Finding Success in an Auto Repair Complex [AW 116]

Guest host and shop tour with Danielle Vila, Red Rock Repair, Las Vegas, NV. How has Danielle’s team maintained 30% growth over the last 3 years while being located in an automotive repair complex?

Danielle Vila, Red Rock Repair, Las Vegas, NV. Danielle’s previous episodes HERE

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Key Talking Points

  • Located in a complex that was developed 20 years ago- only area that is zoned for automotive repair, sandwiched between other repair shops
  • Occupy 2 spaces- originally designed to be two separate shops. Limited space with parking. Not able to do pick up service/car wash etc. How can you still have a customer experience? Clean, smells clean, waiting area, snacks and coffee (also available to vendors). Only shop in complex that has a break room for employees. 
  • New customer orientation- discuss what they can expect 
  • Growing every year by 30% the last 3 years 
  • Labor rates General $150, Diesel $190, Custom and Classic $200

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Check out today’s partner:

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at


About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!