The Talent Pipeline: How to Find and Retain Top Technicians [THA 392]
Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today’s Class
Joelle Pollak and Lisa Coyle, co-founders of Promotive, discuss the intricacies of technician recruitment, including red flags in resumes, the importance of cultural fit, and their process of finding and vetting candidates. They also discuss the significance of career growth, compensation models, and how shops can retain talent by adapting to modern workforce needs. Learn about innovative recruiting strategies, crucial interview tips, and the importance of providing a supportive work environment to keep talent within the automotive industry.
Show Notes
- Watch Full Video Episode
- It’s time to hire a superstar for your business, what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full service staffing solution for your shop. Let them do the heavy lifting, enlist your hiring partner at gopromotive.com
- Red Flags in Resumes (00:02:03) Discussion on identifying red flags in technician resumes during the recruitment process.
- Recruitment Process Overview (00:02:46) The intake call process with shops to understand their specific needs.
- Job Hopping as a Red Flag (00:04:40) Lisa discusses job hopping and its implications for technician reliability and consistency.
- Matching Candidates to Shops (00:05:50) Exploration of how multiple shops in the same area can benefit candidate placement.
- Candidate Resume Updates (00:07:18) The importance of helping candidates update their resumes.
- Software Skills on Resumes (00:09:44) Lisa emphasizes the need for technicians to include software experience on their resumes.
- Engaging Passive Candidates (00:11:51) Discussion on strategies for reaching out to passive candidates and building relationships.
- Aftercare for Candidates and Shops (00:13:48) Importance of follow-up care for both candidates and shops post-placement.
- Keeping Talent in the Industry (00:14:31) The role of recruitment in retaining talent within the automotive industry.
- Career Growth for Technicians (00:16:30) Discussion on the importance of career advancement opportunities for technicians.
- Shining and Moonlighting (00:17:53) Encouragement for technicians to excel in their current roles while exploring new opportunities.
- Employee Growth Conversations (00:18:27) Importance of shops having growth conversations with employees to prevent complacency.
- Adapting to Industry Changes (00:19:29) The need for new roles in shops due to emerging technologies like EVs and ADAS.
- Understanding the Interview Process (00:24:04) Exploring the key questions recruiters should ask during the interview process.
- Candidate Guidance (00:26:13) Importance of guiding candidates on what to ask potential employers during interviews.
- Coaching Shop Owners (00:27:37) Discussion on the need for coaching shop owners in effective hiring practices.
- Compensation Conversations (00:28:25) The significance of discussing compensation models and guarantees with candidates.
- Simplifying Compensation Plans (00:29:34) Advocacy for straightforward compensation plans to enhance understanding among technicians.
- Importance of PTO (00:32:20) Discussion on the significance of paid time off and competitive benefits in recruitment.
- Creative Benefits Strategies (00:33:13) Encouragement for shop owners to offer creative benefits to attract and retain talent.
- Family Considerations in Career Changes (00:34:49) Highlighting the importance of family support when making career transitions.
- Importance of Onboarding Plans (00:36:19) Emphasis on having clear onboarding and training plans for new hires.
- Pay for Training as a Priority (00:39:56) Candidates value pay for training.
- Professionalism and Speed in Recruitment (00:44:28) Highlighting the need for quick responses and professionalism in candidate communication.
- Broader Training Opportunities (00:50:34) Encouraging training beyond automotive skills for personal and professional development.
Thanks to our Partner, NAPA TRACS
NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
Thanks to our Partner, Auto-Fix Auto Shop Coaching
Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/
Thanks to our Partner, Today’s Class
Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/
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About the author, Carm Capriotto, AAP
Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.
Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.
As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.
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