Stop Stopping Progress [RR 827]

Recorded Live at the 2023 Institute Summit, Tim Chakarian and Johanna Reichert explain why you should ‘stop stopping’ and the biggest change and growth in your business comes from within.

Tim Chakarian and Johanna Reichert, Bimmer PhD Motorsports, Pasadena, CA

Show Notes

  • The transformation was not changing the world but changing who I was and how I looked at things
  • Service advisors should have a human connection with each customer
  • Look around at the processes that make the magic happen
  • The questions are the most powerful part- “What would you do if I wasn’t here”
  • Don’t be the answer man, find the solution- teach the change of thinking so your team can come up with the solution and own it. 
  • Tracking how many customers to know how much you have grown 
  • The number 1 job of a leader is to replace yourself with someone better
  • Fix the owner. Fix the shop
  • Stop stopping –  the moment you stop, the current will push you back. It’s easier to keep going than stop and restart. 
  • Make more time to visit shops and see how they’re doing 
  • Leadership in associations- it’s not just who you are in that position, but how did the person before you influence you? and how will you influence the next person? Don’t break that progress, keep that progress going

Thanks to our Partner, NAPA AUTO CARE

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About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!