The Voices, Ideas and Insights that are Shaping the Future of the Automotive Aftermarket - Reside Here Discover and Search the Complete Content Libary Search the Complete Library Never the Cheapest but the Best Value Shop – Travis Guy [RR 618] 02/26/2021 A Shop Fire. What Happened? Resolution. Aftermath. Prevention. Matt Fanslow [RR 617] 02/23/2021 How EOS helps Owners Get More Out of Their Business [RR 616] 02/19/2021 New Technology – Finding Out How it Works – Dave Hobbs Part 3 [RR 615] 02/16/2021 What it Takes to Be the Leader of a Family Business [RR 614] 02/12/2021 Discover the Hard Truths. Fix Your Attitude. [RR 613] 02/09/2021 How To Make Your Business Better and More Productive Than What it is Today? – Bob Greenwood [RR 612] 02/05/2021 Hiring Practices with Bryan Kelley [RR 611] 02/02/2021 The Give to Get Principle: How Relationships & Reciprocity Build Raving Fans [RR 610] 01/29/2021 MSO: 18 Team Members Tested Positive for Covid. How We Survived [RR 609] 01/26/2021 Career Upgrade: Service Manager to Shop Owner at 29 Years Old [RR 608] 01/22/2021 Brainstorming on Shop Ownership – A Business Not a Hobby [RR 607] 01/19/2021 Owner, Technician, Service Advisor – Working Together – AAPEX 2020 Honors [RR 606] 01/15/2021 How to Implement Your Own Apprentice Program [RR 605] 01/12/2021 Women in Auto Care Awards 2020 [RR 604] 01/08/2021 Millennials in High Gear with Sara Fraser – Part 1 [RR 603] 01/05/2021 The Benefits of Brainstorming Dr. John Passante and Phil Moore [RR 602] 01/01/2021 How to Become a Thermostat Instead of a Thermometer- Dave Hobbs [RR 601] 12/29/2020 An Unprecedented Year and Strategies for 2021 – Bonus Episode 8 12/27/2020 Reflections of My First Episode and Prudent Advice for the Ages [RR 600] 12/25/2020 From College to ADAS Calibrations – Learning How [RR 599] 12/22/2020 Social Media Influencer- Do What is Right and Not Easy [RR 598] 12/18/2020 Thinking Way Outside the Box with Greg Buckley [RR 597] 12/15/2020 Hiring a Business Coach [RR 596] 12/11/2020 Frank Scandura – 20 Questions in 30 Minutes [RR 595] 12/08/2020 Hiring Superstars with Jerry Kezhaya and Dr. Laura Shwaluk [RR 594] 12/04/2020 Managing Holiday Stress Amid the Pandemic – Dr. Dave Weiman [RR 593] 12/01/2020 Avoiding Comebacks with Dave Hobbs [RR 592] 11/27/2020 Customer Service vs. Customer Experience with Murray Voth [RR 591] 11/24/2020 Science Based Hypnotherapy with Maureen Pisani [RR 590] 11/20/2020 Doug Grills – 20 Questions in 30 Minutes [RR 589] 11/17/2020 The Difference: Dealership Tech Now Works for an Independent. Why? [RR 588] 11/13/2020 Four Ways to Generate Income Using ESBI with Gerry Frank [RR 587] 11/10/2020 Service Advisor Advice from Steve Shaw [RR 586] 11/06/2020 Automotive Management Institute: Looking Ahead with Chuck Searles [RR 585] 11/03/2020 ADAS and Tech Advances – Joe Register [RR 584] 10/30/2020 Dave Kusa – 20 Questions in 30 Minutes [RR 583] 10/27/2020 Secure Vehicle Interface – Standards Evolve as the Vehicle is Part of a Larger Transportation System – Joe Register [RR 582] 10/23/2020 Cybersecurity: Defend and Protect Your Business and Network [RR 581] 10/20/2020 The Evolution of SEO: Make Your Website the Best For Search – Brain Walker [RR 580] 10/16/2020 Stress Busters to Deal with the Emotional Roller Coaster – Dr. Dave Weiman [RR 579] 10/13/2020 Diagnostic Processes – Matt Fanslow and Scott Shotton – Part 2 [RR 578] 10/09/2020 Shop Talk 9: The Ladies Have a Lot To Say [RR 577] 10/06/2020 Life After Succession – Randy Pickering [RR 576] 10/02/2020 Wealth Building: Become a Financial Adult [RR 575] 09/29/2020 1 2 3 … 14 Next » Charging What We are Worth [THA 212] 02/25/2021 Retirement Plans and Profit Sharing Insights [THA 211] 02/18/2021 Where the Money Goes – The $100 Lesson [THA 210] 02/11/2021 Building Deep Ties to the Community [THA 209] 02/04/2021 Stop Selling From Your Wallet [THA 208] 01/28/2021 Pre Scheduling Appointments – The Time Has Come [THA 207] 01/21/2021 Proof of Concept [THA 206] 01/14/2021 Requirement for Growing a Branch Store [THA 205] 01/07/2021 What Will 2021 Be Like? [THA 204] 12/31/2020 How My Business Changed as a Result of Covid-19 – A Look Back [THA 203] 12/24/2020 Why Fix a Negative Attitude in your Shop [THA 202] 12/17/2020 Creating the Right Environment for Shop Efficiency [THA 201] 12/10/2020 A Blessing in Disguise From My Biggest Mistake [THA 200] 12/03/2020 Buying & Selling: A Tale of Two Deals [THA 199] 11/26/2020 Four Corner – Four Wall Shop Inspection [THA 198] 11/19/2020 Electric Vehicles – The Future Unfolds [THA 197] 11/12/2020 Cares Act & Payroll Protection Program Update with Hunt Demarest, CPA[THA 196] 11/05/2020 Coaches Lab: Why Employees Leave [THA 195] 10/29/2020 Auto Repair in the Decade of the Eighties [THA 194] 10/22/2020 Apprentice Stories [THA 193] 10/15/2020 Improving Work Flow [THA 192] 10/08/2020 Incentive Plans [THA 191] 10/01/2020 Succession Planning: With an Internal Candidate [THA 190] 09/24/2020 Delayed Maintenance: The Power of Appointments [THA 189] 09/17/2020 Succession With a Family Member [THA 188] 09/10/2020 Labor Rates: A Function of the Business Not the Market [THA 187] 09/03/2020 Live at the Grill with Chris Della Bella [THA 186] 08/27/2020 Apprentice Program – Grow Your Own Technician [THA 185] 08/20/2020 Decade the Seventies – Talking Auto Repair [THA 184] 08/13/2020 Selling Your Business – The First Steps [THA 183] 08/06/2020 Bussiness Side of ADAS – Part 2 [THA 182] 07/30/2020 Fake Reviews: How to Handle Them [THA 181] 07/23/2020 Why We Have Loaner Cars [THA 180] 07/16/2020 Boutique Training: Specific – Focused – Hands On – The Training Comes To You [THA 179] 07/09/2020 Your Cash Position – Staff Reductions – Overall Outlook Coming out of COVID-19 [THA 178] 07/02/2020 Financial Help For Your Team [THA 177] 06/25/2020 Social Media Strategies as we Re-Open the Economy [THA 176] 06/18/2020 The Value of a Strong Banking Relationship [THA 175] 06/11/2020 Adapt or Die – A Look Ahead [THA 174] 06/04/2020 Training 2020 and Beyond – Future Techniques and Strategies [THA 173] 05/28/2020 Insurance Reviews – What if Scenarios [THA 172] 05/21/2020 Multi Shop Operations – Acquisition – Selling [THA 171] 05/14/2020 Looking Ahead to the New Normal -Part 1 [THA 170] 05/07/2020 The Relationship you Have with Your Accountant – Beyond the Numbers [THA 169] 04/30/2020 Success Stories from the Coaching Front Lines PART 2 [THA 168] 04/23/2020 1 2 Next » Make your Competitor Your Friend [THA 163] 03/19/2020 Are You Paying for Training? The Right Thing To Do [THA 162] 03/12/2020 Insurance Coverage Review – Part 1 [THA 161] 03/05/2020 Open Forum: Ask the Shop Owner – Part 2 [THA 160] 02/27/2020 Service Advisor Role Play #4 [THA 159] 02/20/2020 Shop Owner Open Forum [THA 158] 02/13/2020 Flat Rate vs Hourly-Bonus Hybrid Pay Plans [THA 157] 02/06/2020 Localizing National Training [THA 156] 01/30/2020 Are You Selling Tires? [THA 155] 01/23/2020 Cash is King and Important to Your Business [THA 154] 01/16/2020 1 2 3 … 17 Next » FTR 046: Alan Symmes: When Your Community Needs Help to Afford Safe and Reliable Transportation 05/20/2019 FTR 045: Brian Walker – Foundational Marketing Techniques – There Are No Silver Bullets 05/13/2019 FTR 044: Murray Voth – Your Opportunity is Huge; Find the River Where the Money Is 05/06/2019 FTR 043: Dave Hobbs – Find The Time and Make the Sacrifice to Attend Training. Trainers Do! 04/29/2019 FTR 042: Vinnie Lucido – Find a Balance to Your Ego 04/22/2019 FTR 041: Keith Williamson – Change or Be Changed and Commit to be a Forever Student 04/15/2019 FTR 040: Bob Greenwood – Our Suppliers Need to Better Understand the Service Professional 04/08/2019 FTR 039: Grant Swaim – The Gear Head Days Are Gone 04/01/2019 FTR 038: Jennifer Filzen – Create a Ripple Effect of Joy With and For Your Customers 03/25/2019 FTR 037: Scott Wheeler – Are You Really Listening to Your Customer? 03/18/2019 FTR 036: Dwayne Myers – Say NO to the Technician Shortage 03/11/2019 FTR 035: Aaron Shaffer – Sell Premium Products For All the Right Reasons 03/04/2019 FTR 034: Greg Bunch – Take Your Toolbox Home 02/25/2019 FTR 033: Kirk Richardson On Technician Pay Plans 02/18/2019 FTR 032: Pierre Respaut – Has Seen a Technical Revolution in His Lifetime 02/11/2019 FTR 031: Brett Bohlmann – Fixing Our Leadership Deficit 02/04/2019 FTR 030: Tom Ham Part 2: What Owners Want From Their Technicians 01/28/2019 FTR 029: Tom Ham Part 1: What Techs want from Shop Owners 01/21/2019 FTR 028: Ryan Clo – Taking Care of the Customer is More Than Taking Care of the Car 01/14/2019 FTR 027: Andy Bizub – Be The Dealer Alternative 01/07/2019 FTR 026: Derek Kaufman on Start-Stop Technology 12/31/2018 FTR 025: Bill Nalu on Abundance 12/24/2018 FTR 024: Rick White – Overcoming the Blame Game 12/17/2018 FTR 023: Greg Buckley – Are We Pigeonholing Ourselves Into Just One Area Of Repair? 12/10/2018 FTR 022: Scott Brown – Don’t Ignore ADAS. Know it. Learn it. 12/03/2018 FTR 021: Do You Need a Mentor? Who In Your Life Can You Mentor? 11/26/2018 FTR 020: The Automotive Aftermarket Must Decide To Charge for a Comprehensive Vehicle Inspection 11/19/2018 FTR 019: Kevin McClain Wants to Know Where Are You? 11/12/2018 FTR 018: Kyle Holt – Will We Let Other Industries Poach our Technicians? 11/05/2018 FTR 017: Bob Pulverenti – Unite Our Associations To Create Strength In Numbers 10/29/2018 FTR 016: Craig Van Batenburg offers Eight Critical Changes We Must Consider to Improve the Aftermarket 10/22/2018 FTR 015: Barry Barrett – Do You Have The Right Customer? 10/15/2018 FTR 014: Bill Nalu wonders – Are You Willing To Be A Messenger For Our Industry? 10/08/2018 FTR 013: Jeremy O’Neal on How to Train a Service Adviser 10/01/2018 FTR 012: Cecil Bullard on Undervalued Labor Rates 09/24/2018 FTR 011: Darrin Barney – Nurturing of Superstar Employees 09/17/2018 FTR 010: John Burkhauser – Change in your Business is Inevitable. Don’t Fight It. 09/10/2018 FTR 009: Jody DeVere – Biases In The Automotive Industry Toward Women 09/03/2018 FTR 008: Rick White – I’m Tired of You Giving Up! 08/27/2018 FTR 007: Matt Fanslow – Integrate the Malleable Young Apprentice Into Your Shop 08/20/2018 FTR 006: Scott ‘Gonzo’ Weaver – Listen To Your Body 08/13/2018 FTR 005: Jennifer Filzen – She Wants To See More Women in the Auto Care Industry 08/06/2018 FTR 004: Maylan Newton. Pay attention to your numbers. 07/30/2018 FTR 003: Chris Cloutier on Taking Ownership | Training | Technology 07/23/2018 FTR 002: Ron Ipach – Email is Destroying Your Business 07/19/2018 « Previous 1 2 3 Next »