Are You Actively Applying Knowledge Or Passively Consuming Information? [THA 432]

Thanks to our Partners, NAPA TRACS, and Today’s Class

Recorded at the TST Big Event, industry trainers Eric Ziegler and Pete Meier dive into the growing challenges technicians and shop owners face in staying current with technology and why continuous education is no longer optional. The conversation highlights key issues including the liability risks of inadequate training, the double-edged sword of social media as an information source, and the power of peer-to-peer knowledge sharing. Eric and Pete also stress the importance of actively applying what’s learned, not just passively consuming information, and how networking with other professionals can accelerate growth.

Eric Ziegler, EZ Tech Mentors.  Eric’s previous episodes HERE.

Pete Meier, Training Manager, Dorman Products. Pete’s other episodes HERE

Show Notes:

• Watch Full Video Episode
• TST Big Event 2025: https://www.tstseminars.org/
• Introduction to the Episode (00:00:00)
• Overview of Training Importance (00:01:03)
• Cultural Shift in Training (00:03:04)
• Incentivizing Training (00:04:08)
• Training Formats and Challenges (00:05:00)
• Technician Growth and Retention (00:06:55)
• Advocating for Continuing Education (00:07:40)
• Financial Commitment to Training (00:08:20)
• Cultural Commitment to Education (00:09:24)
• Awareness of Training Resources (00:10:09)
• Networking at Training Events (00:11:19)
• Building a Positive Training Culture (00:12:52)
• Value of Training Experiences (00:14:04)
• Networking Importance (00:14:38)
• Training Takeaways (00:14:59)
• Building a Training Culture (00:18:56)
• Mentorship in the Industry (00:19:05)
• Service Information Awareness (00:21:50)
• Consequences of Ignoring Updates (00:22:39)
• Importance of Accurate Training (00:26:02)
• Battery Maintenance and Diagnostics (00:28:17)
• Technician Homework (00:30:53)
• Social Media’s Role in the Industry (00:31:22)
• Generational Changes in Automotive Skills (00:33:30)
• Quality vs. Price in Automotive Services (00:36:40)
• Vetting Information Sources (00:38:24)
• Making Training Practical (00:41:19)
• The Forgetting Curve (00:42:19)
• Taking Action on Learning (00:43:05)
• Business Perspective on Training (00:43:43)
• Changing Technician Compensation (00:44:53)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on X: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

• 
• 
• 
  
• 
•