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The Voices, Ideas and Insights that are Shaping the Future of the Automotive Aftermarket - Reside Here

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Aftermarket Acumen Part 3 [RR 508]

02/07/2020

Becoming the CEO – Bob Greenwood [RR 507]

02/04/2020

Aftermarket Acumen Part 2 – HR Concerns [RR 506]

01/31/2020

Don’t Get Over-focused on KPI’s Without Putting the Customer at The Center [RR 505]

01/28/2020

Aftermarket Acumen Part 1 [RR 504]

01/24/2020

Partnerships [RR 503]

01/21/2020

Impact Award Winners 2019 [RR 502]

01/17/2020

Survey Says! [RR 501]

01/14/2020

Bonus Episode 2 – Little Effort – Big Benefit

01/11/2020

What Worked – What Didn’t – Success Has Its Ups and Downs [RR 500]

01/10/2020

Bill Long MEMA CEO – Advancing The Business Interest of Our Industry [RR 499]

01/07/2020

Dynamic Leadership – Building Your Leadership Team [RR 498]

01/03/2020

Erik Mortensen – Former Technician Now Automotive Educator [RR 497]

12/31/2019

Bonus Episode – Them Changes | A Must Listen

12/30/2019

Anthony Williams – Update on the Automotive Institute for Science and Technology (AIST) [RR 496]

12/27/2019

Accepting Text Message Payments Will Transform Your Shop – Steve Ciabattoni [RR 495]

12/24/2019

RR 494: Women In Auto Care 2019 Honorees

12/20/2019

RR 493: Do More of 2020 – Goals – Standards

12/17/2019

RR 492: YouTube – Benefit or Burden Part 2

12/13/2019

RR 491: Warren Parr – Diagnostic & Intensive Labor Rates – Why and How I Did It

12/10/2019

RR 490: Technician Round Table – Part 8 – Loyalty

12/06/2019

RR 489: Louis Altazan – Total Quality Management Comes From Great Processes-Systems

12/03/2019

RR 488: Bill Hanvey and Paul McCarthy AAPEX 2019

11/29/2019

RR 487: Joe Register – Will You Be at the Forefront of Technology?

11/26/2019

RR 486: Dan Taylor – Emotional Intelligence (EQ) Leads to High Performing Companies – Part 3

11/22/2019

RR 485: Warren Parr – Learning and Innovating with the PicoScope Club

11/19/2019

RR 484: Jim Silverman – Attracting, Leading, and Growing Our Young Talent

11/15/2019

RR 483 – Managing On-Line Reviews – Kim Walker and Mitch Meier

11/12/2019

RR 482: Technician Shortage Solution – College Apprentice Program

11/08/2019

RR 481: David Saline – Start or Grow Your Fleet Business

11/05/2019

RR 480: Geek Talk 2.0 Part 5 The Future of Websites. Will They Evolve?

11/01/2019

RR 479: Sara Fraser – Important Millennial Buying Habits and Tendencies

10/29/2019

RR 478: ASTE Panel Discussion – Technician Pay – Retention – and Benefits

10/25/2019

RR 477: Danny Sanchez – It is Not Rocket Science to Run a Successful Shop

10/22/2019

RR 476: Chris Cloutier and Scott Brown – Productivity Hacks

10/18/2019

RR 475: Dirk Fuchs and Jeff Bly – Will System Training Impact a Technicians Ability to Diagnose and Improve Shops Profits

10/15/2019

RR 474: Dan Taylor – Emotional Intelligence (EQ) Leads to High Performing Leaders – Part 2

10/11/2019

RR 473: Derek Kaufman on Augmented Reality – Closer Than You Think

10/08/2019

RR 472: Jeff Rudnick – Marketing Do or Die

10/04/2019

RR 471: Vin Waterhouse on Intensive Labor Rates & Financial Benchmarks

10/01/2019

RR 470: Automotive Students Speak Out on Their Future

09/27/2019

RR 469: ASA Technology and Telematics Forum 2019

09/24/2019

RR 468: Mitch Schneider – Misfire: What to Do When Things Aren’t Running on All Cylinders

09/20/2019

RR 467: Servando Orozco on Franchising

09/17/2019

RR 466: Mike Davidson – Compliance to Wage and Hour Rules for Aftermarket Professionals

09/13/2019
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Final Inspection – Quality Controls & Covid-19 [THA 164]

03/26/2020

Make your Competitor Your Friend [THA 163]

03/19/2020

Are You Paying for Training? The Right Thing To Do [THA 162]

03/12/2020

Insurance Coverage Review – Part 1 [THA 161]

03/05/2020

Open Forum: Ask the Shop Owner – Part 2 [THA 160]

02/27/2020

Service Advisor Role Play #4 [THA 159]

02/20/2020

Shop Owner Open Forum [THA 158]

02/13/2020

Flat Rate vs Hourly-Bonus Hybrid Pay Plans [THA 157]

02/06/2020

Localizing National Training [THA 156]

01/30/2020

Are You Selling Tires? [THA 155]

01/23/2020

Cash is King and Important to Your Business [THA 154]

01/16/2020

Pricing Parts Purchased from Dealers [THA 153]

01/09/2020

How To Increase Your Labor Rate Without Losing Car Count [THA 152]

01/02/2020

Dominate Your Market – Own the Two Mile Zone [THA 151]

12/25/2019

THA 150: Three Financial Challenges – Coaches Perspective

12/19/2019

THA 149: Top Financial Challenges to Overcome – Shop Owner Perspective

12/12/2019

THA 148: Generating Repeat Business

12/04/2019

THA 147: Overcoming Debt

11/28/2019

THA 146: The Value of Twenty Groups

11/21/2019

THA 145: The Extreme Value of Shop Tours Part 2

11/14/2019

THA 144: Drug Testing in the New Age of Legalized Cannabis

11/07/2019

THA 143: myASE Renewal APP – There’s an APP for That!

10/31/2019

THA 142: Business Coaches Lab – Building an Enduring Business Culture – Part 2

10/24/2019

THA 141: Selling Your Business – Valuation Strategies

10/17/2019

THA 140: Interview Tactics for a Cultural Fit

10/10/2019

THA 139: Trending – Close the Shop and Take My Entire Team to Training

10/03/2019

THA 138: The Business Side of ADAS – Advanced Driver Assistance Systems

09/26/2019

THA 137: The Language of Welcome

09/19/2019

THA 136: Branch Growth Strategy

09/12/2019

THA 135: Implementing Profit First – Shop Owners Thrilled With Results

09/05/2019

THA 134: Market Changes and What I’m Doing About Them

08/29/2019

THA 133: Why Soft or Life Skills Training Matters for Business Success

08/22/2019

THA 132: Business Coaches Lab: Building an Enduring Business Culture

08/14/2019

THA 131: Preparing Your Shop For the Next Five and Ten Years

08/08/2019

THA 130: Service Advisor Role Play #3

08/01/2019

THA 129: Customer Financing Options

07/25/2019

THA 128: Valuing and Positioning Your Business For Sale

07/18/2019

THA 127: Overcoming Owner Burnout

07/11/2019

THA 126: Firing Customers – When is it Right or Wrong?

07/04/2019

THA 125: Client Loyalty Programs – Do They Work?

06/27/2019

THA 124: So You Need an Accountability Coach?

06/20/2019

THA 123: The Power of the Supplier and Service Professional Relationship.

06/13/2019

THA 122: Talent Management – Developing Your Leadership Team

06/06/2019

THA 121: APPS That Improve Productivity and Make for a More Efficient You

05/30/2019

THA 120: How Can We Provide Our Technicians a $100K Yearly Pay Package?

05/23/2019
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Stop Quoting Price Over the Phone – Maylan Newton [FTR 091]

03/30/2020

Financial struggles. Gain Control of your Finances [FTR 090]

03/26/2020

Cecil Bullard – Parts Pricing in the Age of Online Parts Sellers [FTR 089]

03/16/2020

Shops Putting Others Down. WHY? – Tom Palermo [FTR 088]

03/09/2020

Kevin Lekas – ASE Renewal APP – Certification Without Expiration [FTR 087]

03/02/2020

Kim Aurenheimer – Fall In Love With Your Business, Again [FTR 086]

02/24/2020

Bob Greenwood on Billed Hours Per RO [FTR 085]

02/17/2020

Ben Johnson – The Power of WHY [FTR 084]

02/10/2020

Jerry Holcom – Banking on Our Future – TTEF Scholarships [FTR 083]

02/03/2020

Steve Finzel – Too Many Fluids [FTR 082]

01/27/2020

Brian Sump – Never Let Your Foot Off The Pedal [FTR 081]

01/19/2020

Matt Fanslow – Helping Local Shops [FTR 080]

01/13/2020

Andy Bizub – Too Many Are Quick To Trash Each Other Based On Emotions And Not Facts [FTR 079]

01/06/2020

Carm Capriotto – 2020 – The Year You DO! [FTR 078]

12/30/2019

Matt Fanslow – Kobayashi Maru – Lessons From Star Trek [FTR 77]

12/23/2019

FTR 076: Josh McFarlin – Dream Big – You’ll be surprised Where a Career in the Automotive Will Take You

12/16/2019

FTR 075: Bill Hill – Yearly Bonus is All About a Commitment to Training

12/09/2019

FTR 074: Deb Van Batenburg – Fix The Things You Tolerate

12/02/2019

FTR 073: Bob Heipp – Stop Enabling the 80% Who Are Not Committed to Training

11/25/2019

FTR 072: Bill Haas – Are You Aware What the Dealerships are Doing to Compete with the Independent

11/18/2019

FTR 071: Mike Davidson – Wage and Hour Laws – Don’t Ignore This

11/11/2019

FTR 070 Tim Dwyer – Why You Need to be Involved in Skills USA or Canada

11/04/2019

FTR 069: Matt Fanslow on Diet and Exercise – Not Necessarily a High Priority for Aftermarket Pros

10/28/2019

FTR 068: Ron Ipach – Close Your Shop and Go Get a Job

10/21/2019

FTR 067: Rick White – Change Your Life and Your Business

10/14/2019

FTR 066: Carm Capriotto – Struggling Shops and The Rule of Holes

10/07/2019

FTR 065: Bill Haas – Never Let a Third Party Influence Your Profit Structure

09/30/2019

FTR 064: Mike Davidson – Where to Find Apprentices for Your Shop

09/23/2019

FTR 063: Matt Fanslow – What The Aftermarket Can Learn From Reality TV Business Shows

09/16/2019

FTR 062: Rena Rennebohm – Stop Hiring Me To Fix Your Business From the Front Counter

09/09/2019

FTR 061: Bill Haas – Let’s Not Make The Same Mistake We Made With R12 With Ownership Of Data? Let’s Re-think This.

09/02/2019

FTR 060: Jeff Rudnick – Are Cooperatives in Our Future

08/26/2019

FTR 059: Greg Buckley on LYFT

08/19/2019

FTR 058: Tomi Oliva – Would You Work For You?

08/12/2019

FTR 057: Carm Capriotto – Get Involved In This National Cancer Research Program – Brakes For Breasts

08/05/2019

FTR 056: Justin Barrett – Hard Talk on Areas of Improvement for Independents

07/29/2019

FTR 055: Matt Fanslow – We Should Take The Same Skill Set For Automotive Diagnostics And Apply It To KPI Management

07/22/2019

FTR 054: Roy Schnepper – ASA Behind the Scenes

07/15/2019

FTR 053: Judi Haglin – Do You Know The Exact Source of Your Marketing Efforts?

07/08/2019

FTR 052: Build Your Bench – Kyle Holt and Jay Goninen

07/01/2019

FTR 051: Jerry Holcom – Where is Your Personal Commitment & Professionalism

06/24/2019

FTR 050: What the Aftermarket Can Learn from Professional Wrestling – Matt Fanslow

06/17/2019

FTR 049: Tom Lambert – Discount Model Marketing

06/10/2019

FTR 048: Amy Mattinat – Our Technicians Are Car Doctors

06/03/2019

FTR 047: Jim Silverman – Stop Being Ordinary – Here is What it Takes to Become Extraordinary

05/27/2019
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