Weekly – Episode 036 01/12/2021 Aftermarket Weekly – Episode 035 01/05/2021 Aftermarket Weekly – Episode 034 12/29/2020 Aftermarket Weekly – Episode 033 12/22/2020 Aftermarket Weekly – Episode 032 12/15/2020 Aftermarket Weekly – Episode 031 12/08/2020 Aftermarket Weekly – Episode 30 12/01/2020 Aftermarket Weekly – Episode 29 11/24/2020 Aftermarket Weekly Episode 028 11/17/2020 Aftermarket Weekly LIVE – Episode 27 11/10/2020 Aftermarket Weekly Live – Episode 026 11/03/2020 Aftermarket Weekly LIVE – Episode 025 10/27/2020 Aftermarket Weekly Live – Episode 24 10/20/2020 Aftermarket Weekly LIVE – Episode 023 10/13/2020 Aftermarket Weekly LIVE – Episode 022 10/06/2020 Aftermarket Weekly LIVE – Episode 021 09/29/2020 Aftermarket Weekly LIVE Episode 020 09/23/2020 Aftermarket Weekly LIVE – Episode 019 09/15/2020 Aftermarket Weekly LIVE – Episode 018 09/08/2020 Aftermarket Weekly LIVE – Episode 017 09/01/2020 Aftermarket Weekly LIVE – Episode 016 08/25/2020 Aftermarket Weekly LIVE – Episode 015 08/18/2020 Aftermarket Weekly LIVE Episode 014 08/11/2020 Aftermarket Weekly LIVE Episode 013 08/04/2020 Aftermarket Weekly LIVE Episode 012 07/28/2020 Aftermarket Weekly LIVE Episode 11 07/21/2020 Aftermarket Weekly LIVE Episode 010 07/14/2020 Aftermarket Weekly LIVE Episode 009 07/07/2020 Aftermarket Weekly LIVE Episode 008 06/30/2020 Aftermarket Weekly LIVE Episode 007 06/23/2020 Aftermarket Weekly LIVE Episode 006 06/16/2020 Aftermarket Weekly Live Episode 5 06/09/2020 Aftermarket Weekly LIVE Episode 4 06/02/2020 Aftermarket Weekly LIVE Episode 3 05/26/2020 Aftermarket Weekly LIVE Episode 2 05/19/2020 Aftermarket Weekly LIVE Episode 1 05/12/2020 Stop Quoting Price Over the Phone – Maylan Newton [FTR 091] 03/30/2020 Financial struggles. Gain Control of your Finances [FTR 090] 03/26/2020 Cecil Bullard – Parts Pricing in the Age of Online Parts Sellers [FTR 089] 03/16/2020 Shops Putting Others Down. WHY? – Tom Palermo [FTR 088] 03/09/2020 Kevin Lekas – ASE Renewal APP – Certification Without Expiration [FTR 087] 03/02/2020 Kim Aurenheimer – Fall In Love With Your Business, Again [FTR 086] 02/24/2020 Bob Greenwood on Billed Hours Per RO [FTR 085] 02/17/2020 Ben Johnson – The Power of WHY [FTR 084] 02/10/2020 Jerry Holcom – Banking on Our Future – TTEF Scholarships [FTR 083] 02/03/2020 Steve Finzel – Too Many Fluids [FTR 082] 01/27/2020 Brian Sump – Never Let Your Foot Off The Pedal [FTR 081] 01/19/2020 Matt Fanslow – Helping Local Shops [FTR 080] 01/13/2020 Andy Bizub – Too Many Are Quick To Trash Each Other Based On Emotions And Not Facts [FTR 079] 01/06/2020 Carm Capriotto – 2020 – The Year You DO! [FTR 078] 12/30/2019 Matt Fanslow – Kobayashi Maru – Lessons From Star Trek [FTR 77] 12/23/2019 FTR 076: Josh McFarlin – Dream Big – You’ll be surprised Where a Career in the Automotive Will Take You 12/16/2019 FTR 075: Bill Hill – Yearly Bonus is All About a Commitment to Training 12/09/2019 FTR 074: Deb Van Batenburg – Fix The Things You Tolerate 12/02/2019 FTR 073: Bob Heipp – Stop Enabling the 80% Who Are Not Committed to Training 11/25/2019 FTR 072: Bill Haas – Are You Aware What the Dealerships are Doing to Compete with the Independent 11/18/2019 FTR 071: Mike Davidson – Wage and Hour Laws – Don’t Ignore This 11/11/2019 FTR 070 Tim Dwyer – Why You Need to be Involved in Skills USA or Canada 11/04/2019 FTR 069: Matt Fanslow on Diet and Exercise – Not Necessarily a High Priority for Aftermarket Pros 10/28/2019 FTR 068: Ron Ipach – Close Your Shop and Go Get a Job 10/21/2019 FTR 067: Rick White – Change Your Life and Your Business 10/14/2019 FTR 066: Carm Capriotto – Struggling Shops and The Rule of Holes 10/07/2019 FTR 065: Bill Haas – Never Let a Third Party Influence Your Profit Structure 09/30/2019 FTR 064: Mike Davidson – Where to Find Apprentices for Your Shop 09/23/2019 FTR 063: Matt Fanslow – What The Aftermarket Can Learn From Reality TV Business Shows 09/16/2019 FTR 062: Rena Rennebohm – Stop Hiring Me To Fix Your Business From the Front Counter 09/09/2019 FTR 061: Bill Haas – Let’s Not Make The Same Mistake We Made With R12 With Ownership Of Data? Let’s Re-think This. 09/02/2019 FTR 060: Jeff Rudnick – Are Cooperatives in Our Future 08/26/2019 FTR 059: Greg Buckley on LYFT 08/19/2019 FTR 058: Tomi Oliva – Would You Work For You? 08/12/2019 FTR 057: Carm Capriotto – Get Involved In This National Cancer Research Program – Brakes For Breasts 08/05/2019 FTR 056: Justin Barrett – Hard Talk on Areas of Improvement for Independents 07/29/2019 FTR 055: Matt Fanslow – We Should Take The Same Skill Set For Automotive Diagnostics And Apply It To KPI Management 07/22/2019 FTR 054: Roy Schnepper – ASA Behind the Scenes 07/15/2019 FTR 053: Judi Haglin – Do You Know The Exact Source of Your Marketing Efforts? 07/08/2019 FTR 052: Build Your Bench – Kyle Holt and Jay Goninen 07/01/2019 FTR 051: Jerry Holcom – Where is Your Personal Commitment & Professionalism 06/24/2019 FTR 050: What the Aftermarket Can Learn from Professional Wrestling – Matt Fanslow 06/17/2019 FTR 049: Tom Lambert – Discount Model Marketing 06/10/2019 FTR 048: Amy Mattinat – Our Technicians Are Car Doctors 06/03/2019 FTR 047: Jim Silverman – Stop Being Ordinary – Here is What it Takes to Become Extraordinary 05/27/2019 1 2 3 Next » Share this...
