From Ghosting to Growth: Overcoming Hiring Challenges [THA 426]

Thanks to our Partners, NAPA TRACS, and Today’s Class

Recorded at Vision Hi-Tech Training & Expo 2025, this episode features a discussion with the co-founders of Promotive, a company focused on recruiting and placing qualified technicians and service advisors. The conversation explores the challenges shops face in hiring, such as ineffective job postings and candidate ghosting, and how Promotive aims to streamline this process by handling initial screening and interviews. Lisa Coyle and Joelle Pollak emphasize the importance of cultural fit and fair compensation for successful placements, also advising shops on creating positive work environments. The discussion also touches on the value of ongoing training, shop management systems, and the significance of evaluating employee attitude and performance using a structured approach.

Lisa Coyle, and Joelle Pollak Co-Founders, Promotive: https://gopromotive.com/

Show Notes

• Watch Full Video Episode
• Vision Hi-Tech Training & Expo: https://visionkc.com/
• Introduction to the Episode (00:00:00)
• Hiring Process Overview (00:02:09)
• Ghosting in Interviews (00:03:37)
• Understanding Shop Culture (00:04:39)
• Cost of Unfilled Positions (00:05:29)
• Building a Talent Bench (00:06:18)
• Candidate Marketing Strategies (00:07:30)
• Client Compatibility (00:08:25)
• Assessing Shop Culture (00:09:48)
• Technician Expectations (00:11:03)
• Importance of Appreciation (00:12:04)
• Career Advancement Opportunities (00:12:30)
• Compensation Discussions (00:14:05)
• Team Dynamics and Assessment (00:17:05)
• Evaluating Team Performance (00:17:54)
• Consequences of Team Dynamics (00:19:49)
• Using Charts for Improvement (00:21:13)
• Addressing Employee Concerns (00:23:27)
• The Importance of Consistent Feedback (00:28:22)
• Coaching and Employee Development (00:30:10)
• Identifying the Right Fit (00:33:00)
• Understanding Shop Culture (00:34:40)
• Addressing Technician Retention (00:35:22)
• Importance of a Recruiter (00:36:28)
• Recruitment Challenges in Shops (00:37:39)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

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