Service Advisor Overload: Part 2 [THA 312]
We are on Part 2 of our Service Advisor Overload discussion because we couldn’t fit it all into 1 episode! How ironic! Did you know most shops are missing $300-500k in gross profit dollars because their service advisor doesn’t have the time to tap into those dollars? You must build a wall of support around your service advisor.
Watch Episode HERE
Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE
Clint White, Service Advisor Coach & Shop Consultant with CWI and currently holds multiple ASE certifications. Listen to Clint’s previous episodes HERE
Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE
Show Notes:
- Service Advisor Overload [THA 305]
- Don’t have your advisors do your job as a shop owner- create the environment for success
- VOIP phone systems for a streamlined process
- Don’t have one email for the whole shop!
- Are your advisors doing things manually when they could be automated?
- “Appointment Request” for the website
- Alert the customer of the progress (text capabilities)
- Pre-booking- preventative maintenance, tire changeovers during downtime of the year
- Are you “wing it” automotive?
- What is your onboarding system for an advisor? What are their holes from a behavioral standpoint?
- Soft skills KPIs for service advisors? Measure, track, gauge and improve
- Be professional- leave the drama at home
- Accountability coach
- Understand the probabilities of each department in your shop- don’t mask it all together.
- Slowly growing into an overload- it doesn’t happen overnight.
- Eliminate Diversity Overkill- stick with what you’re good at!
- Fireflies.AI
Thanks to our Partners Shop-Ware and Delphi Technologies
Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com
Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com
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Support our partners:
Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com
Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com
About the author, Carm Capriotto, AAP
Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.
Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.
As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.
Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!