You know I’ve been highlighting a massive language shift for our industry. Just in case you need the latest copy of my Declaration, get it HERE. A key part of this language shift is evolving from training to education—more specifically, ‘continuing education.’
Our industry is ever-changing. Now more than ever, our ‘keep up’ rate is extremely high. I’ve recently had the opportunity to observe some excellent education classes and found myself being genuinely curious about all the technology being taught. This made me wonder about the students in the class: Did they approach their learning with a high degree of curiosity about the material they were about to study? Wanting to learn ‘Just One Thing.’
When students are curious or truly thirsty for education, they learn more, engage at a higher level, and challenge themselves to practice what they’ve learned within two weeks of completing the class. I hear this advice frequently: regardless of circumstances, practice new skills on a properly functioning vehicle first. This helps you understand where to connect diagnostic equipment, what normal waveforms look like, and builds comfort with procedures using a known good vehicle as a reference.
I can’t help but recognize the tandem effort required between specialists in the bays and owners whose reputation is on the line every day as they promise to repair today’s vehicles. Identifying what your specialists need to know and providing them with proper educational courses is absolutely essential today.
We often hear comparisons between our industry and the medical field. Their technology is changing rapidly, too. The advancement of medical knowledge, procedures, and treatments is happening so quickly that keeping up is challenging—creating a perfect parallel to our industry. The reality is simple: Be Curious and Educate or Evaporate!
About the author, Carm Capriotto, AAP
Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.
Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.
As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.
Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!
