How Did A Mother-Daughter Duo Overcome Staffing Struggles? [RR 1006]
Thanks to our Partner, NAPA Auto Care
Katy and Victoria Carl, a mother-daughter duo, share their unique journey of taking over the business five years ago, discussing their challenges, particularly in staffing and recruitment. They emphasize the importance of coaching and mentorship, innovative hiring practices, and creating a family-oriented work culture. Their story highlights the power of resilience, community involvement, and supporting women in the automotive industry, offering valuable insights and inspiration to listeners.
Katy and Victoria Carl, Carl’s Advanced Automotive & Truck Repair Center, Voorheesville, NY 12186
Show Notes
- Watch Full Video Episode
- Location Overview (00:00:32)
- Business Acquisition Opportunity (00:01:39)
- Family Values in Business (00:02:32)
- Importance of Coaching (00:04:15)
- Takeaways from Coaching Program (00:07:12)
- Staffing Challenges (00:08:56)
- Changing Recruitment Strategies (00:12:07)
- Texting as a Recruitment Tool (00:13:24)
- Interviewing Process Evolution (00:15:47)
- Compensation Plans as Recruitment Tools (00:19:47)
- Family Involvement in Business (00:22:24)
- Importance of Team Culture (00:23:40)
- Adoption of a Four-Day Work Week (00:25:10)
- Community Engagement Initiatives (00:26:58)
- Empowering Future Generations (00:29:14)
- Women in Trades Advocacy (00:31:36)
- Transitioning to New Systems (00:33:31)
- Realizing ‘Okay’ Isn’t Enough (00:35:06)
- Focus on Financial Metrics (00:35:29)
- Long-Term Goals and Planning (00:36:37)
- Pride in Achievements (00:37:18)
- Encouragement to Pursue Passions (00:38:06)
- Building a Support Network (00:39:42)
- Embracing Change (00:40:42)
Thanks to our Partner, NAPA Auto Care
Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care
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About the author, Carm Capriotto, AAP
Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.
Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.
As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.
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