The Voices, Ideas and Insights that are Shaping the Future of the Automotive Aftermarket - Reside Here Discover and Search the Complete Content Libary Search the Complete Library Aftermarket Acumen Part 3 [RR 508] 02/07/2020 Becoming the CEO – Bob Greenwood [RR 507] 02/04/2020 Aftermarket Acumen Part 2 – HR Concerns [RR 506] 01/31/2020 Don’t Get Over-focused on KPI’s Without Putting the Customer at The Center [RR 505] 01/28/2020 Aftermarket Acumen Part 1 [RR 504] 01/24/2020 Partnerships [RR 503] 01/21/2020 Impact Award Winners 2019 [RR 502] 01/17/2020 Survey Says! [RR 501] 01/14/2020 Bonus Episode 2 – Little Effort – Big Benefit 01/11/2020 What Worked – What Didn’t – Success Has Its Ups and Downs [RR 500] 01/10/2020 Bill Long MEMA CEO – Advancing The Business Interest of Our Industry [RR 499] 01/07/2020 Dynamic Leadership – Building Your Leadership Team [RR 498] 01/03/2020 Erik Mortensen – Former Technician Now Automotive Educator [RR 497] 12/31/2019 Bonus Episode – Them Changes | A Must Listen 12/30/2019 Anthony Williams – Update on the Automotive Institute for Science and Technology (AIST) [RR 496] 12/27/2019 Accepting Text Message Payments Will Transform Your Shop – Steve Ciabattoni [RR 495] 12/24/2019 RR 494: Women In Auto Care 2019 Honorees 12/20/2019 RR 493: Do More of 2020 – Goals – Standards 12/17/2019 RR 492: YouTube – Benefit or Burden Part 2 12/13/2019 RR 491: Warren Parr – Diagnostic & Intensive Labor Rates – Why and How I Did It 12/10/2019 RR 490: Technician Round Table – Part 8 – Loyalty 12/06/2019 RR 489: Louis Altazan – Total Quality Management Comes From Great Processes-Systems 12/03/2019 RR 488: Bill Hanvey and Paul McCarthy AAPEX 2019 11/29/2019 RR 487: Joe Register – Will You Be at the Forefront of Technology? 11/26/2019 RR 486: Dan Taylor – Emotional Intelligence (EQ) Leads to High Performing Companies – Part 3 11/22/2019 RR 485: Warren Parr – Learning and Innovating with the PicoScope Club 11/19/2019 RR 484: Jim Silverman – Attracting, Leading, and Growing Our Young Talent 11/15/2019 RR 483 – Managing On-Line Reviews – Kim Walker and Mitch Meier 11/12/2019 RR 482: Technician Shortage Solution – College Apprentice Program 11/08/2019 RR 481: David Saline – Start or Grow Your Fleet Business 11/05/2019 RR 480: Geek Talk 2.0 Part 5 The Future of Websites. Will They Evolve? 11/01/2019 RR 479: Sara Fraser – Important Millennial Buying Habits and Tendencies 10/29/2019 RR 478: ASTE Panel Discussion – Technician Pay – Retention – and Benefits 10/25/2019 RR 477: Danny Sanchez – It is Not Rocket Science to Run a Successful Shop 10/22/2019 RR 476: Chris Cloutier and Scott Brown – Productivity Hacks 10/18/2019 RR 475: Dirk Fuchs and Jeff Bly – Will System Training Impact a Technicians Ability to Diagnose and Improve Shops Profits 10/15/2019 RR 474: Dan Taylor – Emotional Intelligence (EQ) Leads to High Performing Leaders – Part 2 10/11/2019 RR 473: Derek Kaufman on Augmented Reality – Closer Than You Think 10/08/2019 RR 472: Jeff Rudnick – Marketing Do or Die 10/04/2019 RR 471: Vin Waterhouse on Intensive Labor Rates & Financial Benchmarks 10/01/2019 RR 470: Automotive Students Speak Out on Their Future 09/27/2019 RR 469: ASA Technology and Telematics Forum 2019 09/24/2019 RR 468: Mitch Schneider – Misfire: What to Do When Things Aren’t Running on All Cylinders 09/20/2019 RR 467: Servando Orozco on Franchising 09/17/2019 RR 466: Mike Davidson – Compliance to Wage and Hour Rules for Aftermarket Professionals 09/13/2019 « Previous 1 2 3 4 … 13 Next » Final Inspection – Quality Controls & Covid-19 [THA 164] 03/26/2020 Make your Competitor Your Friend [THA 163] 03/19/2020 Are You Paying for Training? The Right Thing To Do [THA 162] 03/12/2020 Insurance Coverage Review – Part 1 [THA 161] 03/05/2020 Open Forum: Ask the Shop Owner – Part 2 [THA 160] 02/27/2020 Service Advisor Role Play #4 [THA 159] 02/20/2020 Shop Owner Open Forum [THA 158] 02/13/2020 Flat Rate vs Hourly-Bonus Hybrid Pay Plans [THA 157] 02/06/2020 Localizing National Training [THA 156] 01/30/2020 Are You Selling Tires? [THA 155] 01/23/2020 Cash is King and Important to Your Business [THA 154] 01/16/2020 Pricing Parts Purchased from Dealers [THA 153] 01/09/2020 How To Increase Your Labor Rate Without Losing Car Count [THA 152] 01/02/2020 Dominate Your Market – Own the Two Mile Zone [THA 151] 12/25/2019 THA 150: Three Financial Challenges – Coaches Perspective 12/19/2019 THA 149: Top Financial Challenges to Overcome – Shop Owner Perspective 12/12/2019 THA 148: Generating Repeat Business 12/04/2019 THA 147: Overcoming Debt 11/28/2019 THA 146: The Value of Twenty Groups 11/21/2019 THA 145: The Extreme Value of Shop Tours Part 2 11/14/2019 THA 144: Drug Testing in the New Age of Legalized Cannabis 11/07/2019 THA 143: myASE Renewal APP – There’s an APP for That! 10/31/2019 THA 142: Business Coaches Lab – Building an Enduring Business Culture – Part 2 10/24/2019 THA 141: Selling Your Business – Valuation Strategies 10/17/2019 THA 140: Interview Tactics for a Cultural Fit 10/10/2019 THA 139: Trending – Close the Shop and Take My Entire Team to Training 10/03/2019 THA 138: The Business Side of ADAS – Advanced Driver Assistance Systems 09/26/2019 THA 137: The Language of Welcome 09/19/2019 THA 136: Branch Growth Strategy 09/12/2019 THA 135: Implementing Profit First – Shop Owners Thrilled With Results 09/05/2019 THA 134: Market Changes and What I’m Doing About Them 08/29/2019 THA 133: Why Soft or Life Skills Training Matters for Business Success 08/22/2019 THA 132: Business Coaches Lab: Building an Enduring Business Culture 08/14/2019 THA 131: Preparing Your Shop For the Next Five and Ten Years 08/08/2019 THA 130: Service Advisor Role Play #3 08/01/2019 THA 129: Customer Financing Options 07/25/2019 THA 128: Valuing and Positioning Your Business For Sale 07/18/2019 THA 127: Overcoming Owner Burnout 07/11/2019 THA 126: Firing Customers – When is it Right or Wrong? 07/04/2019 THA 125: Client Loyalty Programs – Do They Work? 06/27/2019 THA 124: So You Need an Accountability Coach? 06/20/2019 THA 123: The Power of the Supplier and Service Professional Relationship. 06/13/2019 THA 122: Talent Management – Developing Your Leadership Team 06/06/2019 THA 121: APPS That Improve Productivity and Make for a More Efficient You 05/30/2019 THA 120: How Can We Provide Our Technicians a $100K Yearly Pay Package? 05/23/2019 1 2 3 4 Next » Stop Quoting Price Over the Phone – Maylan Newton [FTR 091] 03/30/2020 Financial struggles. Gain Control of your Finances [FTR 090] 03/26/2020 Cecil Bullard – Parts Pricing in the Age of Online Parts Sellers [FTR 089] 03/16/2020 Shops Putting Others Down. WHY? – Tom Palermo [FTR 088] 03/09/2020 Kevin Lekas – ASE Renewal APP – Certification Without Expiration [FTR 087] 03/02/2020 Kim Aurenheimer – Fall In Love With Your Business, Again [FTR 086] 02/24/2020 Bob Greenwood on Billed Hours Per RO [FTR 085] 02/17/2020 Ben Johnson – The Power of WHY [FTR 084] 02/10/2020 Jerry Holcom – Banking on Our Future – TTEF Scholarships [FTR 083] 02/03/2020 Steve Finzel – Too Many Fluids [FTR 082] 01/27/2020 Brian Sump – Never Let Your Foot Off The Pedal [FTR 081] 01/19/2020 Matt Fanslow – Helping Local Shops [FTR 080] 01/13/2020 Andy Bizub – Too Many Are Quick To Trash Each Other Based On Emotions And Not Facts [FTR 079] 01/06/2020 Carm Capriotto – 2020 – The Year You DO! [FTR 078] 12/30/2019 Matt Fanslow – Kobayashi Maru – Lessons From Star Trek [FTR 77] 12/23/2019 FTR 076: Josh McFarlin – Dream Big – You’ll be surprised Where a Career in the Automotive Will Take You 12/16/2019 FTR 075: Bill Hill – Yearly Bonus is All About a Commitment to Training 12/09/2019 FTR 074: Deb Van Batenburg – Fix The Things You Tolerate 12/02/2019 FTR 073: Bob Heipp – Stop Enabling the 80% Who Are Not Committed to Training 11/25/2019 FTR 072: Bill Haas – Are You Aware What the Dealerships are Doing to Compete with the Independent 11/18/2019 FTR 071: Mike Davidson – Wage and Hour Laws – Don’t Ignore This 11/11/2019 FTR 070 Tim Dwyer – Why You Need to be Involved in Skills USA or Canada 11/04/2019 FTR 069: Matt Fanslow on Diet and Exercise – Not Necessarily a High Priority for Aftermarket Pros 10/28/2019 FTR 068: Ron Ipach – Close Your Shop and Go Get a Job 10/21/2019 FTR 067: Rick White – Change Your Life and Your Business 10/14/2019 FTR 066: Carm Capriotto – Struggling Shops and The Rule of Holes 10/07/2019 FTR 065: Bill Haas – Never Let a Third Party Influence Your Profit Structure 09/30/2019 FTR 064: Mike Davidson – Where to Find Apprentices for Your Shop 09/23/2019 FTR 063: Matt Fanslow – What The Aftermarket Can Learn From Reality TV Business Shows 09/16/2019 FTR 062: Rena Rennebohm – Stop Hiring Me To Fix Your Business From the Front Counter 09/09/2019 FTR 061: Bill Haas – Let’s Not Make The Same Mistake We Made With R12 With Ownership Of Data? Let’s Re-think This. 09/02/2019 FTR 060: Jeff Rudnick – Are Cooperatives in Our Future 08/26/2019 FTR 059: Greg Buckley on LYFT 08/19/2019 FTR 058: Tomi Oliva – Would You Work For You? 08/12/2019 FTR 057: Carm Capriotto – Get Involved In This National Cancer Research Program – Brakes For Breasts 08/05/2019 FTR 056: Justin Barrett – Hard Talk on Areas of Improvement for Independents 07/29/2019 FTR 055: Matt Fanslow – We Should Take The Same Skill Set For Automotive Diagnostics And Apply It To KPI Management 07/22/2019 FTR 054: Roy Schnepper – ASA Behind the Scenes 07/15/2019 FTR 053: Judi Haglin – Do You Know The Exact Source of Your Marketing Efforts? 07/08/2019 FTR 052: Build Your Bench – Kyle Holt and Jay Goninen 07/01/2019 FTR 051: Jerry Holcom – Where is Your Personal Commitment & Professionalism 06/24/2019 FTR 050: What the Aftermarket Can Learn from Professional Wrestling – Matt Fanslow 06/17/2019 FTR 049: Tom Lambert – Discount Model Marketing 06/10/2019 FTR 048: Amy Mattinat – Our Technicians Are Car Doctors 06/03/2019 FTR 047: Jim Silverman – Stop Being Ordinary – Here is What it Takes to Become Extraordinary 05/27/2019 1 2 3 Next »
