Skip to content

CarmCast 064: Virtual Coffee Talk ‘Business as Un-Usual’

Join in Live. Bring your coffee and talk about how you are doing business as unusual

  • Bill Haas, Hass Performance Consulting
  • Tom Ham, Autocentric and Automotive Management Network, Grand Rapids, MI
  • Greg Skolnik, Motor Works, Rockville, MD
  • Bill Nalu, Interstate Auto Care, Madison Heights, MI

 

 Talking points:

  • Some back-office workers aren’t at work. They can work remotely
  • Some states have loans and grants
  • Greg Skolnik is applying for SBC application. He is getting in line and does not know where it will go
    • He wants to look at all options
    • If you apply for the loan, you may not know what you will get
  • Line of credit is an option
    • You usually get a line of credit when you don’t need the money
    • Banks offer lines of credit based on the strength of your financial position
    • Once your financial strength is strong (you’ve prepared) apply for a line of credit with your bank
  • Don’t attach yourself to the negative vibes coming out. Don’t be part of the fear-mongering
  • Consider getting debt free going forward that will allow any economic downturn easier to absorb
    • Consider Dave Ramsey Financial Pease University to help get yourself out of debt
  • Work with your local businesses to help the community
  • Follow the most common sense guidelines
  • Too many people ignoring the do-right rule.¬† Covid-19 must be taken seriously
  • Is your waiting room open or closed?
    • Bill Haas does not believe in waiters
    • Tom Ham does believe in waiters
    • Bill Nalu believes in waiters
    • They all believe there can be a touchless relationship as Covid-19 continues
    • Protecting your people is very important
    • Waiters are there to leave.
      • Must disinfect and wipe down the waiting room
      • There is more to wipe down than to worry about your waiting room
      • It is difficult to sell to waiters
  • Touchless
    • Pick-up keys in a lockbox
    • Pay to text is a great option
  • We are adjusting to the abnormal. Each day is different
  • Parts delivered to a special table or place where the delivery person does not enter to deep in your space
  • Expense review. Two columns. What you must pay and what you can ask for time.
    • Talk to your landlord and ask for some relief
    • Insurance’s of all types need to be paid on time
    • Communicate with any creditor before you decide not to pay them. Tell them you are there and doing business
    • Follow all conversations with your creditors with a letter. Keep in front of all creditors
    • If you have cash reserves you can spend them wisely to keep your staff
    • Your business interruption insurance may not cover what we are going through now
      • Look carefully at your next renewal
  • Don’t lose sight of a continuing strong marketing plan
    • If you are open you need to tell your customers and market
    • Don’t let your customers assume you are open. They will think you are closed
    • We are open, how can we serve you
    • Make phone calls to every client
  • Plans need to be made. Must be fluid and over-prepare. You need a plan for two weeks out, 30 days out and 45 days out. They are dynamic and will change
  • Tom ham is optimistic and sees a huge opportunity ahead
    • It will not be behind us until the vaccine is out.
    • We need to learn how to live with it
  • We need to find the opportunity in explaining to our customers that they don’t need the car debt but need to fix their vehicles
  • Grek Skolnik schedules appointments like the dentist do. It works for him and smooths his forecasts
    • People are not hibernating, but he has conditioned his customers to come in for scheduled work/maintenance
  • What is an optimist, today?
  • Caution:
    • Some shops will close. It may be the best thing to do for their business. They will re-open when it is time. Some may close for good
    • The decisions you make are for the good of you, your family, your people, your customers

 

Listen to Text to Pay Episode Here.

https://disasterloan.sba.gov/ela/information/index

 

Scroll To Top