Share this... The Voices, Ideas and Insights that are Shaping the Future of the Automotive Aftermarket - Reside Here Discover and Search the Complete Content Libary Search the Complete Library Personalized Customer Service and Marketing Strategies [AW 160] 06/03/2023 Leadership 2.0: Transitioning from Technician to Shop Owner [RR 854] 06/02/2023 Making Dispatch Work [THA 330] 06/01/2023 The Kids Table: The Next Generation in the Automotive Industry [RR 853] 05/30/2023 The Rise and Fall and the Rise Again of the Electric Vehicle [AW 159] 05/27/2023 Getting Over the Success Syndrome [RR 852] 05/26/2023 What Does It Take to Become an A-Tech in the Automotive Aftermarket Industry? [THA 329] 05/25/2023 Cheers to Success: Building a Thriving Business and a Craft Brewery [RR 851] 05/23/2023 The Importance of Self-Reflection and Self-Improvement in Business [AW 158] 05/20/2023 Giving Back to the Community: The Social Impact Initiatives of Adam and Son Auto Repair [RR 850] 05/19/2023 21 Tips: How to Gain an Edge Part 4 [THA 328] 05/18/2023 The Art and Science of Dispatching [RR 849] 05/16/2023 Navigating Family Dynamics in Business Ownership [AW 157] 05/13/2023 Turbo Tim’s Garage: From Core Values to Cats, How to Build a Unique Brand [RR 848] 05/12/2023 Retention: Keeping Top Employees [THA 327] 05/11/2023 Passing the Torch: A Father-Son Journey of Strengths and Learning [RR 847] 05/09/2023 Revving Up Car Care: Inside Look at Rad Air Complete Car Care [AW 156] 05/06/2023 The Power of Partnership: Liz and Keith Perkins on Marriage and Business [RR 846] 05/05/2023 Building Trust and Rapport: The Art of Being a Service Advisor [THA 326] 05/04/2023 From HVAC to Thermal System Management: Opportunities and Challenges [RR 845] 05/02/2023 Toxic Cultures, Leaders and Team Members [AW 155] 04/29/2023 Fueling Your Business: Tips for Increasing Profitability and Developing Processes [RR 844] 04/28/2023 How EOS (Entrepreneurial Operating System) Changed My Business [THA 325] 04/26/2023 Streamlining Workflow: Shop-Ware’s New TechApp for Technicians [RR 843] 04/25/2023 Consistency and Common Sense Trumps Trendiness [AW 154] 04/22/2023 Unlocking Technician Earning Potential [RR 842] 04/21/2023 Why Dressing Professionally Matters in the Shop and Beyond [THA 324] 04/20/2023 Protecting Gross Profit: The Emotional Intelligence Approach [RR 841] 04/18/2023 Closed All 10 Locations for Company Summit [AW 153] 04/15/2023 Crush Your Fears and Build a Sustainable Business [RR 840] 04/14/2023 Alignments Taking Longer: Are We Charging Enough? [THA 323] 04/13/2023 Mastering the Art of Dealing with Difficult Customers [RR 839] 04/11/2023 Unlock the Power of Indeed Resume to Find Technicians Faster [AW 152] 04/08/2023 Technology Horizon, Do You See It? [RR 838] 04/07/2023 How to Create a Leadership Culture [THA 322] 04/06/2023 From Luscious Garage to Earthling Automotive: A Rebranding Journey [RR 837] 04/04/2023 Where is Car Count Heading? Catching Up with Greg Bunch [AW 151] 04/01/2023 The Automotive Industry: Does the Public Really Know What We Do? [RR 836] 03/31/2023 Technician Round Table: Mobile Technicians [THA 321] 03/30/2023 Shop Owner is a Coach and Her Clients’ Biggest Cheerleader [RR 835] 03/28/2023 Newly Purchased ADAS Calibration Equipment [AW 150] 03/25/2023 The Ebb and Flow of Being a Wife and Business Partner [RR 834] 03/24/2023 Going Electric in California [THA 320] 03/23/2023 Job of a Trainer Isn’t a Job, It’s a Lifestyle [RR 833] 03/21/2023 Delivering Amazing Customer Experience is Taught, Not Assumed [AW 149] 03/18/2023 1 2 3 … 21 Next » Making Dispatch Work [THA 330] 06/01/2023 What Does It Take to Become an A-Tech in the Automotive Aftermarket Industry? [THA 329] 05/25/2023 21 Tips: How to Gain an Edge Part 4 [THA 328] 05/18/2023 Retention: Keeping Top Employees [THA 327] 05/11/2023 Building Trust and Rapport: The Art of Being a Service Advisor [THA 326] 05/04/2023 How EOS (Entrepreneurial Operating System) Changed My Business [THA 325] 04/26/2023 Why Dressing Professionally Matters in the Shop and Beyond [THA 324] 04/20/2023 Alignments Taking Longer: Are We Charging Enough? [THA 323] 04/13/2023 How to Create a Leadership Culture [THA 322] 04/06/2023 Technician Round Table: Mobile Technicians [THA 321] 03/30/2023 Going Electric in California [THA 320] 03/23/2023 Managing Comebacks and Quality Control [THA 319] 03/16/2023 Future Shop: Sooner Than You Think [THA 318] 03/09/2023 Using My Dashboard to Find Trends [THA 317] 03/02/2023 Surviving a Health Scare [THA 316] 02/23/2023 Prepare Your Business for Sale [THA 315] 02/16/2023 Core Values: Know Them, Live Them [THA 314] 02/09/2023 Aftermarket Radio Network 2023 Forecast [THA 313] 02/02/2023 Service Advisor Overload: Part 2 [THA 312] 01/26/2023 Advice For New Shop Owners [THA 311] 01/19/2023 Forget the Past: Focus on the Future [THA 310] 01/12/2023 Strategies to Communicate Pay: The Good, Bad and Ugly [THA 309] 01/05/2023 What Does the Shop of the Future Look Like? [THA 308] 12/29/2022 Learn to Lead: Empower Your People [THA 307] 12/22/2022 Remote Ownership [THA 306] 12/15/2022 Seller Beware [THA 304] 12/01/2022 Alignments! Rates, Numbers and ROI [THA 303] 11/24/2022 We Are Paperless and Loving It! [THA 302] 11/17/2022 Service Advisor Pay Plans [THA 301] 11/10/2022 Dave Ramsey Financial Program [THA 300] 11/03/2022 Differentiate with Video [THA 299] 10/27/2022 Technician Tools and Jocko [THA 298] 10/20/2022 Onboarding New Team Members [THA 297] 10/13/2022 Climbing Out Of Despair [THA 296] 10/06/2022 Preserving Your Reputation [THA 295] 09/29/2022 Right to Repair Update and a Trip to Washington [THA 294] 09/22/2022 What Should We Call DVI’s? [THA 293] 09/15/2022 Why Speak to Fifth Graders? [THA 292] 09/08/2022 Customer Amenities [THA 291] 09/01/2022 Numbers Don’t Lie, They Also Don’t Tell the Truth [THA 290] 08/25/2022 Flat Rate VS Salary Debate [THA 289] 08/18/2022 Writing Ads That Attract Rock Stars [THA 288] 08/11/2022 Maintenance Intervals: Industry Standards [THA 287] 08/03/2022 Why Do a Repair Order Audit? [THA 286] 07/28/2022 Identify Your Ideal Customer [THA 285] 07/21/2022 1 2 3 4 Next » Make your Competitor Your Friend [THA 163] 03/19/2020 Are You Paying for Training? The Right Thing To Do [THA 162] 03/12/2020 Insurance Coverage Review – Part 1 [THA 161] 03/05/2020 Open Forum: Ask the Shop Owner – Part 2 [THA 160] 02/27/2020 Service Advisor Role Play #4 [THA 159] 02/20/2020 Shop Owner Open Forum [THA 158] 02/13/2020 Flat Rate vs Hourly-Bonus Hybrid Pay Plans [THA 157] 02/06/2020 Localizing National Training [THA 156] 01/30/2020 Are You Selling Tires? [THA 155] 01/23/2020 Cash is King and Important to Your Business [THA 154] 01/16/2020 1 2 3 … 17 Next » Helping the Community Deter Converter Theft [AW 115] 07/23/2022 Details Matter to Your Customers and Employees – Dale Warmuth [AW 114] 07/16/2022 Growing Pains with Jim Shukys [AW 113] 07/09/2022 You Need an Organizing Board – Discover Why with Jimmy Alauria [AW 112] 07/02/2022 Surviving the Loss of 3 Technicians in 3 Weeks – John Bridgwater [AW 111] 06/25/2022 Moving to a New Shop [AW 110] 06/18/2022 Two Locations, One Campus [AW 109] 06/11/2022 Process Driven: Stop Restarting Jobs [AW 108] 06/04/2022 Technician Time Management [AW 107] 05/28/2022 Being Focused Led to Dream Shop [AW 106] 05/21/2022 “Play Ball” Committed to Community [AW 105] 05/14/2022 Streamlining Processes with Brett Beachler [AW 104] 05/06/2022 Adapt and Overcome with David Friend [AW 103] 04/30/2022 Growing Through Mergers and Acquisitions – Amanda Drake [AW 102] 04/23/2022 Why Cleanliness Matters [AW 101] 04/16/2022 Are You Knocking on the Doors of your Local Schools? [AW 100] 04/09/2022 So You Want to Be a Shop Owner? Matt Wagg [AW 099] 04/02/2022 Ultimate Toyota Truck Specialty Shop – Duc Nguyen [AW 098] 03/26/2022 Peer Group Review of Your Business: Ready For One? [AW 097] 03/19/2022 Our Team Sold Jobs While Stuck at the Kansas City Airport [AW 096] 03/12/2022 Out with the Old, in with the New [AW 095] 03/05/2022 Ready, Set, Grow! with Phil Carpenter [AW 094] 02/26/2022 Independents Meet Monthly: Bonus- Meet Tom’s Intern [AW 093] 02/19/2022 Business Coach: Finding the Right One at the Right Time [AW 092] 02/12/2022 Don’t Let COVID Be an Excuse – Rachel Spencer [AW 091] 02/05/2022 Remodeled Legacy Texaco Station [AW 090] 01/29/2022 Lean Six Sigma and Shop Tour with Karim Morsli [AW 089] 01/22/2022 Satellite Location and Shop Tour with Tom Grady [AW 088] 01/15/2022 What Is Your Word Of The Year? [AW 087] 01/08/2022 Creating Powerful Moments [AW 086] 01/01/2022 Why We Remodeled [AW 085] 12/25/2021 29 Year Old Daughter Takes Ownership – Remodeled and Has Coach [AW 084] 12/18/2021 Big Business in a Small Town- Candice and Jesse Beuttenmuller [AW 083] 12/11/2021 “I Stopped Micromanaging” Becki McGinnis [AW 082] 12/04/2021 Embracing Students into our Skilled Trade & Used Car Update – Justin Fricke [AW 081] 11/27/2021 Life Happens, How Do You Handle It? – Maryann Croce [AW 080] 11/20/2021 Private Training Huge Benefit – Bill Hill and Leigh Anne Best [AW 079] 11/13/2021 Keith Perkins Mobile Diagnostician and Tour of his Vans [AW 078] 11/06/2021 Recruiting Great Talent with Ryan Clo and Virtual Tour of Dubwerx [AW 077] 10/30/2021 The Power of a Great Supply Partner Relationship [AW 076] 10/23/2021 Tina Erickson on Brand Equity and Tour of Her Shop [AW 075] 10/16/2021 Guest Host and Shop Tour with Fred Gestwicki, Jr [AW 074] 10/09/2021 Craig Noel on Recruiting Students to the Trade [AW 073] 10/02/2021 Michael Gallini and Shop Tour with Kristi Hudson [AW 072] 09/25/2021 Mitch Schneider and Shop Tour with John Constantin [AW 071] 09/18/2021 « Previous 1 2 3 Next » Aftermarket Weekly – Episode 044 03/09/2021 Aftermarket Weekly Episode 043 03/02/2021 Aftermarket Weekly – Episode 042 02/23/2021 Aftermarket Weekly – Episode 041 02/16/2021 Aftermarket Weekly – Episode 040 02/09/2021 Aftermarket Weekly – Episode 039 02/02/2021 Aftermarket Weekly – Episode 038 01/26/2021 Aftermarket Weekly – Episode 037 01/19/2021 Aftermarket Weekly – Episode 036 01/12/2021 Aftermarket Weekly – Episode 035 01/05/2021 Aftermarket Weekly – Episode 034 12/29/2020 Aftermarket Weekly – Episode 033 12/22/2020 Aftermarket Weekly – Episode 032 12/15/2020 Aftermarket Weekly – Episode 031 12/08/2020 Aftermarket Weekly – Episode 30 12/01/2020 Aftermarket Weekly – Episode 29 11/24/2020 Aftermarket Weekly Episode 028 11/17/2020 Aftermarket Weekly LIVE – Episode 27 11/10/2020 Aftermarket Weekly Live – Episode 026 11/03/2020 Aftermarket Weekly LIVE – Episode 025 10/27/2020 Aftermarket Weekly Live – Episode 24 10/20/2020 Aftermarket Weekly LIVE – Episode 023 10/13/2020 Aftermarket Weekly LIVE – Episode 022 10/06/2020 Aftermarket Weekly LIVE – Episode 021 09/29/2020 Aftermarket Weekly LIVE Episode 020 09/23/2020 Aftermarket Weekly LIVE – Episode 019 09/15/2020 Aftermarket Weekly LIVE – Episode 018 09/08/2020 Aftermarket Weekly LIVE – Episode 017 09/01/2020 Aftermarket Weekly LIVE – Episode 016 08/25/2020 Aftermarket Weekly LIVE – Episode 015 08/18/2020 Aftermarket Weekly LIVE Episode 014 08/11/2020 Aftermarket Weekly LIVE Episode 013 08/04/2020 Aftermarket Weekly LIVE Episode 012 07/28/2020 Aftermarket Weekly LIVE Episode 11 07/21/2020 Aftermarket Weekly LIVE Episode 010 07/14/2020 Aftermarket Weekly LIVE Episode 009 07/07/2020 Aftermarket Weekly LIVE Episode 008 06/30/2020 Aftermarket Weekly LIVE Episode 007 06/23/2020 Aftermarket Weekly LIVE Episode 006 06/16/2020 Aftermarket Weekly Live Episode 5 06/09/2020 Aftermarket Weekly LIVE Episode 4 06/02/2020 Aftermarket Weekly LIVE Episode 3 05/26/2020 Aftermarket Weekly LIVE Episode 2 05/19/2020 Aftermarket Weekly LIVE Episode 1 05/12/2020 Stop Quoting Price Over the Phone – Maylan Newton [FTR 091] 03/30/2020 Financial struggles. Gain Control of your Finances [FTR 090] 03/26/2020 Cecil Bullard – Parts Pricing in the Age of Online Parts Sellers [FTR 089] 03/16/2020 Shops Putting Others Down. WHY? – Tom Palermo [FTR 088] 03/09/2020 Kevin Lekas – ASE Renewal APP – Certification Without Expiration [FTR 087] 03/02/2020 Kim Aurenheimer – Fall In Love With Your Business, Again [FTR 086] 02/24/2020 Bob Greenwood on Billed Hours Per RO [FTR 085] 02/17/2020 Ben Johnson – The Power of WHY [FTR 084] 02/10/2020 Jerry Holcom – Banking on Our Future – TTEF Scholarships [FTR 083] 02/03/2020 Steve Finzel – Too Many Fluids [FTR 082] 01/27/2020 Brian Sump – Never Let Your Foot Off The Pedal [FTR 081] 01/19/2020 Matt Fanslow – Helping Local Shops [FTR 080] 01/13/2020 Andy Bizub – Too Many Are Quick To Trash Each Other Based On Emotions And Not Facts [FTR 079] 01/06/2020 Carm Capriotto – 2020 – The Year You DO! [FTR 078] 12/30/2019 Matt Fanslow – Kobayashi Maru – Lessons From Star Trek [FTR 77] 12/23/2019 FTR 076: Josh McFarlin – Dream Big – You’ll be surprised Where a Career in the Automotive Will Take You 12/16/2019 FTR 075: Bill Hill – Yearly Bonus is All About a Commitment to Training 12/09/2019 FTR 074: Deb Van Batenburg – Fix The Things You Tolerate 12/02/2019 FTR 073: Bob Heipp – Stop Enabling the 80% Who Are Not Committed to Training 11/25/2019 FTR 072: Bill Haas – Are You Aware What the Dealerships are Doing to Compete with the Independent 11/18/2019 FTR 071: Mike Davidson – Wage and Hour Laws – Don’t Ignore This 11/11/2019 FTR 070 Tim Dwyer – Why You Need to be Involved in Skills USA or Canada 11/04/2019 FTR 069: Matt Fanslow on Diet and Exercise – Not Necessarily a High Priority for Aftermarket Pros 10/28/2019 FTR 068: Ron Ipach – Close Your Shop and Go Get a Job 10/21/2019 FTR 067: Rick White – Change Your Life and Your Business 10/14/2019 FTR 066: Carm Capriotto – Struggling Shops and The Rule of Holes 10/07/2019 FTR 065: Bill Haas – Never Let a Third Party Influence Your Profit Structure 09/30/2019 FTR 064: Mike Davidson – Where to Find Apprentices for Your Shop 09/23/2019 FTR 063: Matt Fanslow – What The Aftermarket Can Learn From Reality TV Business Shows 09/16/2019 FTR 062: Rena Rennebohm – Stop Hiring Me To Fix Your Business From the Front Counter 09/09/2019 FTR 061: Bill Haas – Let’s Not Make The Same Mistake We Made With R12 With Ownership Of Data? Let’s Re-think This. 09/02/2019 FTR 060: Jeff Rudnick – Are Cooperatives in Our Future 08/26/2019 FTR 059: Greg Buckley on LYFT 08/19/2019 FTR 058: Tomi Oliva – Would You Work For You? 08/12/2019 FTR 057: Carm Capriotto – Get Involved In This National Cancer Research Program – Brakes For Breasts 08/05/2019 FTR 056: Justin Barrett – Hard Talk on Areas of Improvement for Independents 07/29/2019 FTR 055: Matt Fanslow – We Should Take The Same Skill Set For Automotive Diagnostics And Apply It To KPI Management 07/22/2019 FTR 054: Roy Schnepper – ASA Behind the Scenes 07/15/2019 FTR 053: Judi Haglin – Do You Know The Exact Source of Your Marketing Efforts? 07/08/2019 FTR 052: Build Your Bench – Kyle Holt and Jay Goninen 07/01/2019 FTR 051: Jerry Holcom – Where is Your Personal Commitment & Professionalism 06/24/2019 FTR 050: What the Aftermarket Can Learn from Professional Wrestling – Matt Fanslow 06/17/2019 FTR 049: Tom Lambert – Discount Model Marketing 06/10/2019 FTR 048: Amy Mattinat – Our Technicians Are Car Doctors 06/03/2019 FTR 047: Jim Silverman – Stop Being Ordinary – Here is What it Takes to Become Extraordinary 05/27/2019 1 2 3 Next » Share this...
