FTR 033: Kirk Richardson On Technician Pay Plans

Kirk Richardson is a young and successful entrepreneur. Born into a blue-collar, hard-working family, he was a below average student in high school and college. At the age of 22, he left school and started his first business. He bought his first three bay shop at the age of 24. Seven years later he bought his second shop, South Street Auto Care in Rochester, MI.

Richardson really prides himself on his ability to create a family culture within his businesses. The culture is a blend of hard work, accountability, fun, and hi-jinx, which combine to make loyal and dedicated coworkers. Kirk loves business and people in general and will talk for hours about business! Listen to Kirk’s previous episodes HERE.

Key Talking Points:

• Flat rate incentivizes them to be concerned about #1
  • Responsibilities of life and at home is their #1 concern
  • Their co-workers or the customers do not have an important position in this hierarchy
  • It creates an island and not a co-worker atmosphere.
• He believes flat-rate is flawed.
• A contributing factor in the shortage of technicians in our pay plan and may prohibit some from joining our industry.
• When you need your senior people, who are on flat-rate, to help the young person groom and grow in your business, their tendency to help and not book enough hours for the week prevents mentoring and grooming fail.
• Kirk has 12 people involved in the production side of his business and he shares gross profit instead of paying a flat rate pay program.
  • They have one collective goal.

• A special thanks to Kirk Richardson for sharing his passion – For The Record.
• Books mentioned in the content library HERE
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This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

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