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Customer Service vs. Customer Experience with Murray Voth [RR 591]

11/24/2020

Science Based Hypnotherapy with Maureen Pisani [RR 590]

11/20/2020

Doug Grills – 20 Questions in 30 Minutes [RR 589]

11/17/2020

The Difference: Dealership Tech Now Works for an Independent. Why? [RR 588]

11/13/2020

Four Ways to Generate Income Using ESBI with Gerry Frank [RR 587]

11/10/2020

Service Advisor Advice from Steve Shaw [RR 586]

11/06/2020

Automotive Management Institute: Looking Ahead with Chuck Searles [RR 585]

11/03/2020

ADAS and Tech Advances – Joe Register [RR 584]

10/30/2020

Secure Vehicle Interface – Standards Evolve as the Vehicle is Part of a Larger Transportation System – Joe Register [RR 582]

10/23/2020

Cybersecurity: Defend and Protect Your Business and Network [RR 581]

10/20/2020

The Evolution of SEO: Make Your Website the Best For Search – Brain Walker [RR 580]

10/16/2020

Stress Busters to Deal with the Emotional Roller Coaster – Dr. Dave Weiman [RR 579]

10/13/2020

Diagnostic Processes – Matt Fanslow and Scott Shotton – Part 2 [RR 578]

10/09/2020

Shop Talk 9: The Ladies Have a Lot To Say [RR 577]

10/06/2020

Life After Succession – Randy Pickering [RR 576]

10/02/2020

Wealth Building: Become a Financial Adult [RR 575]

09/29/2020

Massachusetts Right to Repair Law: Vehicle Data Access [RR 574]

09/25/2020

Procedures and Systems Part 2 with Brian Gillis [RR 573]

09/22/2020

Assessments: Hire Engaged, and Productive Employees Who Find a Home [RR 572]

09/18/2020

Industry Terminology: It’s Time to Change it. Can You Get Behind This? [RR 571]

09/15/2020

Margaret Palango – 20 Questions in 30 Minutes [RR 570]

09/11/2020

Electrical Engineers Become Shop Owners Growing to Seven Stores – John and Karen Manelas [RR 569]

09/08/2020

Leverage the Smart Phone to Maximize Technicians Learning Potential [RR 568]

09/04/2020

The Women Stereotype: Creates Friction, Insecurity, and Gender Issues [RR 567]

09/01/2020

Mike Tatich – 20 Questions in 30 Minutes [RR 566]

08/28/2020

Giving Back: His Calling to Expose the Automotive to High School Students [RR 565]

08/25/2020

The Moment of Impact – Validate Your Leadership – Paul McCarthy and John Passante [RR 564]

08/21/2020

Patrick McHugh – 20 Questions in 30 Minutes [RR 563]

08/18/2020

Why Coaching is a Business Life Saver – Rick White [RR 562]

08/14/2020

Ryan Clo – 20 Questions in 30 Minutes [RR 561]

08/11/2020

Improve Your Leadership Influence: Join Toastmasters [RR 560]

08/07/2020

Make Customer Service your Single Biggest Competitive Advantage [RR 559]

08/04/2020

Unscripted – Mitch Schneider – The Broken Arm Episode [RR 558]

07/31/2020

Six Shops in Eleven Years: The Story Behind This Explosive Growth [RR 557]

07/28/2020

Africa’s First Technician Holding Three ASE Master Technician Certificates and L1, L2 and L3 [RR 556]

07/24/2020

If How To’s Were Enough We’d All Be Rich and Skinny- Dave Schedin [RR 555]

07/21/2020

Wife Raised the Kids and After 27 Years and Partnered With Husband to Open a Shop [RR 554]

07/17/2020

Unscripted with Andy Bizub and Lucas Underwood [RR 553]

07/14/2020

Aftermarket Pros Talk Tesla [RR 552]

07/10/2020

A Simple Letter of Intent Transformed an Employee Into a Shop Owner [RR 551]

07/07/2020

Key Trigger For Success – Communicate Better with Our Younger Generation [RR 550]

07/03/2020

Female Impact: Getting Through [RR 549]

06/30/2020

Tire Pro Wants Your Customer Experience to Be Your Differentiator [RR 548]

06/25/2020

Business Processes and Better Staffing with Brian Gillis [RR 547]

06/23/2020

Remedy: Shop has Case of COVID-19 [RR 546]

06/19/2020
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Buying & Selling: A Tale of Two Deals [THA 199]

11/26/2020

Four Corner – Four Wall Shop Inspection [THA 198]

11/19/2020

Electric Vehicles – The Future Unfolds [THA 197]

11/12/2020

Cares Act & Payroll Protection Program Update with Hunt Demarest, CPA[THA 196]

11/05/2020

Coaches Lab: Why Employees Leave [THA 195]

10/29/2020

Auto Repair in the Decade of the Eighties [THA 194]

10/22/2020

Apprentice Stories [THA 193]

10/15/2020

Improving Work Flow [THA 192]

10/08/2020

Incentive Plans [THA 191]

10/01/2020

Succession Planning: With an Internal Candidate [THA 190]

09/24/2020

Delayed Maintenance: The Power of Appointments [THA 189]

09/17/2020

Succession With a Family Member [THA 188]

09/10/2020

Labor Rates: A Function of the Business Not the Market [THA 187]

09/03/2020

Live at the Grill with Chris Della Bella [THA 186]

08/27/2020

Apprentice Program – Grow Your Own Technician [THA 185]

08/20/2020

Decade the Seventies – Talking Auto Repair [THA 184]

08/13/2020

Selling Your Business – The First Steps [THA 183]

08/06/2020

Bussiness Side of ADAS – Part 2 [THA 182]

07/30/2020

Fake Reviews: How to Handle Them [THA 181]

07/23/2020

Why We Have Loaner Cars [THA 180]

07/16/2020

Boutique Training: Specific – Focused – Hands On – The Training Comes To You [THA 179]

07/09/2020

Your Cash Position – Staff Reductions – Overall Outlook Coming out of COVID-19 [THA 178]

07/02/2020

Financial Help For Your Team [THA 177]

06/25/2020

Social Media Strategies as we Re-Open the Economy [THA 176]

06/18/2020

The Value of a Strong Banking Relationship [THA 175]

06/11/2020

Adapt or Die – A Look Ahead [THA 174]

06/04/2020

Training 2020 and Beyond – Future Techniques and Strategies [THA 173]

05/28/2020

Insurance Reviews – What if Scenarios [THA 172]

05/21/2020

Multi Shop Operations – Acquisition – Selling [THA 171]

05/14/2020

Looking Ahead to the New Normal -Part 1 [THA 170]

05/07/2020

The Relationship you Have with Your Accountant – Beyond the Numbers [THA 169]

04/30/2020

Success Stories from the Coaching Front Lines PART 2 [THA 168]

04/23/2020

Success Stories from the Coaching Front-lines [THA 167]

04/16/2020

What Would I Tell My Younger Self [THA 166]

04/08/2020

Surviving an Economic Downturn [THA 165]

04/01/2020

Final Inspection – Quality Controls & Covid-19 [THA 164]

03/26/2020
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FTR 046: Alan Symmes: When Your Community Needs Help to Afford Safe and Reliable Transportation

05/20/2019

FTR 045: Brian Walker – Foundational Marketing Techniques – There Are No Silver Bullets

05/13/2019

FTR 044: Murray Voth – Your Opportunity is Huge; Find the River Where the Money Is

05/06/2019

FTR 043: Dave Hobbs – Find The Time and Make the Sacrifice to Attend Training. Trainers Do!

04/29/2019

FTR 042: Vinnie Lucido – Find a Balance to Your Ego

04/22/2019

FTR 041: Keith Williamson – Change or Be Changed and Commit to be a Forever Student

04/15/2019

FTR 040: Bob Greenwood – Our Suppliers Need to Better Understand the Service Professional

04/08/2019

FTR 039: Grant Swaim – The Gear Head Days Are Gone

04/01/2019

FTR 038: Jennifer Filzen – Create a Ripple Effect of Joy With and For Your Customers

03/25/2019

FTR 037: Scott Wheeler – Are You Really Listening to Your Customer?

03/18/2019

FTR 036: Dwayne Myers – Say NO to the Technician Shortage

03/11/2019

FTR 035: Aaron Shaffer – Sell Premium Products For All the Right Reasons

03/04/2019

FTR 034: Greg Bunch – Take Your Toolbox Home

02/25/2019

FTR 033: Kirk Richardson On Technician Pay Plans

02/18/2019

FTR 032: Pierre Respaut – Has Seen a Technical Revolution in His Lifetime

02/11/2019

FTR 031: Brett Bohlmann – Fixing Our Leadership Deficit

02/04/2019

FTR 030: Tom Ham Part 2: What Owners Want From Their Technicians

01/28/2019

FTR 029: Tom Ham Part 1: What Techs want from Shop Owners

01/21/2019

FTR 028: Ryan Clo – Taking Care of the Customer is More Than Taking Care of the Car

01/14/2019

FTR 027: Andy Bizub – Be The Dealer Alternative

01/07/2019

FTR 026: Derek Kaufman on Start-Stop Technology

12/31/2018

FTR 025: Bill Nalu on Abundance

12/24/2018

FTR 024: Rick White – Overcoming the Blame Game

12/17/2018

FTR 023: Greg Buckley – Are We Pigeonholing Ourselves Into Just One Area Of Repair?

12/10/2018

FTR 022: Scott Brown – Don’t Ignore ADAS. Know it. Learn it.

12/03/2018

FTR 021: Do You Need a Mentor? Who In Your Life Can You Mentor?

11/26/2018

FTR 020: The Automotive Aftermarket Must Decide To Charge for a Comprehensive Vehicle Inspection

11/19/2018

FTR 019: Kevin McClain Wants to Know Where Are You?

11/12/2018

FTR 018: Kyle Holt – Will We Let Other Industries Poach our Technicians?

11/05/2018

FTR 017: Bob Pulverenti – Unite Our Associations To Create Strength In Numbers

10/29/2018

FTR 016: Craig Van Batenburg offers Eight Critical Changes We Must Consider to Improve the Aftermarket

10/22/2018

FTR 015: Barry Barrett – Do You Have The Right Customer?

10/15/2018

FTR 014: Bill Nalu wonders – Are You Willing To Be A Messenger For Our Industry?

10/08/2018

FTR 013: Jeremy O’Neal on How to Train a Service Adviser

10/01/2018

FTR 012: Cecil Bullard on Undervalued Labor Rates

09/24/2018

FTR 011: Darrin Barney – Nurturing of Superstar Employees

09/17/2018

FTR 010: John Burkhauser – Change in your Business is Inevitable. Don’t Fight It.

09/10/2018

FTR 009: Jody DeVere – Biases In The Automotive Industry Toward Women

09/03/2018

FTR 008: Rick White – I’m Tired of You Giving Up!

08/27/2018

FTR 007: Matt Fanslow – Integrate the Malleable Young Apprentice Into Your Shop

08/20/2018

FTR 006: Scott ‘Gonzo’ Weaver – Listen To Your Body

08/13/2018

FTR 005: Jennifer Filzen – She Wants To See More Women in the Auto Care Industry

08/06/2018

FTR 004: Maylan Newton. Pay attention to your numbers.

07/30/2018

FTR 003: Chris Cloutier on Taking Ownership | Training | Technology

07/23/2018

FTR 002: Ron Ipach – Email is Destroying Your Business

07/19/2018
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