Strategies for Streamlining Workflow [THA 406]
Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today’s Class
This episode is packed with actionable insights and practical ideas, covering everything from managing parts efficiently, utilizing loaner cars, and optimizing communication to navigating the challenges of varied customer generations and improving the customer service experience.
George Reynolds, Stress Free Auto Care
Jimmy Bearden, Christian Brothers Automotive – Happy Valley, Glendale, AZ
Gerald Martin, Martin’s Auto Service, Anna, Illinois.
Bill DeBoer, DeBoer’s Auto Sales & Service. Listen to Bill’s podcast episodes HERE.
Show Notes
- Watch Full Video Episode
- Importance of Workflow (00:03:51)
- Role of Service Advisors (00:05:16)
- Challenges in Customer Communication (00:08:13)
- Intake Forms and Information Gathering (00:10:02)
- Timers for Customer Updates (00:11:15)
- Maximizing Workflow Efficiency (00:12:10)
- Customer Relationships and Wait Times (00:14:06)
- Customer Confidence and Workflow Success (00:16:41)
- Loaner Cars and Their Impact (00:17:09)
- Incentives for Timely Returns (00:19:06)
- Communication and Workflow Efficiency (00:22:57)
- Customer Communication Strategies (00:26:21)
- Managing Customer Expectations (00:28:53)
- Internal Messaging Systems (00:30:15)
- Documentation and Tracking (00:32:13)
- Communication Styles Across Generations (00:34:13)
- Workflow Challenges (00:37:37)
- Parts Management Efficiency (00:38:25)
- Streamlining Part Flow (00:39:33)
- Key Management Efficiency (00:42:00)
- Quality Control in Service (00:44:31)
- Team Culture and Client Experience (00:46:59)
Thanks to our Partner, NAPA TRACS
NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
Thanks to our Partner, Auto-Fix Auto Shop Coaching
Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/
Thanks to our Partner, Today’s Class
Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/
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Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/
Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
About the author, Carm Capriotto, AAP
Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.
Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.
As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.
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