CarmCast 075: Shops Talk Delays and Disruptions During COVID-19

Shops Talk Delays and Disruptions During Covid-19. Some of the Best Survey Data Coming From Shop Owners as They Share How the Pandemic has Impacted Their Business

With Bill Thompson, CEO
IMR Inc.


Survey data:

  • How frequently have you experienced a disruption in getting parts for the vehicles you service?
  • When you had a disruption in getting the parts you needed, how frequently did you purchase parts from new or different parts suppliers (suppliers new to the shop)?
  • During this time, when purchasing parts, how frequently have you switched from your regular or preferred brands of parts to alternative brands?