PAVE Virtual Training [CC 100]

PAVE Training Part 1 [CC 100]

Here’s another special CarmCast highlighting PAVE, the Professional Automotive Virtual Education training which starts December 2-5, 2021. Yes, this is a timely message and Yes virtual training for technicians, shop owners, managers, service advisors, and collision professionals. With over 55 classes from some of the top industry trainers PAVE has something for everyone.

A great panel of industry trainers in this episode, speak to the importance of installing a training culture in your shop and the benefits from the long weekend of daytime training and why a training investment pays big dividends. A fitting end to 2021 with this virtual training opportunity. Guess what? You’re out of excuses, sign up at pavetraining.com — Let’s make training the new normal.

remarkableresults.biz/cc100

Listen and view episode notes

Vision KC 2022 – 30th Anniversary – Prepare to Go [CC 099]

Vision KC 2022 – Prepare to Go to the 30th-anniversary event

New classes are available. We listen to the why, what, who, when, and where of Vision 2022. My guests set up all the reasons to attend and they share some stories with you and important new things to look forward to next year. Some information in this podcast is time-sensitive that you will want to react to before 2021 ends.

Listen and view episode notes

We Are Signal Intelligence Specialists – Gary Smith [RR 685]

We Are Signal Intelligence Specialists – Gary Smith [RR 685]

Trainer Gary Smith loves to diagnose tough challenges. He is going to touch, in this episode, on the importance of computer and mechanical data in finding carbon and deposit fouling when diagnosing driveability concerns. He is also going to talk about a new definition of technicians saying that they are “Signal Intelligence Specialists.” A unique approach to a technician’s skill set. We discuss the skills necessary to play in this new field of automotive tradecraft.

remarkableresults.biz/e685

Listen and view episode notes

Service Advisor Role Play #6 [THA 245]

Service Advisor Role Play #6 [THA 245]

You’re going to love this episode. My panel dives into a role play like we’ve never done before. Chad Jacks and Ethan Smith swap their roles interacting as a service advisor answering a phone call from a customer. They play an average service advisor and then redo the scenario as an exceptional service advisor. Rena Rennebohm offers coaching in between. Answering the phone is often the first interaction you have with a client opportunity. Are you listening to recorded calls? Do your service advisors need an occasional tune-up? This episode will help in all cases.

remarkableresults.biz/a245

Listen and view episode notes

Catching Up With Your Mentor [RR 680]

Catching Up With Your Mentor [RR 680]

Mentoring is a special relationship that grows between two individuals and also within themselves personally. With me is Jim Morton and Brandon Steckler: Mentor and Mentee. We all know when you teach you learn, but did you also know the best mentor never responds to a question with an answer? In this episode Jim and Brandon discuss the essence of mentorship. They also agree that going back to the basics is the simplest and often overlooked foundation for any successful diagnostician. I bet you are not surprised!

remarkableresults.biz/e680

Listen and view episode notes

Apprentice Journey – High School to Graduate [RR 675]

Apprentice Journey – High School to Graduate [RR 675]

How did a high school student who wanted to just fill a slot in his schedule end up becoming an apprentice at Dynamic Automotive? What are the qualities a mentor needs to have for an apprenticeship program? Is it possible for a 20 something-year-old to be financially stable in a career with no college debt? This is a down-to-earth, real-life episode that will shed some light on the importance of apprenticeships in our industry. … and you know how important apprentices are to me and to our long-term survival.

remarkableresults.biz/e675

Listen and view episode notes

Creating a Training Culture [THA 235]

Creating a Training Culture [THA 235]

Training in this industry is always a hot topic to discuss. Unfortunately, there are too many shops that don’t realize training employees and business owners must be non-negotiable in order to have a profitable and sustainable business. If you’re listening to this podcast, you’re already taking action to level up. Take a moment to share this episode with just one person, it may change their life personally and professionally.

The panel discusses why training is important, how to incentivize training, and what to look for when hiring people. remarkableresults.biz/a235

Listen and view episode notes

Are You Going To ASTE? An Update [CC 095]

Are You Going To ASTE? [CC 095]

Are you going to ASTE September 24th-25th 2021? If the answer is no, then let this episode be your reason why you need to attend. ASTE is a training and expo destination and the largest venue of its type in the Southeast. This may be the year you take the entire shop. We’ve been pent for a while, needless to say, so it may be just the perfect time to attend technical and business training and network with your peers. remarkableresults.biz/cc095

Listen and view episode notes

Facing Our Challenges Head-On with Craig Noel [RR 653]

Facing Challenges Head-On with Craig Noel [RR 653]

We are a vibrant, growing and essential industry. And like many dynamic industries, we have obstacles to overcome that make what we do fun yet challenging. How do we grow and meet said challenges? Well, Craig Noel’s passion for changing the perception of the automotive world is hard to miss in this episode. Keep listening and become the change agent that we need.

remarkableresults.biz/e653

Listen and view episode notes

Total Management Commitment to Training – BE BOLD with Karim Morsli [RR 651]

Total Management Commitment to Training – BE BOLD with Karim Morsli [RR 651]

Everyone knows training is one of the most important parts of your business. What kind of training do you do? Are you 100% committed to training? Does your culture reflect continual learning? In this episode, Karim Morsli from Winkler Automotive breaks down the essence of training in a very different way that will get you thinking large. If you are ready to take your training commitment to the next level – this is a required listen.

https://remarkableresults.biz/e651

Listen and view episode notes

Lessons on 3rd Generation Family, Networking and the Front Counter- Steve Mancinelli [RR 623]

Lessons on 3rd Generation Family, Networking and the Front Counter [RR 623]

I caught up with Steve Mancinelli, AMAM, who proudly wears the scars of battle as a 3rd generation shop owner. Family business, networking, and learning how to run a great business are challenges we all face and Steve shares his many moves through the labyrinth of barriers that got him to where he is today. In his section of Denver, there have been 6 shops and 23 service bays have closed since the pandemic hit. Either they liquidated, retired, or moved due to high rent in the downtown area during the pandemic. Besides many wise thoughts, Steve talks about women at the front counter.

The key talking points reside at remarkablersults.biz/e623.

Listen and view episode notes

Chris Cloutier – 20 Questions in 30 Minutes [RR 622]

Chris Cloutier – 20 Questions in 30 Minutes [RR 622]

Here is another 20 Questions in 30-minute episode with Chris Cloutier of AutoText.me and Golden Rule Auto Care.

This unique format puts Chris in the driver’s seat as he answers some tough questions about his passions, business, and life in general. This is one of those interviews that I enjoy doing, and you’ll hear that Chris and get lost in his answers.

The key talking points for this episode with Chris Cloutier resides at remarkablersults.biz/e622.

Listen and view episode notes

Preventing Zoom Burnout [THA 214]

Preventing Zoom Burnout [THA 214]

Ever get burnt out on a zoom meeting or call?

The pandemic has caused us social creatures, to go indoors and away from our friends at conferences and training events. However, Technology stepped in to keep us ‘in the loop’ and engaged. Zoom was embraced along with other video conferencing platforms to give us virtual training and even cocktail parties.

Just talking to industry friends I found that for the majority we are ‘zoomed out’. Is that a real verb? So it was time to talk about it.

This panel says they are maxed out on virtual training, but we took it a step future. We all realized that virtual is here to stay. We will have hybrid training, some face-to-face and some virtual and we talk about it.

The panel says the presenters need to learn new virtual training techniques and the participants need to participate. A very eager panel that has some really great ideas on how to zoom!

This episode’s key talking points are already done for you. Find them at remarkableresults.biz/a214

Listen and view episode notes

Service Advisor Role Play #5 [THA 213]

Service Advisor Role Play #5 [THA 213]

Our role play subjects cover closing the expectation gap on the appointment setting call and understanding the importance of building anticipation in making the sale after the results of the DVI. We also covered how to demonstrate the effectiveness of the Service Advisor in calming the customer while building value in their services and retaining the sale. Lastly, we talked about the effective way in deferring services at the cash-out. All important and vital in building you or service advisor team.

The panel includes Clint White from Shop Vision, Dan McWilliams from Quality Service Center and Ben Lesueur from Oxford Automotive. They put their service advisor strategies for you to follow.

Find ways to compare and improve your confidence and comfort in the face of your customer. Together we have something here. This episode’s key talking points are already done for you. Find them at remarkableresults.biz/a213

Listen and view episode notes

ASE Update: Approaching 50 Years of Certification Excellence [RR 619]

ASE Update: Approaching 50 Years of Certification Excellence [RR 619]

As a listener, I know how much you care about ASE and the value it brings to your people, your quality, and your commitment to excellence.

Did you know that ASE will be 50 years old next year? I’ve done episodes on ASE yet it is time to get an important update from ASE Sr. Vice President Communications, Trish Serratore.

She will cover what is happening with ASE now and into the future. We talk ADAS, the ASE renewal app, and the future related to remote proctoring and recertification tests at home.

The key talking points reside at remarkablersults.biz/e619.

Listen and view episode notes

New Technology – Finding Out How it Works – Dave Hobbs Part 3 [RR 615]

New Technology – Finding Out How it Works – Dave Hobbs Part 3 [RR 615]

Welcome to the 3rd part in a series with trainer Dave Hobbs.

Dave Hobbs is the lead technical trainer and course developer for Delphi Product and Service Solutions. Dave talks about innovations in ADAS, calibrating radar, education for tech and shop owners, brainstorming ADAS class for customers, safety, new technologies and why the automotive industry is deemed an essential business.

Hear Dave’s surprising acronyms: FRED, WARPand EWFM. Some new vocab for you.

You can find Dave Hobbs’ other episodes, and this episode’s key talking points, they reside at remarkablersults.biz/e615. Remember make listening HOMEWORK.

Listen and view episode notes

Proof of Concept [THA 206]

THA 206 Proof of Concept

The pandemic was the test of preparedness, fortitude, leadership, nerves, among others. Our topic “Proof of Concept” is the story behind the strong getting stronger.

The leaders who listened and implemented the strategies being served up by the industry pundits especially coaches over the last 3 to 4 years found themselves in a good place. You’ve heard them enforce on the podcast, … essential tactics like strong business culture, a commitment to training your team, firing non-productive or toxic employees, DVI, Cloud-based software, text to pay and the list goes on like strong leadership. Smart Marketing. Managing KPIs, Good financial statements, building processes, and systems, Etc, etc. In essence, the strong found their pandemic recovery easier than others. That is what we are talking about today: ‘Proof of Concept’

Joining me is Chris Cotton, AJ Nealey, and Michael Gallini. They all agree that they are in a better spot because they implemented and worked the strategies and tactics that the industry is known to create success and sustainable profits. Glad you are here, Let’s Talk About It.

The key talking points from this episode are already done for you on the show notes page at remarkableresults.biz/a206.

Listen and view episode notes

How to Become a Thermostat Instead of a Thermometer- Dave Hobbs [RR 601]

Become a Thermostat Instead of a Thermometer – Dave Hobbs [RR 601]

Dave Hobbs, the lead technical trainer and course developer for Delphi Product and Service Solutions, Dave Hobbs is back. Dave has graced us recently with his episode 592 talking about how to avoid comebacks with tech talks. He is now offering you his insights on ADAS training virtual classes on how to become a thermostat not a thermometer.

You can find Dave’s other episodes and the key talking points for this episode at remarkablersults.biz/e601

Listen and view episode notes

An Unprecedented Year and Strategies for 2021 – Bonus Episode 8

Thoughts from an Unprecedented Year and Looking forward to Strategies for 2021 – Bonus Episode 008

As an industry we are essential.
The strong got stronger
. Virtual online training became the norm and will become a permanent part of our training needs
. Milestones reached this year:
600th episode of Remarkable Results Radio
. 200th episode of the Town Hall Academy
. The launch of Aftermarket Weekly.com
. Launched all LIVE show broadcast on the website’s LIVE page
. Training must become part of your culture
. The value of coaching.
Networking is a must to grow and learn
. Succession planning and growth
. Embrace our youth
. Set up an apprentice program
. Reach out to a local shop and have coffee and talk.

Listen and view episode notes

Avoiding Comebacks with Dave Hobbs [RR 592]

Avoiding Comebacks and More with Dave Hobbs [RR 592]

I’m with the lead technical trainer and course developer for Delphi Product and Service Solutions, Dave Hobbs. Dave has graced the podcast in the past and we are going to do a series of thought-provoking shows just for you.

Dave is tackling comebacks — a real part of doing business. Prevention or minimizing them comes from quality control, high standards and training. He also talks about the Right To Repair, Access to Data.

You can find Dave’s other episodes and the key talking points for this episode at remarkablersults.biz/e592

Listen and view episode notes

Automotive Management Institute: Looking Ahead with Chuck Searles [RR 585]

Automotive Management Institute: New President Chuck Searles – Looking Ahead [RR 585]

I’m with Chuck Searles, the new president of AMI. I know many of you have your industry credentials from AMi, not only in collision but in mechanical. If you are not aware there are certifications and designations offered to the industry for management and service training. You may have your AAM designation, the Accredited Automotive Manager or master, AMAM and you should be proud.

Go behind the scenes and meet Chuck Searles and discover his background and what his plans are for leading AMi. Find AMi at amionline.org. AMi’s mission is to identify, provide, and promote qualified business education for the success of automotive service repair professionals.

Chuck shares his story of how he ended up in the automotive industry. As president of AMi, he wants to increase AMis presence on the service side of the industry. Find the key talking points, Chuck Searles’s bio and links to his previous episodes at remarkableresults.biz/e585

Listen and view episode notes

Leverage the Smart Phone to Maximize Technicians Learning Potential [RR 568]

Leverage the Smart Phone to Maximize Technicians Learning Potential – RR 568

An important take on training with David Boyes and Pat Pate from todayclasstechnician.com

If you are interested in a system that is designed to teach with Adaptive Learning interactions with wrong answers greeted with why it was wrong and why the correct answer is correct, You may just have discovered a powerful new tool to keep your learning curve high.

You’ll find this a very interesting episode that you may just start your research on this method of training. Show notes and bios at remarkableresults.biz/e568/

Listen and view episode notes

Mike Tatich – 20 Questions in 30 Minutes [RR 566]

Mike Tatich – 20 Questions in 30 Minutes [RR 566]

Listen to shop owner Mike Tatich from TMT Complete Auto Service Center answer 20 questions on life and business. He shares some great advice he got from family and friends. He talks about how important people are in business and how important your networks are in case all else fails.

Mike Tatich also talks about reading more and networking to other shop owners. Mike has become a John Maxwell Leadership Certified business coach. He has a story of letting go, a perfectionist control freak, a helicopter dad, and he needs to get busier doing other stuff.

Find the key talking points, Mike Tatich’s bio and links to his previous episodes at remarkableresults.biz/e566

Listen and view episode notes

Apprentice Program – Grow Your Own Technician [THA 185]

THA 185 Apprentice Programs – Growing Your Own Technicians

Do you need a technician? What are you doing about it. There is some great talent available as an outcome of the pandemic; however, it won’t last.

Here is another episode on apprenticing. This is a recurring curring theme on the podcast. I will put up a link on the show notes page that displays all podcasts that helps you learn about apprentice programs.

The panel: Pete McNeil, shop owner, Mc Neils Auto Care, The NAPA 2020 Shop Owner of the Year, Sandy, UT, 2 Locations. (Expanded Sandy location to 16 bays and use it for education). Jake Sorensen, Technician, the 2019 NAPA ASE Technician of the Year, He is an ASE Master technician with L1,2 and 3 advanced level certifications. He is the shop manager and diagnostic technician at McNeil’s Auto Care in Sandy, UT and Alexia Murphy, Program Specialist, Department of Workforce Services, State of Utah

The key talking points listed on the show notes page will make a great meeting agenda or outline for change find them at remarkableresuts.biz/a185

Listen and view episode notes

Six Shops in Eleven Years: The Story Behind This Explosive Growth [RR 557]

Six Shops in Eleven Years: The Story Behind This Explosive Growth [RR 557]

I’m with Matt Lachowitzer, a 6 location shop owner. Matt had aspirations to become a lawyer, but a fork in the road led him to be a technician and now shop owner; 6 shop locations in under 11 years. That is an amazing feat but it required a lot of work, a strong culture, pure process disciplines, and a total focus on the customer experience. Matt also has a body shop and an ADAS calibration center.

On his way to owning 6 locations, Matt Lachowitzer dropped out of school and started working In a local GM dealership. Matt shares how he grew and transformed his business with a top culture, an incredibly strong community presence, the Teddy Bear treasure, and the Girl Scout Cookie campaign that supports local food pantries and our veterans.

Learn all about these programs and more along with how he has integrated a lottery system in training and engaged his technicians to own and teach their in house training program.

Matt’s full bio and the key talking points can be found on the website at remarkableresults.biz/e557

Listen and view episode notes